The thesis aims to analyze the role and work as a leader in the organization through systemic approaches and systemic thinking. Highlight the changes coming with the transition to an information / knowledge society and the replacement of manual workers' by knowledge workers. Emphasize the importance that not only tools have changed, but also paradigm. Take leader as a complex person, not only as an instrument of power, and find a way to balance on the way to his goal in such turbulent times. Look at the organization as a system by system theory and find a correct set of functionality. Starting with creation of rules, through the issue of putting the right elements to ensure the desired interactions between them.

The goal of thesis is to find a solution of a problem in organization Colour Group s. r. o. This problém consists in repeated loss of knowledge and apply the solution to specific business venture. The solution is in clearly defined procedures of implemented processes and installation an elements of a knowledge management. The main tool of this solution will leveraging existing ICT options. Outputs of this thesis mainly consist mapping and graphical representation of the processes involved and the design of a new proces The methodology used in this thesis is mainly based on the methodology of reengineering by T. Davenport and is complemented by additional indicators like: calculation of declarative knowledge, which used the workers, and that the organization will lose if the process of reengineering not happen.

My master’s thesis is focused on knowledge management. The main point is one of the most important topics now, the knowledge and its management. The introduction of my master’s thesis provides basic definitions from the field of knowledge management, namely data, information and knowledge, and gives definitions of most important factors that influences knowledge management. Thesis gives a survey of current development in information systems and products supporting knowledge management.

The thesis deals with the issue of the knowledge management and its principles. The introduction of thesis is addressed to theoretical basics of the knowledge management that is followed by the practical part. The theoretical part provides the starting point for the proposal and applications of system for the chosen company. The main aim of the practical part was to form the application for management of projects and the repository of the knowledge of the chosen company. This aim should be followed by increasing of the work efficiency and enhancing of the access to the information. The resulting application will be set up into the company workings.

The following thesis is based on my work at Lockheed Martin Corporation for the past year and a half. Though the initial chapters attempt to briefly address the theory behind Knowledge Management (KM), the main goal is to explore the practical application of KM within Lockheed Martin. The work strongly focuses on two platforms, the SAP Enterprise Portal and Microsoft SharePoint Portal, as KM within Lockheed Marten is centered on these technologies. The course of the writing takes a brief look at KM theory, delves into the technologies used in KM, and then moves into the practical implementation of KM. It concludes with two case studies on projects that I have led during my employment with the company.

While the importance of knowledge creation and management has been widely recognised as vital to an organisation's ongoing competitiveness and success since the 1990s, there has been little systematic study of knowledge creation and transfer processes in organisations. Much of what has been reported in the literature is anecdotal in nature. Particularly lacking is research within an international context, exploring issues related to the transfer of knowledge across countries and culture. It is proposed that there is a need for theory building research in the area of knowledge transfer. Given the complex and social nature of knowledge, a qualitative approach to undertaking this research was adopted. The study is an inductive, theory-building case study in relation to a multinational company. In summary, this study evaluated the effectiveness of a best practice knowledge management program in achieving knowledge transfer in sales and marketing practices throughout the markets of Europe, Middle East, Africa and Latin America. It considered the methods by which knowledge was transferred and their relative effectiveness, and those factors which may have mediated or limited the knowledge transfer processes. The research was undertaken by the company's Knowledge Manager who had created the best-practice knowledge transfer program. The implications of this situation on the study's validity and reliability are discussed, and were taken into account in the design of the questionnaire and in the analysis of all findings. The case study site was a European-based, global travel technology company. The principal data-gathering method was a structured interview conducted by telephone with senior staff from within 28 European and Latin American markets. In total, 31 interviews were undertaken. This broad-ranging interview method gathered information and feedback on the processes used for identifying and distributing best practices in sales and marketing. The interview data were supplemented by feedback questionnaires from best practice forums, intranet usage statistics, observations from best practice forums and from interviews with staff in the central organisation. While there was evidence that knowledge transfer had occurred, the results of the study highlighted the difficulties in effectively measuring the knowledge transfer process. It is the researcher's view that clear and visible measures of knowledge transfer are not universal or even generic, but rather are to be discerned in a range of indicators across actions, behaviours, attitudes and outcomes in culture-specific settings. A time based knowledge measurement model was developed to assist in this regard. Other major outcomes from the research included: * The confirmation of the critical importance of face-to-face communication mechanisms for knowledge transfer to result in knowledge uptake. * The identification of the role of technology as an enabler of communication and distribution of knowledge, but not as a driver for action or knowledge uptake. * The recognition of the relationship between the broad factors impacting on knowledge transfer such as organisational factors, external environment and individual characteristics, in a complex and non-linear manner, suggesting that knowledge transfer is a multi-factorial process involving interacting variables to an extent greater than generally accepted hitherto. A tool for use within organisational settings has been developed in this regard. * The identification of the interplay between different individual specific characteristics or factors such as personal experience of change, experience of working in a different cultural context, ego/personality, and credibility of the person transmitting the practice which influence the decision to adopt or not adopt a practice from another market. * The identification of the need for cultural similarity and high levels of homogeneity, in terms of market maturity, market size and competitive position for practices to transfer more often between countries. * The recognition that many factors operate to influence and shape the knowledge or indeed to block the transfer of practices between countries, with resistance to other practices possibly relating to an individual's need for the application of creativity, personal ownership and control. Additionally, the researcher observed that much of the language within the existing literature describing those factors which block or limit knowledge transfer is negatively framed. The researcher believes that a change in attitude about the positive influence of an individual's filtering processes, together with a change in organisational language describing resistance to knowledge transfer, would yield a positive impact on individuals' attitudes and behaviour with regard to knowledge transfer. Several areas for further research as a result of the study were identified and include individual factors such as cultural characteristics, motivation, personality and adult learning styles. Additionally, a more detailed examination and understanding of the impact of organisational factors such as leadership and generational gaps on knowledge transfer would be of significant value to the body of knowledge.

