Today, technology is a key component in resolving a range of strategic issues; organisations are becoming increasingly dependent on Information Technology (IT) to improve their performance. In order to make the most out of the available technology, the continuing need to integrate IT strategies with business strategies remains evident. As illustrated from the extant literature, strategic planning and IT appear to present positive correlations with improved performance of organisations. Whilst there has been a range of research that has attempted to apply concepts such as strategic alignment, it remains that there are very few empirical findings centred on the overall effectiveness and usefulness of this approach. The aim of this study is to examine the impact of strategic alignment between business and IT on organisational performance of public organisations and depicts factors affecting this alignment. The development of the conceptual model, which guided this study, was based on prior research conducted in the field of strategic alignment, organisational performance, Information Systems (IS) success and IT acceptance. The rationale here is that previous research on strategic alignment has mainly focused on the development of models and frameworks and examines them in a suitable context or explores the relationships between the variables of the models. Research has shown the need for further investigation on the impact of strategic alignment on organisational performance. Hence, This study expands the knowledge in this field by examining the impact of the strategic alignment of business and IT on the performance of public organisations using quantitative method approach. Following to the development of the conceptual model, a web survey examines this relationship was sent to 413 executives of Bahrain public organisations. Data was collected using a web-based questionnaire from a sample of 163 participants, i.e. some of whom were IT executives, business executives or both. The results of this study imply a positive impact of strategic alignment on organisational performance of public organisations. It also suggest that IT acceptance and prior IS success significantly influence the strategic alignment in public organisations of Bahrain.

As evidenced by the sheer number of websites presently on the Internet and the exorbitant amount of dollars that are spent on maintaining corporate websites determining the successfulness of these websites is of the utmost importance. In building a successful website the design must match the organization's objectives and these objectives need to be clearly defined. However, the objectives of a website differ depending upon the website type. As a result, from the user perspective, this results in varying ideas of satisfaction as well as success. Thus, from the user perspective determining success across websites is both goal and context specific. This dissertation investigated five variables which were believed to impact website satisfaction: information quality, system quality, perceived effectiveness, social influence, and trust. Theories in information systems success and information technology adoption provided theoretical foundations for this dissertation. The research was conducted by surveying multiple respondents, who were regular users of two different websites, each fitting into a different category within the taxonomy of websites. Structural equation modeling techniques were used to build the models of determinants of satisfaction for each website. The research results indicate that depending upon the type of website being evaluated different determinants of satisfaction were present. Four variables were found to be significant determinants of website satisfaction in the online community website: information quality, perceived effectiveness, social influence, and trust. However, in the information specific search website only three variables were found to significantly predict website satisfaction: information quality, system quality, and perceived effectiveness. Thus, this dissertation has shown that website users' determinants of satisfaction and overall successfulness is dependent upon the context of the website being evaluated and that determinants of satisfaction are goal specific. Several contributions were made by this study. In particular, this research is one of the first to empirically measure determinants of satisfaction, from the user perspective, in varying website contexts. / Ph. D.

With the arrival of the knowledge economy, the management of all enterprises attempt to increase the efficiency of organizing with information management, drive innovation, bring up a new wave of information management. Grow up and circulate the increase of the demand fast with information in the management activity of knowledge, the storing, searching, circulating and sharing of knowledge must be dependent on information science and technology to help, even on the knowledge innovation, information science and technology can also offer the function of deducing, summing up and making up etc., so a lot of enterprises will create knowledge management system while promoting the management engineering of knowledge, regarding KMS as the core of enterprise's knowledge management activity, in order to promote benefit carried on in enterprise's knowledge management activity. This research will regard staff of one international famous semiconductor company as case study, consider it with IS success model which announced by DeLone & McLean (2003) , and Wang Yu-Min (2003)" KMS success model " to try to set up and study the structure, take ' MES ' systematic field as an example, analyse its field demand situation, knowledge of administrative system, is it probe into with actual case relevant enterprise benefit and staff, knowledge of administrative system use to close of connecting with satisfaction to come, appraise from knowledge / information quality, system benefit, use, systematic quality and use satisfaction aspect systematically, and probe into the employee of enterprises to the analysis of using satisfaction of administrative system of knowledge. The research approach adopted in this research is an investigation method of the questionnaire, to verifying according to theory and research hypothesis by using the multiple-regression-analysis. We can get the result from the data that all these major factors incluing knowledge/ information quality, valuation of KMS benefits,system quality, system use has positive effects on the KMS satisfaction.

