Crisis management has become one of the most important public policy areas in recent decades with greater numbers of manmade and natural disasters. History showed that well-implemented crisis management policies can save lives and reduce costs in a disaster. Literature offered various suggestions for more effective crisis management policies with different techniques utilizing different theoretical frameworks. Informal relationships among crisis management employees were suggested to have a positive impact on crisis management effectiveness. Yet it was not demonstrated with advanced statistical tools if there is such a relationship. This study considers crisis management effort as a network effort and employs complex adaptive systems theory in order to understand factors influencing effectiveness of crisis management networks. Complex adaptive systems theory presents that more open communication lines in a given network or an organization would increase effectiveness of it since inner processes of the network or organization would obtain more information from the chaotic environment. Quality of informal relationships (casual relationships, social capital etc.) was hypothesized as a tool to open more communication lines within an agency which would eventually increase effectiveness of the network constructed by the organization. Based on the theoretical framework, adaptiveness capacity of the agencies was also tested in order to understand a correlation between adaptation and effectiveness of crisis management networks. Multiple case-study method was employed to identify incidents that can represent crisis management in full perspective. Terrorist attacks carried upon by the same terrorist network hit New York in 2001, Istanbul in 2003, Madrid in 2004, and London in 2005 were selected. First response phase of crisis management and policy changes after and before the attacks were discussed. Public administration processes and other social-economical conditions of countries were examined in terms of crisis management structure. Names of key agencies of selected crisis management systems were suggested by a social network analysis tool-UCINET. Six key agencies per incident were targeted for surveys. Surveys included a nine-item-quality of informal relationships, four-item-adaptiveness capability, and ten-item-perceived effectiveness of crisis management networks-scales. Respondents were asked to fill in online surveys where they could refer to their colleagues in the same incidents. 230 respondents were aimed and 246 survey responses were obtained as a result. Surveys formed a structural equation model representing 23 observed factors and 2 latent constructs. Confirmatory factor analysis was utilized to validate hypothesis-driven conceptual models. Quality of informal relationships was found to have a significant positive impact on perceived crisis management network effectiveness (Standardized regression coefficient = .39). Two of the adaptiveness variables, openness to change and intra-organizational training were also positively correlated with the dependent variable of the study (Standardized regression coefficient = .40 and .26 respectively). Turkish and American groups' differences suggested a social-economical difference in societies. Majority of the respondents were some type of managers which made it possible to generalize the results for all phases of crisis management. Discussions suggested improved informal relationships among crisis management employees to provide a better crisis management during an extreme event. Collaborative social events were offered to improve crisis management effectiveness. An agency's openness to change proposed that a crisis management organization should be flexible in rules and structure to gain more efficacy. The other adaptiveness variable, intra-organizational training efforts were proposed to have certain influence on effectiveness of crisis management network. Factors built latent construct of perceived crisis management effectiveness were also found out to be important on crisis management, which of some are ability to carry out generic crisis management functions, mobilize personnel and resources efficiently, process information adequately, blend emergent and established entities, provide appropriate reports for news media etc. Study contributed to the complex adaptive system theory since the fundamentals of the theory were tested with an advanced quantitative method. Non-linear relationships within a system were tested in order to reveal a correlation as the theory suggested, where the results were convincingly positive. Crisis management networks' effectiveness was demonstrated to be validated by a ten-item-scale successfully. Future research might utilize more disaster cases both natural and manmade, search for impact of different communication tools within a system, and look at the relationships among members of crisis management networks instead looking within an organization.

Made available in DSpace on 2016-04-04T18:31:22Z (GMT). No. of bitstreams: 1 Andrey Guedes Oliveira.pdf: 4354812 bytes, checksum: 17825c1f558c7ff18c82b21e9935d9fb (MD5) Previous issue date: 2008-02-14 / This work aims to describe the measurement the operational indicators in services attending and support problems realized by Network Operation Center, as well as, to establish attendance metrics directed towards contract maintenance, as well as, recommending the use of the simulations in the Operational Plans of the Service Information Technology Providers. The use of the Theory of Lines, eTOM (enhanced Telecom Operations Map) and ITIL (Information Technology Infrastructure Library) assisted in the analysis of the behavior of Network Operation Center. Had been used a real data from a Network Operation Center of the Datacenter, that it pertaining to a Services Telecommunications Provider. However, it is observed that the Theory of Lines and the simulations need a maximum value of attendance to be applied to the historical data of an operational team. The simulation by this attendance parameter allowed us to map the capacity of the Datacenter team with eight analysts, within acceptable values to fulfill Service Level Agreements up to 92% precision to support problems, 85% to analyze alarm tickets and 89% of utilization in a services attendance. The others simulations had projected the behavior of the team with two new scenes: ten and twelve analysts. The use of the computational simulations can be analyzed and be compared the simulated real data and with attendance projections, making possible an operational planning adjusted the new based business-oriented modalities in convergent networks. The computer simulations using maximum parameter, allowed a analyzing of services types behavior and establishing an operational planning. / Este trabalho tem por objetivo dimensionar recursos humanos nos Centros de Opera??es de Redes e estabelecer indicadores de atendimento voltados para a manuten??o dos contratos e a melhoria dos servi?os prestados, bem como utilizar simula??es computacionais no planejamento operacional para o Centro de Opera??es de Redes. As an?lises de atendimentos deste Centro de Opera??es foram realizadas por meio das melhores pr?ticas em gest?o de Tecnologia da Informa??o - ITIL (Information Technology Infrastructure Library), pelo mapa de processos de Telecomunica??es - eTOM (enhanced Telecom Operations Map) e pela Teoria das Filas. Para isto, foram utilizados dados hist?ricos e reais de um Centro de Opera??es de Rede de um Datacenter, pertencente a um Provedor de Servi?os de Tecnologia da Informa??o e Comunica??o. Foram analisados os dados de atendimentos via Teoria das Filas e comparado com os dados simulados. Notouse a necessidade de um valor m?ximo de atendimento para o dimensionamento da equipe, e esse par?metro serviu de base em novas simula??es que possibilitaram uma an?lise comparativa com proje??es de atendimento. A capacidade do grupo com os patamares aceit?veis, ao cumprimento dos Acordos de N?veis de Servi?os com oito analistas, ocorreu dentro de uma precis?o m?dia de 92% para solu??es a problemas, 85% para suporte a alarmes nos equipamentos e 89% de utiliza??o nas presta??es de servi?os. As demais simula??es projetaram o comportamento da equipe com dois novos cen?rios: dez e doze analistas. Os resultados propiciaram o estabelecimento de um planejamento operacional com os principais indicadores de atendimento e informa??es relevantes para a tomada de decis?es empresariais.

