Academic libraries are concerned about being involved in the communities in which they exist by rendering library and information services. In order to maintain effective community involvement, academic libraries find it is important to find ways in which they can serve the community. The study investigated the Mangosuthu Technikon Resource Centre's (MTRC) involvement in the community. The intention was to determine the extent of usage of the MTRC services by Umlazi high school teachers and to identify problems which these teachers experienced with regard to the MTRC services. Umlazi high school teachers as users of the MTRC services and MTRC staff as providers of the services, were the two groups chosen for the study. Two questionnaires, one for external respondents, the Umlazi high school teachers, and another for the internal respondents, MTRC staff: were hand delivered to and collected from the respondents. The results of the survey indicated a very low percentage of usage of the MTRC services by Umlazi high school teachers and a high percentage of interest in and lack of knowledge of the MTRC services by Umlazi high school teachers. There was agreement of opinions between Umlazi high school teachers and MTRC staff on the reasons for non-use of the MTRC services by Umlazi high school teachers. Reasons indicated were that teachers did not know they could use the MTRC. There was a lack of promotional brochures and newsletters, and teachers obtained what they needed elsewhere. It was recommended that MTRC staff be educated on the MTRC's responsibility to community involvement; that the MTRC provide library user education to Umlazi high school teachers; that the MTRC base its services on community needs assessment; that marketing practices be injected into the MTRC services; that consultation with the community during planning stages of community services be maintained; that MTRC provide the community only with services not provided elsewhere; and that the MTRC take initiative in establishing a multitype area network with Umlazi Public Library and Umlazi high schools. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 1998.

This dissertation reports on a study undertaken to determine interventions that community libraries can engage in to improve HIV/AIDS awareness. Chapter One describes the background for the study by providing information portraying the background, research problem, aim and objectives -as well as the research methodology to be followed to ensure its successful completion. Chapter Two examines the social role and responsibility of the community library - with reference to HIV/AIDS awareness. International and national sources are used to establish what role the community libraries should play in providing resources for communal benefit. Chapter Three deals with HIV/AIDS awareness interventions currently engaged in by community libraries as well as proposed interventions. A list and description of intervention types is included. This list forms the foundation for the interview guide. Chapter Four describes the interview process. Chapter Five reports on the results of the interviews. Chapter Six provides an integrated summary of the findings from the literature review and those from the interviews in the Bojanala region. Chapter Seven concludes with a summary of recommendations and suggestions for possible further research. Essentially, the study consists of an examination of the social role and responsibility of the community library regarding HIV/AIDS awareness. An international and national literature review of the types of interventions that community libraries can embark upon to promote HIV/AIDS awareness amongst community members of all age groups. An investigation - by means of interviews with librarians/library workers in the Bojanala region - on what interventions are currently undertaken to promote HIV/AIDS awareness among the community of the Bojanala region. Recommendations regarding the types of interventions that community libraries in South Africa may provide to assist in enhancing HIV/AIDS awareness. The literature review identified the social role and responsibility of the community library; interventions currently engaged in by community libraries; and pointed the way for proposed HIV/AIDS awareness interventions that community libraries could embark on as part of their social responsibility role. It was clear from the national and international literature review that the community library - with its years of experience in information acquisition, organisation, dissemination and use - is a natural ally in supporting HIV/AIDS awareness. The aim of this investigation was to determine the social role and responsibility of community libraries in the promotion of HIV/AIDS awareness. The interventions that community library services could embark on to promote HIV/AIDS awareness. The researcher investigated the interventions that the Bojanala region could embark on to comply with the vision of the Department of Social Development (2002:9) ”that both the government and civil society as a whole develop well directed and purposeful programmes to tackle the HIV/AIDS pandemic.” This was done through face-to-face interviews with librarians/library workers responsible for managing community projects. Compared with the HIV/AIDS prevalence rate in other regions and provinces (Northern Cape and Limpopo) with similar populations, the Bojanala region was identified as a region with a high HIV prevalence rate. The recommendations made by the researcher covered nine sections pertaining to HIV/AIDS interventions, namely: Users Policies HIV/AIDS information resources Collection Development Partnerships HIV/AIDS awareness programmes Interventions Promotion Staff training The recommendations that emerge from the research could be implemented in any community library in any given country with a high HIV/AIDS prevalence rate. / Information Science / (M. Tech. (Business Administration))

