Work-related stress is a hindrance to the quality of working life. Stressful circumstances occur when individuals are no more able to handle, manage and cope with difficult situations. Events and situations are themselves not inherently stressful; it is the capability of people to face these situations and handle these effectively which will cause less or more stress. Hotel operations have to compete by constantly offering an increasingly better comparative product and service. Being at the centre stage, hotel managers, therefore, have to respond to this challenge. The exigencies of the tourists and of the industry are exerting additional pressures on hotel managers. The main findings of this study carried out from the human resource management perspective indicate the following: pressure from work and from both occupation-home and home-occupation interfaces do not have a positive influence on hotel managers’ psychological health. However, there is a positive effect of work on both the occupation-home and home-occupation interfaces and of manager interests and hobbies on the health and home-occupation interface. Potential areas of future research are identified and new research directions are proposed.

Rsearch findings show that tourist industries have turned into one of the most profitable sources of income throughout the world especially in the last decade of the seconde millennium. Interestingly, this phenomenon holds clear promises for many countries which have suffered from the dwindling and erratic functioning of the oil market. As such, hotel industry-as one of the vital infrastructures of tourism is playing a very significant role in the economy of countries in the modern era. Consequently, the present research aims to investigate the customer satisfaction, in application of SERVQUAL model among the two, four star hotels in Isfahan, (Aseman as type A and Aliqapoo as type B) which were chosen as the two sample hotels, among all the four star hotels. To achieve this end, this study has enlisted a field-descriptive survey design. The instrument for collecting the data was a resercher-developed questionnaire containing fifty questions. Form 195 questionnaires distributed among the guests in different hotels of Isfahan, a sample of 170 was returened. SPSS software was utilized for analyzing the obtained data at both descrivptive and inferential statistical levels. The findings revealed that hotel guests' perceptions of the offered services was below the expected average level-an index indicating that none of these hotels in Isfahan has an optimal service quality. The results differentiated between hotel A and B. In fact, the quality of services at Aseman hotel (A) was to some extent slightly better than that of the Aliqapoo hotel (B). Unfortunately, the overall quality of these hotels did not match the optimal standards expectd by the guests at all. / <p>Validerat; 20101217 (root)</p>

This thesis focuse on tourism, part of it focuse on characteristic of tourism services and hotel industry too. Substance of this work is marketing in tourism and tourism services, specifically in hotel industry, where the goal is evaluate every simple part of marketing mix by chosen three-stars hotel and propose possible changes which could increase demand or attract new clients.

Employee turnover affects the profitability, performance, and customer service of an organization. The purpose of this multiple case study was to explore strategies that leaders in the hotel industry used to maintain a low rate of employee turnover. Motivation-hygiene theory was the conceptual framework for the study. The study population included 9 hotel leaders from 2 international hotels operating in Jamaica. Methodological triangulation involved the comparison of data from observation of hotel facilities and leaders' interactions with employees, review of company documents, and semistructured interviews. Data were analyzed into emerging themes using a Gadamerian hermeneutics framework of interpretation. Four major themes emerged from the data analysis: effective leadership strategies, favorable human resource management practices, good working conditions, and a family-oriented organizational culture. Analysis of the data showed that hotel industry leaders used a combination of these strategies to maintain low rates of employee turnover. The findings and recommendations may contribute to positive social change by providing hotel leaders with effective retention strategies, resulting in increased profitability and potential income continuity, thereby decreasing unemployment and moderating poverty.

The evolution of big business in manufacturing and some service industries, together with the role played in this by merger and acquisition (M&A) activity has been thoroughly researched and is well documented. However, despite' the increasing economic and social importance of the UK hotel industry, its development has been largely neglected. Therefore, this thesis set out to explore the development of big business in the hotel industry through the study of M&A activities. This study employs the multiple case study approach (four UK hotel companies), using M&A theory as the theoretical framework; extensive historical secondary data and semi-structured interviews were carried out for the study, covering a period of 26 years. The analysis was conducted by synthesising data with the M&A theory, in terms of two levels, organisational motives and macro environmental factors. The findings confirm those in the existing literature on what is encompassed by the term big business and the part played by M&A activity in the creation of big business. They also suggest that in the hotel industry the acquisition of brand name and brand rights is an important motive, one which has been neglected in the general M&A literature discussion. These findings added several new dimensions to big business concepts, through illuminating the role of brand and brand right acquisition in the context of the UK hotel industry. This thesis confirms the utility of deploying the wide range and large quantity of publicly available historical secondary information, which is rarely used. In addition, the application of a qualitative and longitudinal approach, applied to management theory, has broadened the research agenda in the study of hotel business, business history and business management theory.

