Syfte – Studien syftade till att undersöka den interna interaktionen i en liten, tillverkande ETO-verksamhets kundorderprocess samt hur boundary object underlättar dess gränsöverskridande interaktion. För att uppfylla studiens syfte kommer följande frågeställningar att besvaras: Vad kännetecknar den gränsöverskridande interaktionen i en liten, tillverkande ETO-verksamhets kundorderprocess? Hur kan boundary object underlätta den gränsöverskridande interaktionen i en liten, tillverkande ETO-verksamhet? Metod – För att uppfylla studiens syfte har en fallstudie genomförts hos Premould AB. Via intervjuer och dokumentstudier har deras kundorderprocess undersökts och interaktionsobjekt i processen identifierats. Insamlad data låg sedan till grund för hur det teoretiska ramverket upprättades. Med hjälp av den empiriska insamlingen och det teoretiska ramverket har en analys genomförts som i sin tur genererat studiens resultat. Resultat – Genom att undersöka kundorderprocessen, i en ETO-verksamhet, har olika kännetecken för den gränsöverskridande interaktionen kunnat urskiljas. Interaktionsobjekt, som belyses som boundary object, har identifierats i processen. Boundary object kan underlätta den interna interaktionen om de används utefter den nivå av komplexitet av kunskapsridning som finns i gränssnitten mellan funktioner. Implikationer – Resultatet att boundary object underlättar den gränsöverskridande interaktionen ger ett praktiskt bidrag till små, tillverkande ETO-verksamheter. Genom valet av boundary object ska det gå att förenkla kunskapsspridning och genom det effektivisera arbetsprocesser. Det ges även ett teoretiskt bidrag till vidare forskning om boundary object i ETO-kontexter. Begränsningar – En av begränsningarna i studien är att det kan vara svårt att generalisera utifrån resultatet eftersom studien var av enfallsdesign. Gränsöverskridande interaktion är dessutom komplext att undersöka med strukturella metoder och det saknades därför möjlighet att djupt undersöka de identifierade interaktionsobjekten. Nyckelord – Engineer to order (ETO), gränsöverskridande interaktion, kunskapsgränser, kunskapsspridning, boundary object. / Purpose – The purpose of the study was to investigate the internal interaction of a small, manufacturing ETO-business's customer order process, as well as how boundary objects facilitate its boundary-crossing interaction. In order to fulfill the purpose of the study the following questions will be answered: What characterizes boundary-crossing interaction in a small, manufacturing ETO-business's customer ordering process? How can boundary objects facilitate boundary-crossing interaction in a small, manufacturing ETO-business? Method – To fulfil the purpose of the study, a case study has been conducted at Premould AB. Through interviews and document studies, their customer order process has been investigated and interaction objects in the process been identified. The collected data then formed a base for the establishment of the theoretical framework. With the empirical collection and the theoretical framework, an analysis has been conducted which, in turn, generated the results of the study. Findings – By examining the customer ordering process, in an ETO-business, different characteristics of boundary-crossing interaction has been identified. Interaction objects, which are used according to the principles of boundary objects, have been identified in the process. Boundary objects can facilitate internal interaction if used at the proper level of complexity of knowledge sharing found in the interfaces. Implications – The result that boundary objects facilitate boundary-crossing interaction provides a practical contribution to small, manufacturing ETO-business. Through the choice of boundary object used, it is possible to simplify knowledge sharing and make more effective work processes. There is also a theoretical contribution to further research on boundary objects in ETO-contexts. Limitations – One of the limitations of the study is that it can be difficult to generalize from the result, due to the use of a single-case design. Moreover, boundary-crossing interaction is complex to investigate with structural methods, and it was therefore difficult to closely investigate the identified objects. Keywords – Engineer to order (ETO), boundary-crossing interaction, knowledge boundaries, boundary object.

In order to gain competitive advantages in markets, companies have provided a variety of customized products to satisfy customer-specific requirements, leading to not only a large amount of product data but also high cost, long lead-time and complexity of quality control. Efficient product data management throughout the product lifecycle has become increasingly crucial, of which product structure management is regarded as the most important constituent.  The study took ABB Mine Hoist system as a case to investigate how to construct a generic product structure model fit for engineer-to-order system offerings with the consideration of their sales-delivery product lifecycle. The aim of the model is to facilitate the product-related information sharing and reuse across a company, and the integration of different business operations throughout the entire product lifecycle as well. Based on the current situation analysis of product data management on ABB Mine Hoist, three major issues were identified which need to be addressed in the formulation of a generic structure model: namely the integration of requirements of multiple disciplines; the consistency of product information throughout the product lifecycle; and the constant update of product repository. Through illustrating the formulation of ABB Mine Hoist generic structure model, the method of how to construct a generic product structure model for engineer-to-order system product was presented. The model was achieved by applying the framework of the step-based product model and was regarded as a result of integrating domain-specific requirements. The adaptive generic product structure model was then employed to display the role of this generic model in the different phases of a sales-delivery lifecycle. The model could serve as a “master concept” to transfer common product information in the product lifecycle. It’s expected to benefit the business of engineer-to-order system product through improving the integration of different disciplines, enhancing information exchange and reuse. It could also provide an abstract and conceptual basis for potential product repository to reinforce data consistency and completeness.