Business in the twenty-first century has become global and being able to deal effectively with others who are culturally different has become a business necessity (Thomas & Inkson, 2004). Understanding and working with and across cultures is nowhere as prominent and as important as it is South Africa. This is particularly so because of the various cultures within South Africa combined with the challenges introduced by the ending of apartheid in 1994. To be successful, organisations have started realising that people’s differences can be their strength, if only leaders could perfect the skill of combining their qualities and ideas, whilst still valuing them and each other as very different and unique individuals. For centuries now the concept of the “melting pot” in which everyone embraced the same culture and values (DuPont, 1997) has worked well. However, the boundaries to trade and business within the twenty-first century have undergone vast adaptations with these boundaries to business being lifted and individuals across and within nations being given equal opportunities, no matter what nationality, race and / or gender group one represents. Arguing that organisations merely comprise bricks and mortar and that it is about the individuals within an organisation and their behaviours, one would then suggest that, to mobilise and equip an organisation in the twenty-first century, leaders would have to change the behaviours and thought processes of those individuals within and representing the organisation. As an opening statement the challenge to business in the twenty-first century, becomes apparent when one start to delve into the arsenal of skills required to - 4 - meet this challenge. For centuries leaders have been following the same recipe and consistently added the same ingredients as described in the metaphor of the “melting pot” without any real consideration for difference. Leaders have long known that interacting effectively with others is probably one of the most important skills a leader needs to have. Thomas and Inkson (2004) argue that for the foreseeable future, cultural differences will remain a key factor in these interpersonal interactions. Thomas and Inkson (2004) add two very distinct points. • Leaders who do not keep their skills up-to-date run the risk of losing out. • The key leadership competency for the twenty-first century is cultural intelligence.

published_or_final_version / Public Administration / Master / Master of Public Administration

