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When school-based behavior problems are not solvable in short-term school counseling, referrals are often made to community therapists. The school-based referral process is described in the literature as an informal process aimed at matching clients' needs with therapist skills but the literature also suggests that the referral process is based even more so on the relationship of the school counselor to the therapist. A survey of 19 school counselors was conducted to measure the importance of six factors identified in a pilot study that are used in selecting a referral source; Therapist Accessibility, Therapist Commitment to School, Therapist Philosophy and Belief System, Therapist Reputation, and Therapist Credentials. In addition, 19 community-based therapists were surveyed to measure their ranking of these same factors. When the scores were analyzed it was found that school counselors rated two scales, Therapist Accessibility and Therapist Reputation, significantly higher than did therapists. Surprisingly, Therapist Reputation was rated least important by both groups. This research has the potential to help strengthen the engagement between the school system and the mental health system by first identifying the factors used for school-based referrals and then identifying the differences in how the two systems perceive the importance of these factors. / Master of Science

This was a study of the information processing instruction in Virginia Community Colleges. The purposes of the study were (a) to obtain baseline information about the information processing instruction programs, and (b) to evaluate the information processing programs using the information processing"content" portion of the Standards for Excellence in Business Education. The respondents in the study were secretarial science program directors in the Virginia community colleges. Responses to the survey instrument were received from 22 of the 32 mailed (69%). For the responding institutions, 2314 students were enrolled in courses that involve word processing. Sixty-six percent of the students were younger than 25. There were 57 instructors of information processing in the community colleges; two male and 55 female. Fifteen were full time, 42 part-time. Six of the faculty had doctor's degrees, 42 had master's degrees, six had bachelor's degrees. Of the 419 computers used for word processing, over one-half were IBM compatible. In addition, 106 dedicated word processors were in use. WordStar computer software was used by one-half of the community colleges. Other software most used included WordPerfect and Display Write. Word processing was the most-offered secretarial science course. The secretarial science program directors rated their information processing instruction programs to"meet" or"exceed the standard" in 112 of the 113 items in the"content" portion of the Standards published by the U. S. Department of Education. The one item that was rated"below standard" was an item dealing with data communications instruction. The Standards items were divided into 12 subtopics. The subtopic to receive the highest rating was"Employability Traits and Attitudes." The subtopic to receive the lowest rating was"Computer Programming." / M.S.

M. S.

The purpose of this research was to provide an understanding of past efforts to predict recreation choice behavior. Additionally, from this past research in recreation and in the fields of psychology and consumer behavior, a lexicographic semi-order model was selected and tested for applicability in approximating recreation site choices. Testinq this model required initial work in deciding upon physical, social, and managerial attributes of a recreation site which may be relevant to a choice decision. A framework was developed to analyze the multitude of studies dealing with recreation site attributes. Using a microcomputer based data collection instrument in a laboratory situation, the lexicographic semi-order choice model was found to be successful in predicting the elimination of alternatives from a choice set. There was a negative relationship between the level of experience an individual had in backcountry use in the Southern Appalachians and the specificity with which they perceived attributes of the resource. The lexicographic semi-order choice model appears to be a feasible format for developing microcomputer-based decision aids for backcountry recreation site selection. / Ph. D.

Staff of the Cooperative Extension Service develops and distributes educational publications to inform the public of practical applications of research information. However, many of these publications are written in a technical style that makes them difficult for the average 4-H member and adult leader to understand the subject matter presented. The purpose of this study was to investigate a systematic process for improving the understanding or comprehensibility of these educational publications. A model of a publication development process based on learning principles was created. This study investigated the effectiveness of the model with Extension subject-matter specialists developing publications for 4-H youth. Specifically, this study was conducted in three parts: the model of the text-development process was taught to subject-matter specialists; the specialists in turn used the model to develop educational texts for 4-H youth; and finally comprehensibility testing of the text passages produced by the specialists with 4-H youth members and adult leaders was conducted. This study confirmed that the utilization of learning principles within the text-development process can improve the comprehensibility of subject matter information presented in Extension educational publications. / Ph. D.

