With the increasing use of knowledge management technologies for collaborative work, organizations must recognize how to evaluate individual performance. User evaluations of information systems are frequently used as measures of MIS success, since it is extremely difficult to get objective measures of system performance. When the technology meets the user¡¦s needs and provides features that support the fit of the requirements of the task, positive performance impacts will result. This dissertation takes the special characteristics of the knowledge management system (KMS) and task into a research model and extends the theory of task technology fit with concepts from Fit-Appropriation Model. This dissertation goes on to empirically test the research model by investigating the task and related KMS characteristics. Furthermore, it seeks to understand the task technology fit, which links with KMS use and individual performance. Four hypotheses are developed. Structural equation modeling (SEM) techniques and moderated regressions will be used to provide statistical support indicating that there is a positive relationship between task-technology fit, the use of knowledge management systems and individual performance. The data was collected from 203 KMS users. This dissertation concludes with a discussion of the implications that the results have for future research, and managerial practices are described.

<p>Abstract</p><p><strong>Purpose – </strong>The purpose of this paper is to investigate the success of a consulting agency’s KMS, examine the relationships between the factors constituting to its success, and explore possible effects of the knowledge management strategies codification and personalization on these correlations.</p><p><strong>Design/methodology/approach – </strong>This paper is a case study researching a Swedish consulting company’s KMS success using a KMS success model by Wu & Wang (2006). The survey’s results were interpreted using standard multiple regression analysis, which helped to investigate and interpret the correlations between the dimensions constituting KMS success.</p><p><strong>Findings – </strong>The findings in this paper suggest that personalization and codification have an influence on the quality of the correlations between the KMS success dimensions leaving the overall structure intact. Additionally the influence of System Quality on Perceived KMS Benefits and User Satisfaction on System Use were not found significant. <strong></strong></p><p><strong>Research limitations/implications – </strong>This study ‘s main limitiation is a sample size and the case study approach, which limit the generalizability of the results to other contexts.</p><p><strong>Practical implications – </strong>The most important implication of this research is the importance of the user for KMS success. A company needs to focus on improving the benefits a user receives from a KMS, which can mainly be achieved by improving the knowledge made available through the KMS, and by providing a proper basis for the KMS, in order to ensure a minimum level of System Quality. Other factors influencing the success of a KMS are incentives, which can help to increase system use and the quality of system use.<strong></strong></p><p><strong>Originality/value – </strong>The paper shows that when researching KMS success one should take the structure of the company’s knowledge management strategy into consideration. It further proves the applicability of the model in different contexts and its validity for accurately measuring KMS success.<strong></strong></p>

One important research direction that has emerged in Child Protective Services (CPS) is the potential of information technology (IT) to be used by CPS agencies in order to enhance organizational effectiveness by addressing the barriers that caseworkers face in integrating multiple stakeholders’ knowledge. Based on empirical findings with regard to numerous unsuccessful IT development initiatives, the present study strives to gain an in-depth understanding of the research question: How can CPS caseworkers be supported by their agency in the integration of knowledge resources, thereby contributing to organizational effectiveness? A literature review to answer this question revealed the following two major research gaps: the adoption of a technology-focused perspective of intervention and the use of direct research models to evaluate this kind of intervention. In order to bridge these research gaps, this study presented a knowledge-based and process-oriented mediation model, built around the concept of knowledge integration that involves related processes at the syntactic, semantic, and pragmatic levels. In this model, a process-oriented Knowledge Management System (KMS) stemming from a Socio-Technical System (STS) perspective was proposed as an alternative intervention model consisting of knowledge management intervention in three dimensions: techno-structural, socio-cultural, and inter-organizational practices. This mediation model partitions the effect of this KMS on outcome (organizational effectiveness) into two components: the direct effect and the indirect effect that is mediated by its output (a CPS caseworker’s knowledge integration ability). This research model was empirically tested using Structural Equation Modeling. This analysis used a sub-set of the 2008 Survey of Organizational Excellence (SOE) data set, which includes the perceptions of CPS caseworkers in the Texas DFPS about their work environment. Results indicate that each of the three dimensions of knowledge management practices enhanced a CPS caseworker’s knowledge integration ability. This ability was a critical factor in determining organizational effectiveness. The mediation effects of a caseworker’s knowledge integration ability were found to mediate the relationship between three dimensions of knowledge management practices and organizational effectiveness. Overall, this mediation model was more useful in explaining the complex relationships among the variables of interest than other direct models. / text