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Our understanding of enterprise restructuring in a transition context is predominantly drawn from the ex-communist countries of Europe. Those countries have their own cultural values, social structures, were subject to the Soviet political and economic managemet styles and had their own political and economic reasons to move to the free market system. Without doubt, these factors had influenced their enterprise restructuring and its determinants. Given this influence, our understanding of enterprise restructuring and its determinants can be considered limited especially when one takes into consideration the fact that mnay developing countries with centrally planned economic systems had moved to the free market system almost at the same time as the ex-communist countries. Very important, the restructuring behaviour of their state and privatised enterprises and the determinants of their behaviour have been neglected by researchers. This neglect was, indeed, a stimulus to carry out a research study on enterprise restructuring and its determinants in Algeria. The aim of this research study was to develop an understanding of the kind of restructuring taking place in the state enterprises slated for privatisation in Algeria and the factors that stimulated or hindered their restructuring from 1990 to 2005. Algeria is a country that combines a mixture of historical backgrounds. It has a history of more than one hundred years of French colonial rule and has a deep rooted link with the Arab and Islamic cultures. It is also a country which had followed, after gaining independence from the colonial rule in 1962, its own style of socialism where the private sector,in light manufacturing and some service industries, was tolerated and workers of the state-owned enterprise were given the power to share the decision makings with management. More significantly, Algerial was and still is a country where almost 90 percent of its foreign revenues come from hydrocarbons export. Its move to the free market in 1989 came as a result of the sharp drop in the price of oil and therefore a sharp decrease in its foreign revenues. It was a move imposed by the IMF in return for the extension of its debts repayment and the provision of fresh loans. With these socio-cultural, political and economic characteristics of Algeria, it was expected that the restructuring behaviour of the enterprises under investigation and the determinants of this behaviour would exhibit some differences from those experienced in the transition countries of Europe. The investigation was carried out on three enterprises operating in different industries: Saidal in pharmaceuticals, the SNVI in heavy vehicles and Eriad Alger in wheat processing and manufacturing. The data was collected and analysed using qualitative and quantitative research strategies. Semi-structured and unstructured interviews were used to collect data on the restructuring actions and their determinants. They were carried out with senior managers at the head offices, divisions and functional departments of the enterprises; managers at the trade union (UGTA); managers at one state-owned consultancy organisation called CNAT; managers at the ministry of industry; two visiting managers at the trade union (UGTA); and a small number of workers of the three enterprises under investigation. A survey using a self-completion questionnaire was also used to investigate the characteristics of the top management teams of the three enterprises. Primary documents such as state, private company and media reports and secondary document such as journal articles and books were also used. The findings drawn from the study reveal that Saidal was the only enterprise that restructured effectively despite the strong competition in its market. This was possible through the determination of Saidal's president general manager and his top management team to restructure and through the enterprise partnership with many multinational firms. The findings also indicate that controllable and uncontrollable factors had significant impact on the restructuring behaviour of the three enterprises. The controllable factors were the corporatisation of the state enterprise and the underdevelopment of the institutional environment. Corporatisation was an important incentive that encouraged effective restructuring but this was possible only when the enterprise was financially healthy, as was the case with Saidal. The financial autonomy of Saidal reduced the intervention of the government administration in its internal affairs. Government intervention was strong when the enterprise was perceived by the government as strategically important, as was the case with the SNVI, or when the government intended to totally privatise the enterprise, as was the case with Eriad Alger. The underdevelopment of the institutional environment, especially corruption, the shortage of technical skills and the lack of adequate market information hampered competition and slowed down effective restructuring. The uncontrollable factors were the trend in the market and the cultural values. The growing market for pharmaceuticals in Algeria was a stimulus for attracting foreign investment in Saidal which consequently encouraged effective restructuring. As for the cultural values, the family and friendship ties, the social responsibility stemming from religious belief, the regional belonging and the legacy of French colonial rule in Algeria played a significant role in the selection and recruitment of managers and workers, in slowing down the progress of shedding workers surplus and in slowing down foreign participation in privatisation. Future research on enterprise restructuring and its determinants in Algeria should be carried out on a larger sample of enterprises with different ownership using quantitative and qualitative research strategies. Research should also explore enterprise restructuring and its determinants in other developing countries which moved to the free market system and in countries which share similar cultural and social structures with Algeria. It is time for researchers to move away from exploring effective and ineffective enterprise restructuring and concentrate more on exploring how partnership with foreign firms, the shortage of technicla skills, the lack of market information and the cultural values, be it religious beliefs, customs of the legacy of colonialism, affect the restructuring behaviour of state, privatised and private enterprises and the determinants of this behaviour.

"Diversification ist an attractive option for many companies, and is probably one of the most influential ideas affecting American corporate strategy today". Daß diese Äußerung auch für viele bundesdeutsche Unternehmen gilt, zeigen beispielsweise die Diversifikationen der Daimler Benz aG, der VW AG, der Mannesmann AG und andere mehr. Leider sind nicht alle durchgeführten Diversifikationen mit Erfolg verbunden und es stellen sich z. B. folgende Fragen: Wie können Diversifikationsanstrengungen zum Erfolg geführt werden? Welche Faktoren müssen beachtet werden, wenn in einen neuen Markt diversifiziert werden soll? Welches sind die kritischen Erfolgsfaktoren? Mit welchen Risiken ist im schlimmsten Fall zu rechnen?

The purpose of this paper is to analyze the Minority Business Enterprises program in the City of Atlanta, and to determine the extent to which this program can be modelled to adequately address the plight of minority businesses in other cities. Attempts have been made to analyze the economic performances of minority businesses at the national level, and, also, attempts have been made to ascertain the extent to which a local Minority Business Enterprise program, such as the one in the City of Atlanta can be targeted to industries whose products and services the city requires. In addition, the techniques which the City of Atlanta utilizes to attract minority businesses in its purchasing and contracting activities show an upward trend since the inception of this program. This case study is important because it demonstrates an attempt by a municipal government, to grapple with, to utilize the techniques for, and to devise solutions to problems besieging minority businesses in the free market economy. The descriptive analysis method was used in this research effort. The researcher employed direct observation, interviews, and trend analysis techniques to gather, to evaluate, and to analyze relevant data. The data utilized in this research were obtained from secondary sources, particularly a study by James H. Lowry, on MBEP in the City of Atlanta; United States Congressional Records; the U.S. Department of Commerce; City of Atlanta; a U.S. Supreme Court Case; a State of Georgia Supreme Court case and the local mass media.