Modern day society is characterised by the availability of technology and the abundance of information in all formats that require all individuals using it to poses information literacy skills (ILS).ILS enable people the ability to locate, analyse, evaluate access and retrieve the desired information to satisfy a need. Research on IL in academic and school libraries has gained momentum in the field of Information Science where as little has been documented concerning public libraries and IL. This therefore calls for more research on IL in public libraries. Public libraries serve a wide and diverse community of which students are a part. In instances where school libraries are either non-existent or not developed, students seek assistance from the public library within their community. This study sought to investigate the role of public libraries in enhancing the ILS of senior secondary school students in the Central District in Botswana. The fact that school libraries in Botswana are underdeveloped to produce competent and confident students equipped with ILS that could be used in the work environment and continuous lifelong learning, motivated the study. A concern that there exists a gap in research concerning public libraries and IL within the Botswana context necessitated this study. The study used a survey research design where both quantitative and qualitative research approaches were adopted. This involved the collection and analysis of quantitative and qualitative data. The purpose of a mixed methods approach was based on the idea that qualitative results could assist in explaining and interpreting the findings of a quantitative study. Data collection involved three sets of closed ended questionnaires and observations in all schools and public libraries. The population of the study consisted of public librarians, teacher librarians and students. Quantitative data were analysed using the Statistical Packages for Social Sciences (SPSS) to generate statistics. The findings of the study revealed that the public libraries in the Central District in Botswana are above average in terms of materials and use. It brought to light that senior secondary school students use the public libraries for school purposes and get assistance when they seek for it. Public librarians do not have special classes aimed at enhancing the ILS of students. The public libraries offer IL in the form of computer training, they do this as, and when students register, just like the other members of the community. The library’s contribution to enhancement of the students’ ILS, (study skills, reading skills and use of reference works) is somewhat limited. Limited resources, lack of reading culture, low budgets, and lack of support from government negatively challenge the full potential impact of IL enhancement. / Information Science / M. Inf. Sc.

This dissertation reports on a study undertaken to determine interventions that community libraries can engage in to improve HIV/AIDS awareness. Chapter One describes the background for the study by providing information portraying the background, research problem, aim and objectives -as well as the research methodology to be followed to ensure its successful completion. Chapter Two examines the social role and responsibility of the community library - with reference to HIV/AIDS awareness. International and national sources are used to establish what role the community libraries should play in providing resources for communal benefit. Chapter Three deals with HIV/AIDS awareness interventions currently engaged in by community libraries as well as proposed interventions. A list and description of intervention types is included. This list forms the foundation for the interview guide. Chapter Four describes the interview process. Chapter Five reports on the results of the interviews. Chapter Six provides an integrated summary of the findings from the literature review and those from the interviews in the Bojanala region. Chapter Seven concludes with a summary of recommendations and suggestions for possible further research. Essentially, the study consists of an examination of the social role and responsibility of the community library regarding HIV/AIDS awareness. An international and national literature review of the types of interventions that community libraries can embark upon to promote HIV/AIDS awareness amongst community members of all age groups. An investigation - by means of interviews with librarians/library workers in the Bojanala region - on what interventions are currently undertaken to promote HIV/AIDS awareness among the community of the Bojanala region. Recommendations regarding the types of interventions that community libraries in South Africa may provide to assist in enhancing HIV/AIDS awareness. The literature review identified the social role and responsibility of the community library; interventions currently engaged in by community libraries; and pointed the way for proposed HIV/AIDS awareness interventions that community libraries could embark on as part of their social responsibility role. It was clear from the national and international literature review that the community library - with its years of experience in information acquisition, organisation, dissemination and use - is a natural ally in supporting HIV/AIDS awareness. The aim of this investigation was to determine the social role and responsibility of community libraries in the promotion of HIV/AIDS awareness. The interventions that community library services could embark on to promote HIV/AIDS awareness. The researcher investigated the interventions that the Bojanala region could embark on to comply with the vision of the Department of Social Development (2002:9) ”that both the government and civil society as a whole develop well directed and purposeful programmes to tackle the HIV/AIDS pandemic.” This was done through face-to-face interviews with librarians/library workers responsible for managing community projects. Compared with the HIV/AIDS prevalence rate in other regions and provinces (Northern Cape and Limpopo) with similar populations, the Bojanala region was identified as a region with a high HIV prevalence rate. The recommendations made by the researcher covered nine sections pertaining to HIV/AIDS interventions, namely: Users Policies HIV/AIDS information resources Collection Development Partnerships HIV/AIDS awareness programmes Interventions Promotion Staff training The recommendations that emerge from the research could be implemented in any community library in any given country with a high HIV/AIDS prevalence rate. / Information Science / (M. Tech. (Business Administration))

