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Contemporary supply chain management (SCM) issues are multiplex and continually evolving catalysed by complexities and dynamism. The perishable food industry exemplifies this phenomenon, driven by globalisation, technological advancements and a highly competitive business environment. Inescapably, food supply chains are increasingly operating as supply chain networks (SCN). SCNs are typified by a higher level of interdependence and connectivity amongst firms, consequently evolving from dyad and triad relationships, which have dominated SCM research. These changes generate divergent risks and vulnerabilities that perturb perishable food supply chains in unconventional ways. Thus, the purpose of this empirical study is to investigate how firms within a perishable food supply chain network can build resilience and sustainability. The research focuses on advancing the management of fast-moving consumer goods (FMCG). Methodologically, an empirical qualitative study is undertaken within a food manufacturer (focal firm) and 18 independent firms operating across all tiers of its SCN. Applying a pragmatic philosophical positioning, the study draws concepts from key supply chain theories to investigate the phenomena. The investigation uses Nicolini’s Zooming in and Zooming out as an analytical lens. The zooming in and out is established by shifting analytical lenses and re-positioning actors’ praxis, to ensure certain facets of their actions are fore-grounded while others are put in a background position and contrariwise moving the background to the foreground. The purpose of this technique is to draw meaning from everyday practices and trace the actions of actors across the entire SCN. The results uncover four distinct but intertwined main categories; whose subtle and often ignored interplay is crucial in attaining SCN resilience and sustainability. These main categories are Collaboration, Power Dynamics, SCN Culture and Information Systems. Current supply chain literature argues that collaboration is an essential enabler of resilience and sustainability. Building on this, the findings make a significant contribution by teasing out the intangible and predominately unacknowledged antecedents and salient sustaining factors of effective SCN collaboration. Furthermore, the study develops a resilience and sustainability (RS) matrix, which renders different impacts and outcomes of varying levels of SCN collaboration between firms operating in a perishable food SCN. Therefore, this thesis contributes knowledge towards constructing resilient and sustainable perishable food SCNs by proffering pragmatic propositions. These aim to address challenges facing industry stakeholders and ignite pertinent future research avenues for scholars.

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Globalization, geopolitics, and socio-economic uncertainties increase supply chain vulnerabilities. Climate changes, natural disasters, and man-made accidents have increased the tension of disturbances. The COVID-19 pandemic has disrupted many supply chains worldwide, putting the agri-food supply chain at a higher risk than ever. Agri-food supply chains face severe and complex challenges due to industry-specific characteristics, such as perishability, short shelf life, long lead time production, and weather dependence. Consumer awareness of having healthy, traceable, and environmentally friendly food products has become an increasing concern, making sustainable development also a vital factor in the agri-food industry. To ensure sustainable development, firms must improve supply chain resilience by discovering, nurturing, and developing resilience capability and competitive advantage. Resilience describes the ability to respond quickly to disruptions and help the supply chain recover. Recently, digital technologies have developed rapidly, supported by the Industrial Revolution 4.0, which plays a crucial role in a company's operations. Digital technologies help promote core resilience competencies such as visibility, collaboration, and agility through typical technologies such as blockchain, artificial intelligence, fifth-generation technology, big data analytics, additive manufacturing, tracking, tracing technologies, etc. This study uses a theoretical framework from dynamic capabilities and extant literature reviews to determine the research gap in the agri-food industry. The study uses mixed methods: a qualitative research method to examine and uncover the role of supply chain resilience in responding to disruptions in the agri-food industry, and a second study used a quantitative method to examine the influence of digital technologies on resilience in the agri-food supply chain. This study confirms the critical role of resilience in the agri-food supply chain and the significance of digital technologies in improving supply chain resilience and firm performance. The study also suggests that a firm should proactively build its resilience capability rather than learn from past disruptions. The findings are useful for academics and practitioners alike, in the acknowledgment of the significant effects of digital technologies on supply chain resilience in the agri-food industry. Some technologies are not agri-food specific but have a place in the industry, while others are tailor made for farming applications. Parties in the agri-food industry must take advantage of Industrial Revolution 4.0 and digital technologies to flourish in the agri-food industry. / Business Administration/Interdisciplinary

