Systems Thinking, (ST), has lately received increased attention, once again, as a result of accelerate change conditions and as organisations seem to operate in a more complex and uncertain context, which demands a new way of thinking. ST is an answer to these challenges as it is a way of thinking and acting that adopt a broader perspective. However, the perspective is not new itself and despite its positive aspects, it is still received inferior attention in the academia as well as practice. The purpose of this research was to contribute to an understanding of the employees perception of the change process towards this perspective, in order to gain an understanding of what is difficult and what factors that have helped these individuals to gain the perspective. A theoretical framework was developed and by conducting an exploratory study of the individual change, data were collected from in-depth interviews. The research findings come up with a model of nine key factors that are considered helpful to the employees in the change process, and three of those especially useful when implementing the ST perspective. The model can be seen as practical guidelines for implementation of ST reforms.

Kollektiv styrka baseras på sammanhållningen och viljan hos invånarna att ingripa för bostadsområdets säkerhet. Viljan att ingripa påverkas av denna ömsesidiga tillit och de förväntningarna på att ingripa som delas inom området. Detta arbete är en kvantitativ studie baserat på enkäter från 691 respondenter som besvarat frågan ”Vad är bra respektive dåligt med ditt bostadsområde?”. Denna fråga har undersökts för att ta reda på hur den individuellt upplevda kollektiva styrkan påverkar vilka positiva och negativa faktorer man ser hos sitt bostadsområde. Resultaten visar att respondenter med låg upplevd kollektiv styrka oftare anger den sociala oordningen och den fysiska oordningen som negativa faktorer med bostadsområdet. De med hög kollektiv styrka tenderar att ange den sociala strukturen som positiv faktor med sitt bostadsområde. / Collective efficacy is based on the willingness of the residents to intervene for the neighborhoods sake. The willingness to intervene is affected by the mutual trust between the residents and the expectations that is shared for others to intervene. This quantitative study is based on a survey answered by 691 respondents. They’ve answered the question: ”What is good and what is bad with your neighborhood?” This question has bin examined to learn how the individual perception of collective efficacy tends to affect what positive and negative aspects of their neighborhood the respondents see. The results of the study show that respondents with a low perception of collective efficacy more often tend to see the social- and physical disorder as negative factors with their neighborhood. Those with a greater perception of collective efficacy tend to see the social structure as a positive factor with their neighborhood.

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