Recent innovations and advances in information and communication technologies (ICTs) have resulted into radical changes in the way information resources are provided, and have also brought about several options to handle a wide-range of information services effortlessly. Web 2.0 or social media is one of these innovations which expands the option in information services provision. Against this backdrop, this study intended to investigate the use of Web 2.0 technologies in the public libraries in the Mangaung Metropolitan Municipality in South Africa. The study was guided by mixed-methods of quantitative and qualitative approaches, because the approach enables the researcher to cover a wide variety of issues. The study adopted a sample survey research design to guide selection of subjects. Two data collection tools namely: a self-administered questionnaire were used for collecting data from 248 library users, while unstructured interview schedules were used to collect qualitative data from 16 library officials. The response rate for the survey of library users was 69%, a good rate for an unsolicited survey. The findings revealed that Mangaung Metropolitan Municipality libraries have ICT equipment with access to Web 2.0 technologies and that these technologies are also highly utilised. However, lack of training, low bandwidth, and short time allowed to access WIFI makes it difficult for the library users and staff to fully benefit from the web-based services offered by these libraries. Other factors include poor staff attitudes, technical problems, and challenges in marketing of online public access and catalogue, restrictions of social networking sites, non-linkage of the library OPAC to social media, geographical distances, and load shedding. The study concluded by recommending allocation of sufficient funds to cater for ICT trainings, free WIFI, uninterrupted power supply, increased bandwidth, amongst others which will enhance the quick and effective service that will meet the information needs of their users. / Information Science / M.A. (Information Science)

Documented value of indigenous knowledge (IK) in the lives of communities raises the need to facilitate its accessibility. Public libraries in South Africa can play an important role in facilitating access to this knowledge by integrating it into their services. Apart from positively contributing to the quality of lives of indigenous communities, integration of IK would result in the provision of inclusive and transformed library services. The purpose of this study was to explore how public libraries in South Africa may integrate IK into their services. Located within the critical theory paradigm, a qualitative multiple-case study was conducted among four purposefully selected provincial library services in South Africa. Directors of the selected provincial library services were interviewed. Collection development policies of the selected libraries were also analysed to determine the extent of their alignment with the provision of IK. Atlas.ti. was used to analyse data thematically. Findings revealed that libraries have not integrated IK into their services. Furthermore, collection development policies were not aligned to the provision of IK. Factors contributing to non-integration of IK in public libraries included the perception that librarians did not seem to regard IK as within their purview but rather an aspect for archival institutions. Non- alignment of policies to IK integration, content that is not accessible to indigenous communities and dwindling funding for library services provision also emerged as contributory factors. It was concluded that the hegemony of western knowledge continued to marginalise IK, possibly contributing to its non-integration. A framework based on principles of community involvement, inclusivity, access and transformation was recommended for integrating IK into services of public libraries. It was recommended that public librarians, as stakeholders in the transformation of library services need to engage in the IK discourse in order to enhance their ability to provide inclusive services. The importance of involving communities in defining IK according to their contexts to enable meaningful integration into library services was highlighted. A need to expand the study to other provinces in South Africa to determine librarians’ understanding and views regarding integration of IK was identified. / Information Science / D. Litt. et Phil. (Information Science)

