電子資源館藏與服務在目前的大學圖書館佔有重要地位，大量且廣泛使用的對象為教師與研究生。雖然電子資源受到使用者的喜愛，但是也帶來許多複雜問題，因此，有必要從使用者的角度針對大學圖書館電子資源進行服務品質評鑑研究，有助於圖書館管理者未來發展出更符合使用者期待的電子資源服務。本研究之研究目的包含以下幾點：(1)探討大學教師與研究生對於圖書館電子資源服務的認知、重要性及使用現況；(2)探討電子資源服務品質評鑑意涵及可評鑑項目；(3)建構電子資源服務品質評鑑指標與測量工具；(4)實施電子資源服務品質評鑑以改善其服務品質，進而提供最佳電子資源服務。 本研究透過焦點團體法具體建構出大學圖書館電子資源服務品質評鑑指標，共包含三個構面與28項指標，訪談結果亦作為發展問卷之基礎。為確保指標的可行性，研究者實際發放問卷予政治大學的教師與研究生，獲得以下結論：(1)網路使用時間會影響使用者使用圖書館電子資源的頻率；(2)使用者使用圖書館中文資料庫的使用率明顯高於西文資料庫；(3)使用者使用圖書館資料庫的主要目的為「學術研究」與「課業學習」；(4)「圖書館電子資源指南」與「圖書館學術資源探索系統」為使用者查找圖書館電子資源的主要管道；(5)使用者的圖書館資料庫檢索方式以「基本檢索」與「進階檢索」為主；(6)使用者偏好將電子期刊或電子書列印紙本閱讀；(7)使用者肯定圖書館電子資源對於「完成論文計畫書/論文」、「完成作業/報告」、「提升學術研究效益」的價值；(8)沒有圖書館資料庫推廣活動參與經驗的使用者高達六成；(9)使用者認為圖書館最重要的電子資源服務為電子資源的全文提供與權威性；(10)使用者認為圖書館最滿意的電子資源服務為電子資源的權威性；(11)使用者認為圖書館最不重要的電子資源服務為館員回應線上諮詢服務的速度、館員對於使用者電子資源需求的掌握；(12)使用者認為圖書館最需要改進的電子資源服務為電子資源的全文提供、電子資源網站取得全文的易用性；(13)整體滿意度尚待提升，政大圖書館應著重電子資源館藏的提供。 針對所獲得的研究結果，本研究提出幾點建議：(1)圖書館應深入了解教師及研究生的需求，充實電子資源館藏的數量與品質；(2)在電子資源網站上放置清楚的圖示或連結、提供完整的資料庫說明；(3)圖書館與資料庫廠商應定期舉辦使用者滿意度調查；(4)配合課程提供教師相關的資料庫清單與資料庫講習訊息、提前於暑假期間針對碩一生開設電子資源基本搜尋課程。 / Electronic resources collections and services occupy an important position in current university libraries, a large number of teachers and graduate students use them widely. Although electronic resources are popular with users, they also bring a lot of complex issues. Therefore, it is necessary to use point of views of users to conduct service quality evaluation for electronic resources in university libraries. It can help library managers to develop electronic resources services more in line with user expectations in the future. This research has four purposes: (1) to investigate the cognitive, the importance and current use of library electronic resources services for teachers and graduate students ; (2) to explore implications and availability of electronic resources service quality evaluation; (3) to construct indicators and measurement tools of electronic resources service quality evaluation; (4) to implement electronic resources service quality evaluation to improve service quality, then providing the better electronic resources services. This paper had formed focus groups to construct electronic resources service quality evaluation structure which is including three dimensions and 28 indicators. Interview results also use as a basis for the development of questionnaires. In order to ensure the feasibility of indicators, questionnaires have been collected from teachers and graduate students of National Chengchi University, and obtained the following conclusions: (1) Internet usage will influence the use frequency of library electronic resources; (2) the usage of Chinese databases significantly higher than the Western languages databases; (3) the main purpose of the library users to use databases are “academic research” and “learning”; (4) “E-Resource Gateway” and “Discovery Services System” are main channels of users to find the library electronic resources; (5) “Basic Search” and “Advanced Search” are main retrieval methods of library databases of users; (6) users prefer print out electronic journals or e-books to read; (7) users affirm Library electronic resources are good for the value of “complete proposal and thesis”, “finish homework and report”, and “enhance effectiveness of academic research”; (8) users who did not participate in promotional activities of library databases up to 60%; (9) users consider the most important electronic resources services are full text and authority of electronic resources; (10) users consider the most satisfying electronic resource services is authority of electronic resources; (11) users consider the least important electronic resources services are response speed of online consulting services of librarians and grasping of user requirements of electronic resources of librarians; (12 ) users consider provide full-text of electronic resources and the usability to get the full-text in electronic resource websites are electronic resources services that most need to improve; (13) overall satisfaction has yet to improve, National Chengchi University Library should focus on providing electronic resources collections. According to the research results, this paper also proposed several suggestions: (1) the library should understand the needs of teachers and graduate students, and enrich the quantity and quality of electronic resources collections; (2) the library should place a clear icon or link in electronic resource websites, to provide complete descriptions of databases; (3) the library and database vendors should conduct user satisfaction surveys regularly; (4) the library should provide teachers with related databases lists and databases workshops messages, and offer basic search courses of electronic resources during summer vacation for freshmen in master’s program.

