<p>This degree project focuses on the importance of being professional doing a job at the same time as being able to express one self in a professional way. The degree project also focuses on how the work as an environmental- and health inspector could be made easier by making the inspectors aware of their language and open to change. Finally the focus of this degree project lies on how positive contacts can be made with people despite them being informed of difficult or unwanted things.</p><p>In order to get an overview of the inspectors’ communication skills today the environmental- and health inspectors at the environment office in Laholm´s municipality were evaluated. The inspectors´ communications styles and languages were checked on the basis of the “nonviolent communication model” by Marshall Rosenberg.</p><p>The content and the result of this report were presented for the head of the environment office, the chairman of the committee and the participating inspectors in Laholm´s municipality. The presentation was done in order to elucidate the differences in the inspectors´ languages and to create a discussion on how to proceed with the work within communication.</p><p> </p><p>The future vision is a popular inspector that masters NVC and uses their communication skills as a quality assurance for their work.</p>

This degree project focuses on the importance of being professional doing a job at the same time as being able to express one self in a professional way. The degree project also focuses on how the work as an environmental- and health inspector could be made easier by making the inspectors aware of their language and open to change. Finally the focus of this degree project lies on how positive contacts can be made with people despite them being informed of difficult or unwanted things. In order to get an overview of the inspectors’ communication skills today the environmental- and health inspectors at the environment office in Laholm´s municipality were evaluated. The inspectors´ communications styles and languages were checked on the basis of the “nonviolent communication model” by Marshall Rosenberg. The content and the result of this report were presented for the head of the environment office, the chairman of the committee and the participating inspectors in Laholm´s municipality. The presentation was done in order to elucidate the differences in the inspectors´ languages and to create a discussion on how to proceed with the work within communication. The future vision is a popular inspector that masters NVC and uses their communication skills as a quality assurance for their work.

Sverige har sedan miljöbalken blev antagen 1 januari 1999, efter nya EU-direktiv, utövat tillsynen efter denna. Detta som ett led i utvecklingen mot hållbar utveckling. Syftet med denna studie är att undersöka hur miljötillsyn upplevs av företagare och miljöinspektörer och vilka effekter miljöinspektioner har på företag. Det ska även undersökas om eller hur långvarig erfarenhet av inspektioner påverkar företagares attityder och verksamhet. Dokumentanalys och intervjuer har varit grunden till undersökningen. Tre inspektörer och sex företag har blivit besökta och intervjuade. Dokumentanalysen bestod i att analysera tidigare inspektionsloggar och detta lade sedan grunden till intervjufrågorna. Resultaten visar att både inspektörer och företag är relativt nöjda med den tillsyn som bedrivs. En viss skillnad kan man se när det gäller tidigare erfarenheter av inspektioner där de som haft liten, oregelbunden eller ingen tillsyn tidigare tycker tillsynsmomentet är mer oroande än de företag som har stor vana av tillsynen. / The environment is our common asset, and it is both our common right and obligation to use it in a careful way. Sweden has, since the adoption of the Environmental Act in January 1999, practiced the supervision by this act. This as a part of the work towards sustainable development. The purpose of this thesis is to investigate how environmental supervision is perceived by companies and environmental inspectors and what effects it may have on the companies. It will also be investigated if or how long term experience of supervisions can affect the companies attitude and methods of working. Document analysis and interviews have been the basis for conducting the survey. Three inspectors and six companies have been visited and interviewed. The document analysis consisted of analyzing the previous inspection logs and this then laid the foundation for the interview questions. The results show that both inspectors and companies are relatively satisfied with the supervision conducted. A certain difference can be seen in terms of previous experience of inspections which those who had had small, irregular or no supervision earlier found the experience of supervision as more worrying than the companies that have had extensive experience of supervision.