The study set out to investigate the provision of sustainable internet access to public libraries in South Africa. The rationale of the study was to investigate how sustainable internet access can be provided to public libraries in South Africa and to determine how they have developed and are regulated. Internet access is a key driver in delivering information services to the users and a critical tool in facilitating information sharing regardless of platform and geographic location. Therefore, the level of information and communications technology (ICT) penetration in public libraries formed a critical part of the study as the provision of internet to these libraries depends on available ICTs. The study employed a survey design and used interview tool to collect data from nine participants. Questionnaire augmented interviews as they were used to collect data from 322 respondents. The study used the probability sampling technique to collect data from the participants. The purposive sampling technique was used to select the participants for the interview, whereas the stratified probability, proportional to size, and systematic techniques were also used to select respondents in the senior categories, namely heads of public libraries. This ensured a sample size of 331 out of a population of 1 621 selected for the study. The sample size consisted of nine directors and 322 head librarians. No sampling was done on the nine heads (directors) of provincial public libraries, as the nature of this population did not warrant further dissection due to its small size. A Microsoft Excel spreadsheet was used to analyse data. Questionnaires were analysed when they were returned and interviews were analysed when they were conducted. Written descriptions, tables and figures were used to present data in an elaborative manner. Data was also presented through frequencies and percentages. It emerged from the study that most public libraries (97%) were connected to the internet. The findings of the study showed that most public libraries (80%) were connected to the internet through the fixed lines and that each of the nine provinces had its own internet service providers (table 5.12). The study recommended fixed lines for internet access to be laid to all public libraries in South Africa and that a government agency be used as a dedicated internet service provider for public libraries across all the nine provinces. A further study was recommended about the application of an internet access model used by academic institutions to public libraries. / Information Science / D. Litt. et Phil. (Information Science)

Bibliography: leaves 97-104 / In this dissertation I examine the public's use of two community libraries in the Moretele local municipality. My research focused on who uses the libraries, for what purpose the libraries are being used, and patrons’ perceptions of the libraries. Data was collected using three methods namely interviews, observations in the form of seating sweeps and written patron surveys. The data collected show that the libraries play an important role in the information and social needs of the communities. They are highly valued for the resources they provide such as study space, books and photocopiers. The libraries are also greatly utilised by local communities, especially UNISA students, and function as public and third places. As public spaces they offer the community a space to meet, work together and discuss issues that are of importance to the community. As third places, the libraries offer ideal places for people, especially the youth, to play and socialise. I conclude that the libraries are irreplaceable spaces for the community and, therefore, not easily replicated elsewhere. / Kule-dissertation, ngihlola ukusetshenziswa ngumphakathi kwamalayibrari amabili omphakathi kuMasipala wendawo yaseMoretele. Ucwaningo lwami lugxila ekuthengi ngobani abasebenzisa amalayibrari, nokuthi bawasebenzisela ziphi izinhloso lamalayibrari, kanye nemibono yabantu abasebenzisa lamalayibrari. Ulwazi luqokelelwe ngezindlela ezintathu, okuyilezi, ama-interview, ukuqapha okwenzekayo ngendlela yokubheka ukuthi abantu bayisebenzisa kanjani indawo kanye nokwenza ama-survey abhaliwe kubasebenzisi belayibrari. Ulwazi oluqokelelwe lukhombise ukuthi amalayibrari adlala indima ebalulekile ngolwazi, kanye nezidingo zabantu emphakathini. Athathwa njengomthombo obaluleke kakhulu ngoba asiza ngendawo yokutadisha, izincwadi kanye nokwenza ama-photocopy. Amalayibrari abuye asetshenziswe yimiphakathi yendawo, ikakhulukazi izitshudeni zase-Unisa, kanti futhi abuye abe yindawo lapho lapho umphakathi ohlangana khona kanye nokuba yindawo yesithathu kwabanye abantu. Njengendawo yokuhlangana kwabantu, ahlinzeka ngendawo yemihlangano yomphakathi, ukusebenzisana kanye nokuxoxa ngezinto ezibalulekile emphakathini. Indawo yesithathu, amalayibrari asiza ngendawo enhle kubantu, ikakhulukazi intsha, ukudlala kanye nokuzihlanganyela nje khona ukubonana nokuxoxa. Ngiphetha ngokuthi amalayibrari yindawo isikhundla sawo engeke yathathwa ngokunye emphakathini, ngakho-ke, akuwona izinto indawo yawo engathathwa ngokunye noma ukwenziwa kwenye indawo. / Mo thutopatlisisong eno, ke sekaseka tiriso ya dilaeborari tse pedi tsa baagi ba setšhaba mo Lekgotlatoropong la Selegae la Moretele. Patlisiso ya me e ne e totile gore ke bomang ba ba dirisang dilaeborari, gore dilaeborari di dirisediwa mabaka afe, le megopolo ya badirisi malebana le dilaeborari. Go kokoantswe data go dirisiwa mekgwa e le meraro, e leng dipotsolotso, kelotlhoko ka go ela tlhoko go nna ga badirisi le ditshekatsheko tse di kwadilweng tsa badirisi. Data e e kokoantsweng e bontshitse gore dilaeborari di na le seabe sa botlhokwa malebana le ditlhokwa tsa tshedimosetso le loago tsa baagi. Di tsewa di le mosola tota ka ntlha ya ditlamelo tse di di tlamelang ka tsona di tshwana le sebaka sa go ithuta, dibuka le metšhini e e dirang dikhopi. Dilaeborari di dirisiwa thata ke baagi ba selegae, bogolo segolo baithuti ba Unisa, mme di dira jaaka mafelo a botlhe le a boraro. Jaaka mafelo a botlhe, di tlamela baagi ka sebaka sa go kopana, go dira mmogo le go buisana ka dintlha tse di botlhokwa mo baaging. Jaaka mafelo a boraro, dilaeborari di tlamela ka mafelo a a maleba gore batho, bogolo segolo bašwa, ba tshameke le go golagana. Ke konosetsa ka gore dilaeborari ke mafelo a a ka se emelweng ke sepe a baagi mme, ka jalo, ga go kgonege go dira ape a a tshwanang nao gope gape. / Anthropology and Archaeology / M.A. (Anthropology)

