The study sought to investigate the management of medical records for healthcare service at the Victoria Public Hospital in the Eastern Cape Province. The objectives of the study were to describe the present records management practices in Victoria Hospital; find out the existing infrastructure for the management of patient medical records at the Victoria Hospital; determine the compliance of patient medical records management in Victoria Hospital with relevant national legislative and regulatory framework; find out the security of patient medical records at the Victoria Hospital. Quantitative and qualitative approaches were employed. The sample was drawn from the service providers and from the healthcare service users. Questionnaires, interviews and observation were used to collect data. The findings showed that Victoria Hospital uses manual records management system in the creation, maintenance and usage of records. In the findings, there were challenges related to misfiling and missing patient folders which sometimes lead to the creation of new patient folders. Also, the study discovered that the time spent in the retrieval of patient folders could negatively affect the timely delivery of healthcare services. The study recommended the adoption of electronic records management system as most public healthcare institutions in the country are rapidly shifting to electronic records management system. The use of electronic records management system is believed to be efficiently and effectively promoting easy accessibility, retrieval of patient medical records and allows easy communication amongst the healthcare service institutions and healthcare practitioners.

M.Inf. / The introduction of technology has affected the service standards of most service organizations. Organizations were either negatively or positively affected. (Polokwane Municipality is no exception). Records management as a major function of service organizations needs to be developed to cope with the challenges brought about by technology. The study, therefore, investigated the possible role of electronic records management in a service organization. The aim of electronic records management is to improve service quality. By making use of an electronic records management system, organizations can render quality service. The introduction of technology in records management affects several aspects such as space, time, costs, customer satisfaction and the role of the records manager. Although technology may improve the standard of service in organizations, it is important for organizations to embark on staff development programmes. Employees should be trained to use the existing system, and encouraged to further their studies. Furthermore, organizations should encourage employees to affiliate with professional organizations, as the latter enables employees to embark on a process of lifelong learning. Once a well-trained workforce has been established, responsibilities must be allocated. Employees should be made aware of their limitations. Some should be tasked only with scanning in new information, while others could be made responsible either for maintaining or disposing of records. The most senior member of staff in the records management section should be responsible for any actions with regard to the disposal of records. Other departments such as Information Technology (IT) should assist with their expertise.

Historians and other researchers regularly turn to news media as primary sources for studies on a wide range of topics. Generally, the materials used are the end products of the news-publishing process – newspaper clippings, radio and television broadcasts, and web programming. These published documents, beyond relating specific events, reflect the values and perspectives of the societies in which they have been created. As products of a creative and editorial process, these news media documents can provide a rich source of information about the media. Government records, personal papers, and published memoirs of those in the media industry, along with media trade publications, are also often studied for insights into the news publishing process. What is lacking in these studies is an examination of the varied records -- internal correspondence, memos, minutes, and forms, for example -- made and used to perform and manage the media's work itself, rather than to present it in final published form. These records are not usually archived by the media. This has handicapped historical understanding of the media and contributed to the underdevelopment of the literature on the history of the Canadian news media. There is irony in this. The media often claims the vital role of holding others to account for their actions, especially government and political institutions. It often does so by championing and using access to information legislation and criticizing lax recordkeeping on the part of these organizations. And yet, the records that would hold the media itself to account are rarely archived and made available. How the problem of the underdevelopment of media archives in Canada can be addressed needs to be explored. This thesis will do so. This is important given the powerful past and present role of the media in our society.