This study was conducted on the premise that if quality business information is provided to business enterprises, socio-economic transformation could be achieved. The study emanated from the documented problem where business enterprises in northern Uganda were found to depend on "word of mouth" rather than any meaningful formal mechanism for accessing information efficiently. The aim of the study was, therefore, to design an information system for northern Uganda business enterprises. The study makes use of document analysis, questionnaires and interviews. The Small and Medium scale Enterprises (SMEs), information providers and business policy-makers in northern Uganda constituted the population of the study. The data which was collected was edited and analysed to produce graphs, charts and percentages. The main findings indicate that business activities in northern Uganda are diverse - covering almost the entire sector of the economy. The SMEs need information on finance/capital/loans, local markets, business management skills, appropriate technologies, business competitors and security. They are lagging behind in using Information and Communication Technologies (ICTs). There is a lack of familiarity with changing technology - especially the Internet. Although the SMEs are making a fundamental contribution to Uganda's economy, they face serious challenges, such as insecurity, inadequate electricity, lack of trained information professionals and appropriate technology to access electronic information. The findings further indicate that respondents want business information to be selective to address their needs. The study concludes that the SMEs need an efficient, effective mechanism to provide the required business information. Hence, it is recommended that a business information system (BIS) design be implemented to address their needs. The BIS should provide business information in terms of legal, technical and economic information as well as contact information and management skills. Information should be processed by means of radio broadcasts, the telephone, short text messages, posters, online and CD-ROM formats - as required by the SMEs managers. To facilitate access, BIS should have telephone services; Internet-based services; online small business workshops; business start up assistant; and Talk to BIS services. BIS should have a flexible interface. / INFORMATION SCIENCE / DLITT ET PHIL (INF SCIENCE)

This is the first study undertaken into the way in which voluntary workers, untrained in information skills and working in community information services, collect, organise and use the information they provide to assist clients needing it for their day-to-day survival. The study is placed in perspective through a survey of the literature relating to community information services. This is supplemented by a study of documents relating to the Pretoria Citizens' Advice Bureau. Data was collected by means of participant observation at the Pretoria Citizens' Advice Bureau and interviews with voluntary workers in the Bureau. Analysis of the data was carried out according to the grounded theory approach. It was found that untrained volunteers creating information storage and retrieval tools for use by their fellow volunteers, work without a knowledge of information storage and retrieval theory. They tend to make ad hoc decisions and create tools that are not as user-friendly as they could be with some background in the theory of information science. On the other hand, volunteers searching for information make the same kind of demands of the information storage and retrieval system they use as do professional and scientific information users, in that they want direct access to as much relevant information as possible in one place. They want the information repackaged in a manner to suit their purpose. When under pressure, they are reluctant to consult multiple information storage and retrieval tools not within easy reach. The study culminates in a number of recommendations for the improvement of the service of the Pretoria Citizens' Advice Bureau in particular. Recommendations are also put forward for a centralised computerised database providing processed information to community information services in South Africa. Some suggestions are made concerning education and training of volunteers and professional information workers with a view to providing a better understanding of community information services. / Information Science / D. Lit. et Phil.

Access and use of information facilitate the improvement of agriculture in rural areas. It is therefore important to ensure that adequate and appropriate information flows to the rural areas, and that farmers are able to utilise it. This study investigated the access and use of poultry management information in three rural districts of Tanzania, namely Iringa Rural, Morogoro Rural and Mvomero. The survey method, supplemented by methodological triangulation, was used to collect both quantitative and qualitative data. A semi-structured questionnaire was used to collect data from 360 poultry farmers in the selected rural communities. Sixteen focus group discussions were conducted, in which 160 farmers participated. Twenty-two information providers were interviewed. The SPSS® software was used to analyse quantitative data, while qualitative data was analysed using content analysis. The findings indicated that poultry farmers needed information on poultry disease control, poultry protection, shelter for poultry and poultry production. There was very low identification and prioritisation of farmers’ information needs by the information providers. Farmers accessed information that had a direct impact and was deemed relevant to their farming activities. It was revealed that farmers accessed information mainly from interpersonal sources. Likewise, farmers preferred interpersonal and informal sources to formal sources of information. The extension officers were considered to be the most effective information source, followed by family, friends, and neighbours. Various factors, such as lack of awareness, unavailability of extension officers and poor infrastructure, influenced access and use of poultry management information. It was concluded that most of the information providers were not aware of the farmers’ information needs, and as a result they were not in a position to disseminate relevant information. In addition, farmers were used to an oral culture, which means that they would probably continue to depend on interpersonal sources of information, regardless of the availability of formal channels and modern sources. The study recommended several measures, including the use of multiple sources of information and delivery of information in a variety of formats, in order to accommodate various categories of farmers. The study also suggested some areas for further research. Furthermore, a model for effective dissemination of poultry management information in rural areas was proposed. / Information Science / D. Litt. et Phil. (Information Science)