The view of the author presented in this dissertation is that the integration of modern railway technologies and information technology systems establishes effective maintenance management and ensures continuous asset management improvement. In conjunction with the integration of different technologies is the requirement to implement these technologies and strategies in a systematic process according to a prioritised order of value adding, to improve the required service objectives (Mitchell et al., 2007; Woodhouse, 2001). The dissertation describes the planning of maintenance activities on railway assets. It involves various aspects through the asset management life cycle from asset inventory and condition data acquisitioning methods and the utilization of maintenance history to assist in the work identification, planning and work execution of maintenance activities. The challenge in the railways includes a large geographic area resulting in challenges to minimize maintenance visits and resulting costs. It further provides details on the integration and efficient utilisation of information and presents the value it adds to ensure maintenance effectiveness. The study focuses on methods for data collection and a systematic process for decision-making analysis with the ultimate aim of producing an effective maintenance plan (specifically for mechanised tamping) based on all available infrastructure management data including operational requirements. Lastly the effect of condition-based maintenance is illustrated, demonstrating that this strategy increases maintenance effectiveness (doing the right things), resulting in a decrease in maintenance cost and an increase in capacity. / Dissertation (MEng)--University of Pretoria, 2012. / Civil Engineering / unrestricted

Submitted by Maria Medeiros (maria.dilva1@ufcg.edu.br) on 2018-09-10T14:37:07Z No. of bitstreams: 1 THIAGO FRANCISCO SILVA DE OLIVEIRA - DISSERTAÇÃO (PROFIAP-CCJS) 2016.pdf: 4898405 bytes, checksum: 2879aa7f533d715adbdb05768c30c5e5 (MD5) / Made available in DSpace on 2018-09-10T14:37:07Z (GMT). No. of bitstreams: 1 THIAGO FRANCISCO SILVA DE OLIVEIRA - DISSERTAÇÃO (PROFIAP-CCJS) 2016.pdf: 4898405 bytes, checksum: 2879aa7f533d715adbdb05768c30c5e5 (MD5) Previous issue date: 2016-11-24 / As Ouvidorias se encontram na ordem do dia da gestão pública por serem o principal canal entre cidadão e Administração Pública. As vertentes gerencialista e social da administração pública convergem quanto a este protagonismo, mas visualizam caminhos diferentes para a efetividade destes órgãos. Nas universidades públicas, há complexidades ligadas ao perfil de gestores e usuários, que influenciam a cultura organizacional, afetando a consecução dos serviços da Ouvidoria. Este trabalho teve como objetivo analisar o que vem sendo e o que ainda pode ser feito para que a Ouvidoria da Universidade Federal de Campina Grande influencie efetivamente na melhoria da gestão e no controle social na entidade. Para tanto, um diagnóstico organizacional foi produzido em três partes: quadro de serviços, quadro processual e opinião dos atores sociais envolvidos com o fenômeno. Nesta pesquisa de opinião, buscou-se questionar gestores estratégicos, usuários, ouvidores que gerenciaram o setor desde sua criação, o Ouvidor Geral da União e o Presidente do Fórum Nacional de Ouvidorias Universitárias. Estas duas últimas personalidades balizam uma opinião do que vem a ser a verdadeira natureza de uma Ouvidoria pública, tendo condições de uma melhor análise da comparação de opiniões entre os atores pesquisados. No questionário aplicado aos usuários acrescentou-se uma pesquisa de satisfação que apresentou uma boa avaliação geral do serviço prestado, mas várias nuances que devem ser analisadas à luz da efetividade democrática. Percebe-se bom número de processos, estratificados entre os vários seguimentos e tipos de demanda, que puderam balizar uma análise da resolutividade do setor. A opinião dos atores apresentou algumas convergências que explicitaram possibilidades de mudanças mais rápidas e viáveis, bem como divergências, influenciadas pela insistente cultura patrimonialista, que pode atrapalhar alterações importantes. Foi observado um grande quadro de serviços, que ainda pode ser bastante ampliado através das mudanças que foram propostas ao final. Destacaram-se as seguintes propostas de intervenção: a sistematização de pesquisas de satisfação contínuas; o registro mais preciso das demandas recebidas, tendo todas que serem inseridas nos instrumentos de governança eletrônica criados recentemente (e-SIC e e- OUV); e o fomento a uma participação social voltada ao controle do cumprimento das políticas públicas por parte da gestão universitária. Tal fomento se concretizaria através de audiências, conferências e fóruns públicos, mesmo diante de duas dificuldades: contrariar a opinião alguns gestores estratégicos da entidade e atrair o cidadão para participar do controle social. / The Ombudsmen are in the agenda of public management to be the main channel between citizens and public administration. The managerial and social aspects of public administration converge on this role, but visualize different ways to the effectiveness of these bodies. In public universities, there are complexities linked to the profile of managers and users that influence organizational culture, affecting the achievement of the Ombudsman's services. This study aimed to analyze what has been and what can be done to the Ombudsman of the Federal University of Campina Grande influence effectively in improving the management and social control in the entity. Therefore, an organizational diagnosis was produced in three parts: service framework, procedural framework and opinions of social actors involved in the phenomenon. In this survey, we sought to question strategic managers, users, ombudsmen who managed the industry since its inception, the Union General Magistrate and President of the National Ombudsmen University Forum. These last two figures mark out an opinion of what is to be the true nature of a public ombudsman, and conditions of a better analysis of the comparison of views among surveyed actors. In the questionnaire applied to users added to a satisfaction survey that showed a good overall assessment of the service, but many nuances that must be analyzed in light of the democratic effectiveness. It is perceived good number of cases, stratified between the various segments and types of demand, which could mark out an analysis of the solving of the sector. The opinion of the actors presented some convergences which explained possibilities for faster and feasible changes and differences, influenced by insistent patrimonial culture, which can disrupt important changes. a large picture of services, which can still be greatly expanded through the changes that were proposed at the end was observed. The highlights were the following policy proposals: the systematization of research continuous satisfaction; the most accurate record of requests received, all of which are inserted into the electronic governance tools recently created (e- SIC and e-OUV); and fostering a dedicated social participation to control the fulfillment of public policies by the university management. Such a development would materialize through hearings, conferences and public forums, even faced with two difficulties: countering the view of some strategic managers of the entity and attract citizens to participate in social control.

