Submitted by Maicon Juliano Schmidt (maicons) on 2015-04-09T12:23:45Z No. of bitstreams: 1 Adriane Ossani.pdf: 1351397 bytes, checksum: 803686662d84c244db5eda2beb2b11e0 (MD5) / Made available in DSpace on 2015-04-09T12:23:45Z (GMT). No. of bitstreams: 1 Adriane Ossani.pdf: 1351397 bytes, checksum: 803686662d84c244db5eda2beb2b11e0 (MD5) Previous issue date: 2013-07-26 / Nenhuma / Um dos grandes desafios que se percebe no mundo contemporâneo é a necessidade de serem geradas novas soluções que contemplem melhorias de qualidade de vida às populações marginalizadas pelo paradigma econômico atual. As inovações sociais surgem como forma de minimizar as diferenças e as desigualdades. Assim, esta pesquisa se alicerça na seguinte questão: como ocorre a governança da inovação social, através da colaboração interorganizacional? O referencial teórico está baseado em três eixos principais: a inovação social, a colaboração interorganizacional e a governança. Definiu-se, como objeto do estudo empírico, o Canal Futura - canal de televisão educativa que se denomina como um projeto social de educação que, além de produzir e veicular programas educativos, busca mobilizar pessoas e comunidades, através das Salas Futura, localizadas em comunidades de baixa renda, com o objetivo de promover a troca de saberes entre jovens, educadores e comunidades. A metodologia empregada foi o estudo de caso, com realização de entrevistas semiestruturadas e de observações diretas. Foram entrevistados tanto gestores dos projetos (Canal Futura e Sala Futura), como gestores das organizações mantenedoras do Canal e usuários. Com base nos dados, constatou-se que, no caso estudado, a colaboração interorganizacional possibilitou o surgimento de inovações sociais, de duas formas: como processo e como resultado. Como processo, através do estabelecimento de novas relações sociais, de novas trocas de informações e de conhecimentos, gerando assim, aprendizagem individual e coletiva. Como resultado, através do empoderamento e da transformação do indivíduo e, consequentemente, do território. Identificou-se que, no processo de desenvolvimento de inovação social, podem existir diversas redes de colaboração que possuem motivadores comuns, como a aquisição de recursos, a complementaridade de capacidades e o alcance de objetivos comuns. Para a obtenção da inovação social como resultado, destaca-se a importância da participação efetiva dos três setores (público, privado e terceiro setor). Como mecanismos de coordenação da relação entre os membros da rede, foram identificados dois modelos de governança: a governança através de uma organização líder (uma organização membro que coordena as ações da rede) e a governança compartilhada (a coordenação das ações é compartilhada entre todos os membros da rede). Por fim, identificou-se que não há um modelo ideal de governança, contudo, para a geração de inovação social através da colaboração, é fundamental a interação entre todos os membros participantes da rede e a existência de mecanismos de governança que possam ser adaptados às características e aos objetivos de cada rede. / A major challenge that sees the contemporary world is the need to generate new solutions, improvements that address quality of life to the marginalized populations by the current economic paradigm. Social innovations arise as to minimize the differences and inequalities. Thus, this research is founded on the following issue: how does the governance of social innovation through collaboration inter-organizational? The theoretical framework is based on three main axes: Social innovation, collaboration and inter-organizational governance. It was defined as an object of empirical study, the Futura Channel - Educational television channel that calls itself a social education which, besides producing and relaying educational programs, seeks to mobilize people and communities, through the rooms Futura, located in low-income communities, with the purpose of promote the exchange of knowledge among young people, educators and communities. The methodology used was the case study, with semi-structured interviews and direct observations. Interviews were held both project managers (the Futura Channel and Futura Room), managers of organizations as sponsors of Channel and users. Based on the data, it was found that, in the case studied, inter-organizational collaboration enabled the emergence of social innovations, in two ways: as a process and as a result. As a process, by establishing new social relations, new exchanges of information and knowledge, thus generating individual and collective learning. As a result, through the empowerment and transformation of the individual and, consequently, of the territory. It was found that, in the development process of social innovation, may be several collaborative networks that have common motivators, such as the acquisition of resources, complementary capabilities and reach common goals. To obtain social innovation as a result highlights the importance of effective participation of the three sectors (public, private and third sector). As coordination mechanisms of the relationship between members of the network, we identified two models of governance: governance through an organization leader (a member organization that coordinates the actionsof the network) and shared governance (coordination of actions is shared among all members of the network). Finally, it was identified that there is no ideal model of governance, however, for the generation of social innovation through collaboration, is the fundamental interaction between all participating members of the network and the existence of mechanisms of governance that can be adapted to the characteristics and objectives of each network.

