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This study explores the nature of conflict in virtual communication in the course of inter-organisational collaborations. Conflict appears to exist inherently when organisations cooperate together because each company operates with different goals, norms and values, which are vital considerations for successful business collaborations. Special attention, therefore, needs to be paid to gaining a grounded understanding of conflict in the context of virtual communication in the interorganisational business collaborations of today. This research draws on fieldwork carried out over five months, using a multiple-case study approach, involving four cases of inter-organisational collaborations between a large high-tech corporation in Taiwan and its four supplier companies in Korea. In addition, participant observation was employed as the main method of data collection in this study, which allowed for this researcher to gain rich data in a direct way. The collected data included daily logs based on observations, in addition to interviews and documentation. This resulted in an extensive amount of useful information being gathered, which was analysed, categorised, interpreted, and summarised in relation to theory generalisation. In this inter-organisational research setting, it was found that three patterns of interorganisational conflict, namely: business strategic conflict, cultural conflict and organisational process conflict interact to influence participants’ communication media selection and, in turn, conflict is influenced by the selected media. Moreover, it was found that conflict is expressed in email communication in a stylised way that is significantly different from spoken conversation and it could lead to conflict escalation and the subsequent termination of business collaboration. Based on the research findings, a comprehensive framework was established to describe and explain the interrelations between conflict transformation and computer-mediated communication (CMC) in inter-organisational collaborations.

This thesis seeks to explore how management can work together to adopt an Inter-organisational Information System (IOIS) for Supply Chain Management (SCM) at different levels of collaboration sophistication. 20 common issues associated with collaboration and adoption of IOIS for SCM, were identified from the current literature. Two theoretical frameworks were developed. First, an IOIS for SCM Adoption Framework was constructed to understand the IOIS for SCM adoption process. Secondly, an Inter-organisational Collaboration Framework was constructed and used as a lens to examine and understand the process of inter-organisational collaboration. Five underlying theories, namely agency, needs and motivation, resource dependency, cultural and negotiated order, were drawn on to develop an understanding of collaboration in this latter framework. The study of collaboration for IOIS adoption is exploratory. Eight organisations were approached from three industries and sixteen interviews were carried out with managers who are involved in the supply chain activities. Data was primarily collected using an interview instrument based on literature, and documentary and archival evidence. Interviews were transcribed and cross-case analysis was conducted on the data. Three of the four levels of collaboration sophistication were supported. At the highest level of collaboration, namely cooperation sophistication, the organisations that were studied have growth motivations, same interests and common business objectives, and prepare to develop strategy and finance projects while reengineering their business processes and redesigning their supply chains collectively. Collaboration is not limited to one dimension but multi-dimensional. An organisation collaborates with its partners in one project but that at the same time, they may not want to collaborate on a different project due to differences in business objectives. When there is a disagreement between parties, negotiation is an important process to help resolve their differences. The process of collaboration was summarised into three perspectives: industry, intra-organisational and inter-organisational. These perspectives can assist practitioners who need to understand how to address the process of collaboration in the adoption of IOISs for SCM with their partners.

This thesis seeks to explore how management can work together to adopt an Inter-organisational Information System (IOIS) for Supply Chain Management (SCM) at different levels of collaboration sophistication. 20 common issues associated with collaboration and adoption of IOIS for SCM, were identified from the current literature. Two theoretical frameworks were developed. First, an IOIS for SCM Adoption Framework was constructed to understand the IOIS for SCM adoption process. Secondly, an Inter-organisational Collaboration Framework was constructed and used as a lens to examine and understand the process of inter-organisational collaboration. Five underlying theories, namely agency, needs and motivation, resource dependency, cultural and negotiated order, were drawn on to develop an understanding of collaboration in this latter framework. The study of collaboration for IOIS adoption is exploratory. Eight organisations were approached from three industries and sixteen interviews were carried out with managers who are involved in the supply chain activities. Data was primarily collected using an interview instrument based on literature, and documentary and archival evidence. Interviews were transcribed and cross-case analysis was conducted on the data. Three of the four levels of collaboration sophistication were supported. At the highest level of collaboration, namely cooperation sophistication, the organisations that were studied have growth motivations, same interests and common business objectives, and prepare to develop strategy and finance projects while reengineering their business processes and redesigning their supply chains collectively. Collaboration is not limited to one dimension but multi-dimensional. An organisation collaborates with its partners in one project but that at the same time, they may not want to collaborate on a different project due to differences in business objectives. When there is a disagreement between parties, negotiation is an important process to help resolve their differences. The process of collaboration was summarised into three perspectives: industry, intra-organisational and inter-organisational. These perspectives can assist practitioners who need to understand how to address the process of collaboration in the adoption of IOISs for SCM with their partners.

