The aim of this study was to investigate how air traffic controllers cope with stress and also to determine whether there were statistically significant differences in the coping behaviour of air traffic control staff from different groups. The study was conducted on a sample of Air Traffic Controllers who control civilian aircraft in the South African airspace. The coping resources inventory (CRI) assessment was used to collect data and analysed to determine how controllers cope with stress and whether there are differences in the coping behaviour of air traffic control staff from different groups. The results showed that air traffic controllers use emotional coping resources to cope with stressful work situations and make less use of cognitive coping resources. The results also showed that there were no statistically significant differences in the coping behaviour of air traffic control staff from different groups. / Industrial and organisational psychology / M.A. (Industrial and Organisational Psychology)

M.Cur. / Die idee waarmee hierdie studie 'n aanvang geneem het, het ontstaan vanuit my waarneming dat al hoe meer polisiebeamptes opgeneem word in die psigiatriese kliniek waar ek, die navorser werksaam is. Hierdie polisiebeamptes vertel 'n storie van blootstelling aan talle traumatiese situasies in die beoefening van hul beroep, waar geweld, misdaad, lewensgevaar en die dood vir hulle bekende verskynsels is. Maar dit lei dikwels tot depressie, alkoholmisbruik en aggressie by die polisiebeamptes. Hierdie probleme word, volgens polisiebeampes, dikwels vererger deur 'n autokratiese bestuurstelsel in die SAPD, swak salarisse, 'n lae status in die gemeenskap en ontoereikende fasiliteite. Die winde van politieke verandering wat sedert 2 Februarie 1990 deur Suid-Afrika waai, verg van polisiebeamptes om sekere fundamentele aanpassings te maak en 'n nuwe benadering tot polisiering te volg. Hierdie aanpassings word dikwels as moeilik ervaar. Die gesinne van polisiebeamptes word dikwels direk geaffekteer deur al die genoemde faktore, in die sin dat, die polisiebeampte se manier van "dink en wees" as polisiebeampte, sy interaksie met sy gesin beInvloed. Ek het dus gewonder hoe die gesinne van polisiebeamptes dit beleef wanneer 'n lid van die gesin werksaam is as 'n polisiebeampte in 'n hoe-risiko metropolitaanse area in Gauteng. Geen studie is voorheen hieroor uitgevoer nie. Om hierdie vraag te beantwoord, het ek van 'n verkennende, beskrywende, kontekstuele en kwalitatiewe navorsingsontwerp gebruik gemaak in die uitvoering van hierdie studie. Semigestruktueerde, fenomenologiese onderhoude is gevoer met agt vroue van polisiebeamptes, werksaam by 'n geIdentifiseerde polisiestasie in Gauteng. Die vroue is volgens die sneeubalmetode geselekteer. Dit is gedoen nadat die nodige ingeligte toestemming van hulle verkry is. Stappe is deurgaans deur die studie geneem om vertrouenswaardigheid te verseker, volgens Guba se model. Daar is ook verseker dat hierdie studie op 'n etiese wyse uitgevoer is, deurdat ek myself laat lei het deur die Suid-Afrikaanse Verpleegstersvereniging se standaarde vir verpleegkundige navorsers. Die meta-teoretiese aannames wat hierdie studie rig, is verkry uit die Verplegingsteorie vir Mensheelheid, waarvolgens die mens 'n geestelike wese is wat op 'n gentegreerde, biopsigososiale wyse binne die gesin en gemeenskap funksioneer. Data is ontleed volgens die metodes van Tesch en die dienste van 'n onafhanklike kodeerder is verkry. Sodoende is ooreenstemming bereik oor die kategoriee en subkategoried van temas wat die storie van die vroue so akkuraat as moontlik sou kon beskryf. Die resultate het daarop gedui dat gebroke interaksie dikwels in die gesinne van polisiebeamptes vookom. Hierdie interaksie word gekenmerk deur oppervlakkige, konkrete kommunikasie, aggressie en fisiese, sowel as emosionele afwesigheid van die polisiebeampte in die gesin. Die vrou neem dikwels sekere rolle in die verhouding aan en ervaar emosies van pyn, alleenheid, woede, verwerping, vrees en onsekerheid. Riglyne is beskryf wat moontlik kan lei tot die ondersteuning van die gesinne van polisiebeamptes, deur die psigiatriese verpleegspesialis. Voorstelle vir die aanwending van die resultate in die verpleegonderwys, -praktyk en —navorsing is gemaak. Daar word tot die gevolgtrekking gekom dat die verkenning en beskrywing van die beleweniswereld van die gesinne van polisiebeamptes, die psigiatriese verpleegspesialis instaat kan stel om die gesinne te ondersteun in die mobilisering van hulpbronne en die gesin te fasiliteer in die bevordering, handhawing en herstel van gesinsgeestesgesondheid as 'n integrale deel van gesondheid.