The purpose of this study is to investigate the effectiveness of virtual peer-to-peer (P2P) workgroups as a platform for long-term collaboration in healthcare. Virtual peer-to-peer workgroups were developed and piloted by the Michigan Value Collaborative to increase knowledge and collaboration between providers across Michigan. The workgroups were designed to address barriers to change and long-term collaboration by allowing participants to share their improvement journey and provide feedback and ideas for improvement in a highly accessible platform. The pilot workgroups focused on heart failure readmission reduction initiatives as it is a much scrutinized metric and is penalized by public and private payers. Data on the workgroups were collected using pre and post-workgroup surveys filled out by participants. The results reveal that virtual peer-to- peer workgroups are effective in increasing knowledge and collaboration in the short term, but more study is required to judge their long term effectiveness in improving care at participating providers. Virtual peer-to-peer workgroups can serve as a foundation for increasing regional collaboration in healthcare as it is a very simple platform that does not require major financial or resource commitments.

<p>This thesis provides a coherent theoretical account of the role of trust in strategic alliances from varied disciplinary perspectives and by establishing some common ground among these perspectives. Approaching the integration of the literature about trust and strategic alliances from the resource based view, the transaction cost view, the dialectical perspective, and the social network perspective is aimed at creating a new systematic explanatory scheme. The unique combination of these four perspectives provides overlapping explanations for strategic alliance behaviour and serves as a methodical device for analysing the dynamics of trust relationships. This theoretical-methodical foundation will serve as tool for sorting out and highlighting different research streams regarding the two key topics. An integrative framework of the notion of trust in strategic alliances is built around the key issue “culture of trust”. The culture of trust is addressed, because one of the main findings will be that collaborative relationships require some minimum social base with trust as its constitutive element. Arguments will be provided that inter-organizational ventures characterized by high interdependence, require the trust mechanism to make leadership effective. The tension between trust and control in strategic alliances is discussed and attention is drawn to the possibilities and key abilities of leaders in establishing trust as a constitutive element in strategic alliances.</p>

The purpose of this study was to explore the relationship between the formalization of inter-organizational partnerships and collaboration among staff members working together across primary care, mental health and addition organizations to provide services to adults with complex mental health and addiction needs. Phase I of the study provided an environmental scan of existing partnerships among Family Health Teams (FHTs) and Community Health Centres (CHCs), and the Mental Health and/or Addiction (MHA) organizations they partner with, in the province of Ontario (Canada). Phase II explored the relationship between formalization and a) administrative collaboration and b) and service delivery collaboration. The hypotheses proposed that staff members who are part of formalized partnerships would report higher levels of collaboration. Phase III explored how formal and informal partnerships and collaboration are experienced by the administrative and service provider staff members who work across FHTs, CHCs and MHAs organizations. Using a mixed methods approach, data were collected using electronic surveys and telephone interviews. The results of Phase I indicated that FHTs and CHCs in Ontario have between 1-3 partnerships with MHA organizations. Most are informal partnerships, have existed for less than 5 years, and most staff members (partners) interact on a monthly basis. The quantitative results of Phase II showed no significant relationship between formalization and either form of collaboration. The qualitative findings from Phase III provide two key contributions. First, the results of the interviews may help explain why collaboration was not higher in formalized partnerships, as demonstrated by the range of advantages and disadvantages experienced by administrators and service providers in both formal and informal partnerships. Second, the findings illuminate factors related to the process of creating and/or formalizing partnerships, suggesting that there may be other factors that mediate or have a direct impact on the relationship between formalization and collaboration. By bringing together the study findings, the study addresses a gap in the literature by proposing a pathway through which formalization may be associated with collaboration. The results of the study provide opportunities for future research to help improve the quality and accessibility of services to adults with complex mental health and addiction needs.

Multi-market contact can either escalate or deescalate rivalry. Recent empirical work has revealed an inverted U-shaped relationship between multi-market contact and rivalry. These findings have lead many to suggest that mutual forbearance (MF), a switch from competition to cooperation across markets, is a natural outcome of increasing multi-market contact between two firms. Despite the relatively widespread acceptance of this suggestion, we do not have a theoretically grounded explanation for how this switch from rivalry to mutual forbearance occurs. This dissertation takes up this task. Theories of learning and trust are used as the grounding for the development of a theoretical model of the process by which multi-market rivals switch from competition to cooperation across markets. The model is tested using data from the U.S. Scheduled Passenger Airline Industry. Results support the general theoretical foundations of the model and provide new insights into the genesis of mutual forbearance.

