Program sustainability is a major issue for nongovernmental organizations. Sustainability depends on the ability of an organization to maintain its capacity, which can be severely hindered by high rates of personnel turnover. This is especially true for turnover in nonprofit organizations that offer volunteer-led programs and are consequently heavily reliant upon those individuals to carry out their missions. Creating a strong institutional memory for both tacit and explicit knowledge and properly managing volunteers are two critical elements in creating the capacity needed to maintain a high-quality program. This thesis analyzes the case of a youth center in Macedonia that is dependent upon its volunteers to function and is afflicted by sustainability and discontinuity issues in its programs due to a regular rapid turnover of its volunteers. The center promotes youth development through informal education of its participants, primarily high school youth. Interviews, participant observation and document analysis provided insight into the program sustainability issues present at the youth center. I present a series of scenarios that highlight the issues of volunteer management and institutional memory loss concerning volunteer turnover that I discovered in my analysis. I conclude by calling for better preservation of institutional memory, more targeted recruitment and training that emphasizes creating routines and establishing volunteer expectations to enable improved program sustainability. / Master of Urban and Regional Planning

Nowadays, multinational organisations face the challenge of managing a diverse workforce. The role of diversity has become increasingly important in a world that is influenced by the outcomes of globalisation. Organisations operate worldwide and therefore recruit their employees from all around the world, which leads to diverse workforces. It is essential for an organisation to be aware of differences within the workforce and to manage diversity actively in order to benefit from its positive potential. The purpose of this study is to analyse the impact diversity has on organisations such as IKEA. Especially how the everyday business life is affected by diversity and if the positive or negative aspects prevail. Further, it is investigated how cross-cultural management can be used as a managerial tool to influence and adjust diversity in a certain way. The organisational culture of an organisation was identified as the third important cornerstone in that relation. The researchers presumed a correlation between those three phenomena. The aforementioned assumptions led to the construction of the following research questions for this study: What impact does diversity have on an organisation such as IKEA? and How does cross-cultural management influence outcomes of diversity and what role does organisational culture play in that context? To answer these research questions, an exploratory study was carried out. An abductive approach was chosen that allowed for adding new theories throughout the research process. The data was collected through nine semi-structured interviews with experienced IKEA managers. Additionally, scientific articles and books were used as support to develop theoretical and practical contributions to the fields of diversity, cross-cultural management and organisational culture. The study revealed that diversity has a large impact on organisations such as IKEA. Furthermore, a correlation between diversity, cross-cultural management and organisational culture was identified. The findings led to the conclusion that diversity within an organisation creates the need for cross-cultural management. Organisational culture, in that context, builds a foundation for values and perceptions that are shared by the workforce. Therefore, a strong organisational culture helps to utilize the positive aspects of having a diverse workforce. In the case of IKEA, successful organisational socialisation and institutionalisation function as tools for preserving institutional memory, in terms of values and ethical business behaviour.

Analisa o contexto em que se inserem os grupos de teatro e seus públicos, suas características específicas e de que forma ações de Comunicação e de Relações Públicas podem provocar e influenciar o relacionamento entre ambos. A partir principalmente de produtos e projetos de memória de grupos de teatro, é possível identificar os potenciais de comunicação que contribuem para a formação e fortalecimento da imagem institucional desses grupos. Embora seja um paradoxo trabalhar a perpetuidade de uma arte cuja natureza é efêmera, encontramos no Grupo Galpão uma série de ações, projetos e produtos que demonstram que é possível, por meio de um projeto consistente, valorizar a imagem e reputação de grupos de teatro. / This study seeks to analyse the context of theater groups and their publics/audiences, their specifities and how Communication and Public Relations actions can cause and influence their relationship. Based primarily on memory products and projects of theater groups, it is possible to identify the potential of communication that contributes to the formation and strengthening of the institutional image of these groups. Although working the perpetuity of an art whose nature is ephemeral seems to be a paradox, the Galpão Theater Group keeps a set of actions, projects and products which show us that it is possible to enhance the image and reputation of a theater group by means of a consistent project.

