Utvärderingar är viktigt att göra på alla slags produkter. Det finns en uppsjö av olika tillvägagångssätt för att utvärdera en webbplats användbarhet. Syftet med den här rapporten är att undersöka om metoderna expertutvärdering och användartestning är ett tillräckligt effektivt och enkelt ramverk att använda för att grundligt utvärdera en webbplats ur ett användbarhetsperspektiv. Vi har använt dessa metoder för att utvärdera en webbplats och sedan analyserat huruvida metoderna har kompletterat varandra när det kommer till antalet och typen av funna fel. Undersökningen visar att båda metoderna genererar ungefär lika många unika problem var för sig och att de kompletterar varandra mycket bra. Kombinationen av de två metoderna har givit en tillräckligt övergripande beskrivning av problembilden och även genererat en god mängd med användbarhetsproblem och förslag till förändringar både ur en användares och en interaktionsdesigners perspektiv.

The number of Institutional Repositories (IRs), such as DalSpace, has been growing in the past few years. However, most IRs are not widely used by the intended end users. Evaluating the user interfaces is an essential part of any process to increase users' acceptance of IRs. There are two foci of this thesis: to evaluate the usability of DalSpace's interface using Nielsen's heuristics to uncover usability problems for development purposes and to examine the differences between user-interface experts and non-experts in uncovering problems with the interface. To apply the heuristics to the interface, I formed user profiles (also known as personas) to represent potential end-users groups. These profiles helped to communicate users' needs, abilities, tasks, and problems. To produce a reliable list of usability problems by applying the heuristic evaluation approach, I examined the impact of expertise on the quality of the results. From the individual heuristic analyses (by both experts and novices), I distilled 66 usability problems classified by severity. Also, the frequency of each violated heuristic was used to assign priority to the uncovered usability problems as well as the severity level. The results of applying the heuristic evaluation show that both experts and non-experts can uncover usability problems. In fact, the ability to find difficult and easy problems was recorded for both types of evaluators. However, experts tend to reveal more serious problems, while novices uncover less severe problems. Interestingly, the best evaluator (who found 21% of the total number of problems) was a novice. Our results indicate that we cannot rely on one evaluator even if the evaluator is an expert. The administrative interface is out of the scope of the thesis; however, the usability of the interface should be examined for improvement purposes. More user profiles should be formed to represent additional user groups for more interfaces including the end user and staff's interfaces. Both results from the user profiles and the list of usability problems will be given as tools to the development team for improvement.

This master`s research analyses reorganisation programme of the school system in Mažeikiai district. It reveals the essence and the expression of the reorganisation of the school system. It theoretically focuses on the situation of the education reform in Lithuania and involves a review on the reorganization of the foreign school system. Also, there are identified the determinants of the reorganization of the school system in Mažeikiai district and in the country. The main method of this research has been an oral interrogation as well as a qualitative interview. Obviously, the Protocol (the questionnaire of the qualitative interview) has been prepared for the research. Seventeen experts of education from Mažeikiai district has taken part in the interrogation. The content method of analysis has been applied for processing the research data as well as for the analysing data there was applied the logical – inductive method. Thus, the results of the interrogation permitted to define the weaknesses and strengths of the reorganisation programme of the school system in Mažeikiai district. In addition, the hypothetical premises (which were raised in the beginning of the research) confirmed only partly because the reorganization programme of the school system in Mažeikiai district is appraised quite propitious. Though, it has a lot of imperfections. The opinion of the education experts confirms the second hypothetical premise that there is a shortage of modern... [to full text]

The iPhone has become a top selling smartphone since its launch in 2007 and has along with its iOS (Apple's mobile operating system) overtaken many popular and established mobile phone brands in the ratings. Some competitors have not been able to provide a competing smartphone while others have grouped together to withstand the Apple onslaught. There are probably quite a few reasons why the iPhone has become such a success, and one could likely write a report solely about those reasons. I will focus on one of them in this study, maybe one of the most important reasons: the iPhone came with a revolutionizing user interface. I have studied iOS applications and their user interface components along with related research in order to try and find out what exactly makes it so attractive and also to uncover any flaws I might stumble across along the way. In order to answer this, and to gain a better insight into the iOS, I have developed an iPhone application from scratch covering all of the basic functionality usually found in any other iPhone application. The results will show that most of it seems to relate with Apple enforcing very strict rules and guidelines, along with limitations placed on the developer and the process as a whole. This strict process ends with Apple evaluators performing a review of the finished product, using their guidelines as heuristics. These guidelines will be proven to have scientific credibility, and the controlled development process will be a key to defining the iOS success.

