Background: Due to the fashion industry being one of the most polluting industries in the world with more clothing than ever being thrown away, attention has been brought to the need for more sustainable clothing behaviours. Therefore, the in-store recycling boxes have been introduced as an alternative for recycling. Previous literature has focused mainly on companies’ perspectives or consumers purchasing behaviours, hence there is a gap for literature on consumers’ disposal and recycling behaviours. Purpose: The purpose of this study is to examine what factors influence consumers’ intentions to use in-store recycling boxes. This will be done by applying the Theory of Planned Behaviour by Ajzen (1991). Method: A qualitative approach in terms of two focus groups and two individual interviews was applied. The study was made on the consumers’ perspectives, and therefore the participants were 11 Swedish female students. Conclusion: The empirical findings and analysis toward previous literature and theoretical framework revealed that the main factors influencing consumers’ intentions to use in-store recycling boxes are lack of information about the recycling process, the possibility to drop off damaged clothing, and the developing possibility to make new clothing out of recycled materials. The lack of information had the greatest impact, which was unfavourable toward the intention to perform the behaviour and hence obstructed the participants from using in-store recycling boxes.

El presente trabajo de investigación tiene como objetivo principal demostrar la influencia del sistema de control interno de inventarios en la eficiencia de la rentabilidad de la Ferretería San José. La naturaleza de la investigación es de carácter no experimental transversal, cuyo diseño metodológico es descriptivo de enfoque cualitativo. El procedimiento de recolección de datos fue dirigido a 40 empleados de las empresas ferreteras. The main objective of this research work is to demonstrate the influence of the internal control system of inventories in the efficiency of the profitability of the Hardware store San José. The nature of the research is of a non-experimental transversal nature, whose design Methodological is descriptive of qualitative approach. The data collection procedure it was aimed at 40 employees of the hardware companies

The diploma thesis concerns with influence of Apple brand on consumer buying behavior. The aim of thesis is to qualify the influence of brand on consumer buying behavior on smartphone market. From this conditions will arise the recommendations to Apple company, how is possible to bolster its position on mobile phone market. The theoretical part of thesis place emphasis on description of marketing mix, brand theory and consumer buying behavior. Practical part is based on studied secondary data. There is detailed description of Apple company its brand building strategy, situation on smartphone market with marketing instruments, that are used on this specific market. Quantitative questionnaire survey performed in electronical form creates a core of the practical part of the thesis and is preceded by qualitative pre-survey on seven iPhone users. Precisely 154 respondents participated on questionnaire survey that observed thoughts and judgements of questioned people about Apple brand. There are included opinions of owners, that own various smartphone brands and also respondents from the group of Apple iPhone users. The responses of both groups are in the chapter of appraisal results and conditions compared along with studied secondary data. These outcomes of questionnaire survey and secondary data are used as a framework to completion several recommendations for Apple brand and the whole company on this market. Almost three quarters of owners, that use all chosen smartphone brands, perceive the prices of Apple smartphones as overly high. Just as the first group evaluates the situation a bit more than half of the iPhone users, although inside this group is a lower sensitivity on Apple products price perception. One of the important recommendation for Apple company is to be more efficient in communication about the adjustment of its smartphone prices and pricing policy towards to consumers across the countries. It is necessary to obtain more consumers from a group of new Apple brand users and students. These expects the offer of cheaper smartphone in high quality medium category. In case of their satisfaction is there scope for Apple to offer them its premium smartphones in the top category.

O estudo sobre a atmosfera de loja produziu um volume de pesquisa significante, descrevendo as diversas reações (psicológicas e atitudinais) exortadas em decorrência da manipulação de pistas ambientais. O sentido examinado com maior freqüência ao longo dos anos foi a audição, embora os pesquisadores do marketing tenham enfocado a música em detrimento de outros estímulos sonoros não-musicais. Tendo em vista a influência desses últimos, em especial nos ambientes públicos nos quais músicas não são reproduzidas, a pesquisa descrita nessa dissertação buscou averiguar o impacto da adição de um barulho desagradável ao ambiente, emitido por um telefone móvel, sobre o afeto e o comportamento do consumidor. Através de um experimento de grupo estático realizado no interior de um restaurante, 422 clientes foram entrevistados, dos quais 202 foram estimulados pelo ruído. Os resultados sugerem que a faixa etária moderou os efeitos do estímulo sonoro não-musical sobre as emoções negativas, contribuindo para que o impacto do estímulo fosse maior sobre os jovens. No que se refere à intenção de comportamento, não foram detectadas diferenças entre os grupos do experimento. Contudo, os clientes expostos ao barulho desagradável permaneceram menos tempo no restaurante e apresentaram menor satisfação geral com a experiência. Ao final da pesquisa, teceu-se algumas implicações acadêmicas e gerenciais desse estudo e realizou-se sugestões para futuros estudos. / The present study on store atmosphere generated a significant amount of research describing the various psychological and behavioral reactions manifested as a result of environmental clue manipulation. Throughout the years the study of the sense of hearing has been privileged in the literature, although marketing researchers have focused on music, leaving non-musical sound stimuli unassessed. With the influence of these stimuli in view, especially in regards to public environments in which songs are not played, the present study aimed at investigating the influence on consumer behavior and affect of the insertion of an unpleasant noise on the environment emitted by a mobile telephone. 422 clients were interviewed during a static group experiment undertaken in a restaurant, of which 202 were stimulated by the noise. Results suggest that the age group factor moderated the effects of the non-musical sound stimulus over negative emotions, pointing to a major impact on younger subjects. No discrepancies were detected between different experiment groups regarding behavioral intentions. However, clients exposed to the unpleasant noise remained for a shorter time inside the restaurant and demonstrated a lower level of satisfaction with the experience. The conclusion of the research elaborated on some academic and managerial implications of the experiment and offered suggestions for future studies.