Ao longo de suas vidas funcionais junto à Universidade de São Paulo (USP), pesquisadores e professores atuam nos campos da docência e da investigação científica, acumulando também cargos de gestão. Tais atividades geram um rico manancial documental mantido em seus gabinetes e laboratórios. Todavia, o que ocorre com esta documentação quando deixam de integrar os quadros acadêmicos? A pesquisa busca responder a tal questão. Reconhecendo a relevância e o potencial informativo destes arquivos, repositórios não apenas da memória individual de seus titulares, mas também da própria universidade e, por extensão, da vida científica brasileira, e em face das diversas ações de preservação de arquivos desenvolvidas, sem obedecer a diretrizes comuns ou a um programa regular, pelas faculdades e institutos da USP, nossa intenção é mapear a existência de tais núcleos documentais nos seus diferentes campi e caracterizar as condições em que são preservados e consultados. O resultado a ser alcançado assume duplo caráter: o de um guia, nos moldes preconizados pela literatura arquivística quanto à elaboração de instrumentos de pesquisa, e o de um diagnóstico das circunstâncias de aquisição, custódia e tratamento técnico a que foram submetidos os documentos. O trabalho deverá subsidiar, a curto e médio prazo, a formulação de uma política memorial compatível com a importância da Universidade de São Paulo / Over their functional life at the University of São Paulo (USP), researchers and professors work on the fields of teaching and scientific investigation, also mounting up management positions. These activities generate a rich source of documents usually kept in their offices and laboratories. However, what happens to such documentation when they leave the academic staff? This study aims to answer this question. By recognizing the relevance and the informational potential of such archives repositories of not only the individual memory of their creators, but also of the university itself and, by extension, of Brazilian scientific life , and by facing the various operations of archives preservation developed by USP colleges and institutes without following common guidelines or frameworks, our purpose is to map the existence of such documentation in the different campuses of the University of São Paulo, characterizing their conditions of access and preservation. The result to be achieved is double-­faced: on the one side, we aim to elaborate a guide, adopting the framework of the archival literature on finding aids elaboration; on the other side, we aim to diagnose the circumstances of acquisition, custody and treatment to which the documents were submitted. This study should provide subsidies for the creation, in short and medium term, of a memorial policy compatible with the importance of the University of São Paulo

A presente pesquisa objetivou investigar a criação de um novo habitus a partir da história e memórias da Escola de Administração (EA) da UFRGS que completou 20 anos em 2016. Para tanto, foi realizado um levantamento documental e fotográfico dos 20 anos da instituição, além de entrevistas de história oral com agentes vinculados a ela durante este período. As falas foram subdivididas nas categorias: história, memória e habitus e analisadas a partir de referencial teórico de Pierre Bourdieu e Joel Candau. Evidenciou-se nas falas que o campo de pesquisa demonstrou as razões práticas de todas as relações sociais e interações junto aos agentes. As mudanças de entendimento e encaminhamento de vida a partir das experiências vivenciadas no campo acadêmico resultaram em transformações práticas, tais como: i) Docentes – aplicação de novas metodologias em sala de aula; descoberta do papel de líder, gerador e inspirador de conhecimento; maior respeito à participação dos alunos em sala de aula. ii) Discentes – descoberta de competências próprias; crescimento profissional e pessoal; vocação acadêmica; entendimento da atuação profissional em áreas como marketing, finanças e outras; responsabilidade por gerir e se relacionar com pessoas; ativismo político. iii) Técnicos – sentido para a vida. Confirma assim, que as estruturas estabelecidas na EA contribuíram para a formação de um novo habitus, considerando os efeitos e os espaços de possibilidades desse campo social, da reprodução, do capital cultural, da conversão do olhar percebida em todos os atores sociais a ela vinculados. / The present research aimed to investigate the creation of a new habitus from the history and memories of the School of Administration (EA) of UFRGS, which completed 20 years in 2016. For that, a documentary and photographic survey of the institution's 20 years was carried out. Of oral history interviews with agents linked to her during this period. The lines were subdivided into the categories: history, memory and habitus and analyzed from the theoretical reference of Pierre Bourdieu and Joel Candau. It was evidenced in the speeches that the field of research demonstrated the practical reasons of all the social relations and interactions with the agents. Changes in the understanding and routing of life from the experiences lived in the academic field have resulted in practical transformations, such as: i) Teachers - application of new methodologies in the classroom; discovery of the role of leader, generator and inspirer of knowledge; respect for student participation in the classroom. ii) Students - self-discovery; professional and personal growth; academic vocation; understanding of professional performance in areas such as marketing, finance and others; responsibility for managing and relating to people; political activism. iii) Technicians - meaning for life. It confirms that the structures established in the EA have contributed to the formation of a new habitus, considering the effects and spaces of possibilities of this social field, of reproduction, of cultural capital, of the conversion of the perceived look in all social actors linked to it

