The goal of this work is to define the basic processes that are necessary for the proper management of dental surgery. Based on this, then built the foundation for the management of dental practices across the network offices. The theoretical part describes all the way which I later took into account the practical part. Attention is also paid to strategic management tools such as the SWOT and PEST analysis. In the practical part focuses on the core processes that affect the proper operation of a well-established practice. Together with a selected physician practices we have defined and tried to straighten some processes. As a part of this Master's thesis, there are some own ideas how to improve the process in dentistry office. There are also defined the processes for network of medical facilities.

Emergency management coordination in the United States has fallen victim to over a century of strategies to organize, reorganize, consolidate, or decentralize disaster preparedness, planning and response. Regardless of the agency in charge at the federal level, individual citizens have been responsible for their own well-being immediately after any disaster or emergency event for more than 100 years because it takes time to mobilize and deliver aid. The system most often charged with managing that mobilization during an emergency event that exceeds the response capacity of local public safety agencies is the state emergency management network. Many entities in a state emergency management network have different responsibilities during disaster states vs. non-disaster states. Regardless of their role and function, entities need to be able to exchange resources and information with each other, often under time, economic, or other constraints during disasters. This resource exchange generates trust, an essential element of a resilient network. Resilient networks suffer fewer negative impacts from disaster related loss and are more likely to retain collective capacity to respond and help communities recover. The purpose of this study is to explore the ability of individual and state level attributes to explain variability in perception of network resilience. One-hundred fifty one state emergency management agency employees were surveyed regarding their perception of 5 constructs of network resilience (rapidity, redundancy, relationships, resourcefulness, and robustness) and individual level attributes. State level indicators from FEMA, NEMA, American Human Development Index, and Social Vulnerability Index were also analyzed. Overall, it was found that the individual attribute of perception of network integrity had the most influence on perception of network resilience, followed by perception of community resilience and state level attributes including disaster experience, state well-being, and number of full time state emergency management agency employees. These findings can improve network resilience by informing state emergency management network development activity. Networks that increase member opportunities to develop relationships of resource and information exchange will increase their resilience. That increased network resilience impacts community resilience because, as Winston Churchill's wise words during World War II reconstruction advise, "We shape our communities and then they shape us".

no / In cognitive radio cooperative communication (CR-CC) systems, the achievable data rate can be improved by increasing the transmission power. However, the increase in power consumption may cause the interference with primary users and reduce the network lifetime. Most previous work on CR-CC did not take into account the tradeoff between the achievable data rate and network lifetime. To fill this gap, this paper proposes an energy-efficient joint relay selection and power allocation scheme in which the state of a relay is characterized by the channel condition of all related links and its residual energy. The CR-CC system is formulated as a multi-armed restless bandit problem where the optimal policy is decided in a distributed way. The solution to the restless bandit formulation is obtained through a first-order relaxation method and a primal-dual priority-index heuristic, which can reduce dramatically the on-line computation and implementation complexity. According to the obtained index, each relay can determine whether to provide relaying or not and also can control the corresponding transmission power. Extensive simulation experiments are conducted to investigate the effectiveness of the proposed scheme. The results demonstrate that the power consumption is reduced significantly and the network lifetime is increased more than 40%.

Embora a tecnologia da informação (TI) venha sendo utilizada em aplicações de negócios desde a década de 60, foi só a partir do final da década de 80 que essas tecnologias transformaram-se em elementos essenciais para corporações de qualquer porte. Dessa forma, o perfil dos usuários de TI deixou de ser o das grandes corporações e passou a compreender também empresas de médio e pequeno porte. Atualmente, as TI são fartamente empregadas na realização e gestão de processos de negócios através de sistemas corporativos orientados para diversas finalidades como, por exemplo, ERP (Enterprise Resource Planning), SCM (Supply Chain Management) e CRM (Customer Relationship Management). Na medida que um sistema corporativo cresce e incorpora novas funcionalidades, cresce sua complexidade. Atualmente, tais sistemas compreendem diversos componentes heterogêneos, geograficamente distribuídos, administrados por diferentes organizações e seu gerenciamento apresenta-se como um novo desafio. Este trabalho analisa a aplicação de padrões abertos, definidos para a modelagem de sistemas distribuídos e para o gerenciamento de redes de telecomunicações, no gerenciamento de sistemas corporativos complexos. Especificamente, será analisada a aplicação do dos padrões TMN (Telecommunication Management Network), desenvolvido para o gerenciamento de redes de telecomunicações, no gerenciamento de sistemas de CRM, que apresentam extrema complexidade por envolverem diversas tecnologias, distribuição geográfica e diversas disciplinas (bancos de dados, ferramentas de análise de informações, redes de computadores, sistemas legados e diversas mídias de contato). / Despite the fact that the information technology (IT) has been applied for business purposes since the sixties, they only became essential to business in the late eighties, when the technology started to play an essential role for corporations of any size. Therefore, the profile of the typical IT user in business has shifted from huge companies to mid-sized and even small companies. Nowadays, IT is widely applied for the management of business processes through the use of corporate systems oriented for different purposes like, for example, ERP (Enterprise Resource Planning), SCM (Supply Chain Management) and CRM (Customer Relationship Management). As far as a corporate system grows and works in new features, grows its complexity as well. Nowadays, such systems usually comprise lots of different heterogeneous components, geographically distributed, administered by different organizations and, as a result, the management of such systems became a new challenge. This dissertation analyses the application of open standards, designed to allow the modeling of distributed systems and the management of telecommunication networks, to the management of complex corporate systems. More specifically, it will analyze the application of the TMN standards, developed for the management of telecommunications networks, to the management of CRM systems, where the latter presents extreme complexity due to the fact that it usually involves different technologies, geographical distribution and many disciplines (such as databases, information analysis tools, computer networks, legacy systems and various communication medias).