The main goal of this study was to do a heuristic evaluation of the information architecture (IA) of the recently redesigned academic library website of the University of Pretoria and to provide recommendations for improvement if necessary. The main problem that is addressed by this study is that there is no comprehensive list of heuristics for the purpose of evaluating the IA of academic library websites. This study used various methods to address this problem and achieve the main goal. A literature review resulted in a set of integrated usability heuristics that can be used to do a heuristic evaluation of the IA of academic library websites. The set was created based on an integration of existing usability principles from authorities in the field of usability. The integrated set of existing principles was made applicable to academic library websites through the addition of sub-criteria based on a review of twenty related studies. A multiple-case study method was used for the heuristic evaluation of the library websites of the top three universities in South Africa, i.e., University of Cape Town, University of the Witwatersrand, and Stellenbosch University. The results of the multiple-case study method were used to further adapt the list of principles. The heuristic evaluation method was used in each of the case studies as a data collection method. Another case study was done, using the same method and revised heuristics, to evaluate the usability of the library website of the University of Pretoria and to provide recommendations. The main outcomes of this study is a list of heuristics that can be used for the heuristic evaluation of the IA of academic library websites, as well as a list of recommendations for the improvement of the newly redesigned library website of the University of Pretoria. The list of heuristics is not limited to academic library websites, however, as it can be adapted and reused for the heuristic evaluation of other types of websites. / Dissertation (MIS)--University of Pretoria, 2017. / Information Science / MIS / Unrestricted

Darbo objektas: Kaimo turizmo klasteris. Tyrimo tikslas: Išanalizuoti kaimo turizmo klasterio formavimą(si) Panevėţio rajone. Uţdaviniai: 1) Pateikti kaimo turizmo ir klasterio sampratas; 2) Atlikti Panevėţio rajono kaimo turizmo SSGG analizę; 3) Sudaryti potencialų Panevėţio rajono kaimo turizmo klasterį; 4) Atlikti Panevėţio rajono kaimo turizmo klasterio formavimo(si) ekspertinį vertinimą; Tyrimo metodai:  Mokslinės literatūros analizė;  Anketavimas Išvados: 1. Kaimo turizmas tai kaimo turizmo paslaugos teikiamos maţai apgyvendintose vietovėse arba įvairi veikla siūloma kaime. Tuo tarpu klasteris yra pagal geografinį principą vienoje vietoje sukoncentruotos tarpusavyje veikiančios ir konkuruojančios įmonės 2. Iš atliktos SSGG analizės duomenų siūlyčiau kaimo turizmo sodyboms teikti paraiškas ES paramos fondams, nes didelę dalį kaimo turizmo silpnybių galima ištaisyti turint didesnias finansines galimybes, o ir paraiškų iš Panevėţio rajono paramai gauti praktiškai nepateikiama. 3. Išanalizavus uţsienio ir Lietuvos mokslininkų literatūrą, taip pat atsiţvelgiant į Panevėţio rajono specifiką kaimo turizmo klasterį Panevėţio rajone turi sudaryti visų sričių asmenys dirbantys turizmo sektoriuje, kurie išmanytų vietos specifiką. Taip pat nustačius klasterio dalyvių ryšius, kurie vienaip ar kitaip tarpusavyje yra susija siūlyčiau klasterio dalyviams kurti bendrus turizmo produktus. 4. Atlikus ekspertinio vertinimo tyrimą paaiškėjo klasterio nauda įmonėms ir rajonui, tačiau ir jo... [toliau žr. visą tekstą] / The aim of the research: Rural tourism cluster The object of investigation: To analyze the rural tousim cluster formation in Panevėţys district Objectives: 1) Present rural tourism and cluster concepts; 2) Create potencial Panevėţys district rural tourism SWOT analysis; 3) To create Panevėţys district rural tourism cluster; 4) Perform Panevėţys district rural tourism cluster formation of expert evaluation; Methods of research:  The scientific literature analysis;  Qustionnaire; Findings: 1) Rural tourism is rural services are provided in sparsely populated areas or the number of activities offered in the village. Meanwhile, cluster is based on geographical principle concentrated in one place, and competing with each other. 2) From analyzing data of SWOT analysis I suggest farmstead‟s to apply for EU support fund, because large part of rural tourism weaknesses can be corrected with greater financial opportunities moreover there‟s virtually no request for that support from Panevėţys district. 3) The analysis of foreign and Lithuanian scientific liretature, as well as taking into account the specifics of Panevėţys district rural tourism cluster in Panevėţys district shall consist of all areas of a person working in tourism sector who are experts in the local specifics. The definition of cluster participants connections which in one way or another are associated with each. I suggest to participants to develop joint tourism products. 4) After peer review investigation revieled... [to full text]