Every municipality in Manitoba has a distinct and valuable history, but many stories are already lost, and many more are at risk due to poor recordkeeping and archiving. Municipal records document local decisions, actions, finances, the relationship between governments and citizens, and much more. Most of this information is only available in municipal government records; it does not exist anywhere else. Additionally, despite municipal reliance on local records and archives in their day-to-day operations, and as a key source in constructing specific community identities, many municipal government offices have neglected, forgotten, or no longer see the value in maintaining an archive. As a result, municipal governments cannot be held fully accountable for their actions and are unable to abide by the archival requirements of the Municipal Act and the access and privacy provisions outlined in the Freedom of Information and Protection of Privacy Act. They are also thereby failing to take advantage of the archival services offered through the Archives of Manitoba as outlined in the province’s Archives and Recordkeeping Act. This project examines how municipal employees and citizens view recordkeeping, particularly how archival records are considered. In order to learn how municipal officials deal with both their current and archival records a survey was sent to all the municipalities in Manitoba outside of Winnipeg, which was excluded because it had made considerable recent progress by establishing a city archives. Driven by a concern that municipal records outside of Winnipeg are not being adequately managed and archived, this thesis studies the way municipalities are treating both their operational and archival records. These findings are contextualized by looking at municipal archives and archival practices across Canada. Finally, the thesis provides some suggestions for improving recordkeeping practices in Manitoba’s municipalities.

Historians and other researchers regularly turn to news media as primary sources for studies on a wide range of topics. Generally, the materials used are the end products of the news-publishing process – newspaper clippings, radio and television broadcasts, and web programming. These published documents, beyond relating specific events, reflect the values and perspectives of the societies in which they have been created. As products of a creative and editorial process, these news media documents can provide a rich source of information about the media. Government records, personal papers, and published memoirs of those in the media industry, along with media trade publications, are also often studied for insights into the news publishing process. What is lacking in these studies is an examination of the varied records -- internal correspondence, memos, minutes, and forms, for example -- made and used to perform and manage the media's work itself, rather than to present it in final published form. These records are not usually archived by the media. This has handicapped historical understanding of the media and contributed to the underdevelopment of the literature on the history of the Canadian news media. There is irony in this. The media often claims the vital role of holding others to account for their actions, especially government and political institutions. It often does so by championing and using access to information legislation and criticizing lax recordkeeping on the part of these organizations. And yet, the records that would hold the media itself to account are rarely archived and made available. How the problem of the underdevelopment of media archives in Canada can be addressed needs to be explored. This thesis will do so. This is important given the powerful past and present role of the media in our society.

M.A. / Information plays a very significant role in the economic development of the enterprises. It is increasingly used as a corporate resource to improve productivity, efficiency and effectiveness. This means that information in the form of records, is a strategic weapon to gain competitive advantage for the enterprise that creates and receives them. The study explores the problems that are facing terminology in the study of information management and records management. The problems that exist in terms of terminology are so intense that there is yet no universally acceptable definition for records and records management. The basic elements of records management are explored in attempt to position records management as an information management function. It demands records as vital information resources be managed throughout their life cycles, at a strategic level in much the same way as other economic resources such as people, money and land. In managing records effectively, the education and training of records managers is regarded as imperative. In order to test the information management function of records management, a survey is administered within Enterprise ABC to observe the records management practices amongst the records staff. The findings of the survey reveal that the records management practices within Enterprise ABC are chaotic in the sense that there are no standards and procedures that govern the flow of records within the enterprise.

The purpose of this thesis is to verify the SAP RM configuration's possibility to fulfill the requirements of MoReq2 standards. The theoretical part revealed the characteristics of Records Management, MoReq2 standard and SAP Records Management software. Records Management is introduced in the connection with Enterprise Content Management and Document Management. There are other standards mentioned, but Moreq2 due to its importance for the practical part of the thesis is being described closely. SAP Records Management component is explored from its conceptual and technological aspects. The practical part is composed of analysis of MoReq2 requirements in SAP RM environment and of the description of the system configuration, which enables MoReq2 requirements' fulfillment. The configuration is described in details only if SAP RM fulfills MoReq2 requirements.