Today, many enterprises set up their offices globally to go with the stream of time. Globalization makes it difficult for enterprises to provide their employees on-site trainings. By developing Web and information technology, e-Learning becomes a new training tool for the enterprises to reduce time and cost, and solve the training problems caused by difference of locations. The users¡¦ acceptance becomes one of the key factors for the enterprises in implementing e-Learning program. As the e-Learning is a kind of information service system, the system quality plays an important part in the employees¡¦ adoption of e-Learning. The well-known Technology Acceptance Model (TAM) is generally used in evaluating users¡¦ acceptance in many studies. To set up an integrated model, this paper applies the TAM as a framework to study the acceptance of employees on e-Learning and further introduces perceived factors of a sound information system as the external variables to evaluate employees¡¦ acceptance. Based on the experimental research on an e-Learning program of a large domestic company, this paper firstly indicates that, among the factors of a sound information system, only service quality and information quality have a significant influence on the employees¡¦ acceptance. Secondly, different education levels have a significant influence on the perceived service quality and information quality. This empirically integrated TAM would be useful for the researchers in developing e-Learning systems, as well as for the enterprises in implementing successful e-Learning systems.

IS quality is an important concept. Basing their model on information communication theory, DeLone and McLean formulated Information Quality and System Quality as two quintessential elements in their 1992 IS Success Model. In recent years, DeLone and McLean (2003) added Service Quality to form a triumvirate of antecedents to success. Unfortunately, the addition of this construct has unintentionally uncovered an overall lack of coherence in the theoretical modeling of IS Success. Research to date on IS Service Quality has largely ignored the impacts of Information Quality and System Quality when service is delivered through an information system (IS). We believe deeper theoretical insights are needed to reconceptualize Service Quality and rationalize IS quality. After reviewing related literature, we apply marketing exchange theory as a reference framework to redefine service related terms and identify possible scenarios of delivering service through systems. Thereafter, we model IS quality in a new way, based on analysis of alternative scenarios. In validating our proposed model, we discuss our research methods and data analysis that will serve as empirical evidence. In particular, we focus on content validity, construct validity, nomological validity, and unidimensionality of the three IS quality dimensions: System Quality, Information Quality, and Service Quality. By furthering our understanding of IS quality, we hope to initiate coherent theory development; this exercise should then lead to a theory that integrates IS quality elements and helps organizations implement effective strategies for using IS to deliver service. Through the empirical validation of IS quality model, we contribute an empirical assessment of content, construct, and nomological validity of the IS quality constructs, as proposed by DeLone and McLean in their 2003 updated IS success model.

IS quality is an important concept. Basing their model on information communication theory, DeLone and McLean formulated Information Quality and System Quality as two quintessential elements in their 1992 IS Success Model. In recent years, DeLone and McLean (2003) added Service Quality to form a triumvirate of antecedents to success. Unfortunately, the addition of this construct has unintentionally uncovered an overall lack of coherence in the theoretical modeling of IS Success. Research to date on IS Service Quality has largely ignored the impacts of Information Quality and System Quality when service is delivered through an information system (IS). We believe deeper theoretical insights are needed to reconceptualize Service Quality and rationalize IS quality. After reviewing related literature, we apply marketing exchange theory as a reference framework to redefine service related terms and identify possible scenarios of delivering service through systems. Thereafter, we model IS quality in a new way, based on analysis of alternative scenarios. In validating our proposed model, we discuss our research methods and data analysis that will serve as empirical evidence. In particular, we focus on content validity, construct validity, nomological validity, and unidimensionality of the three IS quality dimensions: System Quality, Information Quality, and Service Quality. By furthering our understanding of IS quality, we hope to initiate coherent theory development; this exercise should then lead to a theory that integrates IS quality elements and helps organizations implement effective strategies for using IS to deliver service. Through the empirical validation of IS quality model, we contribute an empirical assessment of content, construct, and nomological validity of the IS quality constructs, as proposed by DeLone and McLean in their 2003 updated IS success model.

The debate on how to measure the value of IT is an ongoing debate within the IT evaluation research. Research about the value of IT tends to focus on formal aspects and ignore informal aspects such as the subjective perceptions of individuals and researchers acknowledge a lack of informal evaluation methods used in practice. This study aims to answer two research questions: How can informal value of IS be evaluated? and What are the benefits and drawbacks of relying on informal value when assessing IS? To answer these questions a qualitative case study have been conducted using the DeLone & McLean IS Success Model as a theoretical framework. The results show that using the model was successful however we argue that important aspects were missing in the model. The benefits of relying on informal value showed to be the possibilities of discovering aspects of value that are not visible in formal evaluation. The drawbacks of performing an informal evaluation are that they are complicated and time-consuming and do not promise useful results.