Ao longo de suas vidas funcionais junto à Universidade de São Paulo (USP), pesquisadores e professores atuam nos campos da docência e da investigação científica, acumulando também cargos de gestão. Tais atividades geram um rico manancial documental mantido em seus gabinetes e laboratórios. Todavia, o que ocorre com esta documentação quando deixam de integrar os quadros acadêmicos? A pesquisa busca responder a tal questão. Reconhecendo a relevância e o potencial informativo destes arquivos, repositórios não apenas da memória individual de seus titulares, mas também da própria universidade e, por extensão, da vida científica brasileira, e em face das diversas ações de preservação de arquivos desenvolvidas, sem obedecer a diretrizes comuns ou a um programa regular, pelas faculdades e institutos da USP, nossa intenção é mapear a existência de tais núcleos documentais nos seus diferentes campi e caracterizar as condições em que são preservados e consultados. O resultado a ser alcançado assume duplo caráter: o de um guia, nos moldes preconizados pela literatura arquivística quanto à elaboração de instrumentos de pesquisa, e o de um diagnóstico das circunstâncias de aquisição, custódia e tratamento técnico a que foram submetidos os documentos. O trabalho deverá subsidiar, a curto e médio prazo, a formulação de uma política memorial compatível com a importância da Universidade de São Paulo / Over their functional life at the University of São Paulo (USP), researchers and professors work on the fields of teaching and scientific investigation, also mounting up management positions. These activities generate a rich source of documents usually kept in their offices and laboratories. However, what happens to such documentation when they leave the academic staff? This study aims to answer this question. By recognizing the relevance and the informational potential of such archives repositories of not only the individual memory of their creators, but also of the university itself and, by extension, of Brazilian scientific life , and by facing the various operations of archives preservation developed by USP colleges and institutes without following common guidelines or frameworks, our purpose is to map the existence of such documentation in the different campuses of the University of São Paulo, characterizing their conditions of access and preservation. The result to be achieved is double-­faced: on the one side, we aim to elaborate a guide, adopting the framework of the archival literature on finding aids elaboration; on the other side, we aim to diagnose the circumstances of acquisition, custody and treatment to which the documents were submitted. This study should provide subsidies for the creation, in short and medium term, of a memorial policy compatible with the importance of the University of São Paulo

