Diss. Univ. St. Gallen, 2008.

Many management studies report poor implementation of organisational strategy into practice (Yukl and Lepsinger, 2007; Li et al., 2008) and the absence within the literature of the question of how to translate strategy into effective practice provides the encouragement for this study. There are suggestions that by adopting a project management approach, organisations can better implement their overall strategies, meaning that what they do is properly and totally aligned with their goals (Pellegrinelli and Bowman, 1994). However, recent studies have concluded that project management makes little contribution to the achievement of organisational objectives, and possibly causes failure in this respect (Young and Grant, 2014). That said, Young and Grant (2014) have not provided any detailed information on the reason for such failure. At the same time, some management studies have revealed a number of challenges that confront organisations when approaching strategy implementation. Given these observations, this study aims to explore how organisations in Saudi Arabia are practising project management. It does so by adopting a qualitative method, involving thirty (30) face-to-face semi-structured and unstructured interviews undertaken in two phases with five organisations from the banking, property development, and higher education sectors. Two exploratory case studies (IT and Construction) were used to investigate the translation challenges in respect of strategy and project management implementation. From these, the study has identified a number of challenges confronting the participating organisations, and shows these challenges to be inter-related. Furthermore, it arrives at an understanding of why these challenges arise by investigating how the practice has been translated in these organisations. The tools and materials which resulted as objects from the translation are used to establish common knowledge, but are insufficient to create a clear view of the strategy within the participating organisations. Three main challengers related directly to the translation of project management practice emerged, namely: change, individual influences, and the role of the objects. The study makes several recommendations to improve the translation concept so that strategy implementation and overall project management practice can be enhanced. Additionally, it makes recommendations for further research to continue the efforts in this field of enquiry.

Originating in, and framed by, warfare, the term strategic management first appeared in the business literature in the 1950s (Carter et al., 2008). The term then started to gain more importance as organisations’ needs for implementing strategic changes increased significantly. Despite this importance, the concept is still considered to be under-developed, with complications arising from a wide variety of disciplines. In the early literature two major schools of thought could be identified: Porter’s economic deliberate content (Porter, 1979), and Mintzberg’s emergent process view (Mintzberg, 1979). The literature has shown that the majority of studies have mainly focused on large organisations, taking the traditional Porter’s content approach. However, relatively few cases have considered smaller organisations and/or explored cases from the contemporary process view, which is considered more realistic in today’s dynamic world, where extra flexibility and speed are paramount. This thesis builds on the work of Pettigrew (1987), who viewed strategy implementation (SI) as a process. His work is extensively analysed and some recommendations are made to strengthen his ‘Triangle Model’. These recommendations allow for the development of a primitive framework for SI. The framework provides a deeper understanding of contemporary SMEs and their surrounding contexts, and can be useful for future exploratory studies of undiscovered contexts and/or for organisations of differing sizes. The paucity of research on SI in SMEs in general, and particularly in the non-Western context (e.g. Middle East, and Gulf Cooperation Council), is the major motivation for this research adopting an interpretive, qualitative and exploratory approach. Using inductive semi-structured interviews, data have been collected on the SI process of SMEs in the Kingdom of Saudi Arabia (KSA). SMEs represent 96% of the country’s enterprises and contribute to almost one third of the national economic activity (Bokhari, 2013). Their development is a major concern of the Saudi government, which aims to reduce the dependency on the oil sector (Bokhari, 2013; Sfakianakis, 2014; McKinsey Global Institute, 2015). In addition, SMEs have the potential to contribute to reducing the accelerating unemployment rate among the ever increasing youth population (Bokhari, 2013).Theoretically, this thesis contributes to a deeper understanding of SI and its enablers/ barriers in the SME sector. Following the approach suggested by Stacey (1996a), Mintzberg et al. (1998), and Okumus (2001), this research provides a more holistic understanding of the SI process. It sheds light on the individual dynamics of strategy implementation, as well as the organisational and external environment perspectives. By exploring these factors over the longitudinal process of SI (including initiation, process, and outcome), this research contributes a SI framework based on Mintzberg’s (1979) and Pettigrew’s (1985a) emerging process view. In so doing, this research adds to the SI process literature at the individual level, as an epistemological tool, and does so in order to consider the dynamic nature of SMEs and the impact that non-controllable events have on their daily routines, on ontological ground (Hart, 1992). At the methodological level, evidence from multiple cases in different Saudi industries is provided, reflecting a developing country context, rather than the dominant Western views (Okumus, 2003; Van der Maas, 2008). From the empirical research, lessons are identified to inform owners of SMEs, policy makers and future research.

From the perspective of a system developer, this study presents an in-depth analysis of the CiRM implementation process in Malaysian local government. The study was motivated by the lack of studies examining the CiRM implementation process initiatives in the local government sector. Furthermore, the performance of the Malaysian Government in this initiative has been subjected to various criticisms, i.e., not properly servicing its public. This raises the question as to what has happened during the period of the CiRM implementation process in Malaysia. As there has been a demand for local governments to invest more in CiRM projects, the need for existing and potential system developers in the Malaysian government to have an implementation framework that could guide their effort in implementing the system has become more vital. This study combines the case study research and grounded theory approaches. Twenty in-depth face-to-face interviews were conducted with system developers from ten local governments (i.e., five interviews from four pilot-cases and fifteen interviews from six primary-cases). The analyses of these data were divided in three main phases. The first phase involved a within and cross-case analyses of the pilot cases. The second and third phases involved a within and cross-case of the primary cases. These analyses enabled a set of determinants on CiRM implementation in the Malaysia local governments to be developed. The determinants were established by fitting their characteristics to the lifecycle of the CiRM system implementation process. Some of the determinants were found to be common to the existing literature while others were found to be enhancing the existing knowledge in CiRM implementation process. These determinants were then developed to shape a theoretical framework for the CiRM implementation process in the local Malaysian governments. This framework not only describes the main determinants in the implementation process, but also the forces and activities that lie within it.