Thesis (Ph.D.) -- University of Western Sydney, 2004. / "Submitted as fulfilling the requirements for the Doctor of Philosophy Degree"-- t.p. "March 2004" Includes bibliographic references.

Linha de pesquisa: Gest?o de institui??es educacionais. / Submitted by Jos? Henrique Henrique (jose.neves@ufvjm.edu.br) on 2017-06-26T21:09:33Z No. of bitstreams: 2 amanda_thomaz_monteiro.pdf: 4097182 bytes, checksum: 1e9f81a359056163326e416f835c37e3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2017-06-28T12:03:06Z (GMT) No. of bitstreams: 2 amanda_thomaz_monteiro.pdf: 4097182 bytes, checksum: 1e9f81a359056163326e416f835c37e3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2017-06-28T12:03:06Z (GMT). No. of bitstreams: 2 amanda_thomaz_monteiro.pdf: 4097182 bytes, checksum: 1e9f81a359056163326e416f835c37e3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2017 / Em todo o mundo, de maneira geral, as fun??es das universidades est?o diretamente ligadas ? produ??o de conhecimento cient?fico. Essas institui??es s?o respons?veis por grande parte da gera??o desse conhecimento e sua comunica??o torna-se um processo fundamental para o ensino, a pesquisa e a extens?o, pilares que devem atuar de forma articulada e indissoci?vel. O ambiente acad?mico constitui-se, assim, num campo f?rtil para o estudo da Gest?o do Conhecimento Cient?fico e da Comunica??o Cient?fica, uma vez que a produ??o do conhecimento cient?fico aponta para a necessidade de dissemina??o, compartilhamento e uso do conhecimento gerado. Esta pesquisa tem como objetivo descrever os processos de gest?o interna do conhecimento cient?fico existentes na Universidade Federal dos Vales do Jequitinhonha e Mucuri a partir da concep??o de um modelo integrativo de Gest?o do Conhecimento. O modelo, que alicer?a o desenvolvimento deste trabalho, ? proposto por Alvarenga Neto, Barbosa e Pereira (2007) e considera tr?s concep??es b?sicas: 1) uma concep??o estrat?gica da informa??o e do conhecimento; 2) a introdu??o de tal estrat?gia nos n?veis t?cito e operacional atrav?s das v?rias ferramentas e abordagens gerenciais; 3) a cria??o de um espa?o organizacional para o conhecimento, que constitui o conjunto de condi??es favor?veis para o uso das melhores informa??es e dos melhores conhecimentos dispon?veis. Para a consecu??o dos objetivos espec?ficos, descreveu-se e analisou-se o objeto de pesquisa, composto por documenta??o, sistemas, ferramenta, sites e outras formas de registro, al?m de dois ?rg?os institucionais. O foco, os objetivos e o referencial te?rico deste estudo apontam para uma pesquisa de natureza te?rica, com abordagem metodol?gica essencialmente qualitativa, explicativa do ponto de vista dos objetivos e que se prop?e a realizar an?lises bibliogr?fica e documental como procedimentos t?cnicos. Os resultados assinalam que nenhuma das tr?s concep??es b?sicas do modelo integrativo de Gest?o do Conhecimento foi constatada na pesquisa. Com isso, pode-se considerar que a UFVJM n?o possui processos de gest?o interna do conhecimento cient?fico propriamente ditos. As conclus?es desta pesquisa levam a convir que o que existe na institui??o atualmente n?o s?o processos, mas a??es relacionadas a alguma parte deles e n?o aos processos como um todo. Portanto, no contexto da UFVJM, a comunica??o poderia ser empregada como uma condi??o