This diploma thesis is focused on Change Management, for which I used translation "správa změn" in my thesis. The diploma thesis includes a proposal for solution of Change Management, which is based from elements of RUP (Rational Unified Process), and methodology and CMMI (Capability Maturity Model Integration). In the first chapter, entitled Software requirements, there are at first defined basic concepts related to Change Management. The chapter includes the definition of software requirements and specification of different types of requirements. Then it focuses on sphere of Requirements Management, involving Change Management. Next part of chapter includes improving of existing processes, which can be used for change-oriented processes. The following section introduces the basic characteristics of RUP methodology. At first there are described its basic features, best practices and elements of methodology. The following there are described the components and procedures of specific discipline Configuration and Change Management. A separate part of thesis is also focused on the the presentation of the CMMI model. In the charter, which is devoted to this model, there is a definition of basic concepts. Then there is description of the model, the various components and method of improving in CMMI model. In the following section is a description of the Change Management in the CMMI model. The final part tries to evaluate the Change Management in concept of the RUP methodology and CMMI model. It also focuses on aspects of integrating these two areas. I try design solution of Change Management based on analysis of available information. This solution is the main aim of my thesis.

The Master's Thesis deals with the topic of risk management in a non-financial company. The goal of this Thesis is to create a framework for review of risk management process and to practically apply it in a case study. Objectives of the theoretical parts are: stating the reasons for risk management in non-financial companies, addressing the main parts of risk management and providing guidance for review of risk management process. A special attention is paid to financial risks. The practical part applies the framework created in the theoretical part on a case study -- review/gap analysis of risk management process in a Czech non-financial companies operating in utilities. Risk management process in this company is described with a special attention to management of financial risk. Author's own remarks on the process and recommendations are stated in the practical part.

The focus of this thesis is to provide a complex framework for design of process-based organizational structure, which is currently lacking in the academic literature. Thesis starts with development of a complex process improvement framework, continues by developing process/activity owner assignment framework and connects the process management with design of organizational structure. The developed framework consists of two parts, the "As Is" analysis, capturing the current state of affairs and the "To Be" design developing an optimal arrangement. A basic evaluation tool is provided to assess the effects of changes to the process structure. Practical part applies newly developed framework in a business entity. The process improvement is used to design new process-based organizational structure, which in terms of efficiency surpasses the current matrix organizational structure. JEL Classification L1, L22, L25, M12, M13 Keywords Organizational structure, Process-based organization, Process improvement, Process management, Process mapping, Strategic management Title Strategic Approach to an Entity Setup: Designing a Process-based Organizational Structure Author's e-mail vladas777@seznam.cz Supervisor's e-mail balcar.petr86@gmail.com

