The phenomenon of industries developing into group organizations has become more and more popular. Most group industries are working actively and hard to expand their market shares and profits by diversifying their investments. Because of having a complete self-developed system, some group companies think their practical experience of business flow paths in system development can be used as reference resources for other companies. These group companies, therefore, encourage their information units to shift the models of ¡§entrepreneurial venture Spin-off company¡¨. According to the past experience and impressions of cooperating with the spin-off companies, some subsidiaries of the group companies have developed a strategy to outsource their information system to spin-off companies. This is a case study with long-term observation in the field. We use the theory of Aspiration-Level Adaptation (Cyert & March, 1963) as a basis to explain the process of decision adaptation while the subsidiary of the group company seeks for software outsourcing from a spin-off company. The outsourcing of the subsidiary of the group company was determined by the inter-trust relationship between the subsidiary and spin-off company as well as the past working performance. The decision index is quite simple. But when the performance of the outsourcing information spin-off company cannot meet the subsidiary¡¦s expectations, the subsidiary will adjust its behaviors and decisions toward the spin-off company by its past experience. The subsidiary will also set up a suitable outsourcing management and control mechanism. Thus, we can see that the information outsourcing process is a continual process of aspiration-level adaptation, and the outsourcing company will adjust its decision according to the degrees that the spin-off company meets its expectancy level.

Introducing an information system is an organizational learning process, during the process of development an information system , organizational members learn how to introduce information technology into an enterprise. While learning, however, most of individuals always act defensively without any awareness, when solving their problems. For the purpose of Organizational learning, these defensive behaviors will bring counterproductive or unintended consequences or limited learning, and result in the information system which cannot completely meet the business needs or cause project¡¦s schedule delay. In this research, we use the process research model methodology which developed by D. Robey and M. Newman in 1992 year and 1996 year, identify the 16 sequences event process in the case of healthcare information project of E hospital, and define them as either encounters or episodes. From the view of organizational defense, we analyze these events base on the theories of defense mechanism from Argyris and documents about organizational defense from information management. The analyzing results show that there indeed exist many defensive behaviors during the development of project of E hospital, and thus cause negative effect. This research offers these defensive phenomenon for the CIO and project managers to take precaution against same mistake while implementing information project, and help organizational members learning effectively while introducing an information system, in order to reduce risk of project failure and improve control of information project¡¦s cost, quality and schedule.

Diploma thesis is focused on the PRINCE2 methodology, which has been developed based on the needs of the British government for project management and after that it is applied to the needs of a private Czech company. There are described the basic features of the methodology, which are major benefits for the project management. On practical preparation is demonstrated the possibility of adapting the methodology on a practical elaboration to the specifics of a certain project and there are attached the drawn up project documents.

