by Chan Asmi Kan Yee. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1989. / Bibliography: leaves 73-[76]

Chu Hei-keung. / Summary in Chinese. / Thesis (M.B.A.)--Chinese University of Hong Kong. / Bibliography: leaves 72-74.

錢華. / 顯微膠片卷端, 作者名誤作"HUA, Qian" / 呈交日期: 2006年11月. / 論文(哲學博士)--香港中文大學, 2007. / 參考文獻(p. 183-189). / Xian wei jiao pian juan duan, zuo zhe ming wu zuo "HUA, Qian" / Cheng jiao ri qi: 2006 nian 11 yue. / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Abstracts in Chinese and English. / Lun wen (zhe xue bo shi)--Xianggang Zhong wen da xue, 2007. / Can kao wen xian (p. 183-189). / Qian Hua.

by Fok Ying-wai, Dereck ; Lee Ho-chi, Dominic. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. / Bibliography: leaves 118-120. / FOREWORD --- p.i / EXECUTIVE SUMMARY --- p.ii -iv / ACKNOWLEDGEMENT --- p.v -vi / TABLE OF CONTENT --- p.vii -ix / CHAPTER / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- DEVELOPMENT OF HONG KONG JEWELLERY INDUSTRY --- p.2-5 / Chapter III. --- FUTURE PROSPECT --- p.6-8 / Chapter IV. --- TRADE ASSOCIATIONS --- p.9 -12 / Hong Kong Jade and Stone Manufacturers Association --- p.9 / Diamond Importers Association --- p.10 / Hong Kong Jewellery Manufacturers Association --- p.10-11 / Hong Kong and Kowloon Gold and Silver Ornaments and Wares Workers General Union --- p.11 -12 / Gemological Association of Hong Kong --- p.12 / Chapter V. --- ABOUT PRECIOUS STONE JEWELLERY --- p.13 -17 / Diamonds --- p.13 -15 / Rubies --- p.16 / Sapphires --- p.16-17 / Emeralds --- p.17 / Chapter VI. --- JEWELLERY RETAILING IN HONG KONG --- p.18 -24 / Development and Classification --- p.18 -19 / Operation of the Retail Outlets and Their Marketing Concepts --- p.19 -24 / Product --- p.19 -20 / Pricing --- p.21 -22 / Advertising --- p.22 -23 / Personal Selling --- p.23 -24 / Shop Display --- p.25 / Chapter VII. --- METHODOLOGY --- p.26 -48 / The Research --- p.26 -27 / Objectives --- p.28-29 / Hypotheses --- p.30 -31 / Cross-sectional Survey --- p.32 -44 / Pilot Interview --- p.32 -33 / Data Collection --- p.34 / Sampling --- p.35 / In-depth Study --- p.36 -40 / Chapter VIII. --- RESEARCH FINDINGS --- p.41 -56 / Survey --- p.41 -51 / In-Depth Study --- p.52 -56 / Chapter IX. --- INTERPRETATION --- p.57-64 / Chapter X. --- RECOMMENDATION --- p.65 -75 / Recommendation to Large Firms --- p.67-71 / Recommendation to Small Firms --- p.72 -75 / APPENDIX --- p.76-117 / BIBLIOGRAPHY --- p.118 -120

by Chow Yue-Hin, Terence, Xie Ming-An. / Thesis (M.B.A.)--Chinese University of Hong Kong, 2003. / Includes bibliographical references (leaves 65-66). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS AND TABLES --- p.v / Chapter / Chapter I --- INTRODUCTION --- p.1 / Chapter II --- BALANCED SCORECARD --- p.3 / Origin of Balanced Scorecard --- p.3 / What is Balanced Scorecard? --- p.5 / Four Perspectives of Balanced Scorecard --- p.4 / Strategy and Balanced Scorecard --- p.8 / Balanced Scorecard and traditional management --- p.11 / Chapter III --- DEVELOPING A BALANCED SCORECARD - GETTING STARTED --- p.14 / Preparation Tasks --- p.14 / Balanced Scorecard Team --- p.15 / Chapter IV --- PRESENT SITUATION IN THE RETAIL JEWELLERY INDUSTRY --- p.18 / Hong Kong Retail Jewellery Industry --- p.18 / Changes in the External environment --- p.19 / Company Background --- p.21 / Chapter V --- COMMENCEMENT OF BSC --- p.24 / Beginning Stage --- p.24 / Meetings --- p.27 / First Meeting --- p.28 / Second Meeting --- p.29 / Third Meeting --- p.30 / Fourth Meeting --- p.31 / Interviews --- p.32 / Executive Questionnaire --- p.34 / Finalizing Measures --- p.36 / Chapter VI --- CONCLUSION --- p.38 / Limitations of Balanced Scorecard Program --- p.38 / Chapter VII --- ACTION PLANS AND FUTURE OUTLOOK --- p.42 / Setting up Targets/Initiatives --- p.42 / Prioritizing different measures/initiatives --- p.43 / Creating a Balanced Scorecard Measure Dictionary --- p.43 / Feedback from employees --- p.44 / APPENDIX AND FIGURES --- p.46 / BIBLIOGRAPHY --- p.65

by Tung Man Kei. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1995. / Includes bibliographical references (leaves 82-83). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF TABLES AND FIGURE --- p.vi / LIST OF APPENDIXES --- p.vii / PREFACE --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- ISO-9000 Standards --- p.4 / Recent Development of ISO 9000 Standards --- p.6 / Other Quality Standards and Awards --- p.8 / Influence of ISO 9000 --- p.11 / Implementation of ISO 9000 --- p.15 / Chapter III. --- CASE STUDY: PART (A) JEWELLERY INDUSTRY AND ABC JEWELLERY LIMITED --- p.18 / Jewellery Industry in Hong Kong --- p.18 / The ABC Jewellery Limited --- p.20 / Organizational Structure of ABC Jewellery Limited --- p.21 / Production Department --- p.22 / Stone Department --- p.24 / Human Resources Department --- p.24 / Quality and Technology Department --- p.25 / Management Information Department --- p.26 / Marketing Department --- p.26 / Export Department --- p.27 / Financial Situation of ABC Jewellery Limited --- p.28 / Chapter IV. --- CASE STUDY: PART (B) IMPLEMENTATION OF ISO-9002 CERTIFICATE OF A MANUFACTURING COMPANY - ABC JEWELLERY LIMITED --- p.30 / Quality Reform of ABC Jewellery Limited --- p.30 / The MANCOM - A Reform of Management Committee --- p.32 / The Implementation Plan of ISO-9000 of ABC Jewellery Limited --- p.34 / Step 1： Preliminary Goals Setting and Formulation of Action Plan --- p.35 / Step 2: Creation of Mission and Vision Statements --- p.37 / Step 3: Formation of Quality Team --- p.37 / Step 4: Education of Quality Concept --- p.38 / Step 5: Preparation of Quality Manual and Work Procedures - the Business Procedures --- p.40 / Step 6: Reengineering of Business System --- p.43 / Step 7： Registration for ISO-9002 --- p.44 / Problems faced by the Company --- p.45 / Dilemma --- p.53 / Chapter V. --- CASE STUDY: PART (C) LATEST SITUATION OF ABC JEWELLERY LIMITED --- p.54 / Quality and Technology Department --- p.54 / """Quality In Progress"" and Other Quality Improvement Projects in the Company" --- p.55 / Chapter VI. --- CONCLUSION OF THE CASE STUDY --- p.57 / TABLES AND FIGURE --- p.59 / APPENDIXES --- p.63 / BIBLIOGRAPHY --- p.82