This thesis evaluates a DEMO version of the mobile web site for medical recordsonline, m.minavardkontakter.se, from a web accessibility point of view. The evaluationis an expert evaluation based on the ISO standard for web accessibility, Web ContentAccessibility Guidelines (WCAG) 2.0 that is complemented with an evaluation basedon fictitious characters, so called personas. The personas were used to representthree groups of people with different kinds of disabilities; perceptual impairment(aniridia), physical impairment (rheumatism) and cognitive impairment (aphasia). Bycombining and comparing these two methods of evaluation, the thesis also evaluatesthe methods themselves. It was seen from both evaluations that the mobile web sitedoes not entirely fulfill the requirements (success criteria) for web accessibility.WCAG 2.0 found more problems in accessibility than did the personas. However, thepersonas found some problems that were overseen by WCAG 2.0, especially whenthe mobile web site was explored using voice synthesis. The results from the twoevaluations were combined in a set of recommendations for improvement, ranked inorder of importance according to the author. The results conclude that WCAG 2.0 isa good tool for evaluating web accessibility but it is recommended to continue to usethe personas in the future development of the mobile web site.

The goal of this thesis is the development of Publizebra.se, a user-centered special digital library prototype for self-publishing authors. The service is aimed to provide valuable information, features and resources in the production, marketing and distribution of books.    Digital libraries have in recent years started to play a role in providing self-published authors with the tools, information and services required to publish independently with standardized quality. The focus has been to promote self-publishing and avoiding the pitfalls of appalling cover art, poor editorial work or zero marketing. In Sweden no such digital library initiative exists, combined with the problem of relatively few self-publishing services providing the possibility of independent publishing, without stepping into any of the pitfalls above.   The development of Publizebra.se seeks to fill the gap of digital library initiatives for self-publishing in Sweden, aggregating and distributing the value-adding features and user needs of independent authors. The applied research follows a five-step design process associated with the methodology of user-centered design, consisting of strategy, discovery, information architecture, design and prototyping. Every step of the process encompassed methodologies for taking the development forward, while further relying on fundamental research of the environment and user needs. Heuristic evaluation and expert evaluation were conducted on the prototype by LIS and usability experts to assess its functionality and user-centered design. The feedback concluded the prototype to be accessible and easy to use, while indicating the need for additional development and improvements to visual and interaction design features prior to further testing.

Цель инновационной системы – привнесение новшеств, которые позволят выпускать новую продукцию, более совершенную с точки зрения потребительских качеств. В связи с этим, существенную значимость приобретает оценка целесообразности внедрения инновационных материалов. В рамках исследования, была проведена оценка существующих методик оценки экономической эффективности внедрения инновационных материалов. Также был предложен и апробирован алгоритм принятия решения оценки целесообразности внедрения в производство инновационных материалов. Практическая значимость работы основывается на методическом обеспечении процесса оценки целесообразности внедрения инновационных материалов в производство. / The goal of the innovative system is to introduce innovations which will make possible to release new products better in terms of their consumer qualities. In this regard, the evaluation of the possibility of introducing innovative materials becomes highly significant. In the study, the evaluation was carried out of existing method for assessing the economic efficiency of introducing innovative materials. The decision-making algorithm for evaluation of the possibility of introducing innovative materials into production was proposed and tested. The practical importance of the work is based on the methodological support of the process of evaluation the possibility of introducing innovative materials into production.

