Intelligent decision systems have the potential to support and greatly amplify human decision-making across a number of industries and domains. However, despite the rapid improvement in the underlying capabilities of these “intelligent” systems, increasing their acceptance as decision aids in industry has remained a formidable challenge. If intelligent systems are to be successful, and their full impact on decision-making performance realized, a greater understanding of the factors that influence recommendation acceptance from intelligent machines is needed. Through an empirical experiment in the financial services industry, this study investigated the effects of perceived behavioral similarity (similarity state) on the dependent variables of recommendation acceptance, decision performance and decision efficiency under varying conditions of uncertainty (volatility state). It is hypothesized in this study that behavioral similarity as a design element will positively influence the acceptance rate of machine recommendations by human users. The level of uncertainty in the decision context is expected to moderate this relationship. In addition, an increase in recommendation acceptance should positively influence both decision performance and decision efficiency. The quantitative exploration of behavioral similarity as a design element revealed a number of key findings. Most importantly, behavioral similarity was found to positively influence the acceptance rate of machine recommendations. However, uncertainty did not moderate the level of recommendation acceptance as expected. The experiment also revealed that behavioral similarity positively influenced decision performance during periods of elevated uncertainty. This relationship was moderated based on the level of uncertainty in the decision context. The investigation of decision efficiency also revealed a statistically significant result. However, the results for decision efficiency were in the opposite direction of the hypothesized relationship. Interestingly, decisions made with the behaviorally similar decision aid were less efficient, based on length of time to make a decision, compared to decisions made with the low-similarity decision aid. The results of decision efficiency were stable across both levels of uncertainty in the decision context.

Intelligent decision systems have the potential to support and greatly amplify human decision-making across a number of industries and domains. However, despite the rapid improvement in the underlying capabilities of these “intelligent” systems, increasing their acceptance as decision aids in industry has remained a formidable challenge. If intelligent systems are to be successful, and their full impact on decision-making performance realized, a greater understanding of the factors that influence recommendation acceptance from intelligent machines is needed. Through an empirical experiment in the financial services industry, this study investigated the effects of perceived behavioral similarity (similarity state) on the dependent variables of recommendation acceptance, decision performance and decision efficiency under varying conditions of uncertainty (volatility state). It is hypothesized in this study that behavioral similarity as a design element will positively influence the acceptance rate of machine recommendations by human users. The level of uncertainty in the decision context is expected to moderate this relationship. In addition, an increase in recommendation acceptance should positively influence both decision performance and decision efficiency. The quantitative exploration of behavioral similarity as a design element revealed a number of key findings. Most importantly, behavioral similarity was found to positively influence the acceptance rate of machine recommendations. However, uncertainty did not moderate the level of recommendation acceptance as expected. The experiment also revealed that behavioral similarity positively influenced decision performance during periods of elevated uncertainty. This relationship was moderated based on the level of uncertainty in the decision context. The investigation of decision efficiency also revealed a statistically significant result. However, the results for decision efficiency were in the opposite direction of the hypothesized relationship. Interestingly, decisions made with the behaviorally similar decision aid were less efficient, based on length of time to make a decision, compared to decisions made with the low-similarity decision aid. The results of decision efficiency were stable across both levels of uncertainty in the decision context.

Yes / Tunnel maintenance requires complex decision making, which involves pathology diagnosis and risk assessment, to ensure full safety while optimising maintenance and repair costs. A Decision Support System (DSS) can play a key role in this process by supporting the decision makers in identifying pathologies based on disorders present in various tunnel portions and contextual factors affecting a tunnel. Another key aspect is to identify which spatial stretches within a tunnel contain pathologies of similar kinds within neighbouring tunnel segments. This paper presents PADTUN, a novel intelligent decision support system that assists with pathology diagnosis and assessment of tunnels with respect to their disorders and diagnosis influencing factors. It utilises semantic web technologies for knowledge capture, representation, and reasoning. The core of PADTUN is a family of ontologies which represent the main concepts and relations associated with pathology assessment, and capture the decision process concerning tunnel maintenance. Tunnel inspection data is linked to these ontologies to take advantage of inference capabilities offered by semantic technologies. In addition, an intelligent mechanism is presented which exploits abstraction and inference capabilities. Thus PADTUN provides the world’s first semantically based intelligent DSS for tunnel maintenance. PADTUN was developed by an interdisciplinary team of tunnel experts and knowledge engineers in real-world settings offered by the NeTTUN EU Project. An evaluation of the PADTUN system is performed using real-world tunnel data and diagnosis tasks. We show how the use of semantic technologies allows addressing the complex issues of tunnel pathology inferencing, aiding in, and matching transportation experts’ expectations of decision support. The methodology is applicable to any linear transport structures, offering intelligent ways to aid with complex decision processes related to diagnosis and maintenance. / This work was part of the NeTTUN project, funded by the EC 7th Framework under Grant Agreement 280712.

