Thesis (Ph.D.)--Victoria University (Melbourne, Vic.), 2009.

D.Phil. / Please refer to full text to view abstract

It was hypothesized that the personality variable Tolerance for Ambiguity and empathic listening skills would significantly differentiate conscientious from nonconscientious crisis intervention volunteers. A group of 20 conscientious and a group of 20 nonconscientious volunteers from a local crisis intervention center were given a test of Tolerance for Ambiguity and a test of empathic listening skills that measured Interest, Understanding, and Response-ability. Results of t-tests between the groups and correlations between the variables indicated that Tolerance for Ambiguity was not a significant differentiator between the two groups. However, it was found that conscientious volunteers had significantly higher levels of Interest and Understanding. They did not differ in Response-ability. This study suggests that interest in clients and an understanding of their problems may be salient factors motivating crisis intervention volunteers. It was concluded that Interest and Understanding are relevant variables in crisis intervention volunteers. It is suggested that they be utilized in the screening of potential volunteers and in the planning of crisis intervention training.

This research is focused on evaluating NEED Crisis and Information Line's Youth Line training. The training prepares youth, aged 14 -19. to respond to telephone calls from youth in the community who are experiencing distress in their lives. The service is telephone-based and is provided for youth. by youth, from 4 -10 pm daily. The two purposes of this research were to assess changes in knowledge, attitudes and skills of Youth Line volunteers that result from training required for effective suicide intervention response, and to assess what worked and did not work in training. This could lead to future planning and changes for training. A total of 65 participants, divided into four training groups, completed a pre-test questionnaire prior to the start of training and of those, a total of 56 participants completed a post-test after Phase 1 of training. Phase 1 consists of 27 hours of training split into 9 sessions and 12 hours of peer support. Following each training session, each participant completed a questionnaire designed to evaluate their satisfaction with each session. A total of four training groups were evaluated. The questionnaire used to evaluate Youth Line training was comprised of the following; demographic information, a set of true and false knowledge questions. Suicide Intervention Questionnaire (SIQ), Suicide Intervention Response Inventory (SIRI-II), and set of questions regarding satisfaction with training. Following training, significant effects were found collectively for all 56 participants in all three areas, knowledge, attitudes and skills. When the 56 participants were broken down into four individual training groups, no significant results were found in knowledge and skills for one of the four training groups. Implications for further research are discussed.