capacitadora da Gest?o do Conhecimento Cient?fico, criando um significado e garantindo a efetividade desse processo. Com isso, a universidade estaria, inclusive, mais pr?xima de realizar sua miss?o institucional, que ? impulsionar o desenvolvimento regional e nacional, por meio da produ??o e dissemina??o do conhecimento e da inova??o, a partir da integra??o do ensino, da pesquisa e da extens?o. / Disserta??o (Mestrado Profissional) ? Programa de P?s-Gradua??o em Educa??o, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2017. / Across the world, in general, the functions of universities are directly linked to the production of scientific knowledge. These institutions are responsible for a great part of the generation of this knowledge and its communication becomes a fundamental process for teaching, research and extension, pillars that must act in an articulated and inseparable way. The academic environment is, thus, a fertile field for the study of the Management of Scientific Knowledge and Scientific Communication, since the production of scientific knowledge points to the need of dissemination, sharing and use of the generated knowledge. This research aims to describe the processes of internal management of scientific knowledge existing at the Federal University of Jequitinhonha and Mucuri Valleys, from the conception of an integrative model of Knowledge Management. The model that supports the development of this work is proposed by Alvarenga Neto, Barbosa and Pereira (2007) and considers three basic concepts: 1) a strategic conception of information and knowledge; 2) the introduction of such strategy at the tacit and operational levels through the various management tools and approaches; 3) the creation of an organizational space for knowledge, which constitutes the set of favorable conditions for the use of the best information and the best available knowledge. For the accomplishment of the specific objectives, the research object composed of documentation, systems, tool, sites and other forms of registration, besides two institutional organs, was described and analyzed. The focus, objectives and theoretical reference of this study point to a research of a theoretical nature, with a methodological approach that is essentially qualitative, explanatory from the point of view of the objectives and with bibliographic and document analysis as technical procedures. The results indicate that none of the three basic conceptions of the integrative model of Knowledge Management was verified in the research. With this, it can be considered that UFVJM does not have processes of internal management of the scientific knowledge, properly speaking. The conclusions of this research suggest that what exists in the institution today are not processes, but actions related to some part of them and not to the processes as a whole. Therefore, in the context of UFVJM, communication could be used as an enabling condition of the Management of Scientific Knowledge, creating a meaning and guaranteeing the effectiveness of this process. With this, the university would even be closer to achieve its institutional mission, which is to promote regional and national development, through the production and dissemination of knowledge and innovation, from the integration of teaching, research and extension.