Enterprise Systems (ESs) are more than a collection of people, technology, processes, and capabilities. The responsibilities of post implementation management of ES lie in the unit called the Competency Center (CC). The CC has a bidirectional relationship with ESs wherein the CC influences the shaping of ESs, and the CC is affected by the dynamic interaction between people, technology, process, and capabilities within the ES. These dynamic interactions keep the CC, fluid and always in-process. The general-use definition of the term “process” as used in the Enterprise Systems literature treats the notion as “repeatable processes” or "replicable processes". However, arising from comparative case studies in four large organizations, I found that decision making, managing, and governing in the ES are not “replicable processes”, not reifications of structural variations over time when examined through the lens of the Assemblage Theory. Assemblage Theory incorporates the dynamic interplay of two continua: the first, territorialization, deterritorialization, and reterritorialization, and the second, material vs. expression. Although the notion of the terms formation, deformation, and reformation are suitable for understanding the processes these CCs encounter in a broad and general manner, they do not sufficiently describe the not-so-solid, never-quite-finished, always in-process or structuring referred to by Hopper (1996) as "emergent regularities". In contrast to the notion of stable structures, this dissertation research adopts the language of Deleuzian assemblage of Territorialization, deterritorialization, and Reterritorialization. Although the four study organizations planned and intended to develop clearly defined competency centers, which would create formalized processes and procedures to manage the post implementation phase, none of the study organizations ever achieved the anticipated stability. Instead, the CCs exhibited the signs of being ‘in-process’ and ‘structuring’. The contribution of this research to the IS field is an understanding of the CCs as processes as opposed to structures and how CCs structuring impact the ESs in organizations.

An investigation into whether the colour red has more impact or leads to common perceptions about the price or value of retail products in advertising. / ABSTRACT Colour is often an important non verbal cue in advertising. Much research has been dedicated to the creative aspects of advertising generally and to factors affecting consumer response in relation to marketing, advertising and pricing. This study looks at the colour red and investigates whether use predominant use of red in sale promotions print advertising is justified on the basis of its ability to impact cognitively or affectively. The study comprises of two experiments, one for awareness and one for price perception and purchase intent. In each experiment, red is compared to other colours in order to establish any significant differences. The second experiment goes further to examine whether the intensity of colour, verbal cues or demographic differences have an impact on the results. The literature review begins with an examination of price theory and the role of sales promotions in organizations. It considers advertising response models with focus on the persuasive hierarchy AIDA model. The impact of colour is then considered along with consumer psychology and behavior as well as theories relating to demographic and cultural responses to colour in advertising. Argument from the sources is then put forward to suggest that research into the effects of colour in advertising is underexplored and that the role of colour in affecting response is complex and is over oversimplifies by advertising practitioners. The research results are presented revealing few significant differences between red and alternative colours for awareness, price perception or purchase intent. The result for awareness is blurred by research limitations, but red does not emerge as a candidate for exacting higher levels of awareness than a number of other colours. In the second experiment, red is found to be inferior to blue in affecting purchase intent. Red at 50% saturation is shown to have a more positive impact on purchase intent that a red hue at full saturation. Demographic splits do not show conclusive results, but it is suggested that a larger sample size would induce a better price perception of red for the black community than for other racial groupings. Discussion and recommendations follow. In this study, red shows no qualities to justify its predominant use in price promotion advertising and more benefit might be obtained for the brand by differentiating through use of alternative colours that may stand out in a sea of red over traditional sale periods. The principle recommendations are, firstly, the need to acquire a deeper understanding of the effect of colour in advertising. In the more complex, competitive global marketplace competition for customer attention is high and the margin of error for irrelevant advertising appeals are low. Secondly, the argument is made for colour usage to be built around long term branding concerns rather than short term requirements for advertising response.