This study examines decision-making processes involved in the development, integration and management of Information and Communication Technology (ICT) in self-managing secondary schools and influences that affect these processes. To obtain an holistic view of ICT decision-making processes, a case study is undertaken of three co-educational, state secondary schools within a regional New Zealand city, thereby establishing a multiple case study. The principal, network manager and three staff nominated by the principal as playing an active role in ICT decision-making processes were interviewed using an open-ended interview. Five frequently cited generic decision-making models, developed by theorists to describe specific features of the decision-making process, are examined to provide a theoretical platform against which the interview data are analysed and interpreted. The study concludes that ICT decision-making in the case study schools is influenced particularly by technical knowledge and understandings. Such decision-making tends to be ad-hoc, isolated from other important influences particularly in relation to teaching and learning issues, and 'bounded' because of limited information, the limitations of existing technology, and the inability of schools to keep abreast of technological changes. Six implications are therefore put forward to inform future ICT decision-making in schools. They are: 1. Schools should develop a strategic plan that is underpinned with technical planning requirements; 2. Technical advice and professional development should be provided for principals; 3. Principals should consult outside the school environment for technical advice to assist with decisions; 4. The role of the ICT committee should be redefined to include planning and development of ICT; 5. Principals should ensure that staff receive professional development; and 6. Schools should consider student access and the best way of integrating ICT into teaching and learning. The study highlights the need for schools to develop strategic plans that address teaching and learning issues in the development, integration and management of ICT in self-managing secondary schools. Technical decisions should be made in support of these.

Loyalty management has emerged over recent years as a topic of significant importance in both academic and practitioner discourse, articulating the benefits of an extended relationship with key stakeholders including, but not limited to, customers, employees and shareholders. This research explores the theory and practice of loyalty management from a communications perspective. The thesis attempted to discover how the integration or non-integration of internal and external communication affects the communication of loyalty, in addition to how loyalty management contributes towards the organisation�s perceived creation of value. In doing so, it also examines how the practice of customer relationship management (CRM), integrated marketing communication (IMC) and the use of information and communication technology (ICT) plays a role in the communication of loyalty. The research entailed a three-year ethnographic study of a business-to-business financial services organisation specialising in vehicle fleet leasing and management services, comprising a review of relevant academic literature; and participant observation, focus group studies, qualitative surveys and document analysis. Besides evaluating loyalty management from a communications perspective, the thesis contributes towards the body of knowledge on Australian organisations from an organisational culture perspective, as well as exploring communication beyond the traditional boundary of within the organisation itself. Unlike most loyalty management approaches, the holistic stance considers other stakeholders besides customers, in detail. The study does not seek to establish validity and generalisability. Rather, the mainly interpretist approach preserves the form and content of human behaviour by detailing descriptions of the concrete experience of life within a particular culture and of the social rules, patterns and perceptions that constitute it. The findings showed that organisational communication has to be integrated and cohesive to enable the effective management of loyalty. Furthermore, the results confirm that the notion of organisational boundaries comprising �internal� and "external" communication is limited. Involved protagonists, acting together from within and external to an organisation, create, sustain and manage meanings through the use of signs and symbols within a particular context to form a unique culture or community. In addition, the notion of loyalty and the creation of value for the consequent success of the organisation is an important and valid perception for most of the stakeholders. For this organisation, the use of ICT and practice of CRM and IMC has varying degrees of impact, mainly enhancing the communication of loyalty. The detraction of value is caused primarily by the fragmentation of communication between the stakeholders, in addition to the existence of sub-cultures with conflicting needs.

