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Currently, there are environmental issues the world is facing which include global climate change, ozone depletion, pollution, high consumption of resources and increasing amounts of solid waste. Tourism is one of the largest industries and it is an important economic tool. However, it also has many negative effects on the environment. Hotels as one of the tourism industry’s component parts have a significant impact on the environment. From an environmental perspective, hotels consume a large amount of resources such as water and electricity as they make efforts to provide physical comfort to guests. In addition, hotels generate large quantities of waste, which is one of their most visible effects on the environment. Hotels also make a significant contribution to greenhouse gases which are a cause of concern due to the ozone layer depletion. Many hotel customers have become aware of the environmental damages and wasting of environmental resources caused by hotels and they now look for hotels that follow eco-friendly practices. This has brought increasing pressure on hotels to implement more green initiatives. There is limited documented information on green management among hotels in South Africa and in Zimbabwe. While the number and range of impacts hotels have on the environment suggests an urgent need to address them, the environmental management initiatives in these hotels are scantly addressing these green issues and this study is the first to address these issues. The goal of the study was therefore to develop a green management framework for hotels in South Africa and Zimbabwe so that these developing countries may contribute significantly in mitigation of the negative environmental effects. To achieve this goal, two literature chapters addressed the issue of green management and how it can be implemented by hotels. A qualitative research was then carried out employing the case study strategy to collect data from hotel managers in South Africa and Zimbabwe (four in Zimbabwe and four in South Africa). Data was collected using personal interviews involving a direct meeting of the interviewer and the interviewee. Personal interviews were carried out in Zimbabwe. In South Africa, data was collected using telephone interviews. In both Zimbabwe and South Africa, data was recorded on a digital voice recorder. Data was later transcribed and then analysed using the content analysis method. Some of the main findings of the study are that, while some perceptions of managers about the green management concept are consistent with a number of aspects emphasised in literature, some hotel managers do not fully understand or grasp what the concept of green management entails. This indicates that a gap exists between managers’ knowledge and what green management really means, at least according to literature. The study has also established that in most hotels, there is unavailability of green management policies, suggesting that there is a lack of knowledge about the importance of a green management policy amongst hotel managers in these two developing countries. The key contributions of this study are that, it provides insights on the current debate on green management in hotels as revealed through green management initiatives implemented in hotels in South Africa and Zimbabwe. Secondly, the study makes a contribution by doing a supply side analysis and identifying the views of hotel managers with regard to green management. This study also contributed by proposing a green management framework for hotels – an aspect that is currently lacking in the existing literature especially from a developing country point of view. The green management framework proposed has guidelines for implementation. The hoteliers in the two countries will thus benefit from the framework and will be in a position to implement green initiatives to mitigate the negative impacts hotels have on the environment. / PhD (Tourism Management), North-West University, Potchefstroom Campus, 2015

Currently, there are environmental issues the world is facing which include global climate change, ozone depletion, pollution, high consumption of resources and increasing amounts of solid waste. Tourism is one of the largest industries and it is an important economic tool. However, it also has many negative effects on the environment. Hotels as one of the tourism industry’s component parts have a significant impact on the environment. From an environmental perspective, hotels consume a large amount of resources such as water and electricity as they make efforts to provide physical comfort to guests. In addition, hotels generate large quantities of waste, which is one of their most visible effects on the environment. Hotels also make a significant contribution to greenhouse gases which are a cause of concern due to the ozone layer depletion. Many hotel customers have become aware of the environmental damages and wasting of environmental resources caused by hotels and they now look for hotels that follow eco-friendly practices. This has brought increasing pressure on hotels to implement more green initiatives. There is limited documented information on green management among hotels in South Africa and in Zimbabwe. While the number and range of impacts hotels have on the environment suggests an urgent need to address them, the environmental management initiatives in these hotels are scantly addressing these green issues and this study is the first to address these issues. The goal of the study was therefore to develop a green management framework for hotels in South Africa and Zimbabwe so that these developing countries may contribute significantly in mitigation of the negative environmental effects. To achieve this goal, two literature chapters addressed the issue of green management and how it can be implemented by hotels. A qualitative research was then carried out employing the case study strategy to collect data from hotel managers in South Africa and Zimbabwe (four in Zimbabwe and four in South Africa). Data was collected using personal interviews involving a direct meeting of the interviewer and the interviewee. Personal interviews were carried out in Zimbabwe. In South Africa, data was collected using telephone interviews. In both Zimbabwe and South Africa, data was recorded on a digital voice recorder. Data was later transcribed and then analysed using the content analysis method. Some of the main findings of the study are that, while some perceptions of managers about the green management concept are consistent with a number of aspects emphasised in literature, some hotel managers do not fully understand or grasp what the concept of green management entails. This indicates that a gap exists between managers’ knowledge and what green management really means, at least according to literature. The study has also established that in most hotels, there is unavailability of green management policies, suggesting that there is a lack of knowledge about the importance of a green management policy amongst hotel managers in these two developing countries. The key contributions of this study are that, it provides insights on the current debate on green management in hotels as revealed through green management initiatives implemented in hotels in South Africa and Zimbabwe. Secondly, the study makes a contribution by doing a supply side analysis and identifying the views of hotel managers with regard to green management. This study also contributed by proposing a green management framework for hotels – an aspect that is currently lacking in the existing literature especially from a developing country point of view. The green management framework proposed has guidelines for implementation. The hoteliers in the two countries will thus benefit from the framework and will be in a position to implement green initiatives to mitigate the negative impacts hotels have on the environment. / PhD (Tourism Management), North-West University, Potchefstroom Campus, 2015