Made available in DSpace on 2016-04-04T18:31:17Z (GMT). No. of bitstreams: 1 Carlos Roberto Schimidt.pdf: 1673709 bytes, checksum: bfff1e1a4d903d3af1ffd35db6413138 (MD5) Previous issue date: 2007-02-08 / Optical wavelength converters (OWC) are devices that can reduce congestion and improve the efficiency of the next generation of wavelength division multiplexing (WDM) optical networks. Currently, our research group is developing a prototype of this converter in the Kyatera Project funded by Funda??o de Amparo ? Pesquisa do Estado de S?o Paulo (FAPESP). In this perspective, the objective of this work was to implement an open source software to dynamically manage the wavelength converter prototype in an all optical network. This task was performed in two phases. In the first one, the Telecommunications Management Network (TMN) functionalities were utilized to define the device parameters that should be managed. After this, a management information base (MIB) was structured for the OWC. In the second phase, a SNMP agent was developed and implemented in order to allow the communication between network management and the OWC MIB. Both software programs were tested and worked as expected. The software programs could also be utilized in the communication between a central management and optical nodes that do not perform wavelength conversions or after some adjustments, to manage other all-optical devices. Therefore, this effort may contribute with other research groups or companies that need to evaluate new optical network technologies, such as routing wavelength assignment algorithms and the monitoring of signal quality. For those interested, an appendix fully describes the procedures for managing new devices. / Conversores ?pticos de comprimento de onda s?o equipamentos que podem reduzir o congestionamento e aumentar a efici?ncia da pr?xima gera??o de redes ?pticas com multiplexa??o por divis?o em comprimentos de onda (wavelength division multiplexing, WDM). Atualmente, nosso grupo de pesquisas est? desenvolvendo um prot?tipo deste conversor dentro do Projeto KyaTera promovido pela Funda??o de Amparo ? Pesquisa do Estado de S?o Paulo (FAPESP). Neste contexto, o objetivo deste trabalho foi o de implementar um software de c?digo aberto capaz de gerenciar, de maneira din?mica, a opera??o do conversor em uma rede totalmente ?ptica. Para isso, o trabalho foi dividido em duas etapas. Na primeira, as fun??es de gerenciamento do modelo Telecommunications Management Network (TMN) foram utilizadas para definir os par?metros de gerenciamento do equipamento. A partir destas defini??es, estruturou-se e implementou-se uma Management Information Base (MIB) para o referido equipamento. A segunda etapa consistiu em desenvolver e implementar um agente Simple Network Management Protocol (SNMP) capaz de realizar a comunica??o entre a ger?ncia de redes e a MIB do equipamento conversor. Ambos os softwares foram testados e funcionaram de acordo com o esperado. O software desenvolvido tamb?m pode ser utilizado para realizar a comunica??o entre uma ger?ncia centralizada e n?s ?pticos que n?o fa?am a convers?o de comprimentos de onda ou, mediante pequenas adapta??es, pode ser usado para gerenciar outros equipamentos de redes totalmente ?pticas. Por essas raz?es, o trabalho pode ser ?til para outros grupos de pesquisa ou para empresas que necessitem avaliar novas tecnologias em redes ?pticas, como a implementa??o de algoritmos de aloca??o de comprimentos de onda ou de estrat?gias para a monitora??o da qualidade de sinais. Com o intuito de auxiliar o trabalho de outros grupos que precisem realizar a ger?ncia de equipamentos, um ap?ndice dessa disserta??o tamb?m apresenta uma descri??o detalhada dos procedimentos (nem sempre explicitamente indicados na literatura) necess?rios para atingir esse objetivo.