Information and communications technology (ICT) makes remote access to information possible. Resource sharing facilitates the provision of access to information sources not owned by an individual library. Case studies were conducted at the University of South Africa and University of Namibia libraries to explore the provision of access to information in academic libraries in southern Africa through collection development, resource sharing and acquiring remote access to electronic resources through ICT facilities. It was found that both libraries have recently adapted their collection development policies to accommodate electronic resources although their budgets did not increase accordingly. The recruitment of ICT knowledgeable staff tends to be a problem at both libraries. Resources are shared via interlending and document supply with Unisa Library as a model in southern Africa. Both libraries add their holdings to the national bibliographies and Sabinet and are members of GAELIC. However, the UNAM library is a passive partner. A consortium within Namibia’s borders is suggested to improve resource sharing. / Information Science / M. A. (Information Science)

Yes / As Leeds Metropolitan is a university of festivals and partnerships, the library was given the opportunity this year to host a festival to promote the library and all its services to the university. The library festival was a week of events and activities to promote the library and its space in new ways. It was a good way to remind staff and students of the value of libraries, not only as places to learn but also as places to enhance our leisure and working lives ... we chose to promote the database `Land of Lost Content'. This was because graphic design and art students are based at our campus and we also thought this database would attract a wide range of students who might otherwise think that electronic databases contain little of interest for them. Our promotion has been so successful in many ways that we would like to share our experience with other librarians.

The purpose of this study is to investigate the collection development practices of electronic resources at the University of Namibia (UNAM) library and its constituent branches. Collection development is one of the critical activities of any library management process; therefore, the goal of collection development in university libraries is to effectively provide relevant and up-to-date information resources. The main aims of the study were: to explore the collection development procedures and policies for electronic resources at the UNAM library; to investigate the factors that influence the collection development of information resources; to assess the extent which teaching staff and subject librarians are involved in collection development at the UNAM library; to discover the barriers to effective collection development of electronic resources at the UNAM library; and to determine the influence of the UNAM library budget allocation on the collection development of electronic resources. The population of the study comprised of 291 teaching staff from all eight faculties of UNAM. A total of 149 faculty members responded to the survey, which gave a response rate of 51.2%, while a total number of 16 library staff were interviewed. The study employed a quantitative approach, and the qualitative approach was applied on the part of the library staff. For quantitative data collection, the study used a self-administered questionnaire, while for qualitative data, the study used an interview schedule with library staff. The data from the interviews were used to complement the data from the survey. Quantitative data were analysed using SPSS, while the qualitative data were analysed using thematic content analysis. The study revealed that not all faculty members are aware of the guideline, procedure, and policies on the collection development activities. Eighty one percent (81%) of the respondents are aware of the importance of their role in selecting library materials, 72% are aware of acquiring books, and 67% are aware of the budget allocated to their faculty. The majority totaling 94% of the faculty members are not aware of weeding or disposal of library books, followed by 83% who are not aware of collection evaluation, and 81% are not aware of the collection development policy in place at the UNAM library. From the data collected, the study found that a majority (67%) of faculty members are aware of ICTs used in collection development activities. Even though the majority of faculty members are aware of ICTs used in collection development activities, (45%) faculty members are not aware that ICTs can be used in collection development. The major challenge facing the UNAM library is the absence of the collection development policy, which makes it difficult for the teaching staff, students, and library staff to understand all the issues related to the collection development of electronic resources in the library. Another challenge is the inadequacy of funds to cater for the increasing costs of electronic resources in various subject fields. / Information Science / M. A. (Information Science)

Offering of electronic public services has become one of the principal parts of strategy of many governments all over the world. One of the 20 public services envisaged in program documents of the European Union is a service designated for citizens “Public libraries (availability of catalogues, search tools)”, that has to ensure open access to regional and global information resources. However taking into account the tasks that emerge when academic libraries start to create knowledge society it is very important to evaluate the spectrum of electronic public services provided exactly by academic libraries, possibilities of their quality and effectiveness improvement, and perspectives of their development.

(in English) The topic of the diploma thesis is to compare the WebArchiv with selected foreign Web Archives, which are responsible for preserving the national cultural heritage. The introduction briefly explains the history of Web Archives and typology of harvesting. Next parts deal with the history, legal aspects of archiving, selected types of harvesting, Web resources, systems, accessing and evaluation the Czech (WebArchiv), Australian (Pandora) and British archive (United Kingdom Web Archive). The text continues with an evaluation of the selected archives that mentions strong and weak properties and possible solutions. In conclusion, outlines the problematic aspects of archiving, which must be addressed in the future. [Author's abstract]