Diploma thesis creates the project design for e-commerce implementation in the selected company together using the tools and methodologies of project management. Based on an analysis of the business environment and key theoretical background of project management, it brings in the draft plan project, usable for its future company‘s implementation.

Am 5. November 2010 hat der Beauftragte für Kultur und Medien der Bundesregierung, Staatsminister Bernd Neumann, zusätzliche 500.000 EUR für den Schutz schriftlichen Kulturguts in Deutschland bewilligt. In Sachsen erhalten u.a. das Kloster Marienthal und das Schumann-Haus in Zwickau Fördermittel. Die Koordinierung für Sachsen hat die Landesstelle für Bestandserhaltung an der SLUB Dresden übernommen. Das erneute Hochwasser an Oder und Neiße im August 2010 hat gezeigt, dass die Notfallvorsorge ganz oben auf der Tagesordnung stehen muss.

Leipziger Archive und Bibliotheken machen sich die Probleme eines möglichen Notfalls stärker bewusst denn je. Sie eint der Wunsch, in absehbarer Zukunft einen Notfallverbund zu gründen. Die Gründung von Notfallverbünden andernorts (Halle, Münster, Weimar, Berlin-Brandenburg, München, Hannover, Magdeburg) in den vergangenen Jahren ist Ausdruck desselben Bewusstseins. Eine erste Einladung des Direktors der UB Leipzig im Sommer 2009 erging an 60 Adressen. An der Initialveranstaltung nahmen ca. 25 Institutionen teil. Inzwischen finden halbjährlich Vorträge und Diskussionen mit praktischen Anregungen statt.

Die Industrie ist im Wandel. Die Grenzen zwischen Industrien, Anwendungsbereichen und Unternehmen verschwinden immer weiter, sind teils kaum noch in ihrer alten Ausprägung zu erkennen. Auch die industrielle Automation kann und sollte sich diesem Trend nicht entziehen. Immer mehr Technologien und Paradigmen anderer Bereiche gewinnen an Bedeutung. Hinzu kommt, dass die Anzahl und die Vielfalt an Geräten, Anwendungen, Anforderungen und Technologien stetig wächst. Diese Arbeit befasst sich mit Ansätzen, die es ermöglichen, einigen Aspekten der wachsenden Komplexität zu begegnen. Dabei handelt es sich um Technologien und Konzepte zum Thema Management, genauer zum Netzwerk-, System- und Dienste-Management. Ziel ist es nicht nur einen Ansatz zu finden, der gegenwärtigen Ansprüchen genügt, sondern auch noch für kommende Entwicklungen geeignet ist.

Design and system implementation for portal Andromedia with using relation database Diploma thesis Author: Ing. Tomáš Velický Supevisor: PhDr. Mgr. Jan Pokorný, Ph.D. Abstrakt The aim of this diploma thesis is the design, implementation and development of database applications for portal Andromedia using database technology. The solution is designed as an information base for continuing professional education. The purpose of the databank is gradually collect information of trends and analyzes in the field of continuing education, ideas and practices, methods, teaching aids, case studies, tests and other guidelines and sources of information. Author documented the results of the analysis of the problem and created solution using methods of project management solutions. The new solution is graphic design, database design and description using the RF model, and UML diagrams. Technologies used in the design databank are the programming language PHP and MySQL relational database. The conclusion evaluates the success of database applications implementation, where is the most interesting findings that the application is used very often in the exam period, when it was mostly used by students to obtain the most suitable materials for self-study. Subsequently, it proposes steps to further improve the sustainability...