M.A. (Social Sciences) / Presently a fine balance between South Africa's politics and the industrial situation exists. The South African political focus was aimed at fulfilling the clamouring of America and Europe, and not tailored for the South Africa situation that asks for reciprocity. This immediate way of handling the South Africa political field, has resulted in the industry being at the receiving end of the country's political controversies. What we find in the industry is a total distortion of white male managers occupying 88.2% of all the middle and senior positions, whilst 75% of the South African population consist out of blacks. A very poor representation of African managers is thus visible in the industry that asks for change, reformation and renewal. These changes that are required, will have to take place within a limited accelerated time span, which might be revolutionary rather than evolutionary. Limited research has been done on coping during stressful situations (Feldman & Brett, 1983; Latack, 1986; Burke & Belcourt, 1974; Newton & Keenan, 1985 and Lazarus & Folkman, 1984). The research that had been implemented was taxonomic (Burke & Belcourt in Newton & Keenan, 1985:108). This scientific research is about the stress management and coping skills of Afrocentric and Eurocentric middle managers. These managers are employed by Eskom which implies a working milieu that has been exposed to reorganisation, structural changes and rationalisation. An important component of .this research, is that the Eurocentric middle managers are being compared with the Afrocentric middle managers regarding their work and life circumstances and coping skills one or two months before South Africa's very first democratic election that took place on the 27th April 1994. It was important to assess the climate within Eskom as an organisation regarding the white versus the black managers just before a third world democratisation.

South African hospitals, as a result of numerous factors, have the problem of an increasing workload for nursing staff, which in turn may affect patient treatment quality. This project aimed at addressing patient treatment quality specifically from the perspective of worker capabilities by investigating the strain level and predicted human error probability associated with specific patient-centered tasks in the South African health care sector. This was achieved through two independent yet interlinked studies which focused on seven patient-centred tasks. The tasks analysed were the tasks of setting up and changing intravenous medication, administering injection and pill medication, measuring blood glucose, temperature and heart rate and blood pressure. In the first study, work environment and task characteristics, task structure and execution were analysed. In addition to the task execution, the resulting strain levels, in the form of heart rate measures and subjective ratings of workload, were studied. The second study determined the error protocols and predictive error probability within the healthcare environment for the seven pre-defined tasks. The results for the first study established that different organizational and environment factors could affect task complexity and workload. The individual task components and information processing requirements for each task was also established. For the strain analysis, significant results for the tasks were determined for heart rate frequency and the heart rate variability measures, but some of these were contradictory. For the second study, specific error protocols and error reporting data were determined for the hospital where this research was conducted. Additionally the predictive error probability for the pre-defined tasks was determined. This combined approach and collective results indicate that strain and predictive error probability as a result of task workload can be determined in the field as well as being able to identify which factors have an effect on task strain and error probability. The value of this research lies in the foundation that the gathered information provides and the numerous potential applications of this data. These applications include providing recommendations aimed at improving nursing work environment with regards to workload, improving patient treatment as a result of a reduction in errors and the potential foundation these results provide for future research