This project presents an investigation into the viability of alternative knowl- edge acquisition strategies in knowledge management systems. The goal of this project is to illustrate that alternative means of knowledge acquisition can have a significant effect on the quality of the knowledge base. To accomplish this a modification of a wiki system, dubbed Prometheus, is proposed that uses a threshold based user vote acquisition mechanism. A simulation approach is used to compare a model of the Prometheus system against a model of a standard wiki system. A simulation framework is described that facilitates comparison between models of knowledge systems. The simu- lation framework is used to compare the knowledge systems in three different scenarios in an attempt to determine the conditions in which the Prometheus system may produce a higher quality knowledge base. The results of these ex- periments are presented along with some discussion and areas for future work.

Pour répondre à une demande de plus en plus exigeante en termes de personnalisation, de délai et de coût, la Chaîne Logistique a pour objectif d’être intégrée et agile. Pour cela la Chaîne Logistique se doit de gérer des flux d’information structurés et non structurés au travers de Systèmes d’Information. Contrairement aux premiers, les flux d’information non structurés sont difficilement intégrables car ils échappent à toutes logiques normatives. Ils se développent en situation de travail effective, au travers d’échanges interpersonnels, favorisant le développement de connaissances. Cependant de récents travaux en Système de Gestion des Connaissances et traitant de la connaissance dans la Chaîne Logistique positionnent les connaissances issues de ces flux d’information non structurés comme une ressource clé pour le développement de l’agilité des organisations. Ce travail propose de comprendre comment la mise en place d’un ERP (Système d’Information de gestion, couramment utilisé pour gérer la Chaîne Logistique) associée à une démarche de gestion des connaissances peut permette l’intégration des flux d’information structurés et non structurés dans une Chaîne Logistique intra-organisationnelle. Il s’appuie pour cela sur une recherche-intervention réalisée au sein de la Chaîne Logistique de Bonfiglioli Transmissions, sur une période de trois ans. Ce travail souligne, d’une part, l'intérêt d'associer Système d'Information de Gestion et Système de Gestion des Connaissances pour intégrer les flux d'information structurés et non structurés de la chaîne logistique et améliorer son efficacité. Il met ensuite en avant le rôle d’un management orienté relations et connaissances dans la mise en place d’un Système de Gestion des Connaissances recherchant la production de connaissances pour l’amélioration de l'efficacité de la Chaîne Logistique. Enfin, il met en avant qu’un manque de reconnaissance par l’organisation, du mode de fonctionnement centré connaissance naissant de la démarche, conduit à la destruction du réseau d’échange des connaissances et à une déstabilisation de l'organisation. L’analyse de nos résultats terrains au travers de la Théorie de l’Acteur-Réseau permet de confirmer l’importance des dimensions relationnelles, cognitives, et structurelles du capital social organisationnel dans la mise en place d’une démarche de Gestion des Connaissances pour la Chaîne Logistique intra-organisationnelle. Ce travail conclut qu’une démarche de Gestion des Connaissances pour la Chaîne Logistique intra-organisationnelle devrait passer par une articulation cohérente des trois dimensions du capital social par l’organisation. / To reply to increasingly demanding market needs in terms of customizing, lead-times and costs, Supply Chain aims to be integrated and agile. For that, a Supply Chain must manage structured and unstructured information flows via Information Systems. Contrary to the first ones, unstructured information flows are difficult to integrate because they escape all normative logic. They grow in real-life work situations through interpersonal exchanges that encourage the development of knowledge. Nevertheless recent works in Knowledge Management 2.0 and dealing with knowledge in a Supply Chain highlight this knowledge coming from unstructured information flows as a key resource for organizational agility. This work proposes to understand how an ERP implementation (Management Information System, usually used in Supply Chain Management) associated with a knowledge management approach can contribute to the integration of structured and unstructured information flows within an intra-organizational Supply Chain. It takes as its base a research-action made within the Supply Chain of the Bonfiglioli Transmissions firm, over a period of 3 years. This work underlines, on one hand, the role of a relations and knowledge orientated management in the building of a Knowledge Management System aiming to develop knowledge for improved performance. On the other hand, it highlights that a lack of recognition and appropriation by the organization, of the Knowledge Management System dedicated to the Supply Chain, leads to the destruction of the knowledge-exchange network and a destabilization of the organization. The analysis of our ground-work results through the Actor-Network Theory corroborates the importance of the relational, cognitive and structural dimensions of a social organizational capital in a Knowledge Management System. The conclusion of this work is that a sustainable Knowledge Management System must pass by a coherent articulation, by the organization, of the three dimensions of the social capital.

