This report presents the preliminary study and work for the development of a site structure for the upcoming reengineering of inter-tool Infopunkt. The report describes how I have conducted a study regarding the current inter-tool information center and its development potential. Thereafter compiling the information to develop a comprehensive design approach to create a sitemap. The sitemap illustrates a new updated page structure for Infopunkt and was the primary goal of the thesis. The sitemap I have developed will form the basis for the agency that will later on develop the new updated version of Infopunkt. / Denna rapport redovisar förstudien och arbetet med att utveckla en sidstruktur för den kommande nyutvecklingen av internvertyget Infopunkt. I rapporten beskrivs det hur jag har utfört en förstudie gällande det nuvarande internverktyget Infopunkt och dess utvecklingsmöjligheter, för att sedan sammanställa informationen och ta fram en övergripande designstrategi för att skapa en sitemap. Denna sitemap illusterar en ny uppdaterad sidstruktur för Infopunkt och var det primära målet med examensarbetet. Den sitemap jag har utvecklat kommer att ligga till grund för den byrå som sedan ska utveckla den nya uppdaterade versionen av Infopunkt.

The research focuses on the relationship and interlinking between the different architectural domains within the enterprise architecture of an enterprise. The architectural domains are grouped together as business architecture, information architecture and technology architecture. First, a literature review of the definitions, history, role, functions and qualities, existing frameworks, models and domains of enterprise architecture was conducted. The definitions; role and benefits; models, frameworks, ontologies and descriptive languages of the different architectural domains were then studied as background and basis. New definitions were deduced. Second, the modelling methodology, process, elements and deliverables were investigated. An integration metamodel for enterprise architecture was developed, according to this modelling methodology. The metamodel is called the Relational Enterprise Architecture Metamodel or the REAM. Third, the research methodology for the empirical research section was investigated and determined. The proposed conceptual metamodel has been assessed through a case study within three different industries each. The feedback from the case studies was used to modify/enhance the metamodel. The possibilities for application of the modified model were then assessed at the University of Pretoria. The contribution of this research lies mainly in the development, empirical testing and refining of an integrated EA metamodel (REAM) as well as the development of new definitions for enterprise, business, information and technology architecture and relating them. / Thesis (PhD)--University of Pretoria 2015. / Information Science / Unrestricted

Digital wellbeing is a response to the current societal challenges of technology overuse and smartphone addiction. There is limited knowledge about designing for digital wellbeing, despite digital wellbeing tools becoming increasingly popular. This study looks beyond features and directs the research towards information architecture. This study examines choice architectures within contemporary digital wellbeing applications to better understand their design and structure. Specifically, it investigates how design influences decision-making processes and self-regulatory systems. Empirical data was gathered from six digital wellbeing applications and analysed abductively by adopting a qualitative content analysis approach. Despite all the applications having a high user rating, they are not designed to facilitate self-regulation. Instead of providing helpful tools to mitigate problematic smartphone use, the applications use strategies that emphasise overriding set time limits. Furthermore, digital wellbeing design principles can be considered ambiguous and lack sufficient understanding of information architecture and psychology. The results led to discussions about the motives behind digital wellbeing, contextual awareness, and how digital wellbeing challenges current views of ethics and design strategies.

