Thesis (MPhil) -- AUT University, 2008. / Includes bibliographical references. Also held in print ( x, 184 leaves ; 30 cm.) in the Archive at the City Campus (T 659.202854678 CHO)

A company can create a socially responsible image by having the public associate it (the company) with corporate social responsibility (CSR). Many researchers have asserted that a socially responsible image benefits a company in many ways. Zenisek (1979) clarified the complexity of CSR by approaching the concept through an organizational behavior approach. He constructed a CSR model that consisted of critical aspects—the ideological, operational, and societal aspects–in the relationship between a company and society. By applying Zenisek’s (1979) CSR model, this study conducts a content analysis of the corporate website homepages of Fortune Global 500 companies. The objective is to explore the variability in creating a socially responsible image through CSR communication by revenue, industry category, and country-of-origin. The results indicate that there are differences in communicating CSR aspects of CSR as well as CSR issues according to a company’s revenue, industry category, and country-of-origin. The study provides fresh insights for practitioners to approach CSR communication in business. / text

The subject of this thesis is the study of issues of a corporate identity - an instrument which a company (subject) makes an attempt to create a positive image that would allow it to withstand present competetive evironment. The thesis confronts the theoretical basis of a corporate identity creation with the practical reception of this identity. The thesis is supplemented by the marketing research.

The goal of my thesis is to evaluate the current status of visual communication and Corporate Identity of LABORATOIRE BIODERMA CZECH REPUBLIC s.r.o. based on the analysis and to find out whether the Corporate Identity is together with visual communication of this company appropriately designed and to expose their weaknesses. The goal is to find out how the public perceives the brand "BIODERMA", what the opinion of the brand and its competitors is, what brand knowledge and awareness is and how the company communicates, especially visually. Based on the results of research, which were realized by method - polling via the online questionnaire, I propose the appropriate recommendations and the solution of discovered deficiencies. My thesis should be also benefit for other companies besides the company BIODERMA. I show a manual how correctly to use visual communication, I explain the meaning of visual communication, what kind of various forms exist today, what the trends are, how it relates to Corporate Identity and what Corporate Identity is. This thesis provides a consistent view on the problems of visual communication of companies and Corporate Identity, because these two terms are closely related.

The master thesis deals with the topic of Corporate Social Responsibility and its impact on corporate image. The theoretical part of the thesis defines the concept of CSR and the environment of a company that CSR activities relate to. Subsequently, the thesis is concerned with corporate image and on the example of several studies in this area is examining the relationship between corporate social responsibility, company's image and purchasing behavior of consumers. The next chapter is focused on communication of socially responsible activities, as accuracy and efficiency of corporate communication may influence perception of corporate image and consequently customer's purchase intention. The next section analyzes the diverse portfolio of socially responsible activities of the Bosch Group that the author got to know thanks to an opportunity of a one year internship at this company. The Bosch CSR program represents an example of consistently planned CSR activities that are a part of a long-term corporate strategy. The last chapter of the thesis includes an own survey, in which the author focuses on the consumers' knowledge about the concept of socially responsible behavior, about trends in development and in particular about its effect on firms' image and purchasing behavior of customers. Results of the survey are compared with related surveys and studies.

The aim of this thesis is to analyze the basic elements that affect the image of the Society for the Protection of the Rights of Music Authors and Publishers (in Czech OSA). Based on a study of professional literature it identifies the basic segments of corporate identity, which represent the starting point for building the organization's image and which is further analyzed in detail. Although OSA is not a typical company operating in a market environment (mainly due to its monopolistic position in the Czech Republic), it has something to do with creating a positive organization's image and the so called "goodwill" as well as it have typical profit organizations. The purpose of this analysis is not only to identify the key elements that affect the image of OSA, but also to outline activities that should be followed when creating a positive image. The document works with both recommendations in general terms, so the suggestions in specific areas.

