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Personnel policies in United States based Japanese hotelsChen, Chen-Yin. January 1993 (has links) (PDF)
Thesis--PlanA (M.S.)--University of Wisconsin--Stout, 1993. / Includes bibliographical references.
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The effects of service recovery satisfaction on customer loyalty and future behavioral intentions an exploratory study in the luxury hotel industry /Riscinto-Kozub, Kristen A., O'Neill, Martin, January 2008 (has links) (PDF)
Thesis (Ph. D.)--Auburn University, 2008. / Abstract. Vita. Includes bibliographical references.
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Hotellet, kunden eller jag? : en studie om dilemman i servicearbete /Wesström, Mette. January 1900 (has links)
Thesis (doctoral)--Handelshögskolan vid Göteborgs universitet, 1998. / Extra t.p. with thesis statement and English abstract inserted. Includes bibliographical references (p. 225-235).
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Affect of incentives on motivation of hotel workers a case study of the Grand Hotel Europe, St. Petersburg, Russia /Sverdlin, Oleg. January 1998 (has links) (PDF)
Thesis--PlanA (M.S.)--University of Wisconsin--Stout, 1998. / Includes bibliographical references.
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Analyse de la qualité dans les services touristiques : expérimentation d'un outil d'évaluation dans le cas d'un hôtel /Morin, Guy, January 1993 (has links)
Mémoire (M.P.M.O.)-- Université du Québec à Chicoutimi, 1993. / Document électronique également accessible en format PDF. CaQCU
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Organizational and group antecedents of workgroup innovativeness in a service industryNsenduluka, Evaristo. January 2008 (has links)
Thesis (Ph. D.)--Victoria University (Melbourne, Vic.), 2008. / Includes bibliographical references.
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Employee satisfaction and performance a study of the RC Hotel Company kitchen environment /Sims, Melissa Bradberry. January 2004 (has links)
Thesis (M.S.)--University of New Orleans, 2004. / Title from electronic submission form. "A thesis ... in partial fulfillment of the requirements for the degree of Masters of Science in Hospitality and Tourism Management"--Thesis t.p. Vita. Includes bibliographical references.
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Guest satisfaction and guest loyalty study for hotel industry /Carev, Danijel. January 2008 (has links)
Thesis (M.S.)--Rochester Institute of Technology, 2008. / Typescript. Includes bibliographical references (leaves 72-81).
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Workplace basics competencies (scans) needed by entry level and middle-management employees as perceived by hotel/motel managers /Harrison, Wilda E. January 1996 (has links)
Thesis (Ph. D.)--University of Missouri-Columbia, 1996. / Typescript. Vita. Includes bibliographical references (leaves 72-82). Also available on the Internet.
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Workplace basics competencies (scans) needed by entry level and middle-management employees as perceived by hotel/motel managersHarrison, Wilda E. January 1996 (has links)
Thesis (Ph. D.)--University of Missouri-Columbia, 1996. / Typescript. Vita. Includes bibliographical references (leaves 72-82). Also available on the Internet.
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