This study focuses on the role of Information and communication technology (ICT) in support of effective knowledge management. Based on a comprehensive literature review, a knowledge management framework was developed for investigating the role of ICT in support of knowledge management. The framework not only centers on the dynamics of knowledge objects and processes, but also focuses on the impact of the internal knowledge management environment where organizational, managerial, structural, cultural and other related elements are intertwined and interplayed. Based on this research framework, two sets of hypotheses were proposed for testing: (a) whether ICT enables and facilitates conversions between knowledge objects and knowledge management processes, and (b) whether the internal knowledge management environment impacts the effective implementation of knowledge management projects. To test the hypotheses, a combination of qualitative and quantitative research methodologies including theoretical induction, continuous literature review, secondary data analysis, and the conduct of an online questionnaire survey and a case study was adopted in this study. The empirical findings were drawn from the secondary data analysis, case study and questionnaire survey. A questionnaire survey and a case study were conducted to obtain empirical data for testing and validating research hypotheses. To obtain a better understanding of current knowledge management best practices, secondary data were gathered and analyzed. In order to investigate the conversion processes of knowledge objects, an online survey was used to explore the experience, perceptions and opinions of respondents in the use of electronic resources at an individual level. To identify the factors that can determine success or failure in implementing knowledge management projects, a case study involving the pilot implementation of a knowledge portal was undertaken for collecting and analyzing empirical evidence from the field. The empirical findings confirm the ICT's enabling role in knowledge management. The results of this study further suggest that the conversion processes between data and information are fully supported by ICT, whereas the conversion processes between data and knowledge, and the conversion processes between information and knowledge are only partially supported by ICT. While knowledge codification and dissemination are increasingly supported by ICT, supportive technology for knowledge generation and application remains much less effective. The critical success factors impacting the implementation of knowledge management projects include organizational, structural, strategical, managerial, and cultural elements. These interlocking elements form the internal knowledge management environment in an organization. This study provides theoretical contributions by better understanding the nature of knowledge, the relationship between ICT and knowledge management, and the relationship between knowledge management and internal knowledge management environment. It also provides a contribution relevant to practitioners by developing a novel knowledge management framework, which can be used as a guideline of knowledge management efforts.

Thesis (Ph. D.)--Ohio State University, 2007. / Title from first page of PDF file. Includes bibliographical references (p. 292-306).

Si, dans notre tentative pour penser les usages futurs des technologies de l'information et de la communication, nous sommes sans doute inévitablement enfermés dans les limites des usages actuels, peut-être les artistes qui mobilisent ces technologies peuvent-ils, qu'ils en aient ou non conscience, nous donner à voir des logiques et des pratiques qui permettent d'imaginer quelques éléments de ce futur. Ceci, bien entendu suppose que les artistes soient capables d'anticipations dans le domaine de l'innovation technologique. Pour explorer cette hypothèse, nous avons volontairement décidé d'analyser des productions artistiques pour tenter de comprendre comment les « usages artistiques » se forment dans le cours de l'élaboration et de la réalisation d'un projet, mais également la façon dont ces oeuvres, qualifiées de « tekhnê-logiques », inventent ou mettent en scène de nouveaux usages (imaginés ou réels) liées à la communication contemporaine. Les Technologies de l'Information et de la communication, dans ce contexte, apparaissent comme des outils de production et non pas seulement des outils de diffusion ou de transmission. Les artistes ne se limitent par à travailler avec les TIC mais aussi à travailler sur elles, en leur attribuant de nouvelles formes esthétiques, organisationnelles, symboliques, en créant de nouveaux dispositifs communicationnels. En parallèle à ces analyses de pratiques artistiques multimedia, une analyse approfondie des collaborations entre un centre de R-D (France Télécom R&D) et des artistes a été menée pendant trois années (de 2001 à 2004) pour comprendre comment les coopérations s'établissent, aboutissant à des innovations dans le domaine des télécommunications. Ces analyses ne valent pas tant par les objets qu'elles traitent et les résultats auxquelles elles aboutissent que par la façon dont elles ont été traitées, c'est-à-dire par l'élaboration progressive d'une approche fondée sur l'hypothèse d'une analyse en termes d'esthétique « in-formationnelle ». Cette approche permet de questionner les notions d'usages, d'anticipation et d'innovation à travers les notions de forme et d'in-formation, c'est-à-dire en questionnant leurs différentes régimes de visibilité, et en élaborant l'hypothèse que les TIC se présentent aujourd'hui sous la forme de « Gaz media » (ou « Khaos media »). Le projet de cette recherche est de considérer que l'Esthétique doit être ré-investie, davantage qu'elle ne l'est encore, par les Sciences de l'Information et de la Communication, non seulement comme objet, mais surtout comme théorie des formes et des processus.