An overview of recent literature and research indicates that stress in teaching is now a wellrecognised phenomenon. More specifically, research has found special education to be more demanding than mainstream education. However, in comparison with the literature on mainstream education, both South African and international research relating to special education do not occupy prominent status in the literature. This study thus aims to explore and describe the coping orientation and resources of teachers educating learners with intellectual disabilities. The sample consisted of 59 special education teachers (49 females and 10 males) in the Nelson Mandela Metropole who educate learners with intellectual disabilities. The special education teachers who agreed to participate in the study were requested to complete a biographical questionnaire, Antonovsky’s Orientation to Life Questionnaire (SOC-29) and Hammer and Marting’s Coping Resources Inventory (CRI). An exploratory, descriptive design was utilised in this study. The data for this study was analysed by using descriptive and correlation statistics. The Pearson Product-Moment Correlation Coefficient was utilized in order to explore and describe the relationship between the sense of coherence and the coping resources of the sample. Key findings include the following: Results from the SOC-29 revealed fairly high mean scores for the current sample. Results from the CRI indicated average mean scores on both the total coping resources scale and all five subscales. Significant positive relationships were found to exist between the SOC-29 and the CRI for the current sample. Significant positive relationships were also found between the SOC-29 score and some of the subscale scores of the CRI for the current sample. In general, the findings of the present study reveal a need for further research on special education teachers. The focus should not only be limited to the pathogenic orientation, but should include more salutogenic approaches to better assist special education teachers to more effectively cope with their challenging work environment.

Job satisfaction studies are an essential element for ensuring improvement in service delivery. The researcher was committed to assist top management with important information that can make them aware of the causes and consequences of job satisfaction (Nel, Van Dyk, Haasbroek, Schultz, Sono and Werner, 2006:52). Job satisfaction is not only concerned with feeling good at work, it also encompasses job content, the work environment and interaction with all people. The study was conducted at the Department of Health in the Province of the Eastern Cape. This study aimed to describe the level of job satisfaction amongst middle managers of the Department of Health (DoH) at the Head Office, in terms of remuneration, interpersonal relationships, development, support, recognition, extent of supervision, their attitude to the work itself and working conditions.

The study focused on work-family conflict among females occupying lower level jobs. A quantitative research methodology was conducted on a sample of (N=144) females working on the assembly line in two private sector organisations. The research instrument was a questionnaire comprising six parts. The variables were measured under four categories: work-family conflict, job demands, perceived organisational support and job self-efficacy. Descriptive statistics were used to analyse and interpret the data. A comparative study was done between Hesto and Alpha pharmaceutical employees and it was found that Hesto employees experience greater work-family conflict, job demands, perceived organisational support and job self-efficacy. The correlation results of the study showed that a significant negative relationship exists between perceived organisation support and work-family conflict. There was a weak positive relationship between perceived organisational support and job self-efficacy. Work demands was found to be positively and significantly related to work-family conflict. There was a significant negative relationship between perceived organisational support and work demand. A significant negative relationship was found between job self-efficacy and work-family conflict. Based on these results recommendations were made on how South African companies can help reduce work-family conflict.

MGS / Institute for Gender and Youth Studies

Suicide is a common phenomenon in all Police Agencies. Perceptions about police suicide, different Suicide Prevention Strategies and the Chaplain's role in preventing Police Suicide are researched. Data gathering employed two methods, namely:- A questionnaire to assess Perceptions of Personnel on Police Suicide and the Role of a Chaplain in the prevention thereof, and A case study to substantiate qualitative data. Information gathered through questionnaires was presented as percentages of personnel agreeing with statements. Results indicate that the following factors influence police perceptions on suicide:- Job characteristics, Lack of care and support, Low morale, Ineffective coping skills and Police culture. Recommendations are made on how Police Chaplains and SAPS Department can get involved in suicide prevention. This include Pastoral role fulfilment, in cooperation with the multidisciplinary effort by Employee Assistance Service (EAS). Recommendations are also made regarding future research on police suicide and chaplain's intervention. / Practical Theology / M. Th. (Practical Theology)

The purpose of the study was to describe the support services available for nurses who care for patients with human immunodeficiency virus / acquired immune-deficiency syndrome (HIV/AIDS) in Pretoria urban pubic hospitals. Problems faced by nurses in HIV/AIDS care support preferences were also investigated. The study was conducted between March and April 2003, using a descriptive design. Respondents comprised eighty-seven (87) nurses who were conveniently selected from five (5) hospitals. Results reveal that support available is inadequate in both quality and coverage of nurses. Other significant findings are inadequate job preparation, shortage of nurses and that nurses prefer to receive support from both within and outside the hospital. It has been recommended that management should work with nurses to design support interventions that match the identified problems/needs. Nurses need to take an active role in caring for themselves and more in-service training opportunities need to be created for nurses. / Health Studies / MA (Health Studies)