Fueled by ubiquitous access to mobile phones, and a massive population of nearly 3 billion unbanked people around the globe, mobile commerce is evolving as a disruptive technology. Simultaneously, mobile payments are surfacing as a killer application within the mobile commerce context (Hu et al. 2008). Undeniably, the proliferation of wireless mobile technology provides much-needed access to vital information, and financial services for disenfranchised, unbanked populations. In addition, technological innovations offer first-time opportunities for suppliers of goods and services in a market context to gain competitive advantages while enhancing their economic viability. According to Portio Research, the volume of mobile payments rose significantly from $68.7 billion U.S. dollars in 2009, with predictions of $633.4 billion U.S. dollars by the end of 2014 (mobithinking.com 2012). Despite exponential growth in the number of mobile subscribers globally, and widespread adoption of mobile commerce, acceptance rates for mobile payment applications have lagged (Dahlberg et al. 2007, Ondrus et al 2009, Ondrus and Lyytinen 2011). Yet examinations of factors inhibiting the widespread acceptance of mobile payments are relatively sparse. Using Social Network theory, this research examines factors affecting engagement in mobile payments. The researcher posits that four primary elements influence mobile payment engagement: 1) the relationships between and amongst inter-organizational alliance members; 2) the prevailing regulatory environment; 3) the state of existing banking and technology infrastructures, and 4) an assessment of economic opportunity. The research outcomes from this exploratory examination led to the development of a comprehensive model for mobile payment engagement, and strongly suggest that ties between and amongst firms in inter-organizational alliances help ensure the success of mobile payment engagement. Support was found for the following suppositions: 1) similarities and relations (continuous ties) help establish a framework and understanding amongst alliance members as to each party’s goals and objectives; and 2) interactions and flows (discrete ties) between and amongst inter-organizational alliance members strengthen the overall ties between alliance members while solidifying a viable working relationship amongst the alliance members. This study employs a qualitative approach to obtain real world insight into the dynamism of the mobile payment arena. A model is then proposed to practically examine mobile payment engagement opportunities. From a theoretical perspective, the research contributes to the extant scholarly knowledgebase pertaining to engagement in mobile payments.

This thesis provides a coherent theoretical account of the role of trust in strategic alliances from varied disciplinary perspectives and by establishing some common ground among these perspectives. Approaching the integration of the literature about trust and strategic alliances from the resource based view, the transaction cost view, the dialectical perspective, and the social network perspective is aimed at creating a new systematic explanatory scheme. The unique combination of these four perspectives provides overlapping explanations for strategic alliance behaviour and serves as a methodical device for analysing the dynamics of trust relationships. This theoretical-methodical foundation will serve as tool for sorting out and highlighting different research streams regarding the two key topics. An integrative framework of the notion of trust in strategic alliances is built around the key issue “culture of trust”. The culture of trust is addressed, because one of the main findings will be that collaborative relationships require some minimum social base with trust as its constitutive element. Arguments will be provided that inter-organizational ventures characterized by high interdependence, require the trust mechanism to make leadership effective. The tension between trust and control in strategic alliances is discussed and attention is drawn to the possibilities and key abilities of leaders in establishing trust as a constitutive element in strategic alliances.

Purpose – This research focuses on finding the reasons, why members from different sectors join a cross-sector/multi-stakeholder CSR network and what motivates them to share (or not to share) their knowledge of CSR and their best practices. Design/methodology/approach – Semi-structured interviews were conducted with members of the largest cross-sector CSR network in Sweden. The sample base of 15 people was chosen to be able to represent a wider variety of members from each participating sectors. As well as the CEO of the intermediary organization was interviewed. The interviews were conducted via email and telephone. Findings – The findings include several reasons linked to the business case of CSR such as stakeholder pressure, competitive advantage, legitimacy and reputation as well as new reasons like the importance of CSR, and the access of further knowledge in the field. Further reasons are in line with members wanting to join a network, such as access to contact or having personal contacts. As to why members are sharing their CSR knowledge, the findings indicate to inspire others, to show CSR commitment, to be visible, it leads to business opportunity and the access of others knowledge, and because it was requested. Reasons for not sharing their knowledge would be the lack of opportunity, lack of time and the lack of experience to do so. Originality/value – The research contributes to existing studies, which focused on Corporate Social Responsibility and cross-sector networking as well as to inter-organizational knowledge sharing in the field of CSR.