<p>In this thesis I'm trying to investigate how good educational computer programs work in elementary school. I delimited the study to contain one elementary school in the stages of 6 to 9. The method I used was qualitative and the approach was inductive. I interviewed four teachers and five pupils as the way to collect data for the study. The theories I used were parts from different books with authors, which have done similar studies and researches. I also used the elementary school course documentations as theories.</p><p>From this study I can tell that the selected school's programs are best suited for background information. The programs are not as good for deeper knowledge. The motivation gets better among pupils when using the programs. The programs for mathematic follow their course documentation better than the programs for the social-oriented subjects do. The interviewed teachers and pupils want more programs, and the ability to use the programs fully (which aren?t possibly today due to some circumstances). This study may be continued in the future to include other schools in Sweden.</p>

<p>Small and medium size enterprises are currently the major part of economic activities through out the world. Nowadays, they represent about 99% of all types of enterprises in Sweden, with providing high job opportunities to its labour force as these enterprises need focus in their development; the internal control mechanism is a means and a way of directing, monitoring and measuring the SMEs resources. It plays an important role in preventing and detecting fraud and protecting the physical and intangible resources as well as leading to high efficiency of the business operation. one since it contributes a lot for the majority of business enterprise involved in SMEs.</p><p>This study examines and describes the effectiveness of internal control systems in Swedish small and medium size enterprises. The study focuses on the main five components of internal control and their impact on achieving the company’s objectives. In so doing, the study creates a better understanding of effective internal control that may be applicable to the context of SMEs and establish theoretically the features of an effective internal control for sampled SMEs. To achieve this objective we formulate one research question: system of SMEs comply with the principles of effective internal control? into how closely SMEs follow the virtues of effective internal control in their business operation.</p><p>Applying an inductive approach in qualitative interview, the study found out that, contrary to what is generally suggested, SMEs are aware of the importance of having a good internal control system. The findings of the research enabled the emergence of a theory grounded in the collected data. Indeed, the major features of an effective internal control system applicable for SMEs are found to be control activities, effective information and communication system, effective monitoring and evaluation system framework.</p><p>Key words: <strong>SMEs, internal control, control environment, risk management, control activities, information and communication, monitoring and evaluation</strong></p>

Thesis (Ph.D. (Leer en Onderrig)--North-West University, Potchefstroom Campus, 2008.

Globalization and the rise of the Information Society pose many challenges to developing nations. In adherence to the Millennium Development Goal of digital inclusion, the government of the Dominican Republic established a national program of community technology centers, or telecenters, that aim to promote digital literacy among the poor. This study examined how these telecenters promote the adoption of information and communication technologies (ICTs) and tested whether perceived structural factors, individual motivation or demographics predict adoption. Results from a survey conducted in the rural villages of El Seybo, Navarrete, and Oviedo confirm that telecenter users learn how to use information and communication technologies as a resource for information about civic life, entertainment, and professional development. The study concludes that telecenters can succeed in decreasing digital poverty, provided issues of sustainability are addressed with consistent and continued government funding and support. The field of information and communication technologies for development (ICT4D) is in its infancy and has yet to develop strong methodological or theoretical standards. This study of ICT adoption and telecenter use in rural areas of the Caribbean contributes empirical evidence to the literature of this emerging discipline.

Small and medium size enterprises are currently the major part of economic activities through out the world. Nowadays, they represent about 99% of all types of enterprises in Sweden, with providing high job opportunities to its labour force as these enterprises need focus in their development; the internal control mechanism is a means and a way of directing, monitoring and measuring the SMEs resources. It plays an important role in preventing and detecting fraud and protecting the physical and intangible resources as well as leading to high efficiency of the business operation. one since it contributes a lot for the majority of business enterprise involved in SMEs. This study examines and describes the effectiveness of internal control systems in Swedish small and medium size enterprises. The study focuses on the main five components of internal control and their impact on achieving the company’s objectives. In so doing, the study creates a better understanding of effective internal control that may be applicable to the context of SMEs and establish theoretically the features of an effective internal control for sampled SMEs. To achieve this objective we formulate one research question: system of SMEs comply with the principles of effective internal control? into how closely SMEs follow the virtues of effective internal control in their business operation. Applying an inductive approach in qualitative interview, the study found out that, contrary to what is generally suggested, SMEs are aware of the importance of having a good internal control system. The findings of the research enabled the emergence of a theory grounded in the collected data. Indeed, the major features of an effective internal control system applicable for SMEs are found to be control activities, effective information and communication system, effective monitoring and evaluation system framework. Key words: SMEs, internal control, control environment, risk management, control activities, information and communication, monitoring and evaluation