Introducción. En Perú, durante el servicio social en salud se han reportado problemas como condiciones laborales riesgosas, mortalidad asociada a accidentes de tránsito y déficit de cobertura de aseguramiento.Objetivo. Describir los problemas percibidos y experimentados por los profesionales de salud que realizan el Servicio Rural y Urbano Marginal de Salud (SERUMS) en Ancash, Perú, y evaluar su asociación con la práctica de los profesionales y la categoría del establecimiento donde se realiza el SERUMS.Materiales y métodos. Durante abril del 2015, se realizó un estudio transversal analítico con profesionales de salud que realizaban el SERUMS en establecimientos del Ministerio de Salud de Ancash. Se aplicaron encuestas para recolectar datos generales, características y problemas del SERUMS.Resultados. Se analizaron 364 encuestas. El 79.3% de los participantes fue de sexo femenino, la edad promedio fue de 27.4±5.0 años, 80.0% percibió carencia de insumos, 54.4% percibió carga laboral excesiva, y 14.7% sufrió algún accidente de tránsito durante el SERUMS. Ser médico y laborar en establecimientos I-1 fueron factores asociados a haber sufrido accidentes de tránsito y otros imprevistos.Conclusiones. Los encuestados reportan carga laboral excesiva, carencia de insumos y accidentes. Los accidentes son más frecuentes en médicos y en establecimientos de categoría I-1.

The purpose of the present study was to examine some of the relationships between the level of performance and job satisfaction, goal perceptions, and value of rewards. The subjects for the study were the department managers and nursing supervisors of a small general hospital. Performance criteria for the subjects were obtained by convergent and discriminant analysis of superiors' ratings on a number of traits. The data obtained, indicated that the two groups of subjects, although working in the same organization, had quite dissimilar attitudes and perceptions. The findings were interpreted as manifestations of the different organizational micro-climates in which the two groups operated. / Business, Sauder School of / Graduate

The diploma thesis is focused on job satisfaction of employees. The main goal was to find out the curret level of job satisfacton of employees in the language school Slůně, svět jazyků, s.r.o and sugest solutions of problematic areas. The theoretical part defines basic concepts related to the given issue and introduces factors which have influence on job satisfaction. The methodical part describes the procedures used for data gathering and their analysis. The practical part includes an analysis of the surveyed areas from the view of satisfaction and importance. Proposals of possible steps leading to the increase in job satisfaction are presented at the end of this thesis.

The diploma thesis is focused on job satisfaction and its aim is to analyze the satisfaction of financial advisors in the company and to suggest possible solutions to improve the current situation. In the theoretical part is defined the concept of work satisfaction, its determinants, consequences and methods of measurement. Methodical part describes the procedures used to collect data. The first part of the practical part briefly describes specifics of the financial advisory market and the firm, which the survey was conducted in. The second part contains interpretation of surveyed areas from the view of satisfaction. The final part deals with proposals for possible steps leading to the increase in job satisfaction.

The subject of this thesis is to analyze the satisfaction of workers in two branches of KFC restaurants. The subject of study is the overall employee satisfaction in restaurant operation. Closer I examine satisfaction with interpersonal relationships at work, with the main work, with remuneration, with promotions, communication and working environment. The main objective of this thesis is to determine how employees are comfortable with the company, than to do research and propose recommendations that could address the identified deficiencies. These recommendations would be able to increased satisfaction and motivation of branches and improve the overall working conditions, make work more efficient and give support to achieving better results.

The present thesis deals with analysis of job satisfaction and work motivation. At the beginning, the basic underlying theoretical concepts concerning given subject are considered. Following chapters present the analysis of satisfaction and motivation of labour force at a selected company based on data collecting using questionnaire method. Finally the thesis suggests measures to improve job satisfaction, motivation and attitude of employees towards the company as a whole.

This thesis deals with the analysis of the employee's job satisfaction in company XY. The first, theoretical part clarifies the basic terms related to the job satisfaction. These will be the basis for the analysis. First part is followed by practical section which deals with job satisfaction analysis. The main source of information for the analysis are questionnaires collected from employees. The main objective of this thesis is to identify problematic topics and suggest actions that could lead to increase in job satisfaction level.

The general issue of defining job satisfaction and the adverse implications of low job satisfaction are discussed. This is followed by an application of the research to the specific problem of job satisfaction among child welfare line social workers in a provincial government agency. The needs satisfaction and values satisfaction model of job satisfaction theory are described and a rationale is provided for the selection of the needs satisfaction model for this research. A variety of research instruments are reviewed, including the Job Satisfaction Survey Questionnaire, the Job Descriptive Index, the Quality of Work Life Survey, and the Professional Satisfaction Inventory. A new quantitative measures questionnaire is introduced for use specifically among social workers. It was hypothesized that job-specific variables will be stronger correlates of a facet-free measure of job satisfaction than will variables not specifically related to social work. It was hypothesized that specific differences will exist between the importance attributed to variables between less experienced and more experienced workers. It was further hypothesized that specific differences will exist between the satisfaction with variables as reported by less experienced workers and more experienced workers. Finally, hypotheses were presented regarding specific differences in job related correlates of job satisfaction, between less experience and more experienced workers. The research proceded by way of questionnaire among child welfare line social workers in the Lower Mainland area of British Columbia. Extensive efforts were made to ensure confidentiality while allowing the opportunity for followup research. The methodology of this confidentiality plan is explained. A sample of 60 social workers resulted in 49 questionnaires being returned. Support was found for the hypothesis that job specific variables were better correlates of job satisfaction than were variables not specific to social work. There was neither confirmation nor disconfirmation for the hypothesis that there would be differences in the importance of variables between less experienced and more experienced workers. Satisfaction was higher for those variables under the control or influence at the local level than for variables which were controlled centrally. The few significant differences between less experienced and more experienced workers in satisfaction with variables were explainable by objective influences rather than subjective experiences. Only one variable, getting a sense of accomplishment from the job, was a significant correlate for both less experienced and more experienced workers. Less experienced workers also demonstrated correlations between job satisfaction and satisfaction with professional identification, while more experienced workers demonstrated correlations between job satisfaction and control of their work. Recommendations are made for the government which employs social workers, the agency which administers programs, supervisors of social workers, and the union which bargains on behalf of social workers. / Arts, Faculty of / Social Work, School of / Graduate