This study addresses the lag in effective usage of scanner-derived information in managerial decision-making. The purpose of this research is to clarify the informational needs of the various levels of management in a retail grocery firm and to develop an informational management system to deliver such information. The four specific objectives of this project are: (1) to identify the decision-making roles of the various levels of management in a firm, (2) to identify the present usage of scanner-derived information in decision-making, (3) to identify specific scanner-derived information which could facilitate the decision-making process, and (4) to develop a firm-wide information management system which would provide each management level with the information it needs and would coordinate total firm operations, but would not burden a particular level with large volumes of unnecessary data. The information used for meeting the objectives of this research was largely collected through open-ended discussions with various levels of management within seventeen cooperating retail grocery firms. The discussions placed emphasis on the current usages of scanner-derived data and on how to facilitate the use of scanner-derived data in managerial decision-making. This research substantiated the hypothesis that little use had been made of scanner-derived data for managerial decision-making in retail grocery firms. Also, barriers to the effective use of scanner-derived data were documented. The specific informational needs of the various levels of management, as discovered through the discussions with managers of the cooperating firms, were used as the basis for the information management system. / M.S.

No / This article examines the employment practices of McDonald's and other US-owned multinational corporations (MNCs) in the global fast-food industry from the 1970s to date. It focuses on the impact that different host institutions have had on pay and working conditions in different countries in the industry. The author argues that US fast-food MNCs still adopt the underlying principles of their US practices, even if the practices themselves could not be imposed in their entirety, often keeping unions out of workplaces and preserving their management prerogative, even when sector-level collective agreements have been imposed, and often limiting the impact of such agreements. Whilst some improvements have been achieved in some countries, adequate representation remains a serious problem, with many employees experiencing low pay, inadequate hours, insecure work, unpaid hours and sometimes hazardous and intimidating working conditions. The theoretical effect of host-country influences cannot therefore be automatically assumed; rather, the variations that arise across countries, while indicating national diversity, also emphasize variation within national systems and a limited form of convergence or ‘low-road Americanization’ in this sector.

No / The fast-food industry is one of the few industries that can be described as truly global, not least in terms of employment, which is estimated at around ten million people worldwide. This edited volume is the first of its kind, providing an analysis of labour relations in this significant industry focusing on multinational corporations and large national companies in ten countries: the USA, Canada, the UK, the Netherlands, Germany, Australia, New Zealand, Singapore, and Russia. The extent to which multinational enterprises impose or adapt their employment practices in differing national industrial relations systems is analysed, Results reveal that the global fast-food industry is typified by trade union exclusion, high labour turnover, unskilled work, paternalistic management regimes and work organization that allows little scope for developing workers' participation in decision-making, let alone advocating widely accepted concepts of social justice and workers' rights.

No / This paper is based on a study of the employment practices of one Italian-owned multinational corporation (MNC) and one US-owned MNC in the Italian quick-food service sector and examines such issues as work organization, unionization, employee representation and pay and conditions. The paper focuses on the concept of ‘dominance’ and the related convergence and divergence theses. The findings suggest that dominance can not only be interpreted as a mode of employment or production emanating from one country, but could also be associated with one dominant MNC in one sector. Consequently, it is argued that while the effect of host and home country influences may be significant factors in cross-border employment relations practices, more attention needs to be paid to organizational contingencies and the sectoral characteristics within which firms operate.

No / This article reports on the union recognition dispute that took place at the MacDonald's food-processing plant in Moscow. It examines this dispute in the context of McDonald's employment practices worldwide, the interventions made by international and local unions, and Russian government bodies. Despite these interventions it became impossible to either organise the workforce or establish a collective agreement. The case illustrates the difficulties facing both local unions and global union federations when confronted by intransigent multinational companies, especially in low-skilled sectors in transitional economies.

No / This article examines the labour relations practices of multinational corporations (MNCs) in the German and Spanish quick-food service sectors. The demand for greater profitability and lower costs is leading to a greater standardization of work methods across a widening range of food service operators, resulting in the gradual elimination of more expensive, skilled and experienced workers, and an increasingly non-union approach in employee relations practices. The outcome involves increasing standardization, union exclusion, low trust, low skills, and low pay. These sectoral characteristics appear to outweigh both country-of-origin and host-country effects. The findings therefore confirm continuing variation within national industrial relations systems and the importance of sectoral characteristics and organizational contingencies in understanding MNC cross-border behaviour.