published_or_final_version / Social Work / Master / Master of Social Work

Submitted by admin tede (tede@pucgoias.edu.br) on 2018-04-24T14:36:01Z No. of bitstreams: 1 Vinicius Novais Gonçalves de Andrade.pdf: 2691872 bytes, checksum: 4a4aa37df4d3391d5dae8ffe25627546 (MD5) / Made available in DSpace on 2018-04-24T14:36:01Z (GMT). No. of bitstreams: 1 Vinicius Novais Gonçalves de Andrade.pdf: 2691872 bytes, checksum: 4a4aa37df4d3391d5dae8ffe25627546 (MD5) Previous issue date: 2017-12-15 / The effects of violence against transgender people (specially transvestites and transsexuals) are nothing but pernicious. When the gender factor is analyzed with reference to other social markers, such as race and ethnicity, sexuality and social class, inequalities are accentuated in the form of hierarchies of power and subjection/oppression. This research seeks its theoretical and epistemological foundations in the studies of gender and sexuality based on the references of social constructionism, queer studies, feminisms and intersectionality, finding in Social Psychology, from a critical and political point of view, its voice, one of dispute with some (de)naturalizing, (de)essentializing and (non)universalizing discourses in Psychology. This is an investigation designed with empirical and documentary contours (both quantitatively and qualitatively), with the objective of analyzing transphobia in Brazil based on crime reports and how they are dealt with in the criminal justice system, as well as of the relations between knowledge-powerssubjectivities in the production / maintenance of transphobic violence. This paper considers the crime reports and complaints against the LGBT community received by “Disque Direitos Humanos”, a hotline intended to deal with the report of crimes against human rights, in 2014. It focuses on the monitoring of the reports as well as of a criminal case. The methodologies adopted consisted of two: Thematic Analysis and Discourse Analysis as well as (other) practices inspired by the work of Michel Foucault. The results of the research allowed us to problematize the structure and functioning of the hotline “Disque Direitos Humanos”, showing its difficulties and failures, especially regarding the destination and monitoring of the crime reports. The results suggested that, because transgender people break with the supposed linearity of the sex, gender and sexual orientation sequence, they are compulsorily sent to the margins of society; exposed (more often than not) to the dangers of the night and prostitution just as to various forms of violence, occupying, hierarchically, places of subordination and subjection. Exerted and clearly expressed transphobia is considered here as the effect of discourses and other (social) practices, such as the forbiddance of transgender people to come and go as freely as they want due to territorial dispute; the fact of not being considered human beings for a whole day, only being allowed to come out during the night; the suffering of psychological/symbolic violence through insults, curses, humiliations, threats to life and / or silences; institutional violence (both physical and sexual) and finally, in many cases, murders. The effects of multiple intersectional violence in the daily lives of transgender people are considered, then, devastating. Brazil offers many examples of such violence, since it is the country where transvestites, transsexuals and other subjects with "dissident" gender identities or not binary, are killed the most frequently. When so many demand the end of the existence of a non-cisgender, non-heterosexual, non-white body and it remains alive, such act of survival must be regarded as a political attitude of resistance. Consequently, it is vital to (re) think about changes, discursive (re)significations in Psychology and in everyday social practices, considering no longer the impossibility of transgender people leading a full life, but their possibilities of existence as legitimate and human bodies. / São nefastos os efeitos das violências cometidas contra pessoas trans (travestis e transexuais). Quando intersseccionado gênero com outros marcadores sociais, como raça e etnia, sexualidade e classe social, mostram-se acentuadas as desigualdades, hierarquias de poder e de sujeição/opressão. Esta pesquisa buscou subsídios teórico-epistemológicos nos estudos de gênero e sexualidade a partir dos referenciais do construcionismo social, estudos queer, dos feminismos e da interseccionalidade, encontrando na Psicologia Social, por um viés crítico e político, o seu lugar de fala, de disputa por discursos (des)naturalizantes, (des)essencializantes e (des)universalizantes na Psicologia. Esta é uma investigação desenhada com contornos empíricos (quantitativa e qualitativamente) e documental, que teve como objetivo a análise da transfobia brasileira a partir de denúncias e de seus fluxos no sistema de justiça; das relações entre saberes-poderes-subjetividades na produção/manutenção da violência transfóbica. Buscou-se, assim, analisar as denúncias recebidas pelo Disque Direitos Humanos, módulo LGBT, no ano de 2014, relatórios de monitoramento do mesmo serviço e um processo criminal. Os focos metodológicos adotados consistiram em dois: Análise Temática e Análises de Discurso e (outras) práticas com ‘inspiração’ em Michel Foucault. Os resultados da pesquisa permitiram problematizar a estrutura e funcionamento do Disque Direitos Humanos mostrando suas dificuldades e falhas, principalmente no que tange ao encaminhamento e monitoramento das denúncias. Os resultados sugeriram que, por romperem com a suposta linearidade da sequência sexo, gênero e orientação sexual, pessoas trans são direcionadas compulsoriamente à margem da sociedade; expostas (muitas vezes) à noite e à prostituição e a diversas modalidades de violência ocupando, hierarquicamente, lugares de subordinação e assujeitamento. Analisou-se a transfobia operada e manifesta como efeito de discursos e (outras) práticas sociais, como a impossibilidade de ir-e-vir dxs trans, por questões de territorialidade; de não serem consideradxs seres humanos por todo um dia; pela violência psicológica/simbólica por via de insultos, termos de baixo calão, humilhações, ameaças à vida e/ou silêncios; violência institucional; física; sexual e, em muitos casos, os assassinatos. Considera-se, portanto, que são graves os efeitos de múltiplas violências interseccionais presentes no cotidiano de pessoas trans, sendo o Brasil um exemplo desse processo, país em que mais se mata travestis, transexuais e outros sujeitos com identidades de gênero “dissidentes” ou não binárias. Quando um coletivo de vozes brada pelo fim da existência de um corpo não cisgênero, não heterossexual e não branco e esse permanece vivo, devemos considerar este ato de sobrevivência como uma atitude política e de resistência. Nesse sentido, deve-se (re)pensar mudanças, (re)significações discursivas na Psicologia e nas práticas sociais cotidianas, considerando não mais a impossibilidade de vida das pessoas trans mas, sim, nas suas possibilidades de existência como um corpo legítimo e humano.

