Thesis (MPhil)--University of Stellenbosch, 2005. / ENGLISH ABSTRACT: This study focuses on problems in the teaching fraternity after 1994. The transition to democracy brought about major changes in the running of the civil service. This study explores how the education policy of the central government in general, and that of KwaZulu-Natal Province in particular, affected human relations between school managers and teachers. A questionnaire was used to investigate the issue. Education policy guidelines and literature have been used to illustrate how policy can produce unintended consequences. The respondents to the questionnaire were selected school managers and teachers. The questions were aimed at gauging opinion regarding issues such as protection of line managers, moratorium on teacher transfers, the Labour Relations Act, commitment to teaching and training needs, to name just a few. Human relations seemed to worsen from 1996 to 1999 as most educators disobeyed the rules and to same extent continued to do so even after this period, in the name of unionism driven by "relatively" fair labour practice. One of the contentious issues in the conflict was the Labour Relations Act of 1995 that streamlined all labour sectors, thus doing away with differentiated legislation on each sector. The study found that the following factors contributed to strained human relations in the KwaZulu-Natal education sector: The abolition of corporal punishment in schools, a general lack of recognition for educational achievement of educators, a lack of recognition for good performance by supervisors, the way in which the Labour Relations Act was implemented in schools, unregulated voluntary severance packages for teachers, and the refusal by teacher unions to take up the duty loads of terminated temporary educators. In the light of the above the study made four recommendations: Knowledge and understanding of the Labour Relations Act should be strengthened among educators, further education of teachers should be recognised as it affects the quality of education in schools, the re-opening of educator transfers should be investigated, and training programmes are important to ensure capacity building. / AFRIKAANSE OPSOMMING: Hierdie studie fokus op probleme wat in die onderwys-sektor ervaar is na 1994. Die transisie na demokrasie het groot veranderinge gebring tot die manier waarop die staatsdiens bestuur is. Die studie ondersoek die manier waarop mense-verhoudinge tussen skoolbestuurders en onderwysers, affekteer is deur die beleid van die sentrale regering in die algemeen, en die provinsie van KwaZulu-Natal in die besonder. 'n Vraelys is gebruik om die ondersoek te doen. Onderwysbeleidsriglyne en literatuur is gebruik om te illustreer hoe beleid in hierdie gevalonvoorsiene gevolge gehad het. Die respondente tot die vraelys is geselekteerde skoolbestuurders en onderwysers. Die vrae is gemik daarop om die opinies rakende die volgende kwessies te meet: die beskerming van lynbestuurders, die moratorium op onderwyser verplasings, die Wet op Arbeidverhoudinge, die verbeterings tot onderwys- en opleidingsbehoeftes, ensomeer. Verhoudinge het veral tussen 1996 en 1999 versleg, met die gevolg dat die meerderheid van onderwysers in die provinsie die department se reëls gebreek het (selfs na hierdie periode), in die naam van vakbond-aksie gedryf deur "relatiewe" regverdige arbeidspraktyk. In hierdie verband, was een van die vernaamste sake in die konflik die Wet op Arbeidsverhoudinge van 1995. Hierdie wet het alle arbeidsektore onder een bedeling gestroomlyn en so weggedoen met gedifferensieerde wetgewing vir elke sektor. Die studie vind op grond van die vraelys dat die volgende faktore die vernaamstes was in die KwaZulu-Natal onderwys sektor: Die afskaffing van lyfstraf in die skole, die tekort aan erkenning van studie deur onderwysers, die tekort aan erkenning vir goeie prestasie deur toesighouers, die manier waarop die Wet op Arbeidsverhoudinge in skole toegepas is, ongereguleerde toekenning van vrywillege aftrede pakkette, en die weiering deur onderwys vakbonde om die verpligtinge van afgedankte tydelike onderwysers to skouer. In die lig van hierdie faktore is die volgende voorstelle gemaak: Kennis en verstaan van die Wet op Arbeidsverhoudinge moet beter aan onderwysers gekommunikeer word, verdure studie deur onderwysers moet erken word aangesien dit die kwaliteit van onderwys beinvloed, onderwys verplasings moet weer ondersoek word, en opleidingsprogramme is 'n belangrike manier van kapasiteitsbou.

