Submitted by Viviane Lima da Cunha (viviane@biblioteca.ufpb.br) on 2015-05-25T15:26:43Z No. of bitstreams: 1 arquivototal.pdf: 1840325 bytes, checksum: 130535fb05fca49f5b8d6a27e0a08d87 (MD5) / Made available in DSpace on 2015-05-25T15:26:43Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 1840325 bytes, checksum: 130535fb05fca49f5b8d6a27e0a08d87 (MD5) Previous issue date: 2013-02-28 / Within the organizational context of a university library, the reference sector has an important role in information management, by integrating all the sectors in the information flow directed to the "useful" service user, to achieve better results in their demand within the system of library information. This dissertation thus contributes to a better understanding of the features of processes and information flows and the Ortodocs, Sigaa system in order to allow managers, optimize the use of the system in one of its main functions, that is , taking strategic decisions, in order to minimize the deviations found in the procedures used by system users , that have direct bearing on the quality of the product or service offered for informational unit, which is the library . This set of actions have significant impact by maximizing the effective use of the tools provided by the information system. However, it is relevant record, the importance of effective integration of the system in any organizational environment of the institution to which the decisions implemented to achieve the desired goals. This work was performed at the Central Library of the Federal University of Paraíba - UFPB , coordinator of the Library System - SISTEMOTECA the institution where the library module of the Integrated Academic Management System - SIGAA been deployed and is in the process of technical adequacy . The research is a qualitative, descriptive and through the method of analysis of Focus Group and discourse analysis type , had as main objective to analyze and critique existing judgment on the information in the Library Sector Reference system processes , identifying their implications on the flow information within the Central Library UFPB . And as a result, obtained the building requirements and suggestions for improvement of the system in order to contribute to the management of information users (librarians) managers of the Library. / Dentro do contexto organizacional de uma Biblioteca Universitária, o setor de referência tem papel importante na gestão da informação, por que integra todos os setores no fluxo informacional direcionado ao atendimento “útil” do usuário, na obtenção de melhores resultados em sua demanda dentro do sistema de informação da biblioteca. Esta dissertação, portanto, contribui para um melhor entendimento sobre as funcionalidades dos processos e fluxos de informação do sistema Ortodocs e Sigaa, de forma a permitir que os Gestores, otimizem o uso do sistema em uma de suas principais funções, que é, a tomada de decisões estratégicas, com a finalidade de minimizar os desvios encontrados nos procedimentos utilizados pelos usuários do sistema, que tenham reflexo direto na qualidade do produto ou serviço oferecido pela unidade informacional, que é a Biblioteca. Este conjunto de ações tem impacto significativo por que maximiza o uso efetivo das ferramentas disponibilizadas pelo sistema de informação. Contudo, é relevante registrar, a importância da efetiva integração do sistema, em todo o ambiente organizacional da Instituição para que as decisões aplicadas alcancem os objetivos desejados. Este trabalho foi executado na Biblioteca Central da Universidade Federal da Paraíba – UFPB, coordenadora do Sistema de Bibliotecas – SISTEMOTECA da Instituição, onde o modulo biblioteca do Sistema Integrado de Gestão Acadêmica – SIGAA foi implantado e está em processo de adequação técnica. A pesquisa é do tipo qualitativa, descritiva e através do método de análise do Grupo Focal e análise de discurso, teve como objetivo geral, analisar crítica e avaliativamente os processos existentes no sistema de informação da Biblioteca no Setor de Referência, identificando suas implicações no fluxo de informação dentro da Biblioteca Central da UFPB. E como resultados, obteve a construção de sugestões e requisitos para melhoria do sistema, de forma a contribuir para a gestão da informação dos usuários (Bibliotecários) gestores da Biblioteca.

