M.Com. (Business Management) / In the knowledge economy, the service delivery models, organisational structure and staffing, facilities, and workflows and procedures in academic libraries are changing continuously. Current technological growth and advancement is enabling academic libraries to change the way they deliver service to clients, redefining the academic library collection in order to meet the changing needs of clients and remain relevant. The focus of the study presented in this minor dissertation is to analyse and understand how change in terms of technology is managed in a decentralised academic library in a higher education institution (HEI) of South Africa. Change is something that is happening in most organisations on a daily basis, and academic libraries should be active in responding to change because of the vital role in supporting teaching, learning and research at HEI level. If the academic library can manage change in a planned manner, they would progress in effectively meeting the information needs of their clients. This study was placed within a qualitative research paradigm. A case study design presented the study with the opportunity to analyse the feelings, opinion and experience of the participants and ensured that the real life events are investigated. Semi-structured individual interviews were used to collect data for the purpose of this study. The most significant finding of this study is the emphasis on the importance of change management in the library and the need for effective communication in order to achieve low employee resistance to change. The majority of the research participants felt that technological change is improving the level of library service to clients. The findings enabled the researcher to make recommendations for future change practice in academic libraries.

Thesis (Ed. D.)--University of Houston, 1994. / eContent provider-neutral record in process. Description based on print version record.

Submitted by Renata Lopes (renatasil82@gmail.com) on 2016-05-18T11:39:54Z No. of bitstreams: 1 denisefatimafonsecaalmeida.pdf: 757095 bytes, checksum: e19e87aafd7c9e8057ed43bd0322a0f8 (MD5) / Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2016-07-01T18:32:46Z (GMT) No. of bitstreams: 1 denisefatimafonsecaalmeida.pdf: 757095 bytes, checksum: e19e87aafd7c9e8057ed43bd0322a0f8 (MD5) / Made available in DSpace on 2016-07-01T18:32:46Z (GMT). No. of bitstreams: 1 denisefatimafonsecaalmeida.pdf: 757095 bytes, checksum: e19e87aafd7c9e8057ed43bd0322a0f8 (MD5) Previous issue date: 2012-10-09 / Este trabalho surgiu a partir da observação da inexistência de um modelo de gestão das bibliotecas de três escolas estaduais localizadas na cidade do Rio de Janeiro. Tem como proposta analisar as questões referentes aos fatores necessários às bibliotecas escolares para que tenham gestores qualificados, além de verificar a existência de práticas de leitura nos espaços das bibliotecas escolares e ainda saber que projetos pedagógicos são necessários para que haja uma boa frequência de professores e alunos nos espaços das bibliotecas escolares. Este trabalho foi desenvolvido a partir de uma pesquisa qualitativa em que os critérios de observação foram a parte física, o espaço, o acervo e os recursos tecnológicos. Na parte de gestão, qualificação e presença do profissional da biblioteca na escola, frequência da comunidade escolar no uso do espaço e se existem projetos de leitura e escrita na biblioteca. Para a elaboração do Plano de Ação Educacional sugerido para as bibliotecas das três escolas, cadernos, guias e metodologias utilizados por outras instituições foram analisados, além da revisão bibliográfica sobre gestão de bibliotecas de modo a aprimorar o funcionamento das bibliotecas escolares para que sejam espaços de promoção da aprendizagem, aquisição do conhecimento e de cultura, através de um projeto que possa proporcionar aos gestores o uso do espaço de forma adequada com divulgação do acervo existente de forma que a comunidade escolar se aproprie do espaço e de seus recursos. / This work arose from the observation on the existence of a model of management on the libraries at three public schools administrated by the government of the state of Rio de Janeiro in the city of Rio de Janeiro. It proposes an analysis of the questions referring to the needs of the school libraries to have qualified managers and also proposes to verify the existence of reading skills inside these libraries and yet proposes to verify which kind of pedagogical projects are necessary to have a pleasant frequency of teachers and students to the school library space. This work was a qualifying research in which the criterions of observation were focused on the physical part, the space, the collection of books and the technological resources. On the management qualification and presence of a librarian at school. On the presence of the school community using the spaces of the libraries and checking if there are projects of reading and writing happening inside the libraries. To the elaboration of the Educational Action Plan suggested to these three schools libraries, copybooks, guide-books and methodologies used by other institutions have been analysed. Moreover was made a bibliographical review on the libraries management aiming to improve the schools libraries operation so they become appropriate places to promote learning and acquiring knowledge and cultural development through a project that can offer the adequate use of the space and the right divulgation of the books collections belonging to these libraries in other to bring the school community to make use of the space and its resources.