A prevention-oriented telephone line intended as an intervention program for latchkey children was studied to determine its impact on the self-esteem, anxiety level, and in-school and at-home behavior of these children.

In an increasingly integrated global business arena, local singularities still play a crucial role in many aspects. Business ethics is affected by this duality in profound ways. Legislators have tried to provide uniform ethical guidelines for transnational companies. In this effort to streamline the ethical management of the multinational corporation, regulation could be thought of as an attempt to reduce the role of the leader. We argue that this solution mistakenly presumes a high degree of uniformity across countries. In this paper, we consider how different legal traditions can be used to explain the divergences in implementation and configuration of ethics hotlines. We find that although national regulators established a legal standard (Sarbanes Oxley Act) for global companies, significant differences exist across legal traditions, which sometimes go even deeper, to region and country specific nuances. Legal regulation may never substitute a leader in ethical matters. / Incluso en un mundo empresarial cada vez más globalizado, las singularidades locales aún desempeñan un papel crucial en muchos aspectos; por lo tanto, la ética empresarial se ve afectada por esta dualidad. El legislador ha intentado crearpautas uniformes para compañías de carácter internacional y en el marco de este esfuerzo por uniformizar la gestión ética de las empresas multinacionales, la regulación puede verse como un intento de reducir el papel del líder. Este trabajo plantea que esta solución presupone de manera errónea un alto grado de uniformidad entre países puesto que las diversas tradiciones legales pueden usarse para explicar las diferencias en implementación y configuración de las líneas éticas. A pesar de la instauración de un sistema legal al respecto (la Ley Sarbanes-Oxley) para las compañías transnacionales, aún existen diferencias importantes entre las distintas tradiciones legales, que a veces llegan a manifestarse en variaciones específicas a la región o el país. Es por esto que quizá la regulación legal no pueda llegar a sustituir al líder en temas de naturaleza ética.

This study explored Childline Zimbabwe’s provision of psychosocial support to sexually abused children. This was done by reviewing counsellors’ practices regarding face-to-face counselling, counselling approaches, referrals, follow-ups, case recording and through measuring client satisfaction levels. A qualitative case study approach was adopted with mixed methods to collect data from counsellors and clients. Data analysis was informed by grounded theory and followed an inductive process of coding and categorising the data into relevant themes. The outcomes of this study showed that referral of clients represents a major strategy of addressing child sexual abuse cases. The engagement of clients in face-to-face counselling stages however remained limited due to difficult work environments and challenges related to individual counsellors’ capacities. This posed questions about Childline’s role as a counselling or referral organisation. This study contributes to counselling of sexually abused children with information over the counselling interventions necessary in addressing survivors of sexual abuse. / Psychology / M.A. (Psychology)

This study explored Childline Zimbabwe’s provision of psychosocial support to sexually abused children. This was done by reviewing counsellors’ practices regarding face-to-face counselling, counselling approaches, referrals, follow-ups, case recording and through measuring client satisfaction levels. A qualitative case study approach was adopted with mixed methods to collect data from counsellors and clients. Data analysis was informed by grounded theory and followed an inductive process of coding and categorising the data into relevant themes. The outcomes of this study showed that referral of clients represents a major strategy of addressing child sexual abuse cases. The engagement of clients in face-to-face counselling stages however remained limited due to difficult work environments and challenges related to individual counsellors’ capacities. This posed questions about Childline’s role as a counselling or referral organisation. This study contributes to counselling of sexually abused children with information over the counselling interventions necessary in addressing survivors of sexual abuse. / Psychology / M. A. (Psychology)