The claim of archivists to be a scholarly profession is dependent upon their ability to methodically study and understand the meaning of the records in their care. Without such contextual information about the record as the name of its creating agency, the reason for its creation, and the authority by which it was created, archivists and researchers are in a poor position to assess the value and validity of its informational content. Without knowledge of the relationship of the record to other record series, they are likely to overlook additional supporting and/or contradictory documentation and thereby miss a part of the truth they seek. This thesis is directly concerned with the means by which archival sources might be assessed to determine the value of the historical evidence they contain. It proposes a conceptual framework by which study of the original, primary, and secondary meanings of the archival record might be approached. Examples are drawn from close examination of the records of the Corporation of the City of Nanaimo surviving from the period 1875-1904. While acknowledging that extensive study of the significance of documentation might be impossible for archivists in their daily work, this thesis concludes that closer attention must be paid to sources documenting the contextual environment of the record. Such sources are essential to the furtherance of understanding which is the information profession's ultimate goal. / Arts, Faculty of / Library, Archival and Information Studies (SLAIS), School of / Graduate

A dissertation submitted to the Faculty of Arts in fulfilment of the requirements for the Doctor Of Philosophy in Library and Information Science in the Department of Library and Information Studies at the University of Zululand, 2018 / E-records readiness is key to the implementation of electronic records management programmes and ultimately the e-Government in the public sector. However, past studies about Swaziland show no evidence of research that ascertains the depth of e-Records readiness in the context of the current e-Government strategy. Studies that have been documented on records management systems in the country have largely focused on paperbased records management in government ministries. The aim of the study was to assess e-Records readiness in the Swaziland government ministries with a view to conceptualising framework for the effective management of e-Records as a facilitating tool for e- Government. The study sought to establish the national legal and policy framework governing management of electronic records in Swaziland’s government ministries in the context of e-Government; the level of compliance to policies, standards, tools, procedures and responsibilities for e- Records management in the government ministries; establish the e-Records management products and technologies existing in the government ministries; examine resource capacity and training for e-Records management staff; find out if there is internal awareness of the link between the e-Record management and the e-Government strategy; as well as explore the depth of the government wide digital preservation strategy. The IRMT (2004) E-Records Readiness Tool was adapted and used as the analytical framework for this study. This tool is designed to assist organizations to benchmark themselves and to determine where they stand in respect to the management of electronic records. The study mainly used the quantitative research approach exploiting a survey that utilized a questionnaire as a data collection instrument. The quantitative approach was however complemented by a qualitative research approach which utilized observation and interview techniques. Using both quantitative and qualitative approaches made it possible to triangulate and validate the findings. The unit of analysis was the Swaziland government ministries, with a survey design involving all the 19 Government Ministries. The target study participants comprised of the Directorate of Swaziland National Archives, the Directorate of Computer Services, the Directorate of E-Government, the records officers and the action officers.

Thesis (M.A. Information Studies (Electronic Records Management)) -- University of Limpopo, 2021 / There is a strong argument for a direct link between records management and delivery of justice to citizens in that to an extent that a country is ready to embrace information and communication technology (ICT), the lower the level of corruption in that country. This study investigated the role of electronic records management for effective delivery of justice in Limpopo Province police stations (LPPS) with the adoption of the exploratory survey research design based on quantitative and qualitative research approaches. The study adopted a pragmatic worldview to sample 100 police detective officers and 6 records managers with a 65% response rate in Lebowakgomo and Mankweng clusters of Limpopo province with the use of questionnaire and interview as data collection instruments. The study analysed quantitative data through SPSS for Windows while adopting Thematic Analysis for qualitative data. This study found that the LPPS had inadequate human resource and ICT infrastructure capacity for effective electronic records management and delivery of justice to citizens; that e-docket system had a positive impact in enhancing electronic records management, specifically with 24hour access and timely sharing of records; that poor internet connection emerged as the most prominent challenge faced when managing records; and that monitoring of the e-docket system and increased human resource and ICT infrastructure capacity could improve electronic records management. The study made the following recommendations in order to enable effective delivery of justice to citizens through electronic records management in LPPS: that there be minimum training requirements for those working with records in order to cultivate a culture of appreciating proper records management; that police stations be provided with enough computers with adequate network capacity; that a qualified records manager be appointed to administrate the management of records; and that offsite backup be implemented to ensure system recovery in case of disaster. / National Research Foundation (NRF)