The main objective of this thesis is to describe the basic elements of corporate identities of selected hotels in Prague and then to find out (by the marketing research) whether the hotel customers (their clients) even notice their corporate identities (their elements) and whether their purchasing decision makings can be influenced by them.

Aim: The aim of this study is to explore small enterprises’ marketing strategy and the digital tools that can improve their odds in the market against competitors and gain competitive advantage. Method: Qualitative study was conducted using primary and secondary data for this study, where primary data was collected through ten semi-structured interviews. An inductive approach was used to complete this study. The sample taken was seven small hotels and ten respondents who own and manage the hotels. Result &amp; Conclusion: Findings of this study show that digital marketing tools demand fewer resources such as marketing expenses, number of employees, and make marketing activities simpler for the managers of small enterprises. As a result of digitalization, small enterprises are able to implement the marketing mix (4Ps), although their primary focus is price followed by providing customized product/service that fits the customers’ needs to gain competitive advantage. Suggestion for future studies: We found in our study that one hotel did not use social media at all, and it would be interesting to know if there are more enterprises that do not use it as well. Therefore, in future studies, a larger sample would produce more data about the use of social media by small enterprises. Additionally, this study was conducted in a developed country context and further research would be beneficial to emerging-market countries if it is conducted in their context. Finally, a deeper investigation of marketing strategy between different sizes of micro and small enterprises can provide greater knowledge about how they operate. Contribution of the thesis: This study has contributed to small enterprises’ marketing strategy, which shows that they focus on customer preferences rather than what their competitors offer. It also contributes to SMEs’ digital marketing where digitalizing an enterprise’s marketing activities decreases costs and increases dynamic capabilities to gain and maintain a competitive advantage. Moreover, this study provides new thoughts about the marketing mix for SMEs, which includes that cost leadership strategy is mostly used, hence, making them the price followers. In other words, they set their prices based on their competitors.

A indústria hoteleira paulistana experimentou, no período compreendido entre os anos de 1995 e 2005, a maior expansão quantitativa de sua história. Tida como exagerada por muitos especialistas e profissionais do setor, esta expansão teria provocado uma crise generalizada, propalada por investidores, redes administradoras de hotéis e incorporadores, despertando dúvidas sobre a real necessidade de ampliação da rede hoteleira instalada no início da década de 1990, no município de São Paulo. Nesta dissertação, considera-se a hipótese de que esta expansão não tenha sido orientada com base na demanda por novas unidades hoteleiras, mas pela identificação de demanda por novos espaços urbanos. A decisão de se promover a construção de novos hotéis seria, portanto, justificada por interesses mais amplos e complexos. O entendimento desses interesses mostra-se fundamental, portanto, para que se possa compreender a natureza da relação entre a hotelaria e a indústria imobiliária. A análise desta problemática fez-se a partir da investigação da maneira como aconteceu o desenvolvimento da hotelaria paulistana no que diz respeito ao formato do negócio, à natureza administrativa, à estética dos projetos, ao papel de cada um dos agentes envolvidos na tarefa de implantação de novos hotéis e ao movimento de espalhamento dos estabelecimentos hoteleiros no espaço urbano do município de São Paulo. Os resultados desta análise mostram que este crescimento recente do parque hoteleiro paulistano só foi possível graças à constituição de um grupo de agentes sociais em torno de um interesse comum: a produção de novos espaços urbanos, adequados às novas exigências da cidade com características globais. A formatação de um modelo de negócios que transforma a unidade hoteleira em uma unidade autônoma residencial cria a oportunidade de apresentação desta unidade como alternativa de investimento imobiliário e estabelece a associação entre a hotelaria e a indústria da construção civil. A exploração maciça deste modelo ? o flat ? na capital paulista expõe claramente a maneira como a indústria de meios de hospedagem pode participar ativamente deste processo dinâmico e racional de produção de espaços urbanos, típico da indústria imobiliária e da atividade capitalista e mostra como esta associação pode ser conduzida de forma planejada, coordenada e cooperativa. / In the period between 1995 and 2005 the hotel industry in the city of Sao Paulo experienced an unprecedented quantitative growth in its history. This growth has been considered as overstated by experts and professionals of the area and generated a significant crisis proclaimed by investors, hotel chains, developers and others, which is enough to bring about some doubts regarding the real need of increasing the hotel supply during the early 90?s, in the city of Sao Paulo. This research works with the hypothesis that this expansion was not only oriented by the existence of any demand for hotel rooms, but also by the identification of a demand for urban spaces. Therefore, the decision of building new hotels would be justified by some other knotty interests. The understanding of the interests involved in this situation is vital in order to apprehend the nature of the relationship between hotel and real state industries. The analysis of this problem has been carried on through the investigation of the way hotel development in Sao Paulo was conducted as far as its business format, administrative nature, aesthetics of projects, role of each player involved with the implementation of new hotels and also the movement of spatial distribution of hotels within the urban space of the city of Sao Paulo. Results of this analysis show that this recent growth of the hotel supply in Sao Paulo was possible only due to the constitution of a group of social players around a common interest: the production of new urban spaces required by a city with global characteristics. The arrangement of a new business format that turns the hotel room into a residential unit brings about the opportunity of presenting this residential unit as a real estate investment alternative and establishes the association between hotel and construction industries. The huge exploration of this model ? known as flat service ? in Sao Paulo clearly discloses the way through which hotel industry can play a functioning role in this dynamic and rational process of producing new urban spaces, so typical of the real estate industry as well as the capitalism and also shows how this partnership can be led in a planned, coordinated and cooperative way.