Samples of stores were drawn from two chains, Pizza Hut and Zale Corporation. Two different samples were taken from Pizza Hut. Site specific material and sales data were furnished by the companies and demographic material relative to each site was gathered. Analysis of variance tests for linearity were run on the three regression equations developed from the data and each of the three regressions equations were found to have a statistically significant linear relationship. Statistically significant differences were found among similar variables used in the prediction of sales by using Fisher's Z' Transformations on the correlation coefficients. Eight of the eighteen variables used in the Pizza Hut study were found to be statistically different between the two regions used in the study. Additionally, analysis of variance tests were used to show that traffic pattern variables were not better predictors than demographic variables.

The problem with which this dissertation is concerned is that of determining the true role performed by the chain supermarket store managers. A comparative study is made of chain supermarket store managers, supermarket chain-level managers, and non-food chain retail store managers and their ranking and rating of the importance of fifteen work functions ordinarily performed by retail store managers. The hypotheses of the study state that there will be a statistically significant difference in the rankings and ratings of the importance of the work functions in each of the six paired comparisons between respondent groups. In comparing chain supermarket store managers to non-food chain retail store managers, there is a statistically significant difference in their ranking of the following work functions: (1) overseeing all forms of security and enforcing store rules, company policies, laws, and other regulations; (2) handling employee disputes and discipline and assuring proper appearance and dress; (3) directing merchandising-- space allocation and display--out-of-stock, pricing, stock rotation, etc.; (4) developing good community relations by participating in civic affairs, cooperating with charities, taking part in local business activities, etc.; and (5) scheduling number of hours and employees needed. When supermarket chain-level managers are compared with nonfood chain retail store managers, there is a statistically significant difference in the ranking of the following seven work functions: (1) interviewing, hiring, and discharging of employees; (2) handling employee disputes and discipline and insuring proper appearance and dress of employees; (3) directing merchandising--space allocation and display-- out-of-stock, pricing, stock rotation, etc.; (4) developing 3 good community relations by participating in civic affairs, cooperating with charities, taking part in local business activities, etc.; (5) scheduling number of hours and employees needed; (6) delegating responsibility and authority to subordinates by allowing them to make decisions within their assigned area of responsibility; and (7) maintaining company identification in the store by following through on company-wide programs and demonstrating and directing loyalty to the company.

This study explores how brick-and-mortars toy retailer face the growing competition thatthe e-commerce is bringing to the market. It was found that the toy industry is reallysensitive to the increasing power online retailers are gaining, and that it is affecting theirstore loyalty. The foundation of this study is interviews of managers and salesman, indirect contact with the clients and their behavioural evolution.e-commerce has been previously studied through other academic researches, but wefound that its impact on brick-and-mortars store loyalty have been left aside and deservedto be studied.The purpose of this study was to explore the relationship between e-commerce and brickand-mortars, along with understanding it. On a second time, determining if the storeloyalty of brick-and-mortars would be affected so bad by e-commerce that it would meanthe end of the traditional way of retailing. We also aimed to provide solutions, elementsthat could be generalize and applicable for the entire industry, on how brick-and-mortarsshould react to face this growing competition that is online retailing. To meet this purpose,we conducted three interviews in which the respondents shared their thoughts andreflections. The research question we inquire to answer is: “How is the rise of ecommerceimpacting store loyalty for the brick-and-mortars in the toy industry?”.It was found that the brick-and-mortars, in the toys industry, are threatened by the ecommercebecoming more popular towards clients. However, it is no foregoneconclusion, and the interviews we conducted demonstrated that there is room for brickand-mortars in this industry, if they find how to adapt themselves to this new type ofcompetition. Another finding that came out of this study is the importance of bringingadded value to your store, in order to keep your store loyalty at a good level and to notget affected by e-commerce. Future researchers are recommended to develop this subjecton focusing on the customer point of view, or on the overall digitalisation of the retailindustry to get a broader perspective.