A s instalações esportivas são apontadas como um dos fatores fundamentais para o desenvolvime nto do esporte nos países , e está relacionada com o envolvimento da população geral e m atividades físicas/esportivas. A gestão de instalações esportivas possui definição ampla, podendo referir se à gestão dos processos de construção de uma nova instalação (desde seu planejamento e concepção até a obra), como também todos os processos que en volvem seu funcionamento/operação. Apesar da importância que todos os processos de gestão possuem no funcionamento de uma instalação esportiva, há poucos estudos no Brasi l que analis e m e discutem o planejamento e a gestão de instalações esportivas , assim como normas nacionais e diretrizes para a gestão . Tendo em vista o crescimento da área de gestão do esporte no Brasil e a preocupação que se instalou no país acerca dos lo cai s voltados a prática esportiva , é relevante a reflexão a respeito da gestão adotada nas instalações esportivas volt adas ao esporte de participação no país e a construção de conhecimento sobre o tema . A partir do conhecimento análise e discussão dos pro cessos de gestão de instalações esportivas brasileiras , esta pesquisa teve como objetivo final elaborar um modelo que contemple os processos de gestão de instalações esportivas voltadas ao esporte de participação no Brasil. Para tanto conduziu se uma pesq uisa exploratória de abordagem qualitativa utilizando se o método Grounded Theory. Foram realizadas entrevistas semiestruturadas com 18 sujeitos envolvidos com a gestão de instalações esportivas de 3 diferentes entidades, de diferentes níveis e cargos, seg uindo o processo iterativo de coleta. As entrevistas foram analisadas pelo método de comparação constante utilizando se a técnica de codificação aberta, axial e seletiva para categorização do conteúdo. Um pesquisador independente suportou a criação das cat egorias. O processo de análise resultou em 905 unidades de análise (trechos categorizados), 68 categorias e 40 subcategorias que emergiram dos dados , divididos em 10 dimensões ou áreas : Construção de Instalações Esportivas; Gestão Econômico Administrativa; Gestão de Pessoas; Gestão de Atividades/Programas Esportivos; Exploração da Instalação Esportiva; Marketing; Comunicação; Infraestrutura e Manutenção; Segurança e Gestão de Risco; e Serviços de Suporte . A partir dos resultados obtidos em campo e da compar ação e discussão deste com a literatura, foi possível apresentar como resultado final de sta Tese uma proposta de modelo que apresenta 115 processos de gestão detalhados associados à gestão de instalações esportivas voltadas prioritariamente à prática do es porte de participação / Sports facilities are considered as one of the fundamental factors for the sport development in the countries, and it is related to the involvement of the general population in physical / sports activities. The sports facilities management has a broad definition, and can refer to the management of the construction processes of a new facility (from its planning and design to the construction ), as well as all the proces ses that involve its operation . Despite the importance of all the management processes in the sport facility operation , there are few studies in Brazil that analyze and discuss the pla nning and sports facilities management as well as national norm s and guidelines for management . Considering the growth of the area of sport management in Brazil and the concern that has been established in the country about the places focused on sports p ractice, it is relevant to reflect on the management adopted in sports facilities focused on the sport participation in the country and construction of knowledge on the subject Based on the knowledge, analysis and discussion of the management processes of Brazilian sports facilities, this research aimed elaborate a model that contemplates the management processes of sports facilities focused on the sp ort of participation in Brazil. For that, an exploratory qualitative approach was conducted using the Groun ded Theory method. Semi structured interviews were conducted with 18 subjects involved in the sports facilities management of 3 different entities, at different levels and positions, following the iterative process. The interviews were analyzed by the cons tant comparison method using the open, axial and selective coding technique for content categorization. An independent researcher supported the categories creation . The analysis process resulted in 905 analysis units, 68 categories and 40 subcategories tha t emerge from data , divided into 10 dimensions or areas: Construction of Sports Facilities; Economic Administrative Management; Human Resources M anagement; Management of Activities / Sports Programs; Sport Facility Exploration ; Marketing; Communication; In frastructure and Maintenance; Security and Risk Management; and Support Services. From the results obtained in the field and the comparison and discussion of this with the literature, it was possible to present as a final result of this thesis a proposal m odel that presents 115 detailed management processes associated with the sports facilities management focused primarily on the p ractice of sports participation

Process based approaches to environmentally sustainable logistics performancemanagement are lacking within organizations that buy logistics services (buyers) and thatsell logistics services (LSPs), which puts a damper on environmentally sustainablelogistics performance. Organizations understand the potential of environmentallysustainable logistics performance management, but they seems unable to developeffective management processes and accurate environmentally sustainable logisticsmetrics. An environmentally sustainable logistics performance management process(ESLPM process) is one way for an organization to manage its performance in line withits environmental strategy and overall environmental targets.The purpose of this thesis is to adapt the logistics performance management process toinclude environmental sustainability. The first research question is about thecharacteristics for including environmentally sustainable logistics in the logisticsperformance management process. Characteristics that need to be included in the logisticsperformance management process must be identified in order to illustrate the process, inorder to improve the environmental performance. Moreover, by identifying thecharacteristics of the process activities, it is possible to compare how the characteristicsof the process are similar and/or different between organizations. The performancemanagement process can only be used successfully if the strategy is closely aligned tosome process activities being implemented; this motivates the second research question,which is how the ESLPM process can be expanded to measure alignment.The method used to collect empirical data is primarily interviews in eight multiple-casestudies of four organizations buying logistics services and four organizations sellinglogistics services. The frame of reference is based on the inclusion of environmentalsustainability characteristics in the logistics performance management process and thealignment between process and strategy as well as within processes. The results include a description of an ESLPM process that contains five activities withseventeen characteristics for managing environmentally sustainable logistics. Specificcontexts of eight organizations, like type (private, public, or private/public) and size(small, medium, or large) and their influence and implications concerning the ESLPMprocess are discussed and presented. The matching between the theoretical ESLPMprocess (based on the frame of reference) and the empirical ESLPM process is presentedand then compared within the eight organizations, resulting in a modified ESLPM processwith twenty characteristics. The results shows that the use of an ESLPM process is stillin beginning stages and is not done in a structured manner; in particular, the organizationsfind it difficult to establish appropriate ESLP metrics, to define the ESLP metrics, to setaccurate ESLP targets, and to collect and measure the ESLP metrics.Results from measuring level of alignment include theoretical measurement models fortwo types of alignment, a model for measuring alignment between process and strategy,as well as a model for measuring alignment within a process. The two theoretical modelscontain different aspects that measure alignment on three different levels (high, medium,low). These models are tested within each organization, and the results from measuringlevel of alignment per organization is used to evaluate the two theoretical models,resulting in modified models for measuring alignment.The results lead to increased understanding of how type and size influence thecharacteristics of the ESLPM process and the level of alignment. The results also contribute to the literature on environmentally sustainable logistics performancemanagement and the alignment both between process and strategy as well as within theESLPM process. The result can be used by organizations selling and buying logisticsservices to improve their environmentally sustainable logistics performance.