Submitted by Rosina Valeria Lanzellotti Mattiussi Teixeira (rosina.teixeira@unisantos.br) on 2016-06-08T18:05:05Z No. of bitstreams: 1 Lilian Matheus Marques.pdf: 30812693 bytes, checksum: 08b28babd253c181fb54a55511de08f6 (MD5) / Made available in DSpace on 2016-06-08T18:05:05Z (GMT). No. of bitstreams: 1 Lilian Matheus Marques.pdf: 30812693 bytes, checksum: 08b28babd253c181fb54a55511de08f6 (MD5) Previous issue date: 2016-02-25 / Universidade Católica de Santos - Católica de Santos / This essay handles the creation process of Santos Law School, the first catholic university in Santos, the genesis of the first university of Santos region, with a historical cutout between 1951 and 1953, year that preceded the authorization, subsequent year from the authorization for its effective operation and the first year of operation. It intends to interrogate the feeling of belonging in the concrete practices of people who participated in the creation process of the institution and rebuild the two starting years of history of this institution of higher education, attempting to the impacts produced in the city. The record of this journey is important for the construction of institutional and historical Memory, in a way to contribute for the image empowerment of this higher education institution. When working with the concepts of historical and institutional memory and higher education institution, it details the comprehension envolving collective memory; that is, that memory which is narrated by an individual (hereby understood and taken as significative totality, or as a bundle of multiple determinations, relations) who, when reminiscing the past, evidences events defined as socially important and structuring by the society of its time. Therefore, research techniques (interviews, mainly) are used for such purposes and offered by Oral History. / Esta dissertação abordou o processo de criação da Faculdade de Direito de Santos, a primeira faculdade católica de Santos e a gênese da primeira universidade da Região Metropolitana da Baixada Santista, com um recorte histórico entre os anos de 1951 e 1953, respectivamente o ano que precedeu a autorização, o ano subsequente quando da autorização para seu efetivo funcionamento e o primeiro ano de funcionamento. Interrogou sobre o sentimento de pertencimento nas práticas concretas dos sujeitos que participaram do processo de criação da instituição e reconstruir os dois anos iniciais da história desta instituição de ensino superior, atentando para os impactos produzidos na Cidade. O registro dessa caminhada foi importante para a construção da Memória institucional e histórica, posto a contribuir para o fortalecimento da imagem desta instituição de ensino superior. Ao trabalhar com os conceitos de memória (histórica e institucional) e de instituição de ensino (superior), explicitou a compreensão que se tem sobre memória coletiva; ou seja, aquela memória que é narrada por um indivíduo (aqui entendido e tomado como totalidade significativa, ou como feixe de múltiplas determinações, relações) que, ao rememorar o passado, evidenciou acontecimentos que a sociedade do seu tempo definiu como importantes e estruturantes do social. Para tanto, fez-se uso de técnicas de pesquisa (entrevistas, principalmente) oferecidas pela História Oral.

This paper seeks to provide library managers with a theoretical framework for thinking about how change is effected by those in middle management positions. Starting from the principles that change takes place within socio-culturally bounded contexts and is most successful when approached indirectly, two scenarios characteristic of many situations requiring change middle managers commonly face are then put forward. Following each scenario, a possible solution or path towards change is advanced in order to provide the reader with models for putting into practice the theoretical ideas presented. A methodology that combines theoretical frameworks and practical scenarios is adopted in order to ground theory in practice and thereby lead readers toward what might be called a “praxis” of change making.