The objective of this research is to propose improvements in the civil construction product development process (PDP), making use of information arising from customers as way. This improvement is obtained through insertion of information about customers necessities in product development process. For this, theoretical approaches were made about civil constructionn sector characteristics and particularitities, about the importance of the captation of customer s information under marketing view and its translation in specifications to the product, and about the concept and use of product development. Initially, it was necessary to define what will be product development process in Civil Constructionl for, then, improvements can be proposed. Thus, from the study of case, carried in a builder enterprise of Fortaleza, research tools were made to be applied (on internet, builder store, by estate agents and building place) in order to catch customers necessities and desires. After the assessment about company managerial structure and interviews with managers, it was diagnosised the company s PDP. Through the tool Date flow Diagram (DFD), adapted to the survey necessities, it was possible to analyse the infomation flows from customers arising from each point of contact between they and the company. After the assessement of flows, the tools, to catch customers necessities, were made and its results were put in the company product development process. After this, new information flows were made with research tools proposed, and it was realized the creation of a direct communication channel to the company department responsible for products development. The use, formalized, of information from customers brought immediate results for the product that was being developed during the survey because allowed the precisely identification of items that add value to the undertaking. / Este trabalho tem como objetivo propor melhorias ao processo de desenvolvimento de produto (PDP) da construÃÃo civil utilizando as informaÃÃes provenientes dos clientes como meio. Esta melhoria à conseguida mediante a inserÃÃo das informaÃÃes a respeito das necessidades dos clientes no processo de desenvolvimento de produto. Para isso, foram feitas abordagens teÃricas sobre as caracterÃsticas e particularidades do setor de construÃÃo civil, acerca da importÃncia caracterÃsticas e particularidades do setor de construÃÃo civil, acerca da importÃncia da captaÃÃo das informaÃÃes dos clientes à luz do marketing e a traduÃÃo destas em especificaÃÃes para o produto, e do conceito e prÃtica do desenvolvimento de produto. Inicialmente, foi necessÃrio definir o que seria o processo de desenvolvimento de produto na construÃÃo civil para, a partir desse ponto, se poder propor melhorias. Sendo assim, atravÃs do estudo de caso realizado em uma construtora de Fortaleza, foram desenvolvidas ferramentas de pesquisa que tiveram contato deste com a empresa (loja, obra, Internet, corretor). ApÃs a anÃlise da estrutura organizacional da empresa e da realizaÃÃo de entrevistas com os intervenientes, diagnosticou-se o PDP existente. Por meio da ferramenta Diagrama de Fluxo de Dados (DFD), adaptada Ãs necessidades da pesquisa, pÃde-se analisar o fluxo de informaÃÃes provenientes dos clientes nos diversos pontos de contato deste com a empresa. ApÃs a anÃlise dos fluxos, foram criadas as ferramentas para captaÃÃo das necessidades dos clientes e os seus resultados foram inseridos no processo de desenvolvimento de produto da empresa. Em seguida, foram montados novamente os fluxos de informaÃÃes, agora coma s ferramentas propsotas, e se verificou a criaÃÃo de um canal de comunicaÃÃo direto com o setor da empresa responsÃvel pelo desenvolvimento de produtos. A formalizaÃÃo da utilizaÃÃo das informaÃÃes provenientes dos clientes trouxe resultados imediatos para o produto que estava em desenvolvimento durante a pesquisa, pois se identificou com maior precisÃo o fato de que itens agregavam valora ao empreendimento.