Title: Discovering the Dark Side: A Multiple Case Study of IOMC Instability in Triadic Relationships Authors: Adam Hargrave, Iqra Ashfaq Mian, and Jan Peter van der Zwet Background: Within IORs, knowledge, activities, and resources are increasing shared amongst organisation members to obtain some sort of strategic advantage. Typically, forming a triadic relationship. Therefore, IOMC practices are regularly used to shape, support and control activities across the triadic relationship, but conversely, literature has not explored the instability certain shared IOMC systems can bring to partners through its complexity, triadic complexity, and instability drivers. Therefore, the investigation of IOMC’s instability influence on triadic relationships is investigated to contribute to the academic literature and organisations studied.  Purpose: The purpose for the research conducted is to investigate the shared IOMC in triadic, inter-organisational relationships that influence instability in buyer-supplier triadic relationships. Methodology: A multiple case study has been conducted through semistructured interviews. A critical realism perspective, descriptive-exploratory, and abductive research methodology was enacted. Analysis and Discussion: The multiple cases show that complexities in the from of triadic complexity and IOMC design complexity may lead to the drivers that introduce IOMC instability in the triadic relationships. The literature discussed is linked to the empirical findings and a research model is proposed. Conclusion: The conclusion discusses the theoretical and managerial implications of the presented research and possible future research opportunities of IOMC instability in triadic relationships.

This research investigates the dynamic interplay of contractual and relational governance mechanisms in long-term supply arrangements. The thesis contributes to an emerging debate that examines the combination of contractual and relational governance in inter-organisational exchanges. Contractual and relational governance mechanisms have been positioned as precluding mechanisms, which may result in destructive effects if combined for governing inter-organisational relationships. Previous research studies have increasingly acknowledged that the use of contractual mechanisms does not exclude the use of relational mechanisms and vice-versa. However, the recent literature offers limited insights into the dynamic interaction of both inter-organisational governance mechanisms and their impact on overall performance. The analysis in this research utilises a conceptual framework and a number of theoretical lenses through which the dynamic interplay of contractual and relational governance mechanisms is explained. Based on empirical case analysis of six public-private supply arrangements across three sectors: healthcare, waste management and emergency services, the research explores the dynamic interplay of both governance mechanisms and their impact on overall performance. Retrospective case study data was collected deploying semi-structured interviews and the critical incident technique was used to investigate the governance interplay over time. The contribution to knowledge is a conceptual framework that refines contractual and relational governance components in supply relationships over time. The findings indicate the importance of the interplay between inter-personal and inter-organisational trust in combination with complex contracts and intermediate contractual agreements. From this the conclusion is drawn that organisations entering into long-term supply relationships need to deploy both contractual and relational governance mechanisms in combination in order to achieve better overall performance.

<p>Background: Information technology (IT) has drastically changed the traditional way to do business. In theory,</p><p>coordinating information sharing among organisational partners offers notable advantages through cost savings,</p><p>productivity, improved decision making, and better customer service. Supported by modern information technology,</p><p>business processes can change and be developed into new more effective forms, both internally and externally.</p><p>However, as IT facilitates new business opportunities, it requires a steady flow of information and information</p><p>exchange, both within intra- and inter-organisational contexts where a consensus on terms and definitions</p><p>coordinating the uniform communication is vital.</p><p>Purpose: With the focal point on inter-organisational information exchange, the purpose of the thesis is to define</p><p>a set of guidelines for AI that can be used and adjusted according to the needs of a specific situation or context.</p><p>Method: The thesis was carried out with a Multi Grounded Theory approach. Interviews were conducted at a local</p><p>IT-company and with an associate professor of Informatics at Jönköping International Business School.</p><p>Results: Five categories were discovered which impact AI: integration governance, project management, context, integration</p><p>content, and testing. The result also implied the importance to distinguish between an operational and strategic level</p><p>when working with Application Integration.</p>