Abstract This interpretative grounded theory study describes and analyses the actual lived experiences of project members who worked in a three year long inter-organisational information system (IOIS) project. The IOIS project was a Nordic project which spanned four user organisations (Alpha, Beta, Gamma and Delta), two suppliers (Eta and Zeta), two national organisations (Lambda and Kappa), a research organisation (Epsilon) and a Ministry who funded the project. The project was carried out between 2004 and 2006. The data was elicited by means of in-depth interviews (narrative stories), observations of project meetings, diaries, project memoranda and emails sent by project members to each other during these years. Other secondary data (the data from previous projects) was also analysed. Feelings and emotions as a research object are acknowledged to be a very demanding research area. The terms ‘feelings’ and ‘emotions’ are partly used interchangeably in this study, though these concepts are also partly distinguished in this study: feeling is what is felt, and emotion is what is shown; feeling is classified as a subjective experience whereas emotion involves emotional performance where social conventions have a significant role. The Glaserian grounded theory method was used as the technique for theory building. Three core categories were identified: Governance, Power and Emotions. There were also relationships between categories: Governance contributed to issues related to Power which in turn impacted on Emotions and vice versa. The categories not only defined the nature of the core theme but also formed a connection between themselves. The emergent category Emotions demonstrates that emotions influence structure and that emotions are intimately linked to social structures of power, and shows that ‘inequality’ is an essential part of that theme. This study shows that emotions have a remarkable role in the work of an IOIS, and that they have an affect on decisions. The study also finds that feelings and emotions are the basis of action (Power), and that emotions easily trump the intellect. At a higher level of abstraction, the scaling up process produced one core theme: Emotions of Control, and this study builds a substantive theory of Emotions of Control. / Tiivistelmä Tämä tulkitseva grounded teoria tutkimus kuvaa ja analysoi kolmivuotisen, organisaatioiden välisen tietojärjestelmäprojektin jäsenten kokemuksia tietojärjestelmäprojektista. Organisaatioiden välinen tietojärjestelmäprojekti oli Pohjoismainen hanke, joka koostui neljästä käyttäjäorganisaatiosta (Alpha, Beta, Gamma, Delta), kahdesta toimittajasta (Eta, Zeta), kahdesta kansallisesta organisaatiosta (Lambda, Kappa), tutkimusorganisaatiosta (Epsilon) ja ministeriöstä, joka rahoitti projektin. Projekti toteutui vuosina 2004 – 2006. Aineisto saatiin syvähaastatteluiden (narratiiviset tarinat), projektitapaamisten havainnoimisen, päiväkirjojen, projektimuistioiden ja projektijäsenten toisille lähettämien sähköpostien avulla. Toissijaista aineistoa (aineistoa edellisistä projekteista) analysoitiin myös. Tunnetilat ja emootiot tutkimuskohteena on tunnistettu hyvin vaativaksi tutkimusalueeksi. Englanninkielisiä termejä ’feelings’ ja ’emotions’ on osittain käytetty keskenään vaihtokelpoisina käsitteinä ja osittain toisistaan erotettuina tässä tutkimuksessa. Termi ’feeling’ kuvaa enemmän, mitä tunnetaan, ja termi ’emotion’ puolestaan, mitä näytetään. Termi ’feeling’ on täten enemmän henkilökohtainen kokemus, kun termi ’emotion’ käsittää enemmän tunteiden näyttämistä. Sosiaalisilla sopimuksilla on merkittävä rooli tunteiden näyttämisessä. Glaserilainen grounded teoria menetelmää hyödynnettiin teorian muodostuksen menetelmänä. Tutkimuksessa identifioitiin kolme pääkategoriaa: hallinto, valta ja tunteet. Kategorioiden välillä ilmeni suhteita: hallinto vaikutti valtaan, valta vuorostaan vaikutti tunteisiin ja päinvastoin. Kategoriat eivät ainoastaan määrittäneet ydinteeman luonnetta, vaan muodostivat yhteyden keskenään. Tunnekategoria osoittaa, että tunteet vaikuttivat projektin rakenteeseen, ja että tunteet ovat läheisesti yhteydessä myös vallan sosiaalisiin rakenteisiin. Tutkimus osoittaa, että tunteilla on merkittävä rooli organisaatioiden välisen tietojärjestelmäprojektin työskentelyssä, ja että tunteet vaikuttavat päätöksenteossa. Tutkimus osoittaa myös, että tunteet ovat toiminnan perustana, ja että tunteet vievät helposti voiton järjeltä. Korkeamman tason käsitteellistäminen tuotti yhden pääteeman, kontrollin tunteet, ja tämä tutkimus rakentaa teemasta substantiivisen teorian.

This diploma thesis deals with several views on project in connection with information system proposal of rentals. The first part focussing on project preparation and verification of hypotheses about the possibility of entering into the software market for rentals. The second view is focused on comparision of provide software as a licence or Software-as-a-Service. The third point of view is engaged in proposal of project procedure of implementation PRINCE methodology. The work ends with the conclusion of the design phase by creation of detailed analysis application.

This diploma thesis deals with the issue of risk detection in conflicts when releasing a new version in customer environments. This thesis deals with the knowledge areas of project management according to the current PMI standard, where one of the areas of risk management is described in more detail. Theoretical knowledge is applied in the practical part when specifying the requirements and design of the tool. The following sections describe the implementation and testing procedure.

The diploma thesis is focused on the practical use of project management methods and tools in a selected company. The aim of the diploma thesis is to create a project for the implementation of an information system. The introductory part of this work deals with the theoretical basis of the issue and covers all phases of the project. The next part is focused on the analysis of the current state of the company. The last part of the thesis is devoted to the project itself, where the output of the thesis is a compiled project for the implementation of an information system.

The diploma thesis focuses on project management – managing of software development activities. It explains a basic terms of given issue and it also deals with advantages and disadvantages of some known practices and methods which are often followed when developing software. The practical part includes an analysis and evaluation of concrete project. This project is then the base for designing an optimization of software development methodology. Designed optimization will be able to help manage similar projects in future.

The aim of this thesis is to compile a manual guide for choosing an appropriate information system to support the company e-learning process. I solved this particular problem by conducting both the analysis of the company and of the current trends in e-learning applications. I also assessed the existing situation and determined system requirements of the company. By carrying out my own survey I found out that implementing the optimal software helps to educate employees more effectively and brings savings and potential profits for the whole firm. The outcome of the thesis is a set of recommendations for the right choice of e-learning software as well as critical factors for the e-learning implementation project.

Mémoire numérisé par la Division de la gestion de documents et des archives de l'Université de Montréal.