Dans ce mémoire, nous comparons l’expérience des Britanniques dans deux territoires qui intègrent l’empire britannique après la guerre de Sept Ans. Nous proposons une comparaison de deux régions du globe aux traits contrastés, le Canada et le Bengale, en posant la question : comment les Britanniques se renseignent-ils sur les populations de ces territoires récemment acquis? Notre étude s’inscrit dans plusieurs courants historiographiques qui proposent une relecture de l’histoire de la Grande-Bretagne et de ses colonies, ce qui est le sujet de notre premier chapitre. Dans le second, nous explorons l’après-conquête au Canada. Après avoir mené à bien leur conquête (en 1759-60), les Britanniques en viennent à vouloir administrer les populations qui y habitent. Pour cela, le gouvernement britannique implante un nouveau régime politique jugé adapté aux conditions canadiennes, sans s’encombrer d’une assemblée. Dans la vallée laurentienne, les administrateurs coloniaux doivent toutefois composer avec une population majoritairement d’origine française de confession catholique, ce qui les a menés à modifier le régime dix ans plus tard. Dans le troisième chapitre, nous nous intéressons à la présence britannique au Bengale après la bataille de Plassey de 1757. Dans cette région, c’est par l’entremise de l’East India Company (EIC) que les Britanniques acquièrent une influence sur les pouvoirs locaux, ce qui leur permet d’administrer par l’intermédiaire des gouverneurs de l’Empire moghol (les nababs). Cependant, les différences culturelles étaient bien plus importantes qu’avec la population canadienne d’origine européenne. La population de l’Inde du nord de l’époque est majoritairement de confession hindoue ou musulmane, et emploie le perse comme langue administrative. Grâce à notre lecture de la correspondance officielle, entre les administrateurs coloniaux et le gouvernement métropolitain pour le Canada, et entre les agents de la compagnie et ses directeurs pour le Bengale, nous affirmons que dans les deux situations, les Britanniques tentent de se renseigner. Cependant, d’importantes différences de nature institutionnelle et culturelle singularisent les types d’information recherchés ainsi que les démarches de collecte de l’information. Les résultats de nos recherches convergent finalement en un point : la quête d’information passe par toute une gamme d’intermédiaires locaux. Dans le dernier chapitre, après avoir exploré les « ordres informationnels » mis en œuvre ou adaptés par les Britanniques dans les deux contextes coloniaux, l’étude s’intéresse à l’information coloniale telle qu’elle est reçue et mise en forme en métropole. À cette fin, les efforts des officiels et parlementaires pour se renseigner sur les conditions coloniales lors de l’ébauche de deux lois, l’Acte de Québec (1774) et le Regulating Act (1773) sont mis en lumière grâce à une lecture des débats parlementaires. Finalement, pour s’informer sur le Canada, les membres du gouvernement britannique misent beaucoup sur l’aide des administrateurs coloniaux ayant séjourné dans la colonie, alors que sur l’Inde ils s’appuient davantage sur une source documentaire, soit les livres de l’EIC, révélant ainsi un autre contraste entre les deux situations à l’étude. / This study compares methods of information gathering in two territories that became part of the British Empire after the Seven Years’ War. We bring these two extremely different regions into the same frame by asking: how did the British gather information about the populations of Canada and Bengal? Our study is part of several historiographical currents that offer a rereading of the history of Great Britain and its colonies, which is the subject of our first chapter. In the next chapter, we explore the post-conquest era in Canada. After the conquest of this territory (1759-1760), British authorities faced the task of administering the Canadian population. At first, they tried to implement a new governmental regime deemed suitable for the Canadian context. However, since the majority of the population they governed was of different religious denomination (Catholics) and of French origin, they had to modify the regime ten years later. In the third chapter, we look at the British presence in Bengal after the battle of Plassey in 1757. The British, through the East India Company, acquired a certain influence over local authorities, which allowed them to govern indirectly via the Mogul Empire’s governors, the nabobs. Nevertheless, cultural differences were much more significant than with the Canadian population of European origin: the Mogul Empire was a Muslim polity, with a Persian administration, and much of the population was Hindu. From our reading of the official correspondence, between the colonial administrators and the metropolitan government in the first case, and between the agents of the company and its directors in the second, we affirm that in both situations the British tried to gather more information. However, important institutional and cultural differences distinguish the types of information sought as well as the approaches to collecting information. The results of our research ultimately converge on one point: the search for information passed through a whole range of local intermediaries. In the last chapter, after having explored the “information order” implemented or adapted by the British in each colonial context, the study considers how colonial information was received and shaped by the metropolitan authorities. To this end, the efforts of officials and parliamentarians to learn about colonial conditions during the drafting of two laws, the Quebec Act (1774) and the Regulating Act (1773) are highlighted through a reading of the Parliamentary debates. Here also, many differences are visible. To become informed about Canada, British authorities relied heavily on the help of the colonial administrators who stayed in Canada after the regime change. However, in the Indian case, they depended mostly on documentary sources, namely the books of the EIC.

This thesis deals with The Study of Productions Operation Management in the B:Tech company a.s., namely company’s divison Engineering production. This work analyses a contemporary flow of information and material in production and on the basis of this analysis it eliminates detected defects. The particular concept of data acquisition is involved in the thesis. The acquired contributions are illustrated in the conrete manufacturing order. In conlusion the overall contributions of suggested solutions are evaluated.

This thesis studies the operational management of production, particularly the divison of plastic mill. The study analyses current state of operational management of production and especially focus on physical and information flow. Based on the results of the analysis, study eliminates discovered defects. For that reason, design part is focused on optimization of informational flow by introduction of modular manufacturing information system. At the end of the thesis are presented benefits of mentioned solution and economic evaluation for the proposed options.