Depuis toujours, l'image corporate (image de l'entreprise) joue un rôle important dans le succès de l'entreprise. C'est peut-être par son importance que l'image corporate fait l'objet d'un très grand nombre de recherches en marketing. Pourtant, force est de constater que la majorité des recherches étudient l'image corporate dans un contexte assez stable des entreprises. A notre connaissance, il n'y a pas encore de recherches qui portent attention à l'image corporate de l'entreprise en phase de transformation organisationnelle (TO).Partant de ce constat, cette recherche doctorale vise à combler cette lacune dans la littérature marketing en étudiant l'image corporate dans le contexte de transformation organisationnelle. Son objectif est de comprendre (1) quels sont les déterminants et conséquences de l'image de l'entreprise en TO? et (2) comment et dans quelle mesure la communication de l'entreprise sur ses actions de TO influence t- elle son image ?En nous basant sur le cadre de la théorie de l'attribution et les recherches sur l'influence des stimuli marketing sur le comportement du client, nous identifions les éléments permettant la construction d'un modèle intégrateur de l'image de l'entreprise en TO, qui tient compte des différents types de réponses du client, ainsi que le rôle de la connaissance objective du client et celui de la communication de l'entreprise. Ce modèle est transposé en une série de huit hypothèses testables.Pour avoir les données nécessaires servant au test des hypothèses de recherche, une enquête a été réalisée auprès des clients- entreprises du service d'envoi express (EMS) du groupe de télécommunications et de poste du Vietnam (VNPT). En effet, ce groupe fait actuellement des changements radicaux, ce qui est conforme à notre contexte de recherche. Les résultats d'analyse des données montrent que la TO peut faire évoluer l'image de l'entreprise et ceci via la compréhension cognitive et l'attitude du client envers la TO. Le rôle déterminant de la communication de l'entreprise sur sa TO est aussi mis en avant. En effet, celle-ci peut avoir un impact direct sur la connaissance objective que le client a sur la TO. Cette thèse nous amène également à confirmer le rôle stratégique de l'image corporate : elle influence fortement l'engagement du client dans sa relation avec l'entreprise. / Corporate image (company's image) plays an important role in the success of the company. Perhaps because of its importance, corporate image is the subject of a large number of academic and empirical studies in marketing. However, the majority of research has examined corporate image in the stable context of the firms. To our knowledge, there is still no research that draws attention to company's image in context of organizational transformation (OT).From this observation, this research seeks to fill this gap in marketing literature by examining corporate image in context of organizational transformation. Its goal is to understand (1) what are the determinants and consequences of corporate image in OT? and (2) how and to what extent does the company's communication about its OT influence corporate image?Based on attribution theory and research of influence of marketing stimuli on customer's behavior, we identify elements for constructing an integrated model of corporate image in context of OT that takes into account different types of customer's responses to OT, the role of customer's objective knowledge and firm's communications on its OT. This model is transposed into a series of eight testable hypotheses.For having necessary data used to test research hypotheses, a survey was conducted among client-firms of express mail service (EMS) of VNPT (Vietnam Posts and Telecommunications Group). Indeed, this group is currently taking radical changes, which is consistent with our research context. The results of analysis of data shows that the OT can lead to change corporate image and through customer's cognitive understanding and attitude towards the OT. The role of the company's communication on its OT is also highlighted. Indeed, it has a direct impact on customer's objective knowledge about supplier's OT. This argument also leads us to confirm strategic role of corporate image: it strongly influences customer's commitment in his relationship with the company.

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The essence of this Master thesis is the analysis of corporate identity and image in the selected part of non-profit organization. Furthermore, this analysis will provide valuable information about how it tries to be perceived and how it is perceived in reality. The theoretical part explains terms related to the topic, mainly focuses on corporate identity and its three components, as well as on essence and importance of the corporate image. Then briefly describes the issue of non-profit organization. The methodical part defines the objectives, methods and respondents of the thesis. The practical part is based on theoretical knowledge of the first part. First is presented selected non-profit organization and its part, which is the subject of research. The subsequent own research is divided into two parts, the analysis of identity by using the qualitative research in the form of individual interviews and the analysis of image by using the quantitative research in the form of questionnaire survey. The thesis is concluded by suggestion and recommendations for the non-profit organization.

Cette thèse a pour objectif de déterminer les facteurs explicatifs de la fidélité à l’enseigne - marque de service dans le contexte du pays émergent en intégrant le management de service et le marketing relationnel. Elle se compose de deux parties. La première partie permet de clarifier le concept de la fidélité à l’enseigne-marque de service selon une approche historique, conceptuelle et pluridisciplinaire. Elle vise à mieux comprendre la nature économique, culturelle, socio-démographique des pays émergents. Après une étude qualitative exploratoire, elle propose un modèle conceptuel de la fidélité du consommateur en combinant l’ensemble des concepts de l’expérience de service (qualité de service, image corporate) et de la relation client-marque (confiance, attachement). La deuxième partie est consacrée au test des hypothèses et à l’analyse des résultats suite à une enquête quantitative réalisée auprès des consommateurs bancaires vietnamiens. Les données sont traitées par les méthodes des équations structurelles, d’analyse des effets médiateurs simples et multiples, et la méthode d’orthogonalisation. Les résultats précisent la nécessité de concilier l’approche servicielle et relationnelle dans les études de la fidélité. Plus précisément : Valider l’impact direct et positif de toutes les variables centrales sur la fidélité du consommateur en soulignant le rôle pivot de la qualité perçue de service ; Valider l’impact indirect et positif de la qualité perçue, de l’image sur la fidélité à travers la confiance et l’attachement; Détecter et valider l’effet modérateur des variables contextuelles de la conformité sociale et de la familiarité du consommateur des pays émergents. / The objective of this thesis is to determine the factors explaining the service encounter/brand loyalty in the context of an emerging country by integrating service management and relationship marketing. It consists of two parts.The first part deals with the conceptual framework of this research. It clarifies the concept of service encounter/brand loyalty from a historical, conceptual and multidisciplinary approach. Second, it aims to better understand the demographic, economic and cultural nature of emerging countries. Finally, this section proposes, after an exploratory qualitative study, a conceptual model of customer loyalty by combining all of the concepts of the service experience (perceived service quality, corporate image) and customer - brand relationship (trust, attachment).The second part presents the empirical framework. It is dedicated to assumptions testing and results analyzing based on a quantitative survey of Vietnamese banking consumers. The data are processed by the methods of structural equation analysis, single and multiple mediating effects, and orthogonalization method. The results indicate the need to balance the service-based and relational approach in studies of loyalty. More specifically: i. Validate the direct and positive impact of all central variables on the customer loyalty by highlighting the pivotal role of the perceived quality of service; ii. Validate indirect and positive impact of perceived quality and corporate image on loyalty through trust and attachment; and iii. Detect and validate moderating effect of contextual variables of social compliance and familiarity of the consumer in emerging markets.