Certains facteurs (terrain, travail et capital) étaient considérés comme accessibles, suffisants et à la base même de la compétitivité économique. La connaissance cependant n'avait pas retenu beaucoup d'attention. Actuellement, c'est l’ère de l'économie basée sur la connaissance qui est impactée par l'usage croissant des technologies de l’information. Les facteurs de la production cités auparavant s’avèrent ainsi insuffisants pour maintenir l'avantage compétitif de l’entreprise et la connaissance est sensée jouer un rôle clé dans ce contexte. L'étude de Yoong et Molina montre que le seul moyen de survivre dans un environnement de plus en plus concurrentiel est que les PMEs forment des alliances stratégiques ou des fusions avec d’autres entreprises semblables ou complémentaires. Les résultats de leur étude prônent le concept du «cluster industriel», proposé initialement par Michael Porter en 1990. Ainsi, les gouvernements essayent de soutenir ces PMEs via des moyens financiers, des stratégies politiques ou encore des promotions à l’import/export.Cependant, un grand nombre de PMEs n’arrive pas à survivre dans le contexte de concurrence du marché mondial. Les nouveaux facteurs clés du succès, mis en évidence par ces recherches, sont principalement le partage des connaissances et la collaboration au sein du cluster. Ainsi, l’application d’une approche de gestion des connaissances pour le développement du cluster devrait permettre à ces entreprises d’acquérir plus d’efficacité dans la réalisation de leurs objectifs. Pour répondre à la problématique générale de ce travail de thèse, nous avons organisé notre travail en quatre niveaux. Tout d’abord le niveau contextuel qui se concentre sur le modèle du cluster, son modèle organisationnel et le modèle des tâches induites. Le second niveau, dit conceptuel, est axé sur le modèle de connaissance et de collaboration. Ensuite, le niveau de conception se concentre sur la conversion des exigences en architecture, scenarios et spécifications. Enfin, le niveau relatif à la mise en œuvre a pour but de développer le système KMS en tenant compte des spécificités données dans le niveau précédant.L’architecture KMS proposée est divisée en trois niveaux de service i.e. le service de connaissance, le service de collaboration et le service de présentation. Le service de connaissance est le cœur du système puisqu’il permet aux membres du cluster de représenter, partager, et réutiliser la connaissance à travers le KMS. L’infrastructure de ce service est basée sur la technologie FLEX, qui permet de créer un GUI (Graphique User Interface) avec les utilisateurs et donne l’accès à un service web sur un serveur. Le concept de carte de connaissance a été pris en compte en tant que moyen permettant d’échanger la connaissance dans ce niveau. Nous avons développé un service de collaboration dans l’intention de renforcer les activités collaboratives du cluster industriel. Ces cartes ont aussi pour mission de faire circuler la connaissance de l’expert aux utilisateurs, et ceci, au bon moment et au bon endroit. De ce fait, nous avons développé ce niveau avec les technologies PHP et Ajax.Finalement, le service de présentation s’attache à visualiser et personnaliser tous les services fournis par le KMS pour les utilisateurs de manière optimale. L’objectif principal de ce service est d’intégrer harmonieusement le KMS dans les activités du cluster. Nous avons donc développé un outil d’informatique de connaissance (Knowledge Widget) qui est en fait une application légère destinée au client pour personnaliser le KMS dans le rôle qu’il doit jouer pour chaque groupe.En conclusion, les résultats explicites de cette étude peuvent être divisés en deux parties. La première concerne la méthodologie d’évaluation du KMS pour le cluster. Cette méthodologie peut aussi être généralisée à d’autres clusters dans différents domaines.... / The knowledge-based economy forces SMEs to form strategic alliances or merge with other similar or business companies in order to compete in the world markets. In the meantime, the concept of the industry cluster was widely implemented in many developing and developed countries for improving the competitiveness of their industries. Although many clusters have successful to develop their competitiveness, large numbers of them have failed. The study of Ecotec [DTI 05] which focuses on the key success factors of the cluster development stated that the two factors of the cluster development are collaboration and knowledge sharing among the cluster members. Thus, the principle of this study is to enhance the cluster by adopting the notion of the knowledge management which focuses on creation, representation, sharing, and reusing the knowledge. Therefore, Knowledge Management System (KMS) architecture for the cluster is proposed in this study in order to support these processes. We propose a “Model Suite” for analyzing and designing the KMS which comprises four levels:Firstly, the context level focuses on the cluster organizational analysis, which will present a global view of the actors, knowledge assets, and knowledge-intensive tasks of the specific cluster. Secondly, the concept level focuses on the knowledge itself by modeling the experts’ knowledge into the explicit form. Moreover, it also examines the collaboration model of the cluster. Thirdly, the design level aims at extracting cluster’s requirements into the system specification in order to be transferred to the implementation level. In this level, the information system is generated from different technologies for supporting the needs of the cluster organization. The KMS which is an outcome of the Model Suite is applied to a handicraft cluster in Thailand as our case study. It allows cluster members to create, share, and reuse the knowledge via a collaborative knowledge card module which is proposed in our study. The scenarios are presented in order to demonstrate how the KMS improves the collaboration and knowledge sharing among the members. Moreover, we also present the integration of the knowledge and collaboration services of the system in order to facilitate the knowledge users to retrieve the knowledge from the system via mobile device anywhere and anytime.

