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11	Tacit Knowledge Preservation at Vendor Organizations in Offshore Outsourcing Software Development / Tacit Knowledge Bevarande på Vendor Organisationer i Offshore Outsourcing Software Development , PraveenShivakumar, Vijapurapu, Krishna Kanth January 2014 (has links) Context. Tacit knowledge preservation (TKP) is a critical activity in outsourcing business since there is a high possibility of losing business if the personnel turnover rate is high. Objective: This study investigates TKP techniques from both knowledge management (KM) and software engineer (SE) perspectives followed by a discussion on the practicability of these techniques in software industries. The main aim of this research study is to provide a set of recommendations that assists preserving tacit knowledge in offshore outsourcing vendor organizations. Methods: This research combines a systematic literature review with an industrial survey. A systematic literature review (SLR) was employed to identify the TKP techniques in both KM and SE literature. Quasi-gold standard approach was employed as search strategy in SLR. Further, a survey was conducted with industrial practitioners working in offshore outsourcing software development (OOSD) to validate the findings from SLR and to know the additional TKP techniques. Results: A total of 51 TKP techniques were extracted from SLR and no additional techniques were identified from the survey. These 51 techniques were grouped and categorized into two subgroups namely Socialization and Externalization. A recommendation system and model was proposed to make the TKP process mandatory for every software project in an organization. Conclusions: The research provided a wide set of techniques for preserving tacit knowledge but the major contribution is from KM field whereas a little from SE field. The results of SLR and industrial survey revealed that though a sufficient amount of TKP techniques are available the practicability of these techniques in SE organizations is limited in nature. Therefore, we recommend a Software Engineers Rating (SER) system and model to make the TKP process mandatory in every software project that benefits the organization and also to an employee. Knowledge Management Software Engineering Tacit Knowledge Preservation (TKP) Knowledge Transfer Knowledge Sharing Knowledge Capture Systematic Literature Review and model Computer Sciences Datavetenskap (datalogi) Software Engineering Programvaruteknik
12	ADDRESSING CORPORATE KNOWLEDGE LOSS IN A UNIVERSITY UTILITY PLANT Kelly A McFall (9622742) 16 December 2020 (has links) <p>This research was a pilot study in a larger project that focused on how to retrieve knowledge from retiring long-term employees of a small university utility plant, incorporate that material into their existing training program, and during the process reduce the training time for current and future employees. Wade utility plant faced the retirement of eight employees with nearly 200 years of corporate knowledge within three years, but their current training program required seven to nine years to complete. The study utilized interviews, first-hand observation and partnership with current employees to explore how best to obtain the corporate knowledge that would be lost when the proletarian workers retired. The study revealed that the training program needed to be updated, and communication, trust and training evaluation continuity needed to be addressed. Due to these issues, trust was built through transparency by the researcher, and suggestions were made to management for moving forward. This study adds to the body of knowledge by utilizing knowledge capture techniques in a utility plant, highlighting effective knowledge capture techniques for proletarian workers, the importance of corporate planning for the effect of group retirements, and how incorporating proletarian workers into training creation can make a positive impact on company relationships.</p> Technology not elsewhere classified utility plants Knowledge capture Knowledge retention Baby Boomers trust cues Knowledge loss Retirement blue collar Interview Corporate Culture Communication observation techniques Training CCHP Knowledge transfer proletarian knowledge management training time reduction corporate communication building trust corporate planning implicit explicit tacit scaffolded learning OJT stationary engineer knowledge collection methodology single subject research content analysis active listening

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Tacit Knowledge Preservation at Vendor Organizations in Offshore Outsourcing Software Development / Tacit Knowledge Bevarande på Vendor Organisationer i Offshore Outsourcing Software Development

ADDRESSING CORPORATE KNOWLEDGE LOSS IN A UNIVERSITY UTILITY PLANT