Global ETD Search

151	Customer preferences and choice behaviours towards economy hotels : Shen, Gang. Unknown Date (has links) Consumers (travellers) choice behaviours and preferences towards different kinds of hotels are of critical importance in tourism and hospitality management. Only by better understanding consumer behaviours and choices can managers design products and services more valuable and attractive. Although considerable research has been done on consumer behaviours, little is known about travellers choice behaviours towards different kinds of hotels (no-star/star hotels) in the Chinese context. Due to the intensified competition and vigorous growth of foreign luxury hotels in Shanghai, the managers of economy hotels (non-star hotels, or motels) badly need marketing strategies to strengthen their competitive advantages and safeguard their essential market share. With the booming of tourism in China, economy hotels will play an increasingly key role in competitive market. / Thesis (DBA(DoctorateofBusinessAdministration))--University of South Australia, 2005. Hotel management Consumer behavior Hotels Tourism
152	Mitarbeiterretention in Dienstleistungsunternehmen dargestellt im Kontext der mittelständischen Hotellerie unter Berücksichtigung der internen und externen Beziehungsqualität Wittmann-Wurzer, Annegret J. January 2008 (has links) Zugl.: München, Techn. Univ., Diss., 2008
153	A study on the servicing of culturally different guests for the hotel industry in the U.S. / Chen, Ivan Shiou-Herng. January 1992 (has links) Thesis (M.S.)--Rochester Institute of Technology, 1992. / Typescript. Includes bibliographical references (leaves 69-75).
154	Identification of patterns and characteristics in dealing with private, public, and corporate philanthropic agencies which support hotel, food, and travel related programs / Rowoth, Jeffrey N. January 1992 (has links) Thesis (M.S.)--Rochester Institute of Technology, 1992. / Typescript. Includes bibliographical references.
155	Developing host-guest relationships in Thai tourist resorts Sophonsiri, Vanida. January 2008 (has links) Thesis (Ph.D.)--Victoria University (Melbourne, Vic.), 2008.
156	The relationship between hotel managers' communication styles and subordinate employee attitudes and personal relationships / Kittelberger, Tess. January 2009 (has links) Thesis (M.S.)--Rochester Institute of Technology, 2009. / Typescript. Includes bibliographical references (leaves 29-31).
157	A case study of formal training of the front desk agent in Rochester, Monroe County, New York / Harley, Nicole Marisa. January 1991 (has links) Thesis (M.S.)--Rochester Institute of Technology, 1991. / Typescript. Includes bibliographical references (leaves 86-93).
158	Managing employee customer service interpersonal exchanges in the hospitality industry a New Zealand hotel case study : a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master in International Hospitality Management, 2008 / Goodsir, Warren January 2008 (has links) Thesis (MIHM) -- AUT University, 2008. / Includes bibliographical references. Also held in print (144 leaves ; 30 cm.) in City Campus Theses Collection (T 647.94068 GOO)
159	The effects of service recovery satisfaction on customer loyalty and future behavioral intentions an exploratory study in the luxury hotel industry / Riscinto-Kozub, Kristen A., O'Neill, Martin, January 2008 (has links) (PDF) Thesis (Ph. D.)--Auburn University, 2008. / Abstract. Vita. Includes bibliographical references.
160	Employee satisfaction and performance a study of the RC Hotel Company kitchen environment / Sims, Melissa Bradberry. January 2004 (has links) Thesis (M.S.)--University of New Orleans, 2004. / Title from electronic submission form. "A thesis ... in partial fulfillment of the requirements for the degree of Masters of Science in Hospitality and Tourism Management"--Thesis t.p. Vita. Includes bibliographical references.

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