The purpose of this study was to investigate the opinions of leaders in the hospitality industry about the contributions which had been made by the hospitality schools. These contributions were specified in the topics of accounting, finance, merketing, merchandising, planning, supervising, system analysis, architecture, engineering, and interior design. Fifty-six questionnaires were sent to the personnel of hotel and food service companies. A high percentage of respondents believed that the schools had made no contribution in accounting, finance, marketing, merchandising, planning, and supervising. The major problems were that the schools did not provide enough emphasis on the subjects and students' practical experience. In addition, there were a low percentage of responses to the topics of architecture, engineering, and interior design. Consequently, those contributions could not be difined because of lack of information.

Submitted in fulfilment of the requirement for the degree of Master of Education in the Department of Educational Planning and Administration of the University of Zululand, 1996. / This study investigated the management of staff-employer conflict in schools in KwaZulu-Natal. The researcher has identified various approaches to conflict management in schools and has indicated implications of each approach in staff employer relations and in the education of students. The research has also highlighted, through a careful application of content analysis of cases of conflict, the significance of useful conflict management and resolution methods. Examples of these approaches are consensus and collaboration. Furthermore, the study has offered a review of the Education Labour Relations Act (Act 146 of 1993). This Act is pertinent to conflict management in South Africa. Finally, the research recommends that effective approaches to conflict management be used by superintendents of schools, principals and the Department of Education to facilitate the satisfaction of needs of people involved including those of students.

Submitted by Renata Lopes (renatasil82@gmail.com) on 2017-06-23T12:27:37Z No. of bitstreams: 1 silvanaribeirodiasvieira.pdf: 1587868 bytes, checksum: f6ea6b8cb19117743232a3f2b4c10826 (MD5) / Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2017-08-07T20:12:49Z (GMT) No. of bitstreams: 1 silvanaribeirodiasvieira.pdf: 1587868 bytes, checksum: f6ea6b8cb19117743232a3f2b4c10826 (MD5) / Made available in DSpace on 2017-08-07T20:12:49Z (GMT). No. of bitstreams: 1 silvanaribeirodiasvieira.pdf: 1587868 bytes, checksum: f6ea6b8cb19117743232a3f2b4c10826 (MD5) Previous issue date: 2014-08-19 / A presente dissertação tem como objetivo analisar as demandas e os gaps de formação dos gestores dos Centros de Educação Profissional na Secretaria Estadual de Educação do Piauí, a fim de propor ações de melhoria. A formação de gestores tem sido uma preocupação constante entre os educadores brasileiros na busca da melhoria da qualidade da educação. O estudo se faz relevante, visto que os gestores precisam estar capacitados para o bom desempenho de suas funções, estando aptos para atuarem frente às demandas pedagógicas, uma vez que as questões administrativas, frequentemente, costumam absorver quase toda a atenção desses profissionais. Sendo assim, para que possam desempenhar satisfatoriamente suas atribuições, os gestores precisam ser capacitados de modo a desenvolver as habilidades e as competências técnicas e pedagógicas necessárias ao exercício de sua prática, o que traz à tona a necessidade de formação continuada para esses profissionais. Isso é fundamental na medida em que a escola atualmente se depara com novos desafios, entre eles o de estabelecer condições mais adequadas para atender à diversidade dos indivíduos que dela participam. A metodologia utilizada foi o estudo de caso de caráter qualitativo, com diferentes técnicas de coleta de dados: análise documental junto à Secretaria Estadual de Educação do Piauí, pesquisa bibliográfica, entrevista com dez gestores escolares na busca de compreender a dinâmica dos processos constitutivos, envolvendo um diálogo do pesquisador com a realidade estudada. Para o desenvolvimento do referencial teórico da pesquisa, recorreu-se a autores com reconhecida contribuição no que se refere à gestão escolar e suas implicações, notadamente à gestão estratégica, democrática e participativa aplicada à educação, e a assuntos relacionados à gestão educacional, como formação continuada, dimensões da gestão escolar, perfis dos gestores escolares, condições para a eficácia de processos de Treinamento e Desenvolvimento, tais como: Lück (1999, 2000, 2001, 2004, 2008, 2009, 2010, 2011), Machado (2010), Mintzberg (2010), Pacheco et al (2009), Polon (2005), dentre outros.Os resultados da pesquisa, além de apontarem que os cursos de formação ofertados pela SEDUC não conseguem suprimir todas as demandas básicas de formação dos gestores dos CEEPs, não atendem às suas especificidades. Dessa forma, os resultados revelaram, entre outras questões, a necessidade de um curso de formação específico para os gestores dos CEEPs, com vistas à melhoria da qualidade do ensino. Revelou-se, ainda, que os gestores dos centros não possuem preparação gerencial no momento em que assumem suas funções de direção, não existindo na SEDUC um setor responsável pela coordenação desse atendimento. As análises das demandas e dos gaps de formação dos gestores dos CEEPs da SEDUC/PI culminaram na proposta do Plano de Ação sugerido nesta pesquisa. / This dissertation aims to analyze the demands and gaps in training of managers from “Centros de Educação Profissional na Secretaria Estadual do Piauí” to propose actions for improvement. The training of managers has been a constant concern among Brazilian educators seeking to improve the quality of education. The study is important since managers need to be trained for the proper performance of their functions, being able to act in the face of pedagogical demands, since the administrative issues often tend to take almost all the attention from these professionals. So in order to satisfactorily perform their duties, managers need to be trained to develop techniques and teaching skills necessary to accomplish their practice, which brings up the need of keep up learning. Nowadays it becomes important as the school faces new challenges, including establishing more appropriate conditions to answer the diversity of people who take part in it. The methodology used was a qualitative study of cases with different techniques of data collection and also document analysis by “Secretaria Estadual de Educação do Piauí”, including literature search and interviews with ten school managers seeking to understand all the process and involving a dialogue between the researcher and the reality. The development of the theoretical research was based on authors acknowledged contribution in regard to school management and their implications , especially for strategic and democratic participation applied to education , and issues related to educational administration, including continuous training and several dimensions of school managers , conditions for the effectiveness of training and development process such as Luck (1999 , 2000, 2001, 2004 , 2008, 2009, 2010 , 2011), Machado (2010), Mintzberg (2010), Pacheco et al (2009), Polon (2005) among others. Search results has shown that training courses offered by Seduccan not supply all the basic demands of training of managers CEEPs don´t answer their specific needs either. Besides, the result revealed among other issues, the need of a specific training course for managers of CEEPs in order to improve the educational system. It was also revealed that the center managers have no management preparation by the time they assume their direction duties and there is no sector in charge of it at SEDUC. The analysis of the demands and gaps in training of the managers of the CEEPs at SEDUC/PI culminated in the proposal of the Action Plan suggested for this search.