行政院農委會為了提昇網站服務品質，委託台灣農業資訊科技發展協會將「休閒農業服務網」入口網站與所屬的二十個家族網站進行相關整合計畫，同時以2007年12月研考會公布的「政府服務品質獎評獎作業手冊」為參考依據，希望透過「休閒農業服務網」入口網站改善來提昇網站的服務品質，整合各相關業務機關的資訊，提供民眾完善的資訊服務平台，為農村旅遊配套措施加值，並促進農村經濟活絡與提昇生活品質之終極目標。 本研究首先依據評獎的計分方式，以內部效益、外部效益、整合性的解決手法與資通訊（ICT）服務導入等四大項評分標準，協助建置客觀且可衡量的構面與指標。然後利用深度訪談、專家訪談的專業建議、焦點團體訪談(FGI)等方式來瞭解使用者真正的需求與題項，並修正前項構面與指標。並採用層級分析法（AHP）來計算服務品質構面的題項，最後以網路問卷與問卷調查的方式進行滿意度分析，進而產生初步KPI。 同時，透過初步KPI進行實際的網站功能改善，分析民眾對網站服務品質的滿意度是否提升，提出具體可行、較大幅度的修正建議，以趕上目前科技網路的進步。希望透過此次研究，能更深入了解非營利入口網站的實務機制與流程，日後可依不同網站需求做調整，推展到其他非營利的網站。 本研究的網站服務品質提升的計畫經過嚴謹的調查，確實執行所有階段活動，並實體進行網站服務品質的功能改善，經過改善前後的兩次問卷調查結果對照，來評估網站功能改善的效益。研究結果依據評獎計分方式，在總得分1000分中獲得989分。整體而言，本次計畫確實有達到服務品質提升的目的。網站內容技術的發展以及網站應用普及，已促使政府機關或民眾，在觀念上及對網站內容的預期上，都遠高於以往。近年，整體大環境加上政府資訊網路的大幅發展，也促使我們需要認真思考，非營利網站與休閒農業相關的政府網站能加強改進，以滿足網路使用者的需求。 / The Council of Agriculture (COA), Executive Yuan authorized the Taiwan Agriculture Information Technology Association—the management team of the EZGO website—to integrate COA’s twenty sub-websites into a “EZGO” portal website. Referring to the service benchmarks of the annual “Executive Yuan Service Quality Award“, which the Research, Development and Evaluation Commission of the Executive Yuan presented on December, 2007, EZGO hopes to improve the COA’s web service quality with integrated information from related government agencies. Furthermore, with this portal, EZGO aims to promote agri-tourism, to expedite the economic revival of farm and fishing villages, and to improve the living quality of rural communities. The objective of this research is to provide EZGO with measurable and objective Key Performance Indicators （KPIs）to evaluate EZGO’s portal. First, measurable evaluate on criteria, which are based on the Government Service Quality Award’s benchmarks, were established. Second, some literatures review, in-depth interviews, expert interviews and a focus group interview to investigate the current situation of the web portal and its sub-websites and to determine the real needs of primary users were conducted. These results were adapted to previous criteria. Third, utilize the analytic hierarchy process method was utilized to calculate the weight of criteria and convert them into performance indicators. Finally, online questionnaire surveys and face-to-face interviews were conducted to turn those indicators into preliminary KPIs. Furthermore, EZGO used those preliminary KPIs to improve their website service quality, analyze users’ feedback to website and even suggest web redesign, in alignment with contemporary Internet user behavior trends. This research intends to establish fair, measurable and adjustable KPIs to evaluate non-profit portals and other similar websites. The research demonstrates a website service improvement process that combines rigorous investigation and thorough execution. The research actually did interpret and apply research findings to the EZGO portal website services and compared the before and after KPIs to evaluate improvements to the EZGO portal.