A capacidade de inovação das empresas é reconhecida como um dos principais fatores que fomentam o crescimento econômico, os níveis de bem-estar e a competitividade da economia de um país. Num mercado com importante geração de receita, de grande competição e tradicionalmente conservador como é o da construção de edificações, acredita-se que investimento em inovação pode, entre outros benefícios, promover melhoria de desempenho e de qualidade dos produtos, redução de custo e prazo de construção, sustentabilidade e, por consequência, aumento da vantagem competitiva. Considerando-se a constante necessidade das empresas construtoras em melhorar seus resultados, o objetivo deste trabalho é a estruturação de um processo de gestão de inovação, aplicado à produção de edificações, para a empresa EZTEC. O desenvolvimento do trabalho baseou-se na revisão da literatura, em entrevistas com profissionais do mercado que atuam com desenvolvimento e inovação e nas características técnicas e organizacionais da EZTEC, onde o autor exerce o cargo de Gerente da Qualidade. O resultado deste trabalho é formado por um conjunto de orientações fundamentais para a estruturação de um processo de gestão da inovação na produção de edificações, que considera a cultura organizacional da EZTEC, e que, por isto, deverá ser de fácil implementação. Ainda que o foco do desenvolvimento tenha sido para uma empresa específica, acredita-se que a contribuição do trabalho possa se estender a outras organizações de características similares que pretendam evoluir organizacional e tecnologicamente, a partir da estruturação de um processo que as leve a inovar, desde que as especificidades intrínsecas a elas sejam devidamente consideradas. / The innovation capacity of companies is recognized as one of the main factors that foment the country\'s economic growth, welfare levels and the competitiveness of its economy. In a market with substantial revenue generation, of significant competition and traditionally conservative as the construction sector, it is believed that investment in innovation can amongst other benefits promote performance and quality of buildings improvements, cost and time reduction, sustainability and therefore increase of the competitive advantage. Considering the constant need of construction companies to improve their results the purpose of this paper is to structure a innovation management process, applied to buildings construction, in the company EZTEC. The development of this work is based on the literature review, interviews with innovation market professionals and on the EZTEC\'s organizational and technical characteristics, where the author holds the position of Quality Manager. The result of this work is composed by a set of fundamental guidelines for structuring the innovation management process in buildings construction, which considers the EZTEC\'s organizational culture, therefore it should be easy to implement. Although the focus of development has been addressed to a specific company, it is believed that the contribution of this work can be extended to other organizations with similar characteristics that intend to evolve organizational and technologically, based on the structuring of a process that leads to innovation, provided their intrinsic characteristics are properly considered.

The purpose of this thesis is to analyze ongoing processes in the selected small and medium-sized enterprise Pokorny - Sítě s.r.o. Further, to find the bottlenecks, suggest how to improve them and to determine whether these improvements were reflected in the calculations of the products which are made in the company Pokorny - Sítě s.r.o. The thesis is divided into two parts: theoretical and practical. The theoretical part is divided into several chapters that describe the basic parts like the process, the process management, the process maps, the process management improvement, the reengineering and others. This section helps us to understand and to describe the basic concepts and definitions related to the process control. The practical part is based on analysis of business processes, observations and interviews with the employees and management of the company Pokorny - Sítě s.r.o and identify the bottlenecks which impede the ongoing processes to continue. After the bottlenecks were identified, the changes of the production process were proposed and applied to the production process of the company. The new layout of the production process led to the elimination of the bottlenecks and the reduction of the production time and also impoved the efficiency and continuity of ongoing production process. Subsequently, new calculation formula was propounded. The new calculation formula provides more information per product (costs - fixed and variable, margin, profit per product etc). The result of the applied changes in the production process is the streamlining production, reduced costs and increased company's profit per product.