Cette recherche est consacrée à l’étude du déploiement d’un dispositif de gestion logistique chez un constructeur automobile français. La théorie de la mise en acte des outils de gestion est utilisée pour analyser le processus du déploiement du dispositif de gestion MAF mutualisés. Celle-ci considère qu’il y a un processus d’adaptation par les utilisateurs lors de la mise en place du dispositif appelé « appropriation ». Notre proposition établit que cette appropriation se réalise « chemin faisant », sans planification et par la volonté des utilisateurs, trois caractéristiques de l’improvisation identifiées dans la littérature. A la suite des travaux de Ciborra, nous faisons appel au concept d’improvisation organisationnelle afin de caractériser les actions réalisées par les utilisateurs pour « faire avec » le dispositif de gestion. Notre démarche est fondée sur un aller-retour entre littérature et terrain qui nous a permis d’affiner les questions de recherche et la méthode d’analyse suite à la période d’observation participante d’un an (juillet 2009 à août 2010) au sein de l’équipe chez le constructeur automobile. Nous avons ainsi élaboré trois grilles de lecture pour identifier les difficultés rencontrées lors du déploiement du dispositif, caractériser les boucles prescription-improvisation lors de la mise en place du dispositif et les comparer. Notre étude nous emmène à proposer une définition de l’improvisation comme compétence à « faire avec » les outils de gestion et à construire un modèle du processus d’improvisation. / This research studies the implementation of a management device at a French car manufacturer. Implementation theory is use for analyzing the device’s implementation process called « mutualized MAF ». This theory considers that an adaptation process is realized by the users during the device implementation. This process is called "appropriation". Our findings propose that this appropriation is realized «making path», without planning and voluntarily by the users, three improvisation characteristics identified by the literature. Following Ciborras’s work, we use organizational improvisation concept to characterize the actions performed by users to "make do" with the management device. Our approach is based on a going-and-coming process between literature and research ground which helped us to suit better our research questions and our analyzing method after one year observation period (July 2009 to August 2010) within the team at the automaker. We have developed three reading grids to identify difficulties encountered during the device, characterize prescription-improvisation loops during the implementation of the device and compare loops between them. Our study leads us to propose a definition of improvisation as a skill to "make do" with the management tools and to build a model of improvisation.

No description available.

Diss. Nr. 3058 Wirtschaftswiss. St. Gallen, 2005. / Literaturverz.

This thesis is entitled The Role of Management in the Turnaround Process and is presented for the degree of Doctor of Business Administration at the University of Manchester by Ian Roberts in April 2015. Inquiry into turnaround has largely has been carried forward in two broad areas of study: strategy and management. Strategy research has attempted to identify a single or limited number of strategies which apply in all turnaround situations, while management studies have concentrated on managers themselves or some of the techniques they employ. Neither school has systematically analysed how turnarounds are actually implemented in dysfunctional organisations and both schools are weak in extant theory. As a consequence, a holistic explanation of the process leading from crisis to viability is lacking. This thesis addresses these lacunae in three ways. Firstly, it provides a systematic study of how professional turnaround managers implement the turnaround process over time. Secondly, it applies a unique and complementary mix of extant theory which addresses both cognitive and organisational aspects of strategy formulation and implementation. Thirdly, it presents a holistic turnaround model based on six core constructs which are argued to be necessary and sufficient to explain the dynamics of the turnaround process. The thesis adopts a mixed-methods approach. A survey is used in order to gather data from turnaround professionals on implementation methods. This data is then subjected to statistical analysis in order to identify the most important factors for implementation. These concepts are then blended into a conceptual framework which is tested for its explanatory and predictive power on a matched pair of turnaround case studies of two mid-sized UK manufacturing companies in the household goods sector, one of which executed a successful turnaround and one of which failed in the attempt. The model is able to explain and predict the outcome in both cases. The thesis is one of only a handful of turnaround studies which employs a rigorous case study research protocol. Its principal contribution is that of a middle range turnaround theory of the causal factors leading from organisational crisis to dissolution or viability.

The diploma thesis deals with the design and implementation of a transparent resource management system at the portfolio level. Its primary task is to present and implement this system, but also to describe the situations that occurred during its implementation at Garrett Motion. In order to better understand the issue, the theoretical foundations of project management and resource management are presented at the beginning of the thesis. These serve as the basis for the following analysis of the company's environment, design and subsequent implementation of the system.

Diploma thesis reviews a topic of Customer Relationship Management information system implementation from a managerial point of view. Theoretical part describes strategies for a Customer Relationship Management in a field of a small and middle enterprise business. It contains a description of technological options and a market situation in information systems business. Author describes a topic of information systems and their value added and is focused on a process of implementing the Customer Relationship Management information system. In a practical part there is a specific implementation project being analyzed. The analysis is based on the feedback of customers of a company and users of a new system. This part describes a specific implementation project, highlights possible failures and finds possible options to avoid them.