Embora a tecnologia da informação (TI) venha sendo utilizada em aplicações de negócios desde a década de 60, foi só a partir do final da década de 80 que essas tecnologias transformaram-se em elementos essenciais para corporações de qualquer porte. Dessa forma, o perfil dos usuários de TI deixou de ser o das grandes corporações e passou a compreender também empresas de médio e pequeno porte. Atualmente, as TI são fartamente empregadas na realização e gestão de processos de negócios através de sistemas corporativos orientados para diversas finalidades como, por exemplo, ERP (Enterprise Resource Planning), SCM (Supply Chain Management) e CRM (Customer Relationship Management). Na medida que um sistema corporativo cresce e incorpora novas funcionalidades, cresce sua complexidade. Atualmente, tais sistemas compreendem diversos componentes heterogêneos, geograficamente distribuídos, administrados por diferentes organizações e seu gerenciamento apresenta-se como um novo desafio. Este trabalho analisa a aplicação de padrões abertos, definidos para a modelagem de sistemas distribuídos e para o gerenciamento de redes de telecomunicações, no gerenciamento de sistemas corporativos complexos. Especificamente, será analisada a aplicação do dos padrões TMN (Telecommunication Management Network), desenvolvido para o gerenciamento de redes de telecomunicações, no gerenciamento de sistemas de CRM, que apresentam extrema complexidade por envolverem diversas tecnologias, distribuição geográfica e diversas disciplinas (bancos de dados, ferramentas de análise de informações, redes de computadores, sistemas legados e diversas mídias de contato). / Despite the fact that the information technology (IT) has been applied for business purposes since the sixties, they only became essential to business in the late eighties, when the technology started to play an essential role for corporations of any size. Therefore, the profile of the typical IT user in business has shifted from huge companies to mid-sized and even small companies. Nowadays, IT is widely applied for the management of business processes through the use of corporate systems oriented for different purposes like, for example, ERP (Enterprise Resource Planning), SCM (Supply Chain Management) and CRM (Customer Relationship Management). As far as a corporate system grows and works in new features, grows its complexity as well. Nowadays, such systems usually comprise lots of different heterogeneous components, geographically distributed, administered by different organizations and, as a result, the management of such systems became a new challenge. This dissertation analyses the application of open standards, designed to allow the modeling of distributed systems and the management of telecommunication networks, to the management of complex corporate systems. More specifically, it will analyze the application of the TMN standards, developed for the management of telecommunications networks, to the management of CRM systems, where the latter presents extreme complexity due to the fact that it usually involves different technologies, geographical distribution and many disciplines (such as databases, information analysis tools, computer networks, legacy systems and various communication medias).

Master thesis involves the development of quality measurement issues and performance parameters in data networks. It describes the main technologies as they affect the quality and performance parameters and the effect of these parameters for voice, video and data services. Next are listed some methods for measuring parameters of the data network.In the practical part is selected one method of measuring network parameters and properties of this method are demonstrated by illustrative examples.

This diploma thesis designs a project for implementing an e-shop for the chosen company using the tools and methodologies of project management. Based on the theretical knowledge about project management and the analysis of the business environment it creates a draft of a project for the company to implement in the future.

Master thesis involves the development of quality measurement issues and performance parameters in data networks. It describes the main technologies as they affect the quality and performance parameters and the effect of these parameters for voice, video and data services. Next are listed some methods for measuring parameters of the data network.In the practical part is selected one method of measuring network parameters and properties of this method are demonstrated by illustrative examples.

In den letzten Jahren verstärkte sich der Trend hin zu mehr Kooperationen in vernetzten Strukturen. Hintergrund dieser Entwicklung ist einerseits die Konzentration vieler Unternehmen auf ihre Kernkompetenzen, welche die Auslagerung vieler Funktionen zur Folge hat. Andererseits werden auch große Geschäftsbereiche in kleinere Einheiten aufgeteilt, um flexibler auf sich immer schneller verändernde Kundenanforderungen reagieren zu können. Dieser höheren Flexibilität steht jedoch eine steigende Notwendigkeit zur erfolgreichen Kooperation über Bereichs- und Unternehmensgrenzen hinweg gegenüber. War Wissen bisher schon als Erfolgsfaktor in Unternehmen von großer Bedeutung für die Wettbewerbsfähigkeit auf globalen Märkten, gilt dies für Netzwerke um so mehr, da der zielgerichtete Wissenstransfer zwischen den beteiligten Partnern eine wesentliche Voraussetzung für eine erfolgreiche Kooperation darstellt. Allerdings erschweren eine Reihe netzwerkspezifischer Probleme ein effizientes und effektives Wissensmanagement (WM). Insbesondere in wissensintensiven Kooperationen führen unterschiedliche Ziel- und Wertsysteme dazu, dass der Austausch von Wissen oft an kulturellen Barrieren und mangelndem Vertrauen zwischen den Partnern scheitert. Eine Reihe von Arbeiten hat sich bisher mit dem Thema Wissensmanagement beschäftigt. Sie beschränken sich jedoch meist auf Ansätze in fest definierten Unternehmensgrenzen und sind zudem stark technologiefokussiert. Erste Ansätze im Bereich des Wissensmanagements in Netzwerken beleuchten insgesamt gesehen viele relevante Aspekte des hier behandelten Problems. Allerdings werden diese Aspekte in keiner der Arbeiten durch eine ganzheitliche Betrachtung integriert. Adäquate Modelle und Methoden, die einer solchen ganzheitlichen Betrachtung gerecht werden, fehlen bislang.