Thesis (M.App.Sc.) - Carleton University, 2007. / Includes bibliographical references (p. 119-126). Also available in electronic format on the Internet.

Thesis (M. Eng.), Memorial University of Newfoundland, 1999. / Bibliography: p. 130-134.

Thesis (M.S.C.I.T.)--Regis University, Denver, Colo., 2005. / Title from PDF title page (viewed Nov. 23, 2005). Includes bibliographical references.

Thesis (Ph. D.)--University of Texas at Austin, 2007. / Vita. Includes bibliographical references.

The use of electronic mail (email) has evolved from sending simple messages to task delegation and management. Most mail clients, however, have not kept up with the evolution and as a result have limited task management features available. On the other hand, while issue tracking systems offer useful task management functionality, they are not as widespread as emails and also have a few drawbacks. This thesis reports on the exploration of the integration of the ubiquitous nature of email with the task management features of issue-tracking systems. We explore this using simple ad-hoc as well as semi-automated tasks. With these two working together, tasks can be delegated from email clients without needing to switch between the two environments. It brings some of the benefits of issue tracking systems closer to our email users.The system is developed using Microsoft VisuaI Studio.NET. with the code written in C#. The eXtreme Programming (XP) methodology was used during the development of the proof-of-concept prototype that demonstrates the integration of the two environments, as we were faced at first with vague requirements bound to change, as we better understood the problem domain through our development. XP allowed us to skip an extended and comprehensive initial design process and incrementally develop the system, making refinements and extensions as we encountered the need for them. This alleviated the need to make upfront decisions that were based on minimal knowledge of what to expect during development. This thesis describes the implementation of the prototype and the decisions made with each step taken towards developing an email-based issue tracking system. With the two environments working together, we can now easily track issues from our email clients without needing to switch to another system. / KMBT_363 / Adobe Acrobat 9.54 Paper Capture Plug-in

Esta pesquisa tem como objetivo entender o porquê de tantas pessoas se utilizarem do e-mail para divulgar mensagens de atitude positiva, valores positivos, otimismo, sabedoria, espiritualidade e sentido da vida. O que as motivam e quais são os efeitos em suas vidas? Partindo da experiência de um grupo de troca de mensagens humanísticas e espirituais, abordaremos alguns aspectos sobre esse fenômeno da Internet. Para o enfoque da sociabilidade em rede, utilizaremos os conceitos de Ciberespaço, Cibercultura e Inteligência Coletiva. A propagação da fé terá uma ótica da Mística e do Sagrado. A Transdisciplinaridade servirá de suporte para o diálogo inter-religioso que se evidencia. E analisaremos os efeitos terapêuticos através de uma forma de conhecimento humano denominado Logoterapia / This research aims at understanding why so many people use Internet e-mail in order to divulge positive attitudes, positive values, optimism, wisdom, spirituality and meaning of life messages. What does motivate them and which are the effects in their lives? Departing from a humanistic and spiritual messages exchange group experience, we will deal with some aspects regarding to this Internet phenomenon. In order to focus sociability through network, we will employ Cyberspace, Cyberculture and Collective Intelligence concepts. The propagation of faith will be made through Mystic and Sacred optic. Transdisciplinarity will work as support for interreligious dialogue that becomes, by itself, evident. And, at least, we will analyze therapeutic effects, through a kind of human knowledge, denominated Logotherapy