The aim of the diploma thesis is to describe and basically analyze representative databases and digital libraries that focus on pharmaceutical disciplines. The introductory chapter is concerned with related terminology, while the following chapters refer to significant subjects and principles in the field of pharmaceutical industry, and also to important classification systems and retrieval languages that can be found in some of the described resources. The fifth chapter focuses on pharmaceutical information resources which are offered by some of the world's leading database service companies. The sixth chapter contains a description and a basic analysis of 10 representative electronic resources for pharmaceutical disciplines. The empirical section of this diploma thesis consists of three major parts. One of them is a subject coverage analysis of bibliographic databases MEDLINE and EMBASE from the viewpoint of pharmaceutical information. Secondly, it contains a presentation of an indicative survey that is related to using electronic information resources by a commercial and a nonprofit subject. The last chapter deals with information brokering that is presented on example of the Medistyl company. Keywords Pharmaceutical industry, pharmacy, pharmacovigilance, factographic databases, bibliographic...

The present master thesis is an exploratory qualitative study in academic libraries regarding the transition from the integrated library systems to the next generation integrated library systems or library services platforms and the potential implications in their internal workflows. Nowadays, libraries all over the world are facing up with a number of challenges in terms of acquiring, describing and making available to the public all the resources, both printed and electronic, they manage. In particular, the academic libraries have more reasons to wish to fulfill their users’ needs since the majority of them use the library sources more and more for scientific research and educational purposes.In this study we attempt to explore the phenomenon in the globe using the available literature and to identify the implications in libraries’ workflows and the possible future developments. Moreover, through observation and semi-structured interviews we try to identify the current developments in the Greek context regarding the adoption of next ILS and possible implications in their workflows. Finally, we attempt a comparison between the Greek situation and the international one.

Universities in the new millennium find themselves in a knowledge-driven economy that is challenging them to produce a qualified and adaptable work force if they are to contribute to societal development. Owing to the structural change in the economy, entrepreneurs require high level scientists, professionals and technicians who not only have the capability to create and support innovations by adapting knowledge to local use but also people with managerial and lifelong learning skills. Such are they who can accelerate changes and make organizations more productive and efficient in the services they render. Consequently, universities in Sub-Saharan Africa are challenged to transform learning so as to produce graduates who have both knowledge and competencies. Such a system will create a balance between university education and the changing labour market. Satisfying these new educational demands are only possible through research and unhindered access to global information resources. Paradoxically, some private university libraries, because of limited funding, find themselves fiscally constrained in the provision of unhindered access to global stores of information particularly at a time of exponential growth both in number and cost of information resources. This had led libraries to re-examine resource sharing as a viable option to meeting the new demands placed on universities. It is for the reasons above that this study examines the practice, problems and prospects of resource-sharing in selected Seventh-day Adventist university libraries in Sub-Saharan Africa. It examines scientifically the causes of poor sharing practices that are unique to each library, the situational and environmental factors that can enhance resource sharing. It provides also research-based information that will help to determine the best ways by which each library can have greater access to information resources. There are proposals for resolving the problems, and there are recommendations for dealing with the matter on a more permanent basis. The study advances resource-sharing model called Consortium of Adventist University Libraries in Africa (CAULA) as a resource sharing network for Seventh-day Adventist libraries in Africa. The organizational structure for CAULA are outlined and discussed. The proposed cooperation is not only sustainable but also structured to provide efficiency and greater regional cooperation of SDA libraries in Sub-Saharan Africa. / Information Science / DLITT ET PHIL (INF SCIENCE)

The study investigated the effect of accessibility and utilization of electronic resources by academic staff on productivity at the University of Calabar and the University of Ibadan, Nigeria. In order to determine the effect of accessibility and utilization of e-resources on productivity of academic staff, a lone hypothesis was formulated thus: there is no significant correlation between accessibility and utilization of e-resources and productivity of academic staff in Nigerian universities. The study adopted quantitative approach as research paradigm; with survey and bibliometrics as research methods. Questionnaire was used as the primary instrument for data collection on accessibility and utilization of e-resources and productivity of academic staff in the study. The population of 2035 academic staff and sample size of 586 academic staff were used for the study, and a response rate of 55.29% was obtained for data analysis. The data for the study were analysed with SPSS. The finding of the study revealed that there is significant correlation between accessibility and utilization of e-resources and productivity of academic staff at the surveyed universities (r=0.135; p=0.004), especially at the level of international publication (r=0.158; p=0.004). The study concluded that there is a positive effect due to accessibility and utilization of e-resources on productivity at the surveyed universities. Further findings of the study revealed a low level of electronic information environment at the surveyed universities in relation to global practices; although, the University of Ibadan was found to have a better electronic information environment than the University of Calabar. The result from questionnaire survey revealed that the University of Calabar was more productive than the University of Ibadan; the converse was obtained with bibliometric analysis as the University of Ibadan was found to be more productive than the University of Calabar. From the findings of the study the influence of demographic variables (discipline, gender, age, education and professional rank) on accessibility and utilization of e-resources was not significant at the surveyed universities. The study recommended increased investment in ICT facilities at the surveyed universities to promote increase in accessibility and utilization of e-resources by academic staff in research. / Information Science / D.Litt et. Phil. (Information Science)