South African nursing profession is in a crisis as professional nurses leave the country in search of lucrative work overseas. This exodus will have a catastrophic effect on the delivery of health care over the next decade. It is also clear that the shortages of staff due to the turnover problems in hospitals are also creating various other problems such as enormous pressure on existing employees, job stress and job dissatisfaction. Financial constraints to compete with international competitors, exchange rates, tax-free foreign money, the existence of many job opportunities overseas and the tendency that a person’s career is enriched with overseas experience, makes the retention of professional nurses almost uncontrollable for nursing employers in South Africa. The question was therefore asked whether employers should not rather focus their retention strategies on things they can control internally to retain their employees. An alternative approach, to build strategies around the needs and work circumstances of professional nurses, was therefore proposed. The focus of this study was to develop a predictive model with organisational culture and the selected mediating variables, namely knowledge sharing, organisational commitment, organisational citizenship and job satisfaction, as well as various demographic variables (sub-cultures, tenure, age, level of education, gender, race, home language, level of seniority, marital status, number of dependents) of turnover intentions. A General Linear Model approach was adopted to answer the research question. The relationship between organisational culture and turnover intentions was determined, followed by the independent and/or interdependent role of the demographic variables in predicting firstly, organisational culture and secondly, turnover intentions on a bivariate and a multivariate level. Thereafter, the objective was to determine the independent and/or interactive role of the independent variable (organisational culture) and the selected mediating variables (knowledge sharing, organisational commitment, organisational citizenship behaviour, job satisfaction) in explaining turnover intentions. The next objective was to determine whether knowledge sharing, organisational commitment, organisational citizenship behaviour and job satisfaction mediates the relationship between organisational culture and turnover intentions. The final objective was to determine a most parsimonious model by entering all demographic variables, the independent variable and the mediating variables simultaneously into an equation to determine which variables independently and/or interactively emerged to predict turnover intentions. The most important finding was that 49% of the variance in turnover intentions was explained by the proposed model when all the variables were simultaneously entered into the equation. Organisational commitment emerged as the only independent predictor in the final most parsimonious model of turnover intentions. This result support theoretical evidence of the importance of organisational commitment as predictor of turnover intentions. Organisational culture, in interaction with knowledge sharing and job satisfaction, emerged as predictors in the final model decreasing turnover intentions, while organisational culture in interaction with organisational citizenship behaviour increases turnover intentions of professional nurses. Organisational culture also emerged in interaction with white professional nurses, as demographic variable, decreasing turnover intentions. Organisational culture is therefore an important concept in determining turnover intentions, clearly emphasising the responsibility of nursing employers to seriously embark on internal strategies to prevent turnover amongst professional nurses. Various other demographic variables also emerged in interaction to determine turnover intentions in the final model. They are professional nurses in ICU/casualties and 50 years and older, 1-5 years in unit and an incumbent of a chief professional nurse position, 11 years and more in the current hospital and no dependents above 18, being married/co-habitating and no dependents above 18, 50 years and older and no dependents under 18 and working in ICU/Casualties and in possession of a degree. Finally, knowledge sharing, organisational commitment and job satisfaction mediated the relationship between organisational culture and turnover intentions, although only partially, while OCB’s did not mediated this relationship. Various conclusions and recommendations, theoretically, methodologically and empirically, were made as a result of this study. Further theoretical development of the concepts, especially knowledge sharing, the value of General Linear Modelling and further development of turnover models amongst professional nurses and other health professional alike, were recommended. / Prof. Gert Roodt

All organisations, including higher education institutions, are subjected to the demands and competition of the market in which they function. Over the past few years there has been a steady increase in the level of competitiveness of the higher education sector. The days when higher education institutions could dictate to learners are definitely something of the past, and quality service and customer care are becoming more important. In order to retain and expand market share, highquality service must be rendered. Due to the very nature of higher education institutions, the contribution and role of employees are quite significant. The nature of corporate culture and level of job satisfaction, as in the case of the private sector, have an impact on the delivery of customer service. The question, however, is: Do a positive corporate culture and high levels of job satisfaction contribute to the level of learner satisfaction in a higher education environment? In order to investigate this matter, empirical research was conducted by presenting two structured questionnaires (a culture survey and a job satisfaction survey) to employees, and a learner satisfaction questionnaire to learners. Based on the data obtained through the research, a rank-order correlation was done to establish whether or not there is a significant relationship between corporate culture, job satisfaction and learner satisfaction. The findings show that there is not a significant relationship between learner satisfaction and job satisfaction. However, a relationship was observed between corporate culture and learner satisfaction. From this observation it can be deduced that a positive corporate culture could contribute to learner satisfaction. / Dr. NR Barnes