O estudo sobre a atmosfera de loja produziu um volume de pesquisa significante, descrevendo as diversas reações (psicológicas e atitudinais) exortadas em decorrência da manipulação de pistas ambientais. O sentido examinado com maior freqüência ao longo dos anos foi a audição, embora os pesquisadores do marketing tenham enfocado a música em detrimento de outros estímulos sonoros não-musicais. Tendo em vista a influência desses últimos, em especial nos ambientes públicos nos quais músicas não são reproduzidas, a pesquisa descrita nessa dissertação buscou averiguar o impacto da adição de um barulho desagradável ao ambiente, emitido por um telefone móvel, sobre o afeto e o comportamento do consumidor. Através de um experimento de grupo estático realizado no interior de um restaurante, 422 clientes foram entrevistados, dos quais 202 foram estimulados pelo ruído. Os resultados sugerem que a faixa etária moderou os efeitos do estímulo sonoro não-musical sobre as emoções negativas, contribuindo para que o impacto do estímulo fosse maior sobre os jovens. No que se refere à intenção de comportamento, não foram detectadas diferenças entre os grupos do experimento. Contudo, os clientes expostos ao barulho desagradável permaneceram menos tempo no restaurante e apresentaram menor satisfação geral com a experiência. Ao final da pesquisa, teceu-se algumas implicações acadêmicas e gerenciais desse estudo e realizou-se sugestões para futuros estudos. / The present study on store atmosphere generated a significant amount of research describing the various psychological and behavioral reactions manifested as a result of environmental clue manipulation. Throughout the years the study of the sense of hearing has been privileged in the literature, although marketing researchers have focused on music, leaving non-musical sound stimuli unassessed. With the influence of these stimuli in view, especially in regards to public environments in which songs are not played, the present study aimed at investigating the influence on consumer behavior and affect of the insertion of an unpleasant noise on the environment emitted by a mobile telephone. 422 clients were interviewed during a static group experiment undertaken in a restaurant, of which 202 were stimulated by the noise. Results suggest that the age group factor moderated the effects of the non-musical sound stimulus over negative emotions, pointing to a major impact on younger subjects. No discrepancies were detected between different experiment groups regarding behavioral intentions. However, clients exposed to the unpleasant noise remained for a shorter time inside the restaurant and demonstrated a lower level of satisfaction with the experience. The conclusion of the research elaborated on some academic and managerial implications of the experiment and offered suggestions for future studies.

Oggi le aziende riconoscono come i comportamenti d’acquisto del cliente siano influenzati dall’atmosfera del mondo retail. Le caratteristiche del punto vendita e le sue potenzialità multisensoriali rappresentano una componente fondamentale capace di influenzare il processo di scelta del consumatore da un punto di vista cognitivo ma soprattutto emotivo. Il presente lavoro di tesi propone un’indagine interdisciplinare con l’intenzione di analizzare la figura del consumatore in diversi contesti d’acquisto. Il macro-obiettivo è verificare l’impatto percettivo, cognitivo ed emotivo per comprendere come lo spazio influenzi i processi decisionali di acquisto e come gli elementi contestuali e architettonici ne favoriscano la fruizione. Gli store non sono più considerati semplici luoghi dove acquistare un prodotto ma ambienti in grado di regalare un’esperienza emozionante. L’uso di differenti strumenti d’indagine ha permesso di analizzare le risposte implicite (con l’utilizzo di strumenti neuroscientifici) ed esplicite (grazie all’uso di strumenti tradizionali di psicologia quali questionari e interviste) per avere una visione globale della percezione e delle emozioni del consumatore all’interno di un contesto d’acquisto. Diversamente delle altre ricerche di Consumer Neuroscience fino ad ora esistenti, il lavoro proposto si discosta dalle dinamiche puramente di laboratorio per studiare il cliente all’interno del punto vendita preservando così un ambiente ecologico. / Nowadays the companies are aware that the consumer’s buying behavior is influenced by the atmosphere of the retail world. The features of point of sale and its multi-sensory potential are important components which influence cognitively and emotively the consumer choice process. The present thesis aims to present an interdisciplinary research with the intention to analyze the consumer in different sales contexts. The macro-objective is to verify the perceptive, cognitive and emotional impact to understand how the space influences decision-making process and how the contextual and architectural elements encourage its fruition. Stores are no longer considered as simple places to buy a product but environments able to give an emotional experience. The use of different tools allowed us to analyze implicit responses (with neuroscientific tools) and explicit responses (thanks to the use of traditional tools of psychology such as questionnaires and interviews) to have a global view of consumer perception and emotion within the sales context. Unlike other consumer neuroscience research, this work was done outside of laboratory to study the consumer in point of sale and preserving an ecological environment.

This diploma work is focused on the Controlling in the bank sector. The first teoretical part describes Controlling in a common form and displaces frequent and wrong replacements of Controlling with a control and describing function of Controlling in a company and describing also its benefits. The other part deals with bank sector and is focused on evidence of costs and revenues in a bank business. It describes differences between findings profit on the basis of financial accounting and findings profit on the basis of managerial accounting, where deals with the fundamental method of Controlling {--} financial contribution. Practical part is focused on the comparison of profitability of the branches stores in the českobudějovický region. Comparison is executed just on the basis of financial contribution. Česká spořitelna divides these contributions into 1-7a. Individual branches are compared in the tables always according to the concrete contribution. For comparing e.g consulting centre and service centre is important to divide every contribution with FTE (full time equivalent).