O objetivo desta pesquisa é elaborar uma proposta de glossário bilíngue (inglês - português) de colocações da hotelaria, voltado às necessidades do tradutor. Esta pesquisa justifica-se por abordar uma área técnica com grande volume de traduções e escassez de estudos terminológicos e por dar destaque a um elemento constitutivo e de alta incidência nas comunicações especializadas as colocações. Na base do fenômeno das colocações está o princípio de que a linguagem é padronizada e integra um sistema probabilístico, ou seja, tende a funcionar por meio de unidades pré-fabricadas convencionalizadas pelo uso. Conhecer esses padrões é de suma importância ao tradutor que pretende produzir um texto natural na língua de chegada. Esta pesquisa encontra-se no escopo dos estudos em Linguística de Corpus, Terminologia Textual, Tradução e Fraseologia, áreas que compartilham o interesse em observar a linguagem real em seu contexto de ocorrência. Para este trabalho, construímos um corpus comparável de textos extraídos de sites de estabelecimentos hoteleiros no Brasil e nos Estados Unidos. Foram compilados 321 textos e 546.106 palavras em inglês, 710 textos e 514.449 palavras em português, conteúdo subdividido por categorias de estabelecimentos. Para a exploração do corpus, utilizamos o software WordSmith Tools, versão 5 (Scott, 2007), em especial, ferramentas como listas de palavras-chave, listas de colocados e concordâncias. Realizamos um estudo aprofundado da palavra room, fazendo um levantamento de suas principais colocações e explicitando o caminho percorrido para o estabelecimento dos equivalentes. A partir desses dados, apresentamos nossa proposta de glossário, que privilegiou aspectos interesse ao tradutor. / This research presents a proposal for a bilingual glossary (English-Portuguese) of collocations typical of the hotel industry, aimed at meeting the needs of the translator. This way, we address a technical area in which translation is a constant need while there is a real lack of reference materials and we also focus on an element that constitutes specialized communications - the collocations. This linguistics phenomenon represents the principle according to which language is standardized and makes up a probalistic system, which tends to function by means of pre-fabricated conventionalized units. A good command of such standards is of utmost importance for the translator who wishes to produce a natural translation in the target language. This research draws on the principles of Corpus Linguistics, Textual Terminology, Translation and Phraseology, areas which share the interest of observing real language in context. We have built a comparable corpus comprising texts extracted from websites of hotel properties in Brazil and USA. The corpus is divided up into hotel categories and contains 321 texts and 546,106 words in English; 710 texts and 514,449 words in Portuguese. This corpus was explored with the aid of WordSmith Tools program (Scott, 2007, version 5) and tools such as keywords, lists of collocations and concordance lines. We have carried out a thorough investigation of the word room, determining its major collocates and outlining the procedures to establish their equivalents. This study concludes with our proposal for a glossary entry that focussed on the intests of our target audience, the translator.

This study seeks to answer the question of what significant barriers are present for women managers in the organisational structure of hotels in Australia and New Zealand that impedes their progress to top management positions. Women seem to be under-represented at senior management levels in hotel companies and this exploratory research endeavoured to find out why this is the case.The research was carried out in conjunction with a major international group represented by more than 30 hotels in both countries. It consisted of an online survey sent to the hotel group's female supervisors and managers and a series of 18 follow up interviews. There was a high response rate to the survey and from respondents wishing to be interviewed. Issues arising from the research included organisational culture, the Old Boy Network, geographical mobility, role models, and the pathway to General Manager.The research concluded that for female managers aspiring to proceed up the career ladder in Australian or New Zealand hotels, it would be difficult for them to combine family life and career in the same manner as their male colleagues. There were also negative aspects of hotel culture and organisational practices that disadvantaged women at various stages of their career life cycle. If hotels companies wish to retain more women, they need to review whether their organisations consist of 'opportunity 'structures' (Scully 2003) or 'inequality regimes' (Acker 2006) for women.