Network relationships play a significant role in the provision of servitized offerings. To date, little empirical research has been conducted to investigate the link between servitization and inter-organisational relationships. The objective of this doctoral thesis is to explore the implications of servitization on a manufacturer’s network. Particular emphasis is placed on the impact on the network structure and relationship attributes. An exploratory in-depth case study was conducted within the truck manufacturing industry using a multi-organisational perspective. An abductive research approach was adopted which was underlined by pragmatism. As part of this approach, 43 interviews were conducted in a total of 11 companies. The findings of the study suggest that managers need to be aware of the different customer needs, related offerings and resultant implications on the network structure and relationships. To this end, the findings show that as the offerings move towards advanced servitized offerings the network becomes more complex in terms of its structure and relationships. The research contributes to the literature by providing a more nuanced description of what actually occurs in a network when a manufacturer provides servitized offerings in conjunction with other product-based offerings. In particular, it identifies the relationship attributes that need to be managed in order to drive the right behaviour for the provision of each of these offerings. Moreover, it is the first known study to uncover triadic as well as tetradic network structures in a servitization context. Equally important, it provides a framework that captures the interplay between the different offerings and the resultant network structure and relationship attributes. In all of these capacities, this research is one of the first known studies to uncover some of the complexities surrounding the way in which inter-organisational relationships are enacted in a servitization context.

© Cranfield University 2013. All rights reserved. No part of this publication may be reproduced without the written permission of the copyright owner. / Network relationships play a significant role in the provision of servitized offerings. To date, little empirical research has been conducted to investigate the link between servitization and inter-organisational relationships. The objective of this doctoral thesis is to explore the implications of servitization on a manufacturer’s network. Particular emphasis is placed on the impact on the network structure and relationship attributes. An exploratory in-depth case study was conducted within the truck manufacturing industry using a multi-organisational perspective. An abductive research approach was adopted which was underlined by pragmatism. As part of this approach, 43 interviews were conducted in a total of 11 companies. The findings of the study suggest that managers need to be aware of the different customer needs, related offerings and resultant implications on the network structure and relationships. To this end, the findings show that as the offerings move towards advanced servitized offerings the network becomes more complex in terms of its structure and relationships. The research contributes to the literature by providing a more nuanced description of what actually occurs in a network when a manufacturer provides servitized offerings in conjunction with other product-based offerings. In particular, it identifies the relationship attributes that need to be managed in order to drive the right behaviour for the provision of each of these offerings. Moreover, it is the first known study to uncover triadic as well as tetradic network structures in a servitization context. Equally important, it provides a framework that captures the interplay between the different offerings and the resultant network structure and relationship attributes. In all of these capacities, this research is one of the first known studies to uncover some of the complexities surrounding the way in which inter-organisational relationships are enacted in a servitization context.

Two trends are currently driving the need for supply chain firms to form closely integrated relationships: collaboration and digitisation. One of the ways to achieve digitisation of supply chain operations is to implement Inter-Organisational Information Systems (IOIS) with selected supply chain partners for a much more efficient, streamlined and orchestrated supply chain operations. Whilst IOIS can be implemented to support various cross-functional business processes (ranging from operational information exchange to pursuing strategic initiatives such as sharing ideas, identifying new market opportunities, and pursing a continuous improvement approach), in the context of this thesis, the purpose of IOIS implementation is to facilitate the inter-firm procurement-related operations with downstream supply chain firms. The study undertaken in this research project was initiated in response to an industry requirement to investigate the implementation of IOIS against a backdrop of improved Supply Chain Management and integration practices by large contractor organisations. A case study research strategy was adopted to investigate the IOIS project related, IOIS (system) related issues encountered in ex-ante and ex-post implementation stages of the IOIS. The study concludes that it is the non-technical factors that are critical to the successful delivery of IOIS projects and provides a guideline on IOIS implementation by large contractor organisations. The findings of this research project have been published in a number of peer-reviewed papers.