Denna studie behandlar de två koncepten outsourcing och business process outsourcing samt möjligheter och risker med nämnda koncept. Genom studier av ämnena business process outsourcing samt traditionell outsourcing har författarna påträffat sådan information som indikerar och tydliggör sådant som i litteraturen uppfattas som centralt då det kommer till möjligheter och risker då med de båda koncepten. Syftet med studien är att beskriva dessa koncept och jämföra dess risker och möjligheter. Någon förförståelse av det studerade området har inte författarna. Med anledning av att leverantörerna av ovanstående tjänster inte haft möjlighet att delge författarna vilka deras kunder är har studien begränsats till skriven litteratur samt leverantörernas uppfattning om risker och möjligheter med dessa tjänster. Studien är utformad dels med en deduktiv metod vilket inneburit litteraturstudier, samt med en kvalitativ metod som inneburit tre djupintervjuer. Genom att studera outsourcing- och BPO-branschen har författarna kommit fram till tre respondenter vilka anses representativa och väl anpassade för studien, då dessa levererar båda ovan nämnda former av tjänster. Arbetets teoridel är strukturerad på ett tydligt sätt som belyser risker och möjligheter med de båda koncepten, samt en kortare förklaring av faktorer som påverkar valet om att köpa in dessa tjänster eller ej. I empirin ställs frågor baserade på vad teorin menar är risker och möjligheter med de båda koncepten. Här redovisas också de svar författarna erhållit från respondenterna. Då det gäller att jämföra de båda koncepten är slutsatsen att det kan göras på två olika sätt. Delvis genom att jämföra riskerna och möjligheterna och dels genom att jämföra strukturen på de olika koncepten. Studiens slutsats är att riskerna och möjligheterna med de båda koncepten liknar varandra och flertalet av de identifierade är helt identiska.

Metadata is an important part of any Spatial Data Infrastructure (SDI). Without proper and sufficient documentation of spatial data, resources are lost when pre-existing data has to be recreated or if data sets overlap. At the same time, creating and updating metadata can be a resource intensive task. Lantmäteriet seeks to optimize the creation and updating of metadata according to the new INSPIRE directive, as well as the Swedish National Geodata Strategy. INSPIRE (Infrastructure for Spatial Information in Europe) seeks to increase cooperation between nations in Europe through harmonization of certain spatial data themes, increased data and software interoperability, as well as the creation of a European spatial data infrastructure.  INSPIRE lays the judicial foundation for this European cooperation. Sweden has been involved with INSPIRE since May 15th 2009. This thesis is aimed at developing the most optimal business process model for how the Swedish Mapping, Cadastral, and Land Registration Authority (Lantmäteriet) can create and update metadata according to the new INSPIRE directive based on best practice case studies and extensive literature review. The European Commission (EC) INSPIRE directive will be fully implemented in 2010. Furthermore, a survey of current metadata practices has been carried out to establish a starting off point for metadata creation at Lantmäteriet as well as a best practice business process model using ArcGIS Desktop.

Organizational innovation and change are the most important issue in this century . Modern organizations encounter various challenges in a dynamic environment by adopting the following tools : Business Process Reengineering , Organization reconstructure , Information Technology , Supply Chain Management , Electronic Commerce and Enterprise Resource Planning . Therefore , keeping change so that the organization can survive is necessary. Enterprise survival and development must reside on Organizational change that involves we can adjusted by organizational members , culture , structure and stradegy . Meanwhile , organizational change generates a great impact on the organizational members . Employees require well preparations to face the impact of organizational change . This thesis is about an international software company that has been through the reengineering of the customer service model . Unfortunately , after six months of operation it failed because of a lack communication across multinational corporations . There are several reasons for the failure , including change stradegy , information technology , culture and organizational structure .

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The notations of business processes can be used to design IT systems. If we want to reduce the expenses and the amount of mistakes of the bigger projects we need to create additional models, which can help us to find out whether the business processes are well understandable and correct. The question is how to reduce the expenses for creation of business process models. The purpose of thesis is to answer to this question: how to transform BPMN models to PLA method. The basic concepts was gathered and systemized, that will allow us to talk about business processes in a structured way. Also was made analysis of business process modeling languages (BPMN (Business Process Modeling Notation) and UML (Unified Modeling Language)). Also was described piece-linear aggregate (PLA) method, which is used for creation of dynamical models of business process. Was made BPMN model of ATM (automatic teller machine) business process, which was transformed to PLA model. The results of transformation was systemized and was made general requirements how to transform BPMN models to piece-linear aggregate.

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Made available in DSpace on 2016-08-29T15:33:10Z (GMT). No. of bitstreams: 1 tese_3334_.pdf: 6590453 bytes, checksum: 5654758329fe7af83bec07339d8a3ffb (MD5) Previous issue date: 2009-12-16 / Business process modelling basically comprises an activity whose main goal is to provide a formalization of business processes in an organization or a set of cooperating organizations (Recker, et al., 2006) (van der Aalst, et al., 2003). By modelling an organizations business processes, it is possible to capture how the organization coordinates the work and resources with the aim of achieving its goals and strategies (Sharp, et al., 2001). Since business processes and goals are intrinsically interdependent, establishing an alignment between the process and the goal domains arises as a natural approach. This thesis reports on a real-life exploratory case study in which we investigated the relationship between the elements of the enterprise (modeled in the ARIS framework) and the goals (modeled in the Tropos framework and modeling language) which are attained by these elements. The case study has been conducted in the Rheumatology Department of a University Hospital in Brazil. In the course of the case study, we have identified the need of splitting this effort into three phases: the elicitation phase (in which goal models and business process models are captured from the organizational domain), the harmonization phase (in which the goal domain is structured for alignment according to the business processes structures that will support it) and the alignment phase (in which the relationships between the goal domain and the elements of the organizational domain are established). In order to investigate the relation between goals and enterprise elements, we propose an ontological account for both architectural domains. We recognize the importance in considering the business process as the means for implementing an enterprises strategy, but we do not exclude the remaining enterprise elements. Furthermore, we are concerned with both the identification of the relationships and with a classification for their nature.