The Study aims to evaluate what kind of systems buyers of raw materials use for handling the flow of information in their supply chain of raw materials. Due to the complexity of the topic, the Study is only examining the continuous exchange of information between suppliers and buyers of raw materials. The purpose of the Study is to provide recommendations to Boliden on which system is suitable for implementation at the company. The Study’s results were achieved by collecting both primary and secondary data. The primary data was collected through interviews with raw materials buyers and trade organisations. A total of fifteen interviews were conducted in the Study. The secondary data was collected through a literature study. The results of the Study indicate that there exists four different solutions for managing the flow of information in a supply chain of raw materials. The most common solution among buyers of raw materials is to use the so-called “traditional” systems, i.e. e-mail, telephone and physical meetings. The second most common solution is to use an external information handling system provided by a trade organisation. The third most common solution is to use a commercial information handling system, i.e. a system provided by a commercial provider. Lastly, the least common solution is to develop an information handling system on its own, i.e. a proprietary information handling system. The conclusion of the Study is that Boliden should use two information handling system simultaneously, i.e. an external information handling system and the traditional information handling systems. However, Boliden should also look into the option of developing a proprietary information handling system.

The main research of the study was: How is integrated communication applied in the UKZN AIDS Programme at Westville Campus? The following six subsidiary research questions were formulated to address this topic:  How is communication aligned with the strategic focus in the UKZN AIDS Programme?  How consistent are messages and media used in and outside the UKZN AIDS Programme?  What is the status of infrastructure for integration within the UKZN AIDS Programme?  What is the status of internal stakeholder orientation and differentiation in the UKZN AIDS Programme?  What are the mechanisms put in place to coordinate communication efforts and action within the UKZN AIDS Programme?  What is the status of free flow of information within the UKZN AIDS Programme? A qualitative research design was conducted using field and survey research. These two research methods may be used for descriptive, exploratory, and explanatory research (Mouton 1996:232). Descriptive and exploratory field and survey research were used to ascertain the integrated communication applied in the UKZN AIDS Programme. Data was collected from sixteen UKZN AIDS Programme employees and eight students using semi-structured focus group and in-depth interviews respectively. Data collected was analysed using thematic analysis a technique that involves identifying, analysing and reporting in detail patterns or themes within data.The study found that the UKZN AIDS Programme focuses mostly on the University as its main stakeholder. Therefore, there is little emphasis on employees and students. Besides, the study revealed that there is poor alignment of the programme’s communication strategy with the programme’s strategy. To achieve the UKZN AIDS Programmes’ strategic objectives and mission, there is need to reassess the efforts of the programme and re-strategise. Findings on the consistency of messages and media in the UKZN AIDS Programme reveal that all communications are managed by senior employees and consistent in terms of programme identity by using the university identity, and website messages. The status of the consistency of messages and media in the programme can be improved if a comprehensive approach can be used in communicating internal messages. Findings on the consistency of messages and media in external communication show that the programme tries to communicate different prevention messages using channels favoured by students. However, channels such as drama and peer educators have weaknesses that need to be addressed in addition to employing diverse communication channels. Findings show that some of the messages communicated are relevant in the sense that they address students’ sexual risk behaviour while others are not as they are off tangent such that they address issues students are not concerned about. In addition, findings show that peer educators were not exemplary in their work while drama programmes did not allow students to actively participate in the prevention activities. On infrastructure for integration, the study found that there is infrastructure and several prospects for information sharing in the programme created by information technology though not fully explored. With regards the free flow and sharing of information, the study established that the required systems for communication exist but not adequately utilised. Findings on the co-ordination of communication efforts and actions to promote integrated communication show flaws. Departments in the programme function in silos due to lack of cross-functional planning. The integrated communication conceptual framework used in the study was useful in making the study successfully ascertain integrated communication applied by the UKZN AIDS Programme. The conceptual framework can therefore be used to underpin any research topic on health integrated communication. / Communication Science / MA (Communication) / 1 online resource (v, 222 leaves)