Indiana University-Purdue University Indianapolis (IUPUI) / A causa de la falta de acceso al español formal y al español escrito, es típico que después de dos generaciones de inmigrantes, los hispanos pierdan su competencia en español. La lectura voluntaria, cuando uno lee porque quiere, es utilizada como método de impedir la pérdida del español como lengua de herencia. El propósito de este estudio es investigar cómo la lectura voluntaria facilita la adquisición y el mantenimiento del español como lengua materna.

Small-scale Business Enterprises (SBEs) lack proper mechanisms for supporting the provision and access to business information that can nurture their development in Kenya. This study investigated the role that public libraries could play in supporting the development of SBEs in Meru County with a view to developing a model that would enable public libraries to effectively support the development of SBEs. The study used the pragmatic paradigm to explore the identified phenomena. It applied the mixed methods approach and survey research design; collected data from 355 SBEs, 21 staff from three public libraries and two staff from the enterprise development unit of Meru County. Data was collected using questionnaires, interviews and document analysis. The response rate was 83.4% and 95% for SBEs and public library staff respectively. The descriptive and inferential statistics were used with the help of SPSS and Excel. Thematic analysis was applied on qualitative data. The study found that the factors that influence the development of SBEs are anchored in the environmental, cultural and personality factors of SBEs. SBEs have a myriad of business information needs which are sector-specific and cut across all the stages of business development. To fulfil these needs, most SBEs consult informal information sources and places. Technology-related tools were a popular means of accessing business information. Public libraries were poorly stocked with business information sources while business information services were in a desolate state. The study concludes that public libraries have facilitative and functional roles of providing business information solutions to SBEs by collaborating with like- minded stakeholders. The availability and accessibility of business information sources and services at public libraries is critical in addressing the information needs of SBEs. The study recommends repositioning of public libraries as business community development centres by providing value-based information sources and services. Public libraries need to revise their collection development policy, increase budget allocation, establish business information centres, seek partnerships, improve ICT facilities, ensure adequate staffing, engage business services librarians, open more libraries and widen their business outreach activities for effective support of SBEs. Policy framework and support systems for symmetrical access to business information, and entrepreneurial training for SBEs and for public library staff are needed. The proposed model of public library’s support for the development of SBEs is valuable and contribute to knowledge in business development. / Information Science / D. Litt. et Phil. (Information Science)