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Subsequent to the growing need for internationally mobile talent, alternative forms of international assignees have arisen (Collings, Scullion and Morley 2007; PricewaterhouseCoopers 2010). This study focuses on such newly appointed internationally working employees, particularly International Business Travellers (abbreviated to IBTs). Inspired by a lack of research attention relating to this labour population, this DBA project opens up the black7box of the IBT working partnership. This is achieved by surveying the role of the IBT as well as the distinctiveness and the state of the psychological contract that the employees involved have with their current employer. The research described and substantiated in this work was devised from the IBT’s perspective, and occurs within a Belgian context. Consistent with a – methodologically revitalising – interpretive phenomenological framework, the study was operationalised on the basis of qualitative, semi7structured interviews with nine IBTs. The thematic data analysis carried out indicated the multifarious, intercultural and strategic role of the IBT, and brought skills specifically characterising the IBT to light. The IBT psychological contract was summarised by eighteen content7related obligations, which contemporaneously display contrasts and similarities with related reference research. The contract in question proved to be evaluated generally positively by the research participants and to develop itself in a unique manner through a noteworthy relational base mixed with a non7negligible transactional facet. Along with a discussion of the principal insights found/contributions made, this thesis includes a number of study limitations, recommendations for further research and implications for successful IBT psychological contract management. Personal reflections are, where relevant, also provided throughout this work.

Digital diplomacy (e-Diplomacy), is commonly defined as the use of information and communication technology for the purposes of attaining foreign policy goals. The emerging field of digital diplomacy has been largely neglected in academic research. Also, in practice, this area has been slow to evolve compared to other areas of public service such as e-government, e-education and e-health. This research draws on the existing literature to present a novel conceptual framework that could be used to guide the implementation of e-diplomacy. A new e-diplomacy maturity framework is formulated to address the modern functions of foreign relations in today’s global environment. The e-diplomacy maturity framework is derived from the theory of growth models, the e-government maturity model, the broader literature on diplomacy and the practice of diplomacy. To validate the conceptual framework, a qualitative approach involving semi-structured interviews with diplomats and professionals from the foreign ministries of the USA, the UK and Qatar were conducted. The novelty of this research is based on the development of a conceptual framework of e-diplomacy maturity and implementation that was built around the scaffolding of conjectures that were tested to determine their validity. It can guide research scholars wishing to explore the discipline of digital diplomacy. It will also assist foreign ministries to identify the stage they have reached in deploying ICT in their diplomatic functions. This study should also provide policy makers, diplomats, ICT managers, and practitioners with a greater understanding of the stages and factors that encourage or hinder e-diplomacy implementation and maturity.

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Background: In the face of overwhelming need and increasingly scarce resources, the humanitarian charge of “saving lives and alleviating suffering” is often reduced to simply saving lives. In 2014, World Health Assembly Resolution 67.19 called for the strengthening of palliative care as a key component of comprehensive care. However, even when palliative care is the only available option (ie. 2014-2015 Ebola Crisis), there is little evidence showing it is available in the field. More research is needed to understand this dissonance between policy and practice, and to ensure that humanitarians are providing ethical and contextually appropriate care. Methodology: Twelve individual, in-depth, semi-structured interviews were conducted in English and French with humanitarian healthcare policy makers from North America, Europe, and the Middle East, average 10+ years of experience representing various international organizations. Interviews were transcribed and coded using NVivo11 and an interpretive description framework. Findings: Participant comments suggested the existence of an institutionalized rescue culture, characterized by the fear of failure, equating of death with failure of the humanitarian healthcare professional, and a resultant systemic devaluation of palliative- type care in disaster contexts. The indoctrination of this culture may begin as early as medical school, and manifests clearly in the lack of consistent nomenclature and awareness of palliative care, treatment of palliative-triaged individuals, and resources allocated to palliative care in humanitarian contexts. Palliative care provision is a moral obligation as a final bastion of the human right to dignity and to health. Discussion & Conclusion: In order for palliative care to be integrated into the humanitarian mandate, a significant cultural shift must first take place. The findings of this thesis and the larger Humanitarian Health Ethics study will provide key guidance for the adoption and adaptation of policies that help humanitarians maintain the dignity of individuals in their most vulnerable moments. / Thesis / Master of Science (MSc)

Background & Purpose: Sustaining an acquired brain injury (ABI) can often lead to admission to an inpatient rehabilitation program. The purpose of inpatient rehabilitation is to provide individualized, patient-centered therapy in order to facilitate community re-integration. Considering the patient perspective is beneficial for informing patient-centered care because clinicians and program administrators may develop greater awareness and understanding of patient needs and preferences. There is a lack of qualitative research investigating patient experiences and perspectives of ABI inpatient rehabilitation, and the majority of existing research was conducted in non-Canadian contexts. The present study was thus designed to describe and interpret patient experiences of an ABI inpatient rehabilitation program in urban Ontario. The purpose was to contribute to a patient lens that inpatient rehabilitation staff could consider in their work. Methods: An interpretive description approach was adopted for this qualitative study. Twelve participants were purposively sampled from a regional ABI rehabilitation program. They completed semi-structured interviews about their experiences. Interviews were transcribed, coded, and analyzed to identify major themes. Results: Three major themes were identified from the analysis and arranged around three time points. At the time point prior to admission to inpatient rehabilitation, the theme was “Life Rerouted,” where participants described their lives being diverted from what was “normal” after sustaining an ABI. Inpatient rehabilitation was seen as a way to return to their pre-injury life. The second theme described experiences within inpatient rehabilitation and was entitled, “Autonomy within Rehab.” Under this theme, participants emphasized the importance of personal autonomy over their choices and abilities while in rehabilitation, with three related sub-themes: interactions with clinicians, perceptions of institutional policy, and the involvement of family members. Under a minor theme, not directly related to aspects of autonomy, entitled “social comparisons,” participants also made comparisons of their recovery progress to other patients. The third and final theme reflected participants experiences just after discharge and was entitled, “Life (and Recovery) Go On.” Under this theme, participants described an ongoing recovery process leading to sentiments of both frustration and hope for the future. Discussion: An overarching key message was developed from these themes: “re-establishing personal identity is important to the recovery process.” Two theories (biographical disruption and relational autonomy) are used to interpret this message and describe the strategies and perspectives adopted by patients during inpatient rehabilitation as they attempted to cope with the psychosocial impacts of ABI on their lives. Conclusions: The findings of this study provide knowledge and a theoretical lens in which program staff can view and understand patients’ experiences, needs and preferences. These findings may enhance patient-centered care within the context of ABI inpatient rehabilitation. / Thesis / Master of Science (MSc)