203 p. / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2012-12-18T15:24:36Z No. of bitstreams: 2 dissertação 02.pdf: 1567578 bytes, checksum: 246f5c76b43e98a7ef75e5256365a33e (MD5) dissertação 01.pdf: 57658 bytes, checksum: fbf53f73f358150b3624a7f2f30db7db (MD5) / Made available in DSpace on 2012-12-18T15:24:36Z (GMT). No. of bitstreams: 2 dissertação 02.pdf: 1567578 bytes, checksum: 246f5c76b43e98a7ef75e5256365a33e (MD5) dissertação 01.pdf: 57658 bytes, checksum: fbf53f73f358150b3624a7f2f30db7db (MD5) Previous issue date: 2010 / Esta dissertação analisa a relação existente entre a sociodiversidade e a biodiversidade no âmbito dos saberes e práticas tradicionais dos espaços e dos recursos que estão associados à cultura Bijagós no atual contexto de globalização, abordando-se o modo como o estado guineense tem formulado, criado e implementado os instrumentos legais de gestão do saber tradicional e conservação da biodiversidade no Arquipélago dos Bijagós. Considera-se que esse instrumento legal dá-se pela relação entre sociedade e natureza na comunidade Bijagós e caracteriza-se pela apropriação coletiva da natureza e pelo respeito aos seus ciclos e ritmos, sendo que, para a Etnia Bijagós, a natureza é sagrada, religiosa, mística e a produção do valor de uso se sobrepõe ao valor de troca. A abordagem teórica baseia-se no quadro da Ecologia Cultural, especialmente na sua vertente cultural, estudo das relações entre culturas e ambiente do homem Bijagós. Empregaram-se as seguintes técnicas de levantamento de dados: análise documental, revisão bibliográfica, entrevistas semi-estruturadas e estruturadas. Constatou-se que o IBAP é órgão máximo de coordenação e implementação de todas as políticas das áreas protegidas e de conservação da biodiversidade, sendo que o seu modo de operacionalização baseia-se no conceito de áreas protegidas da população para a população e utilização de instrumentos que privilegiam os saberes e as práticas culturais tradicionais da etnia Bijagós na co-gestão dessas áreas do arquipélago. O saber e a prática tradicional Bijagós são tidos como instrumentos importantes na conservação do meio ambiente. Mostra-se a relação do saber tecnotradicional e do conhecimento científico na organização, gestão e conservação da biodiversidade através das práticas costumeiras de caráter coletivo de reservas de algumas ilhas, matas e sítios como lugares sagrados e as normas tradicionais costumeiras da etnia que controlam o seu uso local, numa hierarquia e através da transmissão oral do velho para o mais novo. Constatou-se que ainda não há nenhum mecanismo do marco legal guineense na proteção e na coibição das ações de biopirataria, e que é importante a exigência de certificado de origem no processo de concessão de plantas que envolvem os saberes e as práticas tradicionais Bijagós e que é preciso fomentar formas costumeiras de manejo desses saberes e recursos. / Salvador

The awareness on the importance of managing knowledge as the most important assets that need to be fully utilised has become the key competitive issue lately. In Malaysia, the concern was not only from companies but also from the Government of Malaysia itself. At the end of the year 2002, the Government of Malaysia has launched the Knowledge-based Economy Master Plan which aims to propel Malaysia from a production-based economy to a knowledge-based economy. With an increasing concern to create a knowledgeable society, it is critically important to understand the nature of such knowledge that is already embedded in the organisation's business processes, and how that knowledge is used as an important source of competitive advantage. The overall aim of this thesis is to analyse the current situation on how knowledge is managed in the public organisation in Malaysia and to provide government agencies in Malaysia with data on how knowledge is transferred. The primary focus of the study is to identify the organisational elements that are important for the transfer of knowledge in the public organisations in Malaysia. The study also examines different lengths of working experiences and number of years in an organisation has an impact on the understanding of knowledge management in the public organisation. After a literature review, and the development of conceptual frameworks, a number of hypotheses are put forward. To achieve an in-depth study, the Ministry of Entrepreneur Development of Malaysia was chosen as a case study. A questionnaire was used as the main instrument in gathering data and interview(s) for the key informants were also conducted. A total of 154 respondents were involved in the survey and five key informants were interviewed. The questionnaire is principally concerned with the understanding of knowledge management in the Ministry and the questions on the variables that are used for the hypothesis testing. The study also investigates the relationship between organisational elements and the performance of knowledge transfer. Five main independent variables were identified - organisational culture, organisational structure, technology, people/human resources and political directives - and these were tested against knowledge transfer performance. The results reveal that there are two independent variables that have significant relationships to the performance of knowledge transfer. The variables are sharing culture and ICT know-how. Therefore, it is necessary for organisations to consider some of the elements that shows a relationship between the tested variables in implementing a knowledge management strategy in an organisation. However, certain variables that did not show any relationship should not be ignored totally, as they are still very important for some organisations. The study shows that knowledge management as a practice would be the most influential strategy in managing knowledge in public organisations in Malaysia in the near future. On the basis of the research findings the researcher is able to put forward a series of recommendations, particularly in formulating a knowledge management strategy that is suitable for the public organisation in Malaysia which complements the Knowledge-based Economic Master Plan that was launched by the Government.