The thesis deals with the issue of the knowledge management and its principles. The introduction of thesis is addressed to theoretical basics of the knowledge management that is followed by the practical part. The theoretical part provides the starting point for the proposal and applications of system for the chosen company. The main aim of the practical part was to form the application for management of projects and the repository of the knowledge of the chosen company. This aim should be followed by increasing of the work efficiency and enhancing of the access to the information. The resulting application will be set up into the company workings.

Au cours des dernières décennies, le Processus de Développement de nouveaux Produits (PDP) est devenu un processus de plus en plus complexe et itératif, dû à la diversification et la personnalisation des produits et leur complexification. De plus la conception des systèmes de production associés devient une tâche très complexe, sachant que cette phase est liée aux prises de décisions de la stratégie de production qui ont un impact à long terme et qui impliquent un engagement important de ressources financières. Ainsi, les entreprises doivent surmonter ces défis pour concevoir, développer et produire des produits plus rapides et moins chers avec une meilleure qualité. Dans ce contexte, l’Usine Numérique (UN) est une solution basée sur l’emploi de méthodeset outils numériques pour examiner, qualifier et comparer les systèmes de production complexes et ainsi aider la prise de décisions optimales. Cependant, les experts de simulation rencontrent toujours des difficultés lors de prises de décision, dû au manque d’organisation, informations et connaissances. Dans ce travail de recherche, nous nous concentrons sur ce dernier point et proposons un système de gestion des connaissances nommé « KSim » dédié à la gestion de toutes les connaissances pour le développement des projets d’UN et qui supporte la collaboration et la communication entre tous les acteurs de PDP pour faciliter la prise de bonnes décisions dans un temps restreint. / In recent decades, the New Product Development Process (PDP) has become an increasingly complex and iterative process due to the diversification and customization of products and their complexity. Moreover, the design of the associated production systems becomes a very complex task, knowing that this phase is linked to the decision-making of the production strategy which have an impact on long-term and which involve an important commitment of financial resources. Thus, companies must overcome these challenges for design, develop and produce faster and cheaper products with better quality. In this context, the Digital Factory (DF) is a solutionbased on the use of numerical methods and tools to examine, qualify and compare the complex production systems and thus, help to make the optimal decisions. However, the experts of simulation still encounter difficulties in the decision-making due to the lack of organization, information and knowledge. In this research, we focus on this last point and we propose a knowledge management system called "KSim" dedicated to the management of all knowledge for the development of DF projects and which supports the collaboration and communication between all PDP actors to facilitate to make better decisions as soon as possible.