The main research of the study was: How is integrated communication applied in the UKZN AIDS Programme at Westville Campus? The following six subsidiary research questions were formulated to address this topic:  How is communication aligned with the strategic focus in the UKZN AIDS Programme?  How consistent are messages and media used in and outside the UKZN AIDS Programme?  What is the status of infrastructure for integration within the UKZN AIDS Programme?  What is the status of internal stakeholder orientation and differentiation in the UKZN AIDS Programme?  What are the mechanisms put in place to coordinate communication efforts and action within the UKZN AIDS Programme?  What is the status of free flow of information within the UKZN AIDS Programme? A qualitative research design was conducted using field and survey research. These two research methods may be used for descriptive, exploratory, and explanatory research (Mouton 1996:232). Descriptive and exploratory field and survey research were used to ascertain the integrated communication applied in the UKZN AIDS Programme. Data was collected from sixteen UKZN AIDS Programme employees and eight students using semi-structured focus group and in-depth interviews respectively. Data collected was analysed using thematic analysis a technique that involves identifying, analysing and reporting in detail patterns or themes within data.The study found that the UKZN AIDS Programme focuses mostly on the University as its main stakeholder. Therefore, there is little emphasis on employees and students. Besides, the study revealed that there is poor alignment of the programme’s communication strategy with the programme’s strategy. To achieve the UKZN AIDS Programmes’ strategic objectives and mission, there is need to reassess the efforts of the programme and re-strategise. Findings on the consistency of messages and media in the UKZN AIDS Programme reveal that all communications are managed by senior employees and consistent in terms of programme identity by using the university identity, and website messages. The status of the consistency of messages and media in the programme can be improved if a comprehensive approach can be used in communicating internal messages. Findings on the consistency of messages and media in external communication show that the programme tries to communicate different prevention messages using channels favoured by students. However, channels such as drama and peer educators have weaknesses that need to be addressed in addition to employing diverse communication channels. Findings show that some of the messages communicated are relevant in the sense that they address students’ sexual risk behaviour while others are not as they are off tangent such that they address issues students are not concerned about. In addition, findings show that peer educators were not exemplary in their work while drama programmes did not allow students to actively participate in the prevention activities. On infrastructure for integration, the study found that there is infrastructure and several prospects for information sharing in the programme created by information technology though not fully explored. With regards the free flow and sharing of information, the study established that the required systems for communication exist but not adequately utilised. Findings on the co-ordination of communication efforts and actions to promote integrated communication show flaws. Departments in the programme function in silos due to lack of cross-functional planning. The integrated communication conceptual framework used in the study was useful in making the study successfully ascertain integrated communication applied by the UKZN AIDS Programme. The conceptual framework can therefore be used to underpin any research topic on health integrated communication. / Communication Science / MA (Communication) / 1 online resource (v, 222 leaves)

The study was an evaluation of organisational communication and its integration within the Msunduzi Local Authority. The purpose was firstly to explore and describe the state of communication in the organisation, and secondly to measure the level of communication integration within the organisation. The qualitative content analysis and individual semi-structured interviews were the suitable data collection techniques for the study. The data was analysed through a thematic analysis, a technique that involves identifying, analysing and reporting in detail patterns or themes within data. The study found that organisational communication at Msunduzi Local Authority was one sided and top down; which indicated that there was little emphasis on feedback from employees. The study revealed that there were more external communication messages than internal, to an extent that the internal stakeholders depended on external media to learn about their organisation. Findings on the consistency of messages revealed that all communications are managed by senior employees within their respective departments and sections; the status of the consistency of messages can be improved if a comprehensive approach can be adopted in communicating internal messages in addition to employing diverse communication channels. On infrastructure for integration, the study found that there is infrastructure and several prospects for information sharing in the organisation created by information communication and technology though not fully explored. With regards to the free flow and sharing of information, the study established that the required systems for communication exist but not adequately utilised. Findings on the co-ordination of communication efforts and actions to promote integrated communication showed flaws. It also appeared that the departments in the organisation function in silos due to lack of cross-functional planning. / Communication Science / M.A. (Communication)

In my diploma thesis I have focused on the optimization of ‘Production Operational Management’ in terms of change management and work organization in the department of thermo case and pre-production within the company Automotive Lighting, s.r.o. which is a producer of automobile light technique. The intention of the first part is to produce general characteristics of the company. The analysis of the current stage results from the production system and the organizational structure particularly in the pre-production department of thermo cases. Based on this analysis I have designed the proposal so that it consists of a new organizational structure and a new work organization with a view to customer satisfaction within a demanding product while taking into consideration quality and time. In the final part of this thesis I have looked at the contribution and feasibility conditions of the output proposal.