This master thesis deals with the problematics of marketing in education. It analyses and compares marketing tools used in education, methods of implementing marketing activities in secondary schools in Slovakia, it examines how schools percieves problem of school massification of the education. Thesis consists of two parts. In the first part are defined basic concepts and theoretical foundations related to marketing and to the issue of massification of education. The second one is a research. Methodology characterizes research methods, methods of selection and a description of respondents. This is followed by evaluation and presentation of results. The conclusion is the summary of point key elements and it describes and evaluates the obtained knowledge.

SILVEIRA, Selene Maria Penaforte. A gestão para a inclusão: uma pesquisa-ação colaborativa no meio escolar. 2009. 280 f. Tese (Doutorado em Educação) – Universidade Federal do Ceará, Faculdade de Educação, Programa de Pós-Graduação em Educação Brasileira Fortaleza-CE, 2009. / Submitted by Liliane oliveira (morena.liliane@hotmail.com) on 2012-07-27T15:01:06Z No. of bitstreams: 1 2009_TESE_SMPSILVEIRA.pdf: 1377981 bytes, checksum: 828ed96f9385cc7b86da62e353db527a (MD5) / Approved for entry into archive by Maria Josineide Góis(josineide@ufc.br) on 2013-11-14T14:10:15Z (GMT) No. of bitstreams: 1 2009_TESE_SMPSILVEIRA.pdf: 1377981 bytes, checksum: 828ed96f9385cc7b86da62e353db527a (MD5) / Made available in DSpace on 2013-11-14T14:10:15Z (GMT). No. of bitstreams: 1 2009_TESE_SMPSILVEIRA.pdf: 1377981 bytes, checksum: 828ed96f9385cc7b86da62e353db527a (MD5) Previous issue date: 2009 / The recent educational demands point to the need of change in schools concerning the care of students, taking into account their individual needs and singularities. Regarding this change, the role of the principal is identified as a fundamental role in the upcoming of inclusive schools, requiring new abilities, knowledge and development in order to face the challenge of managing those schools. This work encompasses a research experience developed throughout a partnership with a school, striving to build up elements of reference to the management of the school regarding the diversity issue. In order to accomplish this study we have done a comprehensive bibliographical account involving theoretical axis and researches on the themes of school, inclusion and the new kinds of school organization facing diversity. Moreover, studies on culture, diversity, difference, and the principles implied in change theory and the foundations of management towards an inclusive school were added in the bibliographical research. The research itself aimed to develop, in partnership with a city public school, an intervention program considering the school management regarding diversity issues, having as a starting point the constitution of a co-participative management. The methodology used was the collaborative action-research which is featured by the sharing of the knowledge among all participants of the process, so that, together, they can change an initial situation into a better one. The study lasted two years and a half and the results showed that a shared management may be beneficial to the constitution of an inclusive school. It is fundamental, though, that the school members learn to work together and seek, increasingly, the improvement of collaborative practices. In the specific school researched, we have considered as a key issue, the changing of management practices, specifically the way the guidance of daily actions was developed. This guidance allowed the improvement of some changing issues: the introduction of a collaborative action between the coordination and the teachers, mainly those teachers who were coached by members of the research “Learning Management in Diversity” team; the reorganization of planning actions; the reinforcement of actions in the issue of participative management; investment in the diversification of pedagogical equipment and in school facilities; the systematization of the actions of the director’s board throughout the sharing of the decision taking process; and the investment in the development of teachers and coordinators. The changes occurred along the research process lead us to say that the management model adopted in the school did not suffice the need for change from a traditional cultural pedagogical practice still prevalent. The changes occurred did not diverge from homogenous teaching practice neither guaranteed nor corresponded with a model that moved towards the constitution of an inclusive identity that devised the improvement of teaching patterns offered to the students / As demandas educacionais