In a commercial environment that is ever changing, organisations have to constantly adapt to remain competitive. To ensure the benefits of change are achieved a coherent and structured approach to implementing change is essential, as disconnected initiatives often fail. This thesis presents a series of eight continuous improvement projects undertaken by a leading engineering design consultancy. The projects use a range of process management and knowledge management techniques to improve specific aspects of the sponsor's business, in particular how it manages its organisational knowledge, business processes and management systems. To better understand the strengths and weakness of process and knowledge management techniques, in order to see how they can be combined, the techniques are first applied separately on six projects. Based on the lessons learnt from these projects, key aspects of the process and knowledge management techniques used are then combined to create two robust business solutions that have the potential to significantly benefit the sponsor's business. In developing and implementing the solutions, to the eight specific business issues covered in this thesis, a number of key issues relating to the architecture of successful systems and the organisational change management process involved with implementing these systems are captured. These key points are summarised into recommendations focused at both academic and commercial organisations.

A crescente difusão do uso da tecnologia BIM mostra que um novo paradigma para o trabalho colaborativo em projeto precisa ser criado. Em diferentes países e cenários, percebem-se muitas barreiras a serem transpostas para o aproveitamento pleno dos benefícios do BIM. Faltam conhecimentos sobre a integração da nova tecnologia para a melhoria do processo de projeto. Falta também uma compreensão abrangente e uma visão geral de fatores não tecnológicos, caso das relações e interdependências na intersecção entre a gestão do processo de projeto e o BIM. Nesse contexto, a escassez de teorias que busquem a integração entre o domínio da gestão do processo do projeto e a tecnologia BIM motivou o desenvolvimento do presente trabalho. O objetivo geral desta tese é desenvolver uma estrutura conceitual para a gestão do processo de projeto com o uso do BIM. Com uma profunda revisão bibliográfica, mostra-se a difusão fragmentada de conceitos e a tendência na produção de aplicações práticas para a implementação do BIM sem, contudo, estarem elas respaldadas por suficientes reflexões conceituais. Como principal contribuição, a estrutura conceitual desenvolvida procura sustentar o conjunto de metodologias aplicáveis à nova tecnologia e demonstra como relacionar os domínios da gestão do processo de projeto e da tecnologia da informação. São propostos também indicadores de desempenho para medir tanto o nível de desenvolvimento do projeto quanto controlar a qualidade do modelo. Outra contribuição relevante do trabalho é a reformulação do conceito de LOD (nível de desenvolvimento ou de detalhe) para o de Nível de Maturidade, composto pela gestão dos requisitos do programa de necessidades, gestão do nível de desenvolvimento do modelo, medição do nível de interferências físicas e a proposição de um sistema de planejamento e controle do processo de projeto adequado para o BIM. Finalmente, foram feitos testes práticos em dois modelos BIM de edifícios, que possibilitaram a demonstração dos indicadores de desempenho e a sua aplicabilidade prática. Com a estrutura conceitual proposta, entendemos ter contribuído com um novo olhar sobre como deve evoluir a gestão do processo de projeto no contexto da tecnologia BIM. / The increasingly widespread use of BIM technology shows that a new paradigm for design collaborative work needs to be created. In different countries and settings, many barriers to be transposed are perceived to fully exploit the benefits of BIM. There is a lack of knowledge about the integration of new technology to improve the design process. Also lacking are comprehensive understanding and an overview of non-technological factors, besides the relationships and interdependencies in the intersection between design management and BIM design process. In this context, the small number of theories that seek integration between the design management process and BIM motivated the development of this work. The overall objective of this thesis is to develop a conceptual framework for managing the design process by using BIM. The literature review shows a diffusion of fragmented concepts and trends in the production of applications for the implementation of BIM; however, they are not sufficiently supported by conceptual reflections. As the main contribution, the conceptual framework developed seeks to support the set of methodologies applicable to new technologies and shows how to relate the fields of design management process and information technology. Key performance indicators to both measure the project development level and monitor the quality of the model are also proposed. Another important contribution of the thesis was the reformulation of the LOD (level of detail or development) concept to Maturity Level, comprising the management requirements of the program requirements, managing the model development level, level measurement physical interference and proposed a system of planning and control of the design process suitable for BIM. Finally, tests were conducted on two practical BIM models of buildings, which enabled the demonstration of performance indicators and their applicability. With the proposed conceptual framework, we believe to have contributed to a new perspective on how to evolve the management of the design process in the BIM context.

This diploma thesis deals with the issue of Business Process Management in specific IT Company. The first part describes basic terms of Business Process Management with focus on processes optimization throw their potential improvement. Next part outlines processes closer including their maturity and level of description. Identification of potential improvements selected processes is performed in practical part. In this chapter are also designed phases of identified potential improvements. In final part are evaluated executed changes.