published_or_final_version / Education / Master / Master of Education

The research investigates the retention of employees in the institutions of higher learning and the focus is placed on the Central University of Technology: Free State (CUT). The research is undertaken because the employees at the Central University of Technology: Free State, are resigning from their positions and join rival institutions and other organisations. This creates a problem on part of students, fellow employees and management. There is therefore, a need to find reasons behind these mass resignations of employees and also to look at the retention strategies that can be employed to keep employees at the Central University of Technology: Free State. In order to address the above purpose of the research, various retention strategies to keep talented employees are discussed, and factors that lead to employees leaving the institutions are also placed under the spotlight. The discussion shows that talent management has a direct relationship with employee needs and motivation. Qualitative and quantitative methods of research are used to analyse the retention strategies employed at the Central University of Technology: Free State. The findings of the research reveal that factors such as working environment, satisfying work-life, personal career development, emotional exhaustion as well as rewards versus performance exacerbate mass exodus of talented employees at the institution. It is also disclosed that there are retention strategies in place but are not effectively implemented. The findings revealed that managers and supervisors play crucial roles in the interpretation and implementation of strategies. Working conditions should be improved so that employees stay with the institution and perform to the best of their ability. Training should be made compulsory for every employee as it provides necessary skills. Best performance and rewards should match performance in order to keep employees at the institution. / Public Administration and Management / M. Admin. (Public Administration)

Made available in DSpace on 2015-12-03T18:33:16Z (GMT). No. of bitstreams: 1 Clodoir_Gabriel_Vieira.pdf: 1123012 bytes, checksum: 7c74f0cab08816d281791b7b8daa018e (MD5) Previous issue date: 2015-08-18 / This research, based on qualitative analysis, proposes to investigate the relationship between the shareholder management and value creation, seeking to collaborate with the Business Administration studies. Therefore, the Harisson et al. (2010) model considered, raising a discussion around the influence of management for value creation. The specific goals of this work are: (a) expanding the proposed model by Harisson et al. (2010), evaluating its applicability in the Brazilian scenario, focusing on the supplier stakeholder management; (b) analysing a real case, which is recognized as a successful one, towards the relationship of company and stakeholders; (c) Demonstrating how an Information Technology (IT) company focused on supplier can apply the model of Harison et al. (2010) model, looking to increase its competitive advantage by managing the stakeholders; (d) raising propositions about the theme for future development by other researchers. This investigation was made by studying the case focused on the supplier stakeholder, i.e., that one interested in optimizing its clients' business as a way to guarantee the relationship continuity for supplying products. The perspectives of members from the company used for this research, such as the President, Finance Director, Sales Director, and supplier, considered along this work. From these interviews, relevant data created for using in this research / Esse estudo, de natureza qualitativa, se prop??s a investigar como se d?? a rela????o entre a gest??o de stakeholders e a cria????o de valor, buscando contribuir para os estudos do campo da Administra????o. Para isso, foi considerado o modelo de Harrison et al. (2010), que prop??e uma discuss??o se a gest??o do stakeholder gera valor. Os objetivos espec??ficos deste estudo s??o: (a) aprofundar o modelo proposto por Harrison et al. (2010), avaliando sua aplicabilidade ?? realidade brasileira, com ??nfase na gest??o do stakeholder fornecedor; (b) analisar um caso real, na rela????o empresa e stakeholders; (c) investigar como uma empresa do setor tecnologia da informa????o com foco no fornecedor pode aplicar o modelo de Harrison et al. (2010), para aumentar sua vantagem competitiva por meio da gest??o de stakeholders; (d) levantar proposi????es sobre o tema, que possam ser testadas por outros pesquisadores. A investiga????o foi realizada por meio de um estudo de caso com ??nfase no stakeholder fornecedor, ou seja, aquele que se interessa pela otimiza????o1 dos neg??cios de seus clientes como forma de garantir a continuidade do fornecimento de seus pr??prios produtos. Participaram desse estudo stakeholders integrantes da empresa, quais sejam: diretor presidente; diretor financeiro; diretor de vendas; e fornecedor. Estas entrevistas geraram dados para a elabora????o do presente estudo