With fast developing economy today, knowledge becomes critical resource in organizations since it creates enterprises’ competitive advantages. Thus, the management of knowledge is highly valued as one of the strategic solutions to business success. In China, although the importance of knowledge management is already recognized by enterprises, its development and implementation still face constrains and obstacles. In high-tech industries, especially for IT companies, knowledge is considered as the key assets for the company to achieve higher competitiveness. Even though information technology provided good platform for knowledge management implementation in IT companies, its knowledge management influenced by various factors such as organizational culture, business process problems, interpersonal relationship and etc. As a result, knowledge management implementation ran into difficulties. The objectives of this thesis are to evaluate current knowledge management status in Chinese IT companies and then to provide possible solutions to improve the knowledge management implementation regarding the investigated results. Because of time and resource limitation, this thesis took Taobao, one of the leading IT companies in China to conduct the case study. To conduct the research, this thesis applied qualitative method. It conducted interviews of four employees in Taobao to collect data, and then use grounded theory method to analyze the results. After analysis, the thesis pointed out Taobao’s current problems of knowledge management implementation and further provided possible solutions from following aspects including understanding of knowledge management, knowledge strategy, training, top management support, knowledge management process, network of experts, knowledge sharing and trustworthy personal relationship, information technology, employee involvement and motivation, and organizational culture in order to improve knowledge management implementation in Taobao.

Diploma thesis deals with quality management system in a manufacturing plant and on the basis of an assessment of the current state aims to propose a better system of quality control process and contribute to the further development of this firm.

