Há mais de 50 anos se discute a importância da Tecnologia da Informação (TI) para as organizações e ainda não se chegou a um concenso sobre a sua capacidade de gerar benefícios e nem quais são eles especificamente. Porém, cada vez mais estudos apontam para a capacidade da TI gerar valor para as organizações, logo, acredita-se que ainda é necessário ampliar o conhecimento acerca do tema. Também, porque os investimentos nessa área não páram de crescer e ainda há muita divergência com relação ao tipo de medida de desempenho organizacional que se deve utilizar. O objetivo dessa pesquisa é medir a percepção dos executivos de organizações que fazem uso intensivo de informações nas suas atividades diárias a respeito dos benefícios organizacionais proporcionados pela TI. O método escolhido foi a pesquisa survey, realizada a partir de um instrumento previamente proposto e adaptado, contendo 5 variáveis e 27 itens. A pesquisa survey foi realizada em duas etapas: estudo de pré-teste e estudo final, resultando em um novo instrumento de pesquisa. Diferentes técnicas estatísticas foram empregadas para refinar o instrumento, como Análise de Confiabilidade, Análise de Item-Total Corrigido (CITC), Análise Fatorial Exploratória e Análise Fatorial Confirmatória. Como resultado desse refinamento emergiu um modelo teórico de pesquisa final contendo 4 variáveis, sendo as dimensões de benefícios Estratégicos, Informacionais, Transacionais e Transformacionais, dispostas em 15 itens. Foi verificado que a variável Infra-Estrutura não se confirmou e alguns de seus itens migraram para outras dimensões. Também como contribuição para a área de SI, o modelo teórico de pesquisa final se mostrou adequado para avaliar o valor da TI para organizações usuárias intensivas de informação. A principal contribuição da pesquisa para a prática gerencial é o mapeamento da percepção dos executivos a respeito dos benefícios que a TI proporciona às suas organizações e um novo modelo representando o valor da TI. / For the last 50 years, the Information Technology (IT) organizational importance has been discussed, and so far, there is no common agreement about it‟s capacity to generate organizational benefits and neither which are they, specifically. Despite of that, there are more and more studies mentioning the IT business value, so it‟s still necessary to add knowledge to this subject. Besides, the IT investments are growing and divergence about what kind of organizational performance measure to use still exists. The purpose of this research is to measure the perception about IT business value for the organizations with intensive informational use executives. The chosen method is survey research, conducted with an instrument previously proposed and adapted to measure IT business value, containing 5 dimensions divided in 27 items. Survey research was conducted in two moments: pre-test study and final study, generating a new instrument. Diferent quantitative procedures were used to refine the instrument, like Reliability Analysis, Corrected Item-Total Correlation (CITC) Analysis, Exploratory Factor Analysis and Confirmatory Factor Analysis. From these refinament emerged a model with 4 organizational benefits factors, being Estratégicos, Informacionais, Transacionais e Transformacionais, disposed in 15 items. The Infrastructure factor was not confirmed in the final model and some of it‟s items migrated to other factors. Also as academic knowledge, the final model is adequated measure de the IT businnes value for organizations with intensive informational use. The main contribution of this research to the business practice is the perception of it‟s executives about the IT organizational benefits to their organizations and a new model representing the IT business value.

The work is focused on ECM and representation in the reference model of IT management MBI. The primary objective is to expand and update ECM components in the MBI as objects, tasks which are represented as the business processes related to IT management and the relationships between these objects and tasks. Work provides an detailed overview of the benefits, risks and problems associated with the implementation of the various components of ECM.

Today, with various technology and business standards, organizations face rapid changes in both internal and external environments. To be able to rapidly respond to such changing environments, integration of software systems has entered among the top priorities of many organizations. However, despite extended use of software integration, methods for estimating the business value of implementing such integration are still missing. Besides presenting a conceptual model to define the benefits of systems integration and related causal relationships, this study proposes a method for measuring such benefits in monetary terms. In particular, we  demonstrate how a mathematical programming technique called Data Envelopment Analysis (DEA) can be used to evaluate the business value of software integration. Our method is illustrated using data from 12 organizations. The results indicate significant productivity gains by integrating software systems, which represent the value of software integration in organizations.

The interest in business benefits is an area that is constantly growing, especially in regard to the development of IT systems. As a result of this, it may be important to study the phenomenon and identify which factors and components are important for an organization to investigate when implementing a new IT system. The purpose of this thesis is to investigate organizational value creation during the implementation of a new IT system. This is done by studying system X and discovering its potential effects, as well as capturing relevant factors and describing their relationships to an organization. To investigate this area, we have conducted a qualitative case study that is consistently grounded in data. The data that we have collected throughout the work has been obtained from semi-structured interviews with daily users, as well as developers of system X. The primary findings for this study that have been discovered are mainly five factors that can affect business benefits. The overarching theme that has emerged is that communication is a large part that permeates most factors, although there are other important aspects that contribute to understanding business benefits.