傳統的資產負債管理(Asset-Liability Management，ALM)研究大多強調數量分析方法，並未考慮資料來源的問題。然而在銀行實務上，資產負債管理人員卻必須根據現有內外部資料來釐定資產負債組合的整体政策。在決策支援系統中，模式整合的功能包含模式之組合及連結等，可用以整合數量分析模式與相關資料。本研究運用人工智慧技術來探討資產負債管理中模式整合之問題。藉此可以明瞭ALM的分析流程，以作為銀行人員訓練之參考。另一方面由於應用黑板架構發展系統，也可以提供一個有彈性的整合環境，以反應使用者需求及資料異動狀況，亦可彈性新增、刪除及修改模式整合過程中的資料結構與知識內涵，以為未來連接理論技巧與實務環境之參考。 / The computer support for Asset Liability Management (ALM) in the literature emphasizes on the mathematical analysis and does not address the data source problems. In the practical banking environment, however, ALM decisions are made based on the dynamic internal and external data changes. Therefore, an ideal ALM decision support system has to consider the integration of data sources and mathematical analysis. Traditional Decision Support Systems (DSS) rely on the expert's assistance to understand the problem and formulate or integrate appropriate models. There is a growing recognition that incorporates Artificial Intelligence techniques (Al) into the DSS can enhance the acceptance of these decision aids by management. 　　This paper intends to develop an Intelligent Decision Support System (TDSS) and addresses the model integration concept for the ALM. In the paper, model integration is defined as a series of processes from which important decision making information is inferred through automatic data model mapping and mathematical model conversion. The investigation of model integration concept helps the ALM analysis process understanding which can be useful for baaldng personnel training. On the other hand, the IDSS provides a flexible integration environment in which the system can flexibly response to the user's analysis request with the updated data situations. Since the blackboard architecture used for the system development supports the modularization structure, its inherent maintainability aLows a flexible update of the domain knowledge and data structure, and can therefore serve as a testbed to evaluate the potential integration approaches of various ALM data and mathematical models.

智慧型決策支援系統(Intellignet Decision Support Systems)的特點是可以同時處理定性和定量資料於同一個系統中，以同時執行各種知識推論及數量模式之運算。黑板架構(Blackboard Architecture)的做法是將決策支援求解過程的資料、模式和知識運用情形記錄於一共同工作區─稱之為黑板(Blackboard)，將模式及知識記錄在所謂的知識源(Knowledge Sources)中，並提供較有彈性之控制機制，應可提供較佳的解釋功能。以黑板架構為基礎的智慧型系統多應用在科學及工程方面，在管理方面卻寥寥無幾；管理問題多半屬於半結構性或非結構性，良好的解釋應為智慧型決策系統之重要功能。本研究擬就銀行業之授信審查做為本系統之專業領域知識(Domain Knowledge)，運用黑板架構中的階層化問題表現方式及模組化知識源分類之特性，建立提供完善解釋功能之智慧型授信決策支援系統。 / Incorporating artificial intelligence (AI) technique is critical to improve the functionality of decision support systems. Explanation function for consultation-based systems has been emphasized in the literature and should be considered important in developing intelligent decision support systems. Blackboard architecture can support a well-organized explanation facility due to its structurization of problem solving space, modularization of domain knowledge, and flexibility of reasoning control. Applying blackboard systems to managerial domain gets attention recently. Since most managerial consultation problems are unstructured or semi-structured, good explanation facility should be able to enhance the consultation effectiveness. The thesis investigates the potential of developing an explanation facility on the blackboard architecture using the loan evaluation as an example. During the interactive consultation process, the system can answer questions such as "What?", "Why?", "How?", and "Where?" with a friendly user interface. In terms of contribution, the inclusion of explanation facility can potentially increase the willingness and confidence of decision makers in using intelligent decision support systems. On the other hand, applying the graphic user interface to the development of explanation facility based on the blackboard architecture can make the reasoning process transparent and enhance the acceptance of this AI technique to managerial problem solving.

The paradigm of Decision Support Systems (DSS) is to support decision-making, while an Expert System’s (ES) major objective is to provide expert advice in specialised situations. Knowledge-Based DSS (KB-DSS), also called Intelligent Decision Support Systems (IDSS), integrate traditional DSS with the advances of ES. A KB-DSS’ knowledge base usually contains knowledge expressed by an expert and captured by a knowledge engineer. The indirect transfer between the domain expert and the knowledge base through a knowledge engineer may lead to a long and inefficient knowledge acquisition process. This thesis compares 11 DSS packages in search of a (KB-) DSS generator where domain experts can specify and maintain a Specific Decision Support System (SDSS) to assist users in making decisions. The proposed (KB-) DSS-generator is tested with a university and study-program prototype. Since course and study plan programs change intermittently, the (KB-) DSS’ knowledge base enables domain experts to set and maintain their course and study plan rules without the assistance of a knowledge engineer. Criteria are set to govern the (KB-) DSS generator search process. Example knowledge base rules are inspected to determine if domain experts will be able to maintain a set of production rules used in a student registration advice system. By developing a prototype and inspecting knowledge base rules, it was found that domain experts would be able to maintain their knowledge in the decentralised knowledge base, on condition that the objects and attributes used in the rule base were first specified by a builder/programmer. / Dissertation (MSc Computer Science)--University of Pretoria, 2005. / Computer Science / unrestricted