The main goal of this study was to do a heuristic evaluation of the information architecture (IA) of the recently redesigned academic library website of the University of Pretoria and to provide recommendations for improvement if necessary. The main problem that is addressed by this study is that there is no comprehensive list of heuristics for the purpose of evaluating the IA of academic library websites. This study used various methods to address this problem and achieve the main goal. A literature review resulted in a set of integrated usability heuristics that can be used to do a heuristic evaluation of the IA of academic library websites. The set was created based on an integration of existing usability principles from authorities in the field of usability. The integrated set of existing principles was made applicable to academic library websites through the addition of sub-criteria based on a review of twenty related studies. A multiple-case study method was used for the heuristic evaluation of the library websites of the top three universities in South Africa, i.e., University of Cape Town, University of the Witwatersrand, and Stellenbosch University. The results of the multiple-case study method were used to further adapt the list of principles. The heuristic evaluation method was used in each of the case studies as a data collection method. Another case study was done, using the same method and revised heuristics, to evaluate the usability of the library website of the University of Pretoria and to provide recommendations. The main outcomes of this study is a list of heuristics that can be used for the heuristic evaluation of the IA of academic library websites, as well as a list of recommendations for the improvement of the newly redesigned library website of the University of Pretoria. The list of heuristics is not limited to academic library websites, however, as it can be adapted and reused for the heuristic evaluation of other types of websites. / Dissertation (MIS)--University of Pretoria, 2017. / Information Science / MIS / Unrestricted

This thesis deals with the issues of information architecture for the web sites. It is not just a theoretical approach to a problem, but also an approach to a specific practical problem. Information architecture focuses directly on the Web headquarters of the National Archives. A summary of theoretical knowledge in the field of information architecture for the web site is part of the thesis. In addition, there is also a huge part of information analysis, which is based on design information architecture for a particular web site.

En los últimos años, por la coyuntura global y los cambios ambientales cada vez más personas deciden usar medios de transporte eco amigables, siendo las bicicletas el medio más aceptado. Debido a la alta aceptación de este medio de transporte han surgido diversas empresas que ofrecen sistemas de bicicletas compartidas, estos sistemas han tenido una alta acogida en las diversas metrópolis del mundo. Esta alta demanda y acogida de tales sistemas origina una necesidad: la gestión eficiente de los mismos. En vista de ello, en este trabajo se investigó a importantes sistemas de bicicletas compartidas existentes con el fin de identificar los principales componentes de estos y los beneficios que estos sistemas brindan a sus usuarios. / In recent years, due to global situation and environment changes more and more people have decided to use eco-friendly means of transport, being bicycles the most accepted ones. Because of the huge demand of this mean of transport, several companies that offer bike sharing systems had emerged; such systems experience a high acceptance in several world metropolis. This high demand and acceptance of said systems has created a need, “The efficient management of the systems”. In this light, this work is a research of important bike sharing systems already in place, intent to identify the main components of these systems and the benefits they provide to their users. / Trabajo de investigación

The purpose of this thesis is to examine the usability of internet services for health treatments. The purpose of this study is to investigate how to improve the usability on Internet-based platforms to enhance the user experience around these systems. This, by examining the e-service 1177 as an example of such services, by using theories and previous research. Theories and methods that are dealt with are based on the literature regarding usability on web-based websites. Previous research suggests that usability is essential on similar platforms that offers online treatments. The data collection was done using a qualitative data collection method called think aloud. This data collection is used as user cases. By analyzing the content of the web applications' different pages and functions, development suggestions in the form of guidelines are generated on how to improve the current stage of similar e-services. This thesis is intended to create a foundation with guidelines for other organizations profiling themselves for onlinetreatments. The conclusion is that several components should be improved for enhancing the usability on such platforms.

Mental models are an important theme within information systems. They show how people understand reality, make decisions and how the information flows in order for them to do so. It is particularly challenging to make such decisions when it comes to determining the health of someone, making it a particularly delicate matter. In that context, this thesis takes BetterDoc as object of study. It is an organization situated in Cologne, Germany, with an increasingly positive record of providing remote healthcare services and allowing patients to have the adequate treatment for their condition. The study was based on the theory of mental models to bring to light the implicit patterns present in making decision in that context. That was done by conducting qualitative interviews with the staff of the organization, across different teams, and synthetizing the findings in a common model that shows points of decision and the supporting information. Those findings are useful for identifying points that need to be structured to provide clarity and understanding, increasing the synergy and transparence of a socio-technical system that can influences the outcomes of healthcare for many people.