Submitted by Elba Lopes (elba.lopes@fecap.br) on 2016-04-07T18:12:18Z No. of bitstreams: 2 Odilon_Feitosa_da_Silva_Neto.pdf: 802495 bytes, checksum: 2cfe6494011fceeb2dd72a93163e7985 (MD5) license_rdf: 23148 bytes, checksum: 9da0b6dfac957114c6a7714714b86306 (MD5) / Made available in DSpace on 2016-04-07T18:12:18Z (GMT). No. of bitstreams: 2 Odilon_Feitosa_da_Silva_Neto.pdf: 802495 bytes, checksum: 2cfe6494011fceeb2dd72a93163e7985 (MD5) license_rdf: 23148 bytes, checksum: 9da0b6dfac957114c6a7714714b86306 (MD5) Previous issue date: 2015-04-24 / The present research has sought to explain the context and usage of credit financial products in Brazil, considering the recent scenario of financial inclusion. Thus, the research has sought to verify the relation between the level of financial literacy of the individuals and the quality in decision making when consuming credit financial products. Also, the research discusses the relevant terms related to the theme and the main credit products recently offered by the financial institutions in the national market. Considering the focus of this research, the present work has allowed evaluation of the level of financial literacy of 317university students interviewed in a private university in the city of Sao Paulo regarding credit usage. Finally, the work proves that the higher the financial literacy level, the better the decision making in credit products consumption by the university students is, since they make choices that involve lower costs. / A presente pesquisa procurou explorar o contexto e utiliza????o de produtos financeiros de cr??dito no Brasil, considerando o recente cen??rio de inclus??o financeira. Assim, o estudo buscou verificar a rela????o entre o grau de alfabetiza????o financeira dos indiv??duos e a qualidade de suas decis??es ao consumir produtos financeiros de cr??dito. O estudo, ainda, discorre sobre os termos pertinentes ao tema e os principais produtos de cr??dito oferecidos atualmente pelas institui????es financeiras que atuam no mercado nacional. Levando-se em considera????o o objeto de pesquisa, o presente trabalho permitiu avaliar o grau de alfabetiza????o financeira de317 estudantes universit??rios entrevistados em uma universidade particular no centro da cidade de S??o Paulo no tocante ?? utiliza????o de produtos de cr??dito. Por fim, o trabalho comprova que quanto maior o n??vel de alfabetiza????o financeira, melhor s??o as tomadas de decis??o pelos universit??rios no consumo de produtos de cr??dito, uma vez que eles optam por opera????es de menor custo

by Li Sau-fan, Elsie. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 74-76). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF TABLES --- p.vi / LIST OF FIGURES --- p.vii / ACKNOWLEDGEMENTS --- p.viii / Chapter / Chapter I. --- BACKGROUND AND STATEMENT OF THE PROBLEM --- p.1 / Chapter II. --- LITERATURE REVIEW --- p.7 / Definition of Quality --- p.7 / "Selected Approaches to ""Quality""" --- p.8 / W. Edwards Deming --- p.8 / Philip B. Crosby --- p.12 / Deming vs. Crosby: Conflict or Synthesis --- p.15 / Chapter III. --- MODERN APPLICATION OF THE DELIVERY OF QUALITY MANAGEMENT IN SERVICE --- p.17 / Applying Statistical Control Philosophies to Service Quality Assessment --- p.18 / Background --- p.18 / A Gap Orientation to Service Quality --- p.23 / An Example --- p.26 / Managerial Implications and Recommendations --- p.29 / Selecting an Appropriate Approach to TQM Implementation --- p.30 / The Organization Alignment Model --- p.32 / Implementation --- p.41 / Chapter IV. --- CASE STUDY --- p.43 / One : Rank Xerox Hong Kong --- p.43 / The Quality Planning Process --- p.44 / Leadership Through Quality Programme --- p.44 / Management Commitment --- p.45 / A Strategic Focus on Internal and External Customers --- p.45 / Problems Encountered and Remedies --- p.46 / Conclusion --- p.47 / Two : American Express --- p.48 / The Magnitude of Quality Service in Amex --- p.48 / Late 1970's: Quality Assurance Programme --- p.49 / Current Approach: Teamwork Approach to American Express Quality Leadership (AEQL) --- p.50 / Chapter V. --- IMPLICATIONS FOR FUTURE IMPLEMENTATION OF TQM --- p.54 / Five Tenets of TQM --- p.54 / A Strategic Approach to Quality --- p.56 / Conclusion --- p.58 / APPENDIX --- p.59 / BIBLIOGRAPHY --- p.74

by Tong Shing, Steve. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1988. / Bibliography: leaves 91-92.