At present, the average employee is being bombarded with an ever-increasing number of messages information on his/her company, its products and services, as well as information on its strategy all flooding in from a myriad of sources, including internal vehicles such as e-mail, the intranet, management memoranda, internal publications, as well as the external media, such as the Internet, the local newspaper, television news and national business and industry magazines. The term “information overload” is usually understood to present a state of affairs where an individual’s efficiency in using information in his/her work is hampered by a surplus amount of relevant and potentially useful information available to him/her. The principal aim of this study, therefore, is to establish the extent and impact of information overload on the knowledge worker in the banking industry, with special reference to the part that e-mail technology plays in the creation of such overload. Broadcasting, the telephone and the Internet have revolutionised the way in which workers communicate around the globe. Electronic-messaging systems such as e-mail have become the medium of choice in many organisations, and hold significant and valuable business data, information and knowledge. These systems have had a profound impact on the way in which personal and business communications are effected in the office. With e-mail having acquired mission-critical status, a number of concomitant circumstances and consequences have arisen that present organisations, such as banks, with a variety of challenges, among which • the impact on employees’ productivity, owing to the time spent on e-mailing activities • employees’ attitudes towards e-mail • compliance with corporate policies, such as those policies governing electronic communication and computer use • surveillance and monitoring of e-mail • the quest for finding formal archiving solutions. / Prof. C.W. Rensleigh

E-mails have become the standard for business as well as personal communication. The inherent security risks within e-mail communication present the problem of anonymity. If an author of an e-mail is not known, the digital forensic investigator needs to determine the authorship of the e-mail using a process that has not been standardised in the e-mail forensic field. This research project examines many problems associated with e-mail communication and the digital forensic domain; more specifically e-mail forensic investigations, and the recovery of legally admissible evidence to be presented in a court of law. The Research Methodology utilised a comprehensive literature review in combination with Design Science which results in the development of an artifact through intensive research. The Proposed E-Mail Forensic Methodology is based on the most current digital forensic investigation process and further validation of the process was established via expert reviews. The opinions of the digital forensic experts were an integral portion of the validation process which adds to the credibility of the study. This was performed through the aid of the Delphi technique. This Proposed E-Mail Forensic Methodology adopts a standardised investigation process applied to an e-mail investigation and takes into account the South African perspective by incorporating various checks with the laws and legislation. By following the Proposed E-mail Forensic Methodology, e-mail forensic investigators can produce evidence that is legally admissible in a court of law.

The classifier discussed in this thesis considers the path traversed by an email (instead of its content) and reputation of the relays, features inaccessible to spammers. Groups of spammers and individual behaviors of a spammer in a given domain were analyzed to yield association patterns, which were then used to identify similar spammers. Unsolicited and phishing emails were successfully isolated from legitimate emails, using analysis results. Spammers and phishers are also categorized into serial spammers/phishers, recent spammers/phishers, prospective spammers/phishers, and suspects. Legitimate emails and trusted domains are classified into socially close (family members, friends), socially distinct (strangers etc), and opt-outs (resolved false positives and false negatives). Overall this classifier resulted in far less false positives when compared to current filters like SpamAssassin, achieving a 98.65% precision, which is well comparable to the precisions achieved by SPF, DNSRBL blacklists.

The present study was conducted to explore the effectiveness of a worksite stress management program delivered via electronic mail (e-mail). One hundred and thirty-seven employed adults (36 males, 102 females; mean age = 29.46) from several diverse businesses consented to participate. The volunteers completed Cohen's Perceived Stress Scale, the Daily Hassles Scale, the Daily Work Hassles Scale, the TCU Self-Ratings Scales, and a demographic and opinion questionnaire. Individuals in the treatment group received e-mail messages twice weekly and had access to a website for three months about a variety of cognitive-behavioral techniques for managing worksite stress. A MANCOVA of post-intervention stress levels indicated that individuals who received the stress management messages perceived the same amount of stressors and hassles as individuals who did not receive the messages [F (5, 86) = 0.95, p = .45]. However, a MANCOVA of post-intervention perceived mood states revealed a tendency for individuals in the treatment group to be less depressed, anxious, and angry than individuals in the control group [F (3, 92) = 2.44, p = .07]. Demographic variables did not influence the outcome variables and pre- and post-test absenteeism and illness rates were similar for treatment and control groups. Coping skill usage was similar in amount and frequency, but differed in quality between the groups. The findings of the present study indicate that health promotion programs can be feasibly and effectively delivered via e-mail in the worksite.