The costs of obtaining and maintaining ISO certification are high. Moreover, studies have shown mixed results on the benefits of the certification. Consequently, the objective of this research was to verify whether or not companies do value maintaining the ISO 9000 certification. The empirical study was conducted on 41 U.S. companies that were first certified in 2000. The companies formed an existing database as they were used by Dr. Arbuckle in 2004 in his doctoral dissertation. Of the 41 companies, 12 were found to be out of business, leaving a final sample size of 29. Data were gathered from this sample through telephone interviews and verified through the organizations’ online documents. In this group, 23 companies were found to be still maintaining the ISO 9000 certification as of 2009. When the statistical analyses were performed, the results clearly indicated that companies do significantly value maintaining the ISO 9000 certification. However, it was interesting to note that the primary reason behind maintaining the ISO 9000 certification was pressure from customers and not necessarily as a tool towards achieving quality production or continuous improvement. Indeed, such an observation may help to explain why even certified companies sometimes produce goods and services of inferior quality.

This diploma thesis has been written on the topic:"Quality management system in the small and middle enterprise (SME)". The choosen enterprise is called "Roman Kovář company", which deals with cargo-transport services. The goal of this diploma thesis is to value and describe quality management system in choosen SME. In a theoretical part, there is quality management system described and divided due to literature.

This thesis focuses on the analysis of environmental audit instruments in economic terms. It is primarily aimed at assessing the effectiveness of this tool for entrepreneurs. The first stage of work is focused on the concept and definition of environmental audit and its history. This study then reports an analysis of benefits and costs of the environmental management system which is a prerequisite for setting auditing ISO 14001 and EMAS. The practical part of this thesis contains two case studies of specific examples of audits based on ISO certification.

Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2016-06-10T16:46:58Z No. of bitstreams: 1 MATEUS DALL’ AGNOL_.pdf: 1224409 bytes, checksum: a2a82c49a43c77b5efba38bd73ade59e (MD5) / Made available in DSpace on 2016-06-10T16:46:58Z (GMT). No. of bitstreams: 1 MATEUS DALL’ AGNOL_.pdf: 1224409 bytes, checksum: a2a82c49a43c77b5efba38bd73ade59e (MD5) Previous issue date: 2016-01-21 / Nenhuma / A dissertação tem como objetivo principal identificar as principais práticas de gestão integrada para a cadeia da carne. Essas práticas são baseadas nos requisitos da família NBR ISO 9000, NBR ISO 14.000 e NBR ISO 22000 adotados pelas indústrias processadoras de carne no estado do Tocantins, região norte do Brasil. Os grandes mercados mundiais, bem como os consumidores, estão cada vez mais preocupados com a forma pela qual essa carne é transportada para consumo humano. O lucro com as exportações se aproxima de U$ 8 bilhões, apenas se nos referirmos ao ano de 2015 (ASSOCIAÇÃO BRASILEIRA DAS INDÚSTRIAS EXPORTADORAS DE CARNES (ABIEC), 2015). As exigências estão cada vez maiores, novas normas e requisitos para a importação são grandes desafios para as processadoras de carne do Tocantins, do Brasil e do mundo. As certificações ISO permitem às processadoras de carne se adequar a estes requisitos, pois a implementação dos sistemas trazem ganhos na Gestão do negócio (ISO 9001), melhoram a Qualidade Alimentar (ISO 22000) e promovem os cuidados para mitigar danos ambientais (ISO 14.001). A rastreabilidade da cadeia de suprimentos através da implementação de Sistemas de Radiofrequência – RFID pode trazer maiores vantagens competitivas, com redução de custos e melhor rastreabilidade dos produtos do campo à mesa do consumidor final. As processadoras estudadas adotam sistemas de qualidade e de certificações ISO, e utilizam procedimentos padrões ou similares quando abastecem o mercado externo e interno. Este estudo busca contribuir para a comunidade acadêmica e industrial, e para a engenharia de produção, analisando a gestão da cadeia de suprimento de gado de corte no Tocantins. Para o desenvolvimento desse estudo, utilizou-se um estudo de caso como abordagem metodológica, e uma pesquisa histórica fundamentada em revisão da literatura. Essa pesquisa apresenta uma abordagem TQM Total Quality Management, que permitiu apresentar SCM (Supply Chain Management), nas processadoras de carne bovina do Tocantins. O estudo baseou-se na metodologia qualitativa e iniciou com pesquisa exploratória e revisão bibliográfica da literatura, usando portal da CAPES. Posteriormente, foram analisados os dados da revisão bibliográfica, buscando identificar as dimensões técnicas, tecnológicas e certificações de qualidade em sistemas de produção alimentar. A partir da identificação dos principais constructos, foi elaborado um questionário piloto que foi encaminhado a três especialistas para sua validação e, após alguns ajustes, foi aplicado nas processadoras. Os resultados da pesquisa foram agrupados e analisados à luz da literatura. Em seguida, iniciaram-se as proposições, trazendo contribuições e sugestões de implementação de melhorias nas processadoras de carne bovina do Tocantins, além de sugestões de futuras pesquisas em Sistema de Gestão da qualidade na cadeia de suprimento de carne bovina. A adoção do SGQ, sendo uma ferramenta que traz controle e padronização dos processos permitindo a medição da eficácia das ações tomadas, com foco na satisfação do cliente e na busca da melhoria contínua dos processos, produz um diferencial às processadoras de carne no mercado, e constituem uma prática nas processadoras de carne bovina do estado do Tocantins. Isso representa grande vantagem competitiva, necessária no processo de melhoria de uma empresa. / The dissertation aims to identify the main practices of integrated management for the meat chain. These practices are based on the ISO 9000 family requirements, ISO 14000 and ISO 22000 adopted by the meat processing industry in the state of Tocantins, northern Brazil. The major global markets and consumers are increasingly concerned about the way the meat is transported to human consumption. Earnings from exports approaching $ 8 billion, only if we refer to the year 2015 (ABIEC, 2015). The demands are increasing, new standards and import requirements are major challenges for the meat processing in Tocantins, Brazil and the world. The ISO certifications enable meat processors to adapt to these requirements, for the implementation of systems bring gains in Business Management (ISO 9001), improve food quality (ISO 22000) and foster care to mitigate environmental damage (ISO 14001). The traceability of the supply chain through the implementation of Radio Frequency Systems - RFID can bring greater competitive advantage with lower costs and better traceability of farm products to the table the final consumer. The processing studied adopt quality systems and ISO certifications, and use standard procedures or similar when supplying the domestic and international markets. This study seeks to contribute to the academic and industrial community, and production engineering, analyzing the management of beef cattle supply chain in Tocantins. For the development of this study, we used a case study as a methodological approach, and historical research based on literature review. This research presents a TQM Total Quality Management approach, which enabled display SCM (Supply Chain Management) in beef processing of Tocantins. The study was based on qualitative methodology and started with exploratory research and bibliographical review of the literature, using the CAPES portal. Subsequently, the data of the literature review were analyzed in order to identify the technical dimensions, technological and quality certifications in food production systems. From the identification of the main constructs, a pilot questionnaire was prepared which was submitted to three experts for validation and, after some adjustments, was used in the processing. The survey results were gathered and analyzed in the light of literature. Then the proposals were initiated, bringing contributions and suggestions for implementing improvements in the beef processing in Tocantins, as well as suggestions for future research on Quality Management System in the beef supply chain. The adoption of QMS, and a tool that brings control and standardization of processes allowing measurement of the effectiveness of actions taken, focusing on customer satisfaction and continuous improvement of processes, produces a differential to meat processors in the market, and constitute a practice in beef processing of the Tocantins state. This represents a major competitive advantage needed in the process of improving a company.

The goal of this work is to evaluate the implementation of quality management system in the organization, identification of bottlenecks, including a proposal to remove them. The diploma thesis reports on the quality norms ISO according to their transformation into the requirements of company practical form. I analyse the ways in which the requirements of the standard ISO 9001:2008 the organization can be utilized in the activities, processes and quality requirements. The thesis deals with the various fundamental points of standards and the standard met in the organization is described.The final part is concerned with current state. I consider the pre-certified quality system and finally the possible way for improvement is suggested.

The manufacturing industry has become very competitive in today's global market environment. Many US companies are faced with the choice of keeping their manufacturing domestic or looking to low cost off-shore countries to take advantage of the labor costs differences. To gain an understanding of the state of manufacturing in China, a major focus in the manufacturing world today, this thesis was undertaken. This thesis presents the findings of research conducted in Guangdong Province, China in June - July, 2005. This research addressed customer focus, leadership and general manufacturing and quality knowledge and practices of small, medium and large sized companies in Guangdong Province, China. Customer focus and leadership are two of the eight fundamental principles of the ISO 9000:2000 family of standards. These two principles, customer focus and leadership, were selected for the foundational role they play in any organization. Companies that are customer focused and have good leadership principles and practices should tend to give quality a priority for the product/service they provide to their customers. The aim of this thesis was to determine if there is a significant difference in the way small, medium and large companies are aligned with these two fundamental principles. Data regarding customer focus, leadership, and general manufacturing and quality knowledge and practices was collected from 41 manufacturing companies in Guangdong Province, China through the use of a survey, interviews and observation. At the conclusion of this thesis, a summary of the findings regarding the aim of the thesis is presented along with a confirmation and questioning of previous research completed.