Den globala pandemin covid-19 har lett till att organisationer genomför distansarbete, vilket ökar behovet av digital kommunikation. Högskolor i Sverige är en del av organisationerna som har arbetat på distans det senaste året. Ett kommunikationsverktyg som högskoleanställda har är medarbetarwebbplatsen. Denna studie syftar till att undersöka hur informationsarkitekturen på medarbetarwebbplatsen påverkar anställdas distansarbete. För att göra detta undersöker denna studie Högskolan i Borås medarbetarwebbplats och hur den har påverkat anställdas distansarbete med hjälp av ett teoretiskt ramverk skapad för informationsarkitektur på webbplatser. Studien bygger på data som samlats in från en webbplatsanalys av högskolans webbplats, intervjuer och tänk-högt användartest. Totalt genomfördes tio intervjuer och användartest tillsammans med anställda med olika yrkesroller på Högskolan i Borås. Resultatet visar att högskolans medarbetarwebbplats har de element som efterfrågas i en bra informationsarkitektur, men den uppfyller ändå inte användarnas förväntningar. Det beror på att dessa element inte fungerar som förväntat av användarna. Resultatet visar också att distansarbete har ökat behovet av en funktionell medarbetarwebbplats eftersom fysisk interaktion inte längre är möjlig. Det visar också att eftersom webbplatsens informationsarkitektur gör det svårt att hitta information påverkar webbplatsen anställda på distans som spenderar mer tid än önskat på att söka på webbplatsen. / The global pandemic of covid-19 has led organizations to conduct teleworking, increasing the need of digital communication. Universities in Sweden are part of these organizations that has been teleworking for the past year. One communication tools university employee have is the employee website. This study aims to explore how the information architecture of employee website affects employees’ telework. To do so, this study investigates the employees’ website of Borås university and how it has been affecting employees telework using a theoretical framework created for information architecture on websites. The study draws upon data collected from a website analysis of the university’s website, interviews, and think-aloud user tests. A total of ten interviews and user tests were conducted with employees with different professional roles at Borås university. The results show that the university’s employees’ website does have the elements required in information architecture however, it does not live up to the users’ expectations. That is because these elements, while implemented, do not work as expected by the users. The results also show that teleworking has increased the need of a functional employee website as physical interaction are no longer possible. They also show that, because the information architecture of the website makes it difficult to find information, the website affects teleworkers that spend more time than desired searching on the website.

Web users are becoming more critical of the web sites they use. This dissertation evaluates the information architecture of the academic library web site at the University of Cape Town. The evaluation of the information architecture of an academic library web site is important because the web site functions as an international gateway to the institution's valuable library resources. A library may therefore be judged on the basis of its web site. It is no wonder that a lot of effort is put into ensuring a well-designed web site. A multi-approach evaluation was completed to evaluate the library web site. Firstly, a formal usability test was conducted with five users to establish the required site structure and to identify any possible problems with the usability of the site. Secondly, a heuristic evaluation with an expert was conducted to test the web site content, information architecture, and navigation design. Thirdly, a closed card sort analysis with ten participants was completed in order to establish the required site structure and terminology for the potential web site re-design. Fourthly, a comparative analysis of the previous versions of the university library web site was done to highlight the main differences and improvements. Reviewing "prior-art'1/previous versions of any web site guarantees the development of an improved information architecture. In addition to the aforementioned evaluation techniques, the study recommended the use of a requirements document that was developed for the purposes of this study that details a set of standard guidelines for the academic library site maintenance. In an attempt to improve the navigation problems identified on the library web site, a site map was developed for the web site as well. 11l This research found that the library web site had an overall usable web site with users rating their satisfaction with the site between good and very good. The site however exhibited a few problems with the terminology used, there were also problems identified with the navigation design. Issues relating to identifying specific information were also identified. This dissertation presents recommendations to handle the aforementioned problems. The study also encourages continual web site evaluation.