atuais apontam para a necessidade de mudanças na escola para o atendimento aos alunos, levando em conta suas singularidades e necessidades individuais. Para essas mudanças, o papel do diretor é identificado como fundamental na constituição de escolas inclusivas requerendo novas habilidades, conhecimentos e formação que atenda o desafio de gerir essas escolas. Este trabalho se constituiu em uma experiência de pesquisa desenvolvida em parceria com uma escola, buscando construir elementos de referência para a organização e gestão da escola na diversidade. Para a realização desse estudo, empreendemos uma revisão bibliográfica contemplando eixos teóricos e pesquisas realizadas acerca da discussão sobre a escola, a inclusão e as novas formas de organização frente à diferença e a diversidade além dos estudos que discutem sobre a cultura, educação e diferença e os pressupostos implicados na teoria da mudança e nos fundamentos de uma gestão para a escola inclusiva. A pesquisa teve por objetivo desenvolver, em parceria com uma escola publica municipal, uma experiência de intervenção que considerasse a gestão da aprendizagem na diversidade, tendo como ponto de partida à constituição de uma gestão co-participativa. A metodologia utilizada foi a pesquisa-ação colaborativa que se caracteriza pelo compartilhamento do saber na qual todos os participantes do processo, juntos, promovem ações para transformar uma situação inicial num estado desejado. O estudo teve duração de dois anos e meio e os resultados mostraram que a gestão compartilhada é benéfica à constituição da escola inclusiva sendo fundamental que os membros da escola aprendam a trabalhar junto e busquem, cada vez mais, o aperfeiçoamento de práticas de colaboração. Na escola pesquisada, consideramos como ponto fundamental para a mudança na gestão, à forma como foi desenvolvido o acompanhamento das ações cotidianas. Esse acompanhamento permitiu o avanço em alguns pontos que destacamos na seqüência: a interiorização da cultura de cooperação entre a gestão da escola e os professores, especialmente aqueles que foram acompanhados por membros da pesquisa Gestão da Aprendizagem na Diversidade; a criação da cultura do acolhimento a todos os alunos por parte da gestão da escola; a reorganização das ações de planejamento; reforço das ações no âmbito da gestão participativa; investimento na diversificação dos equipamentos pedagógicos e na infra-estrutura da escola; a sistematização das ações da direção através da partilha e reciprocidade na tomada de decisões; e investimento na formação dos professores e membros a equipe de gestão. As mudanças acontecidas ao longo da pesquisa nos impulsionam a dizer que o modelo de administração adotado na escola não foi suficiente para provocar a mudança da cultura pedagógica tradicional ainda prevalecente. As transformações ocorridas não romperam totalmente com os padrões de ensino homogêneos e nem garantiram e corresponderam a um movimento efetivo na constituição de uma identidade inclusiva própria bem como na melhoria dos padrões de ensino ao alcance de todos os alunos

This study presents a quantitative investigation of the influence of various social factors – including finances, secondary school attended, resources available, culture, and family support – on the perceptions of success (in terms of academic performance and skills gained) of adult learners who are using online learning as the primary educational medium. The research was conducted with 100 students of The International Hotel School in South Africa. A quantitative research methodology was followed and a survey questionnaire was used as the data collection method. The data from closed-ended questions was analysed using Statistical Analysis System (SAS), with the data from open-ended questions being used to aid in the interpretation of the information organised quantitatively. Findings suggest that certain social factor constructs namely: finances, secondary school preparation for tertiary education, and internet accessibility, significantly impact the perceptions the students have on being successful in online learning. Some recommendations that spring from the study are to provide more funding to students, better access to more suitable resources and providing students with unlimited access to the internet for longer periods of time. It is also recommended that a follow-up study with a larger and more varied sample (possibly including public sector tertiary education students), and more questionnaire items per social factor is necessary to cast further light on the impact of social factors on adult students’ online learning experiences. / Educational Studies / M. Ed. (With specialisation in Adult Education)