Performance and accrual-based financial management systems as envisaged in the 1990 Chief Financial Officers (CFO) Act, the 1993 Government Performance and Results Act (GPRA), the 1996 Federal Financial Management Improvement Act (FFMIA) and related legislation have been in place since prior to the turn of the millennium. Nevertheless, although performance has been measured and financial accountability improved in U.S. federal government agencies, there remains a gap in reporting on operational efficiency and effectiveness. This dissertation extends research into performance management to determine the extent to which performance measurement systems report on operational efficiency and effectiveness and thereby further facilitate performance management. It examines outputs as the unit-of-analysis within the input-output-outcome framework of performance measurement and reporting systems and their integration with accrual-based financial management systems in assessing government operations. It challenges the predominantly outcomes-focused reporting system as insufficient to the objective of improved operational efficiency and effectiveness. The research methodology employs qualitative analysis of selected agency performance reports, interviews of selected agency senior managers and oversight officials, analysis of previous research on performance reporting, and analysis of GAO survey data. The research examines an increased focus on output reporting as a means to improve operational efficiency and the linkage of outputs to outcomes as an effectiveness measure. The research leads to the conclusion that very little output efficiency or effectiveness measurement and reporting is occurring. The failure to measure performance in this manner is to the considerable detriment of operational efficiency, effectiveness and cost reduction in the federal government. / Ph. D.

Магистерская диссертация: 121 с., 20 рис., 18 табл., 53 источника, 2 приложения. Тема исследования является актуальной, так как с 2014 года законодательная база государственного регулирования деятельности по обращению с отходами в РФ претерпевает серьезные изменения, которые в значительной степени коснулись области обращения с ТКО. Целью работы является разработка программы аудита соответствия деятельности МУП МО «Город Первоуральск» ПервоуральскРемСервис» требованиям природоохранного законодательства в области обращения с отходами. Объект исследования – предприятие МУП МО «Город Первоуральск» ПервоуральскРемСервис». Предмет исследования – Система обращения с отходами МУП МО «Город Первоуральск» ПервоуральскРемСервис». В рамках диссертационной работы была разработана универсальная Программа-схема аудита соответствия требованиям природоохранного законодательства в области обращения с отходами производства и потребления, путем деления деятельности на составляющие ее процессы. Применение предложенной программы-схемы является универсальным инструментом для проведения аудитов деятельности в области обращения с отходами производства и потребления на любом предприятии. Кроме того, позволяет детализировать, проверить и обновить всю необходимую информацию для разработки Проекта нормативов обращения с отходами и лимитов на их размещение. Экономическая эффективность проведения аудита деятельности по обращению с отходами МУП МО «Город Первоуральск» «ПервоуральскРемСервис» составляет 178%, на основании чего можно сделать вывод о необходимости проведения экологического аудита деятельности по обращению с отходами. / Master's thesis: 121 pp., 20 images, 18 tables, 53 sources, 2 applications. The research topic is relevant, since since 2014 the legislative reform in the field of human rights protection. The purpose of the work is the development of audit compliance programs for the Municipal Unitary Enterprise "City of Pervouralsk" PervouralskRemServis "requires environmental protection legislation in the field of waste management. The object of the research is the enterprise of MUP MO "Pervouralsk City" PervouralskRemServis. " The subject of the study is the Waste Management System of Municipal Unitary Enterprise "Pervouralsk City" PervouralskRemServis ". As part of the thesis, a universal program was developed to audit the compliance with the requirements of environmental legislation in the field of handling waste production and consumption, by dividing activities into its constituent processes. The application of the proposed program scheme is a universal tool for conducting audits of activities in the field of waste management of production and consumption in any enterprise. In addition, it allows to detail, check and update all the necessary information for the development of the Draft Waste Management Standards and limits on their placement. The economic efficiency of the audit of the waste management activities of Municipal Unitary Enterprise "City of Pervouralsk" PervouralskRemServis is 178%, which leads to the conclusion that it is necessary to conduct an environmental audit of waste management activities.