Knowledge is the heart of how organizations function. It holds the records of previous experiences, failures, and successes. With this knowledge, organizations can predict decisions that will lead to a higher success rate for their business. To keep this knowledge protected and easy to reach, knowledge management systems were created to manage it. However, a badly managed one could detriment the efficiency of such a system. This thesis is collaborating with Avalanche Studios Groups and it presents an approach on how to map the system in order to discover flaws. This approach uses heuristic evaluation to gather information on how knowledge flows in and out of the system. The quantitative result shows the state of the knowledge management system based on three criterias: accessibility, relevance and information quality. The qualitative result shows two categorizations on the platform and the users, and two workflow maps of knowledge sharing and knowledge searching. The workflow maps combined with the categorizations show where and when a problem arise and who it concerns. With the insight of the state of the KMS, thisanalysis can narrow down the options for the next step on how to improve the system. / Kunskap är kärnan av hur en organisation funktionerar. Den kan innehålla tidigare erfarenheter, misslyckande och succé. Organisationer kan förutse val som kan leda till en större chans till succé genom dessa kunskaper. Kunskapshanteringssystem skapades för att hålla dem skyddade och lättillgängliga inom organisationer. Fastän dessa system är skapade för att hantera kunskap så kan en dålig hanterad system leda till ett sämre effektivitet gällande kunskapsdelning. Detta examensarbete samarbetar med Avalanche Studios Groups och det presenterar ett sätt att mappa ut ett kunskapshanteringssystem så att brister kan upptäckas. Information om kunskapsdelning och kunskapssökandet samlas genom en heuristisk utvärdering. Den kvantitativa resultatet visar hur situationen ser ut för ett kunskapshanteringssystem baserad på tre kriterier: Tillgång, relevans, och informationskvalitet. Det kvalitativa resultatet visar två kategorisering på platformer och användarna inom systemet, och två arbetsflödes-mappar på kunskapsdelning och kunskapssökning. Tillsammans med mappningarna och kategoriseringar kan vi se var och när ett problem uppstår. Med ett insyn på KMSens skick kan denna analys eliminera förslag på förbättringar i systemet som inte kommer bidra mycket.

This study aimed to develop a proof of concept Knowledge Management System (KMS) for Agua y Saneamientos Argentinos (AySA), an Argentinean water and sanitation firm. Key areas of investigation encompassed data management, knowledge sharing, talent retention, and operational efficacy challenges faced by AySA. Following Tiwana's KMS development roadmap, the study analyzed infrastructure, understood AySA's predicaments, identified key stakeholders, aligned KMS with business strategy, designed the infrastructure, and conducted rigorous testing. Qualitative methods, including interviews and observations, were employed to gather insights from AySA employees across multiple departments. These insights shed light on goals, water treatment and climate change challenges, as well as the importance of effective data management and talent retention. The collected data informed the system requirements for the KMS, emphasizing integration, customization, and HR integration. Web-based prototypes were developed based on interviews and AySA's website, incorporating a data lake concept. User-centered testing involving 13 participants evaluated functionality and potential benefits for management and daily workload. The study concludes that a well-designed KMS addressing AySA's objectives is vital, promoting innovation and talent retention. Recommendations for implementation are provided, highlighting its potential to enhance decision-making, streamline processes, and improve organizational performance. / Syftet med denna studie var att utveckla ett Knowledge Management System (KMS) för Agua y Saneamientos Argentinos (AySA), ett argentinskt vatten- och sanitetsföretag. Viktiga områden som undersöktes var datahantering, kunskapsdelning, att talangbevarande och de utmaningar som AySA står inför när det gäller operativ effektivitet. Studien följde Tiwanas färdplan för KMS-utveckling och analyserade infrastrukturen, AySAs problem, identifierade viktiga intressenter, anpassade KMS till affärsstrategin, utformade infrastrukturen och genomförde omfattande tester. Kvalitativa metoder, inklusive intervjuer och observationer, användes för att samla in insikter från AySA-anställda på flera avdelningar. Dessa insikter belyste mål, vattenrening och utmaningar med klimatförändringar, samt vikten av effektiv datahantering och att behålla talanger. De insamlade uppgifterna låg till grund för systemkraven för ett KMS, med betoning på integration, anpassning och HR-integration. Webbaserade prototyper utvecklades baserat på intervjuer och AySAs webbplats, med ett koncept för en datasjö. Användarcentrerad testning med 13 deltagare utvärderade funktionalitet och potentiella fördelar för ledningen och den dagliga arbetsbelastningen. Studien drar slutsatsen att ett väl utformat KMS som uppfyller AySAs mål är avgörande för att främja innovation och behålla talanger. Rekommendationer för implementering ges, vilket belyser potentialen att förbättra beslutsfattandet, effektivisera processer och förbättra organisationens prestation.