Researchers studying the alignment of business resources usually focus on business cases that inherently have a going-concern interaction built on long-term relationships at the firm level (e.g., Barney, 1991) dyadic level (e.g., Eisenhardt & Martin, 2000) or the broader network level (e.g., Dyer, 1996). Resource alignment is usually flexible in terms of the timeline for identifying and aligning resources and resource engagement. While contractual limitations can be applied to resource alignment, resource engagement holds a notion of persistent value adding relationship. However, there are multitudes of contexts where relationships are bounded by the limited life of a project and by the way where resources must be rapidly aligned and managed. Examples exist in sectors as diverse as construction, filmmaking, and oil exploration. The study examined theories and empirical studies of resource alignment ranging from resource-based views (e.g., Wernerfelt, 1984) to more complex network views of social organizational interactions (e.g., Gulati et al., 2000). The majority of these literatures treat the development of business relationships and the acquisition of resources as a phenomenon that occurs over an extended period. Time-bound transactions challenge these theoretical perspectives built around the longevity of inter-organizational relations. Thus, the key strategic management problem this research addresses is how resources and capabilities can be rapidly aligned and managed in a time-bound network to achieve sustainable competitive advantages (SCA) at the network level. The fieldwork was conducted on more than 20 construction projects in the United Arab Emirates. Using secondary source data, I mapped the projects??? networks and interviewed 45 industry experts about the resources and capabilities their firms bring to the network, and how quickly they can be aligned to achieve the objectives of the project. The interviews were conducted over 11 months between 2011 and 2012 and amounted to more than 20 hours of audio and hundreds of notes including network sketches. I also investigated the transfer of resources and capabilities that may help network members to increase their competitive advantage when bidding on future projects. The benefits of long-term relationships are evident in any business; however, firms in the project-based construction industry often cannot reap those benefits. This study built upon theories of network-based resource alignment in the extreme situation of time-bound projects. The two-phase qualitative research approach relied on intensive interviews with key decision makers. Template analysis was used as the primary method of data analysis. This research???s primary finding is that there is no evidence of the concept of sustainable competitive advantage at the network level, while it is evident at the firm level. Other findings confirm that the events of full replication and non-replication of networks after project completion do not exist nor do decision makers favour them. While these findings imply the lack of attention to the benefits of contributing to a network, the more apparent scenario is replication of parts of a network, which is a result of two factors: 1) capabilities developed at firm level, which in return develop resources, and other capabilities, 2) movement of resources across network entities. The results shed light on decision-making techniques for efficient management of resources in time-bound business transactions such as construction and other projects. However, they may also generalize to dynamic business situations such as the entry of a firm into a new market or the entrepreneurial start-up of a new company in which resources must also be quickly aligned.

Fueled by ubiquitous access to mobile phones, and a massive population of nearly 3 billion unbanked people around the globe, mobile commerce is evolving as a disruptive technology. Simultaneously, mobile payments are surfacing as a killer application within the mobile commerce context (Hu et al. 2008). Undeniably, the proliferation of wireless mobile technology provides much-needed access to vital information, and financial services for disenfranchised, unbanked populations. In addition, technological innovations offer first-time opportunities for suppliers of goods and services in a market context to gain competitive advantages while enhancing their economic viability. According to Portio Research, the volume of mobile payments rose significantly from $68.7 billion U.S. dollars in 2009, with predictions of $633.4 billion U.S. dollars by the end of 2014 (mobithinking.com 2012). Despite exponential growth in the number of mobile subscribers globally, and widespread adoption of mobile commerce, acceptance rates for mobile payment applications have lagged (Dahlberg et al. 2007, Ondrus et al 2009, Ondrus and Lyytinen 2011). Yet examinations of factors inhibiting the widespread acceptance of mobile payments are relatively sparse. Using Social Network theory, this research examines factors affecting engagement in mobile payments. The researcher posits that four primary elements influence mobile payment engagement: 1) the relationships between and amongst inter-organizational alliance members; 2) the prevailing regulatory environment; 3) the state of existing banking and technology infrastructures, and 4) an assessment of economic opportunity. The research outcomes from this exploratory examination led to the development of a comprehensive model for mobile payment engagement, and strongly suggest that ties between and amongst firms in inter-organizational alliances help ensure the success of mobile payment engagement. Support was found for the following suppositions: 1) similarities and relations (continuous ties) help establish a framework and understanding amongst alliance members as to each party’s goals and objectives; and 2) interactions and flows (discrete ties) between and amongst inter-organizational alliance members strengthen the overall ties between alliance members while solidifying a viable working relationship amongst the alliance members. This study employs a qualitative approach to obtain real world insight into the dynamism of the mobile payment arena. A model is then proposed to practically examine mobile payment engagement opportunities. From a theoretical perspective, the research contributes to the extant scholarly knowledgebase pertaining to engagement in mobile payments.