Text in Afrikaans / Summaries in English and Afrikaans / In die vinnig veranderende omgewing waarin universiteitbiblioteke funksioneer is daar besorgdheid oor die vermoe van universiteitbiblioteke om tred te hou met die verandering ten einde suksesvol te kan bly voortbestaan. Kreatiwiteit en innovasie speel 'n rol in die veranderingsproses. Organisasiekultuur het 'n invloed op die mate waarin kreatiwiteit en innovasie in 'n organisasie gestimuleer word. 'n Voorlopige model wat op die literatuur gebaseer is, het getoon dat strategie, organisasiestruktuur, ondersteuningsmeganismes, innovasiegedrag en kommunikasie die organisasiekultuurdeterminante is wat kreatiwiteit en innovasie in organisasies beinvloed. In die onderhawige empiriese studie is bestaande data, wat ingesamel is om die organisasiekultuurvan 'n universiteitbiblioteek te beskryf, gebruik om die voorlopige model te toets. 'n Faktorontleding het getoon dat strategie, doelgerigtheid, vertrouensverhouding, innovasiegedrag, werkomgewing, klientgeorienteerdheid en bestuursondersteuning 'n invloed het op die mate waarin kreatiwiteit en innovasie in die universiteitbiblioteek gestimuleer en bevorder sal word. / In the rapidly changing environment in which university libraries function there is concern about the ability of such libraries to keep pace with change in order to be able to survive. Creativity and innovation have a role to play in the change process. Organisational culture has an influence on the degree to which creativity and innovation are stimulated in an organisation. A preliminary model which is based on the literature, has shown that strategy, organisational structure, support mechanisms, innovation behaviour and communication are the organisational culture determinants that influence creativity and innovation in organisations. In the empirical study, existing data which were collected to describe the organisational culture of a university library, were used to test the preliminary model. A factor analysis showed that strategy, purposefulness, trust relationship, innovation behaviour, work environment, customer orientation and management support influence the degree to which creativity and innovation are stimulated and promoted in the university library. / Information Science / M.Inf.

Text in Afrikaans / Summaries in English and Afrikaans / In die vinnig veranderende omgewing waarin universiteitbiblioteke funksioneer is daar besorgdheid oor die vermoe van universiteitbiblioteke om tred te hou met die verandering ten einde suksesvol te kan bly voortbestaan. Kreatiwiteit en innovasie speel 'n rol in die veranderingsproses. Organisasiekultuur het 'n invloed op die mate waarin kreatiwiteit en innovasie in 'n organisasie gestimuleer word. 'n Voorlopige model wat op die literatuur gebaseer is, het getoon dat strategie, organisasiestruktuur, ondersteuningsmeganismes, innovasiegedrag en kommunikasie die organisasiekultuurdeterminante is wat kreatiwiteit en innovasie in organisasies beinvloed. In die onderhawige empiriese studie is bestaande data, wat ingesamel is om die organisasiekultuurvan 'n universiteitbiblioteek te beskryf, gebruik om die voorlopige model te toets. 'n Faktorontleding het getoon dat strategie, doelgerigtheid, vertrouensverhouding, innovasiegedrag, werkomgewing, klientgeorienteerdheid en bestuursondersteuning 'n invloed het op die mate waarin kreatiwiteit en innovasie in die universiteitbiblioteek gestimuleer en bevorder sal word. / In the rapidly changing environment in which university libraries function there is concern about the ability of such libraries to keep pace with change in order to be able to survive. Creativity and innovation have a role to play in the change process. Organisational culture has an influence on the degree to which creativity and innovation are stimulated in an organisation. A preliminary model which is based on the literature, has shown that strategy, organisational structure, support mechanisms, innovation behaviour and communication are the organisational culture determinants that influence creativity and innovation in organisations. In the empirical study, existing data which were collected to describe the organisational culture of a university library, were used to test the preliminary model. A factor analysis showed that strategy, purposefulness, trust relationship, innovation behaviour, work environment, customer orientation and management support influence the degree to which creativity and innovation are stimulated and promoted in the university library. / Information Science / M.Inf.