H διατριβή διερευνά προβλήματα αποδοτικής οργάνωσης χωροταξικών δεδομένων, προτείνει συγκεκριμένες δενδρικές δομές για τη διαχείρισή τους και, τέλος, δίνει παραδείγματα χρήσης τους σε ειδικές περιοχές εφαρμογών. Το πρώτο κεφάλαιο ασχολείται με το γεωμετρικό πρόβλημα της εύρεσης των ισo-προσανατολισμένων ορθογωνίων που περικλείουν ένα query αντικείμενο που μπορεί να είναι ένα ισο-προσανατολισμένο ορθογώνιο είτε σημείο ή κάθετο / οριζόντιο ευθύγραμμο τμήμα. Για την επίλυσή του προτείνεται μια πολυεπίπεδη δενδρική δομή που βελτιώνει τις πολυπλοκότητες των προηγούμενων καλύτερων λύσεων. Το δεύτερο κεφάλαιο εξετάζει το πρόβλημα της ανάκτησης σημείων σε πολύγωνα. H προτεινόμενη γεωμετρική δομή είναι επίσης πολυεπίπεδη και αποδοτική όταν το query πολύγωνο έχει συγκεκριμένες ιδιότητες. Το τρίτο κεφάλαιο ασχολείται με την εφαρμογή δενδρικών δομών σε δύο βιομηχανικά προβλήματα. Το πρώτο αφορά στη μείωση της πολυπλοκότητας ανίχνευσης συγκρούσεων κατά την κίνηση ενός ρομποτικού βραχίονα σε μια επίπεδη σκηνή με εμπόδια. Ο αλγόριθμος επίλυσης κάνει χρήση μιας ουράς προτεραιότητας και μιας UNION-FIND δομής ενώ αξιοποιεί γνωστές δομές και αλγόριθμους της Υπολογιστικής Γεωμετρίας όπως υπολογισμός κυρτών καλυμμάτων, έλεγχος polygon inclusion, κλπ. Το δεύτερο πρόβλημα ασχολείται με το σχεδιασμό απαιτήσεων υλικών (MRP) σε ένα βιομηχανικό σύστημα παραγωγής. Για το σκοπό αυτό αναπτύχθηκε ένας MRP επεξεργαστής που χρησιμοποιεί διασυνδεμένες λίστες και εκτελείται στην κύρια μνήμη για να είναι αποδοτικός. Το τελευταίο κεφάλαιο εξετάζει το πρόβλημα του ελέγχου της παραγωγής και συγκεκριμένα της δρομολόγησης εργασιών. Στο πλαίσιο αυτό σχεδιάστηκε και υλοποιήθηκε ένα ευφυές σύστημα δρομολόγησης σε περιβάλλον ροής που συνδυάζει γνωσιακή τεχνολογία και προσομοίωση με on-line έλεγχο προκειμένου να υποστηρίξει το διευθυντή παραγωγής στη λήψη αποφάσεων. / Τhe dissertation examines problems of efficient organization of spatial data, proposes specific tree structures for their management, and finally, gives examples of their use in specific application areas. The first chapter is about the problem of finding the iso-oriented rectangles that enclose a query object which can be an iso-oriented rectangle either a point or a vertical / horizontal line segment. A multilevel tree structure is proposed to solve the problem which improves the complexities of the best previous known solutions. The second chapter examines the problem of point retrieval on polygons. The proposed geometric structure is also multileveled and efficient when the query polygon has specific properties. The third chapter is about the application of tree structures in two manufacturing problems. The first one concerns the reduction in the complexity of collision detection as a robotic arm moves on a planar scene with obstacles. For the solution a priority queue and a UNION-FIND structure are used, whereas known data structures and algorithms of Computational Geometry such as construction of convex hulls, polygon inclusion testing, etc. are applied. The second problem is about material requirements planning (MRP) in a manufacturing production system. To this end an MRP processor was developed, which uses linked lists and runs in main memory to retain efficiency. The last chapter examines the production control problem, and more specifically the job scheduling problem. In this context, an intelligent scheduling system was designed and developed for flow shop production control which combines knowledge-based technology and simulation with on-line control in order to support the production manager in decision making.