A presente pesquisa objetivou investigar a criação de um novo habitus a partir da história e memórias da Escola de Administração (EA) da UFRGS que completou 20 anos em 2016. Para tanto, foi realizado um levantamento documental e fotográfico dos 20 anos da instituição, além de entrevistas de história oral com agentes vinculados a ela durante este período. As falas foram subdivididas nas categorias: história, memória e habitus e analisadas a partir de referencial teórico de Pierre Bourdieu e Joel Candau. Evidenciou-se nas falas que o campo de pesquisa demonstrou as razões práticas de todas as relações sociais e interações junto aos agentes. As mudanças de entendimento e encaminhamento de vida a partir das experiências vivenciadas no campo acadêmico resultaram em transformações práticas, tais como: i) Docentes – aplicação de novas metodologias em sala de aula; descoberta do papel de líder, gerador e inspirador de conhecimento; maior respeito à participação dos alunos em sala de aula. ii) Discentes – descoberta de competências próprias; crescimento profissional e pessoal; vocação acadêmica; entendimento da atuação profissional em áreas como marketing, finanças e outras; responsabilidade por gerir e se relacionar com pessoas; ativismo político. iii) Técnicos – sentido para a vida. Confirma assim, que as estruturas estabelecidas na EA contribuíram para a formação de um novo habitus, considerando os efeitos e os espaços de possibilidades desse campo social, da reprodução, do capital cultural, da conversão do olhar percebida em todos os atores sociais a ela vinculados. / The present research aimed to investigate the creation of a new habitus from the history and memories of the School of Administration (EA) of UFRGS, which completed 20 years in 2016. For that, a documentary and photographic survey of the institution's 20 years was carried out. Of oral history interviews with agents linked to her during this period. The lines were subdivided into the categories: history, memory and habitus and analyzed from the theoretical reference of Pierre Bourdieu and Joel Candau. It was evidenced in the speeches that the field of research demonstrated the practical reasons of all the social relations and interactions with the agents. Changes in the understanding and routing of life from the experiences lived in the academic field have resulted in practical transformations, such as: i) Teachers - application of new methodologies in the classroom; discovery of the role of leader, generator and inspirer of knowledge; respect for student participation in the classroom. ii) Students - self-discovery; professional and personal growth; academic vocation; understanding of professional performance in areas such as marketing, finance and others; responsibility for managing and relating to people; political activism. iii) Technicians - meaning for life. It confirms that the structures established in the EA have contributed to the formation of a new habitus, considering the effects and spaces of possibilities of this social field, of reproduction, of cultural capital, of the conversion of the perceived look in all social actors linked to it

A presente pesquisa objetivou investigar a criação de um novo habitus a partir da história e memórias da Escola de Administração (EA) da UFRGS que completou 20 anos em 2016. Para tanto, foi realizado um levantamento documental e fotográfico dos 20 anos da instituição, além de entrevistas de história oral com agentes vinculados a ela durante este período. As falas foram subdivididas nas categorias: história, memória e habitus e analisadas a partir de referencial teórico de Pierre Bourdieu e Joel Candau. Evidenciou-se nas falas que o campo de pesquisa demonstrou as razões práticas de todas as relações sociais e interações junto aos agentes. As mudanças de entendimento e encaminhamento de vida a partir das experiências vivenciadas no campo acadêmico resultaram em transformações práticas, tais como: i) Docentes – aplicação de novas metodologias em sala de aula; descoberta do papel de líder, gerador e inspirador de conhecimento; maior respeito à participação dos alunos em sala de aula. ii) Discentes – descoberta de competências próprias; crescimento profissional e pessoal; vocação acadêmica; entendimento da atuação profissional em áreas como marketing, finanças e outras; responsabilidade por gerir e se relacionar com pessoas; ativismo político. iii) Técnicos – sentido para a vida. Confirma assim, que as estruturas estabelecidas na EA contribuíram para a formação de um novo habitus, considerando os efeitos e os espaços de possibilidades desse campo social, da reprodução, do capital cultural, da conversão do olhar percebida em todos os atores sociais a ela vinculados. / The present research aimed to investigate the creation of a new habitus from the history and memories of the School of Administration (EA) of UFRGS, which completed 20 years in 2016. For that, a documentary and photographic survey of the institution's 20 years was carried out. Of oral history interviews with agents linked to her during this period. The lines were subdivided into the categories: history, memory and habitus and analyzed from the theoretical reference of Pierre Bourdieu and Joel Candau. It was evidenced in the speeches that the field of research demonstrated the practical reasons of all the social relations and interactions with the agents. Changes in the understanding and routing of life from the experiences lived in the academic field have resulted in practical transformations, such as: i) Teachers - application of new methodologies in the classroom; discovery of the role of leader, generator and inspirer of knowledge; respect for student participation in the classroom. ii) Students - self-discovery; professional and personal growth; academic vocation; understanding of professional performance in areas such as marketing, finance and others; responsibility for managing and relating to people; political activism. iii) Technicians - meaning for life. It confirms that the structures established in the EA have contributed to the formation of a new habitus, considering the effects and spaces of possibilities of this social field, of reproduction, of cultural capital, of the conversion of the perceived look in all social actors linked to it