by Loh Shing Wai. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves 52-54). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / ACKNOWLEDGEMENTS --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Technology Transfer --- p.1 / Purpose of Study --- p.3 / Scope of Study --- p.5 / Approach and Methodology --- p.5 / Chapter II. --- BACKGROUND INFORMATION OF THE STUDENT FINANCIAL ASSISATANCE AGENCY --- p.7 / Historical Background --- p.7 / Organization Structure and Staffing --- p.9 / "Vision, Mission and Values" --- p.10 / Corporate Culture --- p.12 / Local Student Finance Scheme --- p.13 / Chapter III. --- ENVIRONMENTAL ANALYSIS --- p.15 / External Environment --- p.15 / Internal Environment --- p.16 / Chapter IV --- STUDENT FINANCIAL ASSISTANCE MANAGEMENT SYSTEM --- p.18 / Existing IT Environment --- p.18 / Development of Proposed System --- p.19 / System Objectives --- p.20 / Project Schedule --- p.20 / Project Control --- p.21 / Development Approach --- p.22 / Chapter V. --- FINDINGS AND ANALYSIS / IT Project Implementation Issues --- p.23 / Merging the Islands of Automation --- p.23 / Assimilating Emerging Technologies --- p.23 / Partnership of Three Constituencies --- p.24 / Findings --- p.25 / Analysis --- p.26 / Leadership --- p.26 / Business Changes --- p.28 / Project Team --- p.29 / Team Spirit --- p.31 / Lack of Confidence --- p.31 / Comments from Focus Group --- p.33 / Chapter VI. --- CONCLUSION --- p.35 / Chapter VII. --- POSSIBLE COURSES OF ACTIONS AND RECOMMENDATION --- p.38 / Leadership Style --- p.38 / Roles of Senior Manager --- p.39 / User Representative --- p.39 / Project Team --- p.40 / Communication Strategy --- p.40 / User Training --- p.44 / User Manuals/Documentation --- p.44 / APPENDICES --- p.45 / BIBLIOGRAPHY --- p.49

After 30 years' market reforms and exported-oriented industrialization, China has created an economic miracle by playing the role of a world factory. With a case study of a high-tech electronics manufacturing firm (anonymously referred as HiTek) in Suzhou, this dissertation explores the labor process and labor relations in advanced manufacturing under the global production system and in the context of China's industrial upgrading. / In my empirical analysis, I firstly trace how global production network changes the production process and unravel the mutual influences between the labor market with local clustering and the employers' recruitment strategies. I take them as the key background factors in the shaping of the politics of flexible production. Then, I use the case study of HiTek and analyze how it implements the customized mass production with high performance and high flexibility on the shop floor in the face of volatile product markets and labor market. I point out that in order to secure the subordination and better cooperation from its workers, HiTeck gives up the direct coercive despotic factory regime and executes the flexible despotism combining with enforcing strict disciplinary management, responding to workers' interests and rights, and even establishing the internal communication mechanisms. However, I indicate that although workers obtain more legal rights, they fail to effectively improve their labor conditions under the new labor control. In the meantime, the social status of migrant workers restricts their claims for social benefits and enhances their mobility. As a result, workers have to voice and seek to make use labor market opportunities for improving their conditions. Finally, I stress that the consequence of the interaction between the global flexible production and the workers' resistance against labor control leads to the uncertain employment relationship characterized by the high turnover of workers. I also emphasize that it is Chinese workers who finally pay high costs for such a relationship: they not only fail to enhance bargaining powers with their employers, but also suffer from an insecure and uncertain environment. / The dissertation develops an analytical framework of the politics of flexible production in the age of the globalizing production. My theoretical discussion begins with the theory of production politics developed by Michael Burawoy. I emphasize that labor process should be examined not only within the workplace, but also in relation to external societal factors. I argue that the pursuit of flexibility of global production changes the structuring of labor process: the external markets are not static conditions to manufacturers, but are now becoming dynamic factors shaping production arrangements and labor control. Hence, I indicate that flexible production has brought about a sophisticated triangular relationship between the buyers from developed countries, the transnational manufacturers in newly industrialized countries, and the workers in developing countries, particularly in China. This is quite different from the previous studies wherein the focus is placed on a simple dual relationship between manufactures and workers within a single country. / 薛紅. / Adviser: Tai-Lok Lui. / Source: Dissertation Abstracts International, Volume: 72-10, Section: A, page: . / Thesis (Ph.D.)--Chinese University of Hong Kong, 2009. / Includes bibliographical references (p. 209-215). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. [Ann Arbor, MI] : ProQuest Information and Learning, [201-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Abstracts in Chinese and English. / Xue Hong.

The purpose of this study was to analyze ways in which the roles of instructional support staff as perceived by principals and instructional support staff members in a large, suburban school district have been affected by the implementation of site-based decision making (SBDM). Research questions focused on changes which have occurred in the roles of instructional support staff and in the services provided to schools by support staff since the implementation of SBDM, the roles which support staff members believe they have in SBDM, the perceptions of principals regarding the roles of instructional support staff in SBDM, and a comparison of the views of instructional support staff and principals regarding the district's implementation of SBDM.