Despite the recent recession, the economic growth of recent decades has created a group of so-called ‘Global-Elites’ (CeMoRe, 2010). Small in number, but high in net worth and influence they are influential in the creation of, and desire for consumption, often portrayed as luxury, privilege, prestige, and 'class'. The tourism industry has also benefited from growth, with demand predicted to double by the year 2020, reaching an estimated $14.95 billion (World Tourism & Travel Council, 2010). Much of this growth has been at the top end, as Keissling et. al. (2009) note an unprecedented rise in demand for the luxury hotel sector over the past decade. The global elite’s leisure consumption practices require considerable research attention, and yet research into luxury services, such as hotels and associated hospitality services, is greatly undeveloped. Atwal and Williams (2008) note the ability of consumption as a means for consumers to make statements about themselves, and nowhere is this more true than in the world of the Global-Elite, who seemingly having no desire to curb current travel activities (Elliott & Urry, 2009). This may be due to the uncertainty that is felt about future travel opportunities, with environmental decline of natural and heritage attractions paralleled by numerous threats to travel such as peak oil and political instability. However, in recent years, there has been increased interest in the study of ethical consumption in the tourism arena (e.g. Novelli, 2005; Sharpley, 2006; Lansing & Vries, 2006; Yeoman et. al., 2006). Although there appears to be incompatibility between the concepts of luxury and concerns around ethical consumption and sustainability, this research posits that while current transitions (around travel and tourism) continue towards further unsustainability (Cohen, 2010), ethical consumption may provide an avenue for social distinction and status differentiation in the world of the Global-Elites. In order to adequately understand the behavioural intentions of the Global-Elites, the synergy between consumer values, luxury dimensions and ethical consumption needs to be explored. This research examines the influence of consumer values, as a more universal measure of intent, in relation to ethical consumption in luxury hotels. This research argues that by reducing the uncertainty related to the degree to which consumers (Global-Elites) value ethical consumption, deeper insights into these apparently incompatible spaces and places for ethical consumption will be obtained. Furthermore, luxury hotels will be able to assess the suitability of marketing and communicating such strategies to their customers.

In the past the mature market was often misunderstood and not considered to be a profitable market segment for hotel operators to pursue. Growing demographic numbers and increased affluence within the mature market are reasons for reconsideration. This study examined the business value of the mature traveler and the provision of services and attributes desired by mature travelers, as perceived by managers.

The history of California's Basque boardinghouses, or ostatuak, is the subject of this dissertation. To date, scholarly literature on ethnic boardinghouses is minimal and even less has been written on the Basque "hotels" of the American West. As a result, conclusions in this study rely upon interviews, census records, local directories, early maps, and newspapers. The first Basque boardinghouses in the United States appeared in California in the decade following the gold rush and tended to be outposts along travel routes used by Basque miners and sheepmen. As more Basques migrated to the United States, clusters of ostatuak sprang up in communities where Basque colonies had formed, particularly in Los Angeles and San Francisco during the late nineteenth century. In the years between 1890 and 1940, the ostatuak reached their zenith as Basques spread throughout the state and took their boardinghouses with them. This study outlines the earliest appearances of the Basque ostatuak, charts their expansion, and describes their present state of demise. The role of the ostatuak within Basque-American culture and a description of how they operated is another important aspect of this dissertation. Information from interviews supports the claim that the ostatua was the most important social institution among Americanuak during peak years of Basque immigration. Since a majority of the Basque sojourners who arrived before 1930 were unmarried, unable to speak English, and intended to return to the Old World within a decade of their arrival, the Basque-American often substituted his "hotel" contacts for his Old World family. At the ostatuak, he found a familiar language and cuisine, as well as an employment agency, a place to vacation, translating services, an occasional loan, explanations of his host culture, and new friends from old villages. This history of California's ostatuak is the first of its kind and encourages future research on Basque boardinghouses throughout the American West.

The study was designed to identify the public relations structures at eight Dallas hotels, their functions and activities, and if public relations effectiveness is evaluated. Findings were based on sixteen interviews with senior management and public relations coordinators. The study concluded that public relations programs are structured by either separate public relations department, public relations activities combined with other department, or an external agency. The public relations functions range from image-building to participation in sales and marketing with primary responsibility of promotion and publicity dominated by economic considerations. One weakness is the lack of formal research methods to discern public opinion. There is a lack of understanding by hotel management of the potential and scope of public relations programs.

by Leung Tak-tong, Eric. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1988. / Bibliography: leaf 108.

Thesis. 1978. M.Arch--Massachusetts Institute of Technology. Dept. of Architecture. / MICROFICHE COPY AVAILABLE IN ARCHIVES AND ROTCH. / Bibliography: leaves 110-111. / M.Arch