Marchand, Kettinger and Rollins’s (2001) definition of Information Orientation gave us  an  overall  understanding  about  company’s  information  management.  Different from  Market  Orientation  and  Customer  Orientation  etc.,  Information  Orientation Theory  focuses  on  study  of  how  interaction  of  people,  information  and  technology affect  business  performance.  It  pursues  to  establish  an  infrastructure  of  information technology application capabilities within a business organization to achieve effective information  use  and  business  performance  improvement.  In  this  study,  we  are applying  Marchand’s  Information  Orientation  Theory  to  the  information  technology application system of the Sigma Kudos, an Information Logistics Company by using Case Study methodology. We learnt that Marchand’s Information Orientation theory and  its  entities  can  be  used  perfectly  to  exam  and  measure  the  information management  capability  of  the  company.  During  the  study,  we  find  out  many interesting  aspects  which  information  product  companies  need  to  consider  about. Among  of  them,  one  aspect  is  the  main  finding  from  this  study  that  we  integrate resource and vision/strategy to the Information Orientation Theory as they are also the key areas that have an effective impact to a company’s business performance.

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This research investigated whether Group Information Behavioural Norms (GIBNs) are correlated with the effective use of a collaborative information system. Previous research seeking to conceptualize ‘social influence’ in technology adoption has not attempted to include GIBNs. The dependent variable, ‘Effective Use’, comprised two subjective Effectiveness Judgments and three objective Actual Use measures. A mediating variable, ‘Group Adoption’ (GA) of the information system, was conceived as a behavioural expression of group norms and hypothesized to correlate with both GIBNs and Effective Use. It was also hypothesized that GIBNs would have a stronger relationship with Effective Use than the widely used Technology Acceptance Model (TAM) dimensions of Perceived Usefulness and Perceived Ease of Use. A mixed-methods case study approach was used because measurement of stable norms in workplace groups was required. A medium-sized engineering firm was chosen, and the collaborative information system studied was Knowledge Forum (KF), an educational research tool that was implemented to promote the exchange of information. There were both expected and unexpected results. GIBNs outperformed the TAM in explaining all three Actual Use variables, although the TAM was the sole significant correlate for one Effectiveness Judgment variable. Information Sharing and Proactive Information Use had opposite correlations with Effective Use, suggesting the existence of distinct information ‘sharing’ and ‘proactive use’ group norms. In addition, the TAM and GIBNs seem to have complementary influences on Effective Use. GA was unexpectedly observed to have the strongest relationship with Effective Use, having a significant relationship with four of five Effective Use measures. GA was also observed to mediate the TAM but not GIBNs. The results of a case study cannot be extensively generalized. However, the findings are important in three ways. First, this research provides evidence that GIBNs and the TAM exert complementary influences on Effective Use, and that Effective Use is best explained by also including GA. Second, GA may represent a valuable ‘social influence’ extension to the TAM, as a behavioural expression of group norms for collaborative information systems. Finally, this study illustrates the importance of a multi-dimensional conceptualization of ‘Effective Use’ of an information system.

This research investigated whether Group Information Behavioural Norms (GIBNs) are correlated with the effective use of a collaborative information system. Previous research seeking to conceptualize ‘social influence’ in technology adoption has not attempted to include GIBNs. The dependent variable, ‘Effective Use’, comprised two subjective Effectiveness Judgments and three objective Actual Use measures. A mediating variable, ‘Group Adoption’ (GA) of the information system, was conceived as a behavioural expression of group norms and hypothesized to correlate with both GIBNs and Effective Use. It was also hypothesized that GIBNs would have a stronger relationship with Effective Use than the widely used Technology Acceptance Model (TAM) dimensions of Perceived Usefulness and Perceived Ease of Use. A mixed-methods case study approach was used because measurement of stable norms in workplace groups was required. A medium-sized engineering firm was chosen, and the collaborative information system studied was Knowledge Forum (KF), an educational research tool that was implemented to promote the exchange of information. There were both expected and unexpected results. GIBNs outperformed the TAM in explaining all three Actual Use variables, although the TAM was the sole significant correlate for one Effectiveness Judgment variable. Information Sharing and Proactive Information Use had opposite correlations with Effective Use, suggesting the existence of distinct information ‘sharing’ and ‘proactive use’ group norms. In addition, the TAM and GIBNs seem to have complementary influences on Effective Use. GA was unexpectedly observed to have the strongest relationship with Effective Use, having a significant relationship with four of five Effective Use measures. GA was also observed to mediate the TAM but not GIBNs. The results of a case study cannot be extensively generalized. However, the findings are important in three ways. First, this research provides evidence that GIBNs and the TAM exert complementary influences on Effective Use, and that Effective Use is best explained by also including GA. Second, GA may represent a valuable ‘social influence’ extension to the TAM, as a behavioural expression of group norms for collaborative information systems. Finally, this study illustrates the importance of a multi-dimensional conceptualization of ‘Effective Use’ of an information system.

Submitted by Josimara Dias Brumatti (bcgtese@ndc.uff.br) on 2017-01-11T14:44:58Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_Sergio_Martins.pdf: 5122055 bytes, checksum: dfb8de5e735e4146052ffe1f11cca2e2 (MD5) / Approved for entry into archive by Josimara Dias Brumatti (bcgtese@ndc.uff.br) on 2017-01-11T14:45:53Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_Sergio_Martins.pdf: 5122055 bytes, checksum: dfb8de5e735e4146052ffe1f11cca2e2 (MD5) / Made available in DSpace on 2017-01-11T14:45:53Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_Sergio_Martins.pdf: 5122055 bytes, checksum: dfb8de5e735e4146052ffe1f11cca2e2 (MD5) / O presente estudo consiste em uma análise comparativa de modelos de Gestão da Informação (GI) sob a perspectiva integrativa dos recursos de informação. As bases teóricas para este estudo são a literatura das áreas de Ciência da Informação e Administração no que se referem à temática da Gestão da Informação e o campo empírico são quatro modelos de GI de autores consagrados nesta temática, a saber, o modelo de McGee e Prusak, o modelo de Davenport, o modelo de Choo e o modelo de Marchand, Kettinger e Rollins. Utilizou com metodologia a Análise de Conteúdo para padronização dos discursos e a Análise Comparativa para o estabelecimento de padrões, similaridades e diferenças entre os modelos. Buscou-se também verificar o atendimento dos modelos aos requisitos estabelecidos como representações de aspectos dos recursos de informação. A análise dos resultados demonstrou que os modelos de Gestão da Informação, baseados em processos do fluxo informacional, atenderam de maneira satisfatória às exigências dos critérios, todos demonstrando capacidade de suporte e tratamento dos recursos informacionais de maneira integrada. Alguns apontamentos são feitos na direção de um modelo de Gestão da Informação que leve em conta as mudanças na atualidade. / This study consists of a comparative analysis of models of Information Management (IM) under the integrative perspective of information resources. The theoretical basis for this study are the literature in the areas of Information Science and Management as they relate to the theme of Information Management. The empirical field are four models of IM from renowned authors on this subject, namely, the model of McGee and Prusak, Davenport’s model, Choo’s model and Marchand, Kettinger and Rollins model. The methodology used was the content analysis of speeches for standardization and comparative analysis for the establishment of standards, similarities and differences between the models. An attempt was also verify compliance to the requirements of the models as representations of aspects of information resources. The results showed that the models of Information Management, based on the information flow processes, satisfactorily met the requirements of the criteria, all demonstrating ability to support and treatment of information resources in an integrated manner. Some notes are made toward a model of Information Management that takes into account today's changes.