Electronic government (e-Government) projects create numerous benefits and opportunities for both governments and citizens worldwide. Accordingly, the increasing interest in e-Government raises the issue of how governments can increase citizen adoption and usage of their on-line services. The successful adoption of Information Communication Technologies (ICTs), the explosive increase in Internet usage and the rapid development of e-commerce in private sectors have placed pressure on public organisations to interact electronically with citizens. Conversely, the success of e-Government does not depend only on the supplier side, but also on the demand side and the willingness to adopt the on-line service. The concept of e-Government was developed and implemented initially in industrialised countries. Consequently, it should not be assumed that this concept is automatically appropriate for developing countries. Thus far, e-Government still faces major challenges as it continues to expand in developing countries. Moreover, when introducing e-Government to developing nations, it is anticipated that more effort will be necessary than in developed countries. The objective of various e-Government initiatives has moved in the past decade towards establishing services offering greater accessibility for citizens. As a result, it is necessary to examine all possible factors to explain citizens' adoption and usage of such systems. Hence, numerous models of e-Government adoption and intention to use and their extensions have been proposed and applied to empirical studies. Obviously, e-Government has occurred due to the technological revolution following the diffusion of the Internet and the success of information systems (IS) in organisations and e-Commerce. However, regardless of their success within the general IS context, the models are limited in terms of considering the diversity of users; they tend to assume that all end-users are homogeneous. The end-users of e-Government systems are more diverse than e-Commerce, with comparisons of wider layers of user groups (for example, elderly and less well-educated people) who are more likely to encounter problems while interacting with e-Government systems. IS literature confirmed that users’ technical capabilities and management support are influenced by their technical knowledge and expertise. Therefore, this research argues that perceived support quality is a new way of looking at citizens’ adoption and usage in the e-Government system’s field and a major factor of e-Government system’s acceptance, particularly in developing countries. This study is the first to examine the roles of perceived support quality and support satisfaction in the context of government-to-citizen (G2C), and it aims to advance knowledge within the field of e-Government by revealing the roles of perceived support quality and satisfaction towards behaviour intention and usage in developing countries. The proposed model builds upon Wixom and Todd’s (2005) theoretical model, which, in turn, was based on the integration of DeLone and McLean model (1992) into the technology acceptance model (TAM). The strength of the integrated model lies in its ability to guide both IT design and predict usage behaviours towards the system under investigation, and assume the overall theoretical model to maintain validity in G2C settings. Thirteen hypotheses were formulated to test the proposed research model. Behaviour intention to use e-Government services was proposed as the dependent variable, while the independent variables were information quality; information satisfaction; system quality; system satisfaction; social influence; performance expectancy; effort expectancy; perceived support quality and support satisfaction. A quantitative approach was deemed best suited to test the proposed model. Using a survey method (i.e. paper-based and an on-line survey), a total of 1252 responses was collected; however, only 628 were analysed. To test the proposed e-Government model, the state of Kuwait was chosen as the application area and the official website of Kuwait Government On-line Services (KGOS) was selected, since it offers a number of services on-line. Elements were citizens who have had prior experience with the KGOS website, and the survey was conducted from 5th August to 10th October 2010. Structural equation modelling (SEM) was selected as the statistical analysis technique with the Analysis of Moment Structures (AMOS) software. A total of 40 percent of the variance among the factors of support satisfaction, system satisfaction, information quality, effort expectancy and performance expectancy was explained by behavioural intention to use an e-Government system. All hypotheses were supported except for one. The findings confirm the significance to the support quality perceived by citizens, and also provide insights into whether user satisfaction literature and TAMs should be integrated to explain citizens’ intention to use e-Government systems. Thus, in terms of the theoretical implications, this study highlights the significance of recognising theoretical relationships when performing empirical research in e-Government settings. Consequently, to capture both the technical aspects and the services provided on-line, a new variable was introduced and renamed ‘perceived support quality’. Additionally, the model offers managers a new perspective for dealing with e-Government adoption by signifying the importance of support quality perceived by citizens. The proposed model provides government decision-makers in developing countries with an appropriate approach to determining which factors require attention in order to reap the highest benefits from e-Governments’ projects. This suggests paying less attention to the social influence (SI) factor and consider instead improving the quality of on-line support citizens demand.

In this thesis, information systems success measurement practices and expectations for information technology investments of four companies in Turkey are examined. The aim of this study is to understand the information systems success measurement practices of the studied companies and the relation between the expectations for IT investment and IS success of these companies in Turkey.

Developments such as the ubiquity of electronic networks and the breadth of digital platforms beyond simple forums have lead to major economic and social transformations worldwide (Agarwal et al, 2008). This research will explore developments in the area of social networking using Internet technology in order to determine factors that lead to success. Despite considerable growth among the number of online communities available, very few are successful at retaining members and continued usage by its members (Ma & Agarwal, 2007). The purpose of this dissertation is to determine factors leading to a successful social networking site (SNS). Through the unification of the IS success model and social capital theory, a new model is develop called the SNS success model. The result of this study support eight hypotheses with one hypothesis unsupported. It was shown that content quality, system quality, and trust positively affect social capital and user satisfaction. User satisfaction positively affects continued use intention. Social capital was shown to support user satisfaction but the relationship with continued use intention was non-significant. Further investigation demonstrated that the relationship between social capital and continued use intention was fully mediated by user satisfaction. This study contributes to knowledge by developing a model displaying success factors for SNS success. Further, it demonstrates the relationship between social capital and continued use intention through the mediation of user satisfaction. This study serves as a foundation of research in the emerging area of SNSs. It also has practical implications for practitioners to help SNS administrators understand factors that influence usage. Recommendations for future research and practical implications for SNS administrators are also discussed.