Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-08-09T19:01:33Z No. of bitstreams: 1 RonaldoFerreiradaSilvaDissertacao2018.pdf: 3350825 bytes, checksum: 8d4d20c28a18e8b73c57595843d80680 (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-08-09T19:01:47Z (GMT) No. of bitstreams: 1 RonaldoFerreiradaSilvaDissertacao2018.pdf: 3350825 bytes, checksum: 8d4d20c28a18e8b73c57595843d80680 (MD5) / Made available in DSpace on 2018-08-09T19:01:47Z (GMT). No. of bitstreams: 1 RonaldoFerreiradaSilvaDissertacao2018.pdf: 3350825 bytes, checksum: 8d4d20c28a18e8b73c57595843d80680 (MD5) Previous issue date: 2018-02-28 / Contemporary science is characterized by a large volume of data, a consequence of the growing complexity of research problems, increasingly requiring collaboration between interdiscipli-nary and inter institutional groups. In this context, the Technology of Information has been playing a relevant role in the provision of environments that enable this dynamic work. This dissertation analyzed electronic science (e-Science) platforms components available today and listed a set of indicators, involving hybrid architectures, that are able to efficiently meet the needs for scientific data management in a specific context: one research program for the Am-azon. The method used to analyze the collected data through semi-structured interviews focused on the categorization of information, by being the basis for the proposed indicators, using Con-tent Analysis techniques. / A ciência contemporânea caracteriza-se pelo grande volume de dados, reflexo da crescente complexidade dos problemas de pesquisa, exigindo cada vez mais a colaboração entre grupos interdisciplinares e interinstitucionais. Nesse contexto, a Tecnologia da Informação vem tendo papel relevante na oferta de ambientes que viabilizem essa dinâmica de trabalho. Esta disserta-ção analisou componentes de plataformas da ciência eletrônica (e-Science) hoje disponíveis e elencou um conjunto de indicadores, envolvendo arquiteturas híbridas, que são capazes de aten-der, de forma eficiente, as necessidades para gestão de dados científicos em um contexto espe-cífico: um programa de pesquisa para a Amazônia. O método utilizado para analisar os dados coletados por meio de entrevistas semiestruturadas, concentrou-se na categorização das infor-mações, sendo estas a base para proposta dos indicadores, utilizando técnicas da Análise de Conteúdo.

Information Technology (IT) projects continue to fail despite being managed by certified Project Management Professionals (PMP) and professionally trained non-certified Project Managers (PM). This study addressed PMPs and qualified PMs who continue to experience IT project failure at a high rate. The purpose of this qualitative multiple case study was to explore perspectives of PMs and their understanding of project management best practices in the Guide to the Project Management Body of Knowledge (PMBOK). There were 5 research questions focused on IT project failures, lessons learned, trends, deficiencies in project management framework, and adherence to standard PM practices. This study utilized a phenomenological approach and an inductive analysis based on Koskinen's theory that a lack of project management knowledge can contribute to project failure. Data were collected from open-ended interviews with 20 project managers; these data were then inductively coded and analyzed for themes and patterns. Findings yielded categories of poor scope management, cost overruns, unmanaged resources, un-realistic requirements, inadequate stakeholder management, and deficiencies in content in the PMBOK standards. The results could influence positive social change for PMs to assess the depth of project management training needed to understand early warning signs of IT project failure. These changes could promote awareness within the project management community and encourage more in-depth PM competency training.

Made available in DSpace on 2014-12-17T14:52:34Z (GMT). No. of bitstreams: 1 FabioEMM.pdf: 993332 bytes, checksum: 068760c01285375fa2840dae0b8c4466 (MD5) Previous issue date: 2007-07-25 / This dissertation of Master of Science investigates the influence of the organization dimensions in the development of the management of the knowledge in the administrative activities developed by the tourist sector of the city of the Natal/RN. The adopted methodology was a descriptive research and exploration, using the technique of analysis of Cluster and Box Multiple Plot. The objective of if using descriptive and exploration analysis of the absolute values and the gotten percentages, are to present, on the basis of the studied dimensions, the degree of importance and the agreement related to the organization knowledge in the perception of the interviewed ones. The used instrument of research was a composed questionnaire for two parts: study of the management of the knowledge and profiles of the companies and interviewed. This questionnaire aims at the study of the organization environment, evidencing if the same it propitiates one administrative politics directed for the creation, storage and dissemination of the organization knowledge. Of this form, the general result presented a relationship of the content seen in the bibliography with the activities developed in the hotels, demonstrating that the management of the organization knowledge is of great importance for the development of this activity / Esta disserta??o de Mestrado investiga a influ?ncia das dimens?es organizacionais no desenvolvimento da gest?o do conhecimento nas atividades administrativas desenvolvidas pelo setor hoteleiro da cidade do Natal/RN. A metodologia adotada foi uma pesquisa descritiva e explorat?ria, utilizando a t?cnica de an?lise de Cluster e Box Plot M?ltiplo. O objetivo de se utilizar an?lise descritiva e explorat?ria dos valores absolutos e dos percentuais obtidos, ? apresentar, com base nas dimens?es estudadas, o grau de import?ncia e a concord?ncia relacionada ao conhecimento organizacional na percep??o dos entrevistados. O instrumento de pesquisa utilizado foi um question?rio composto por duas partes: estudo da gest?o do conhecimento e perfis das empresas e entrevistados. Este question?rio visa o estudo do ambiente organizacional, evidenciando se o mesmo propicia uma pol?tica administrativa voltada para a cria??o, armazenamento e dissemina??o do conhecimento organizacional. Dessa forma, o resultado geral apresentou um relacionamento do conte?do visto na bibliografia com as atividades desenvolvidas nos hot?is, demonstrando que a gest?o do conhecimento organizacional ? de grande import?ncia para o desenvolvimento dessa atividade

p. 1-127 / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-02-26T17:18:56Z No. of bitstreams: 1 666.pdf: 12363039 bytes, checksum: 458e5a1b1d632ea3d1eda66278af79f5 (MD5) / Approved for entry into archive by Tatiana Lima(tatianasl@ufba.br) on 2013-03-13T20:22:07Z (GMT) No. of bitstreams: 1 666.pdf: 12363039 bytes, checksum: 458e5a1b1d632ea3d1eda66278af79f5 (MD5) / Made available in DSpace on 2013-03-13T20:22:07Z (GMT). No. of bitstreams: 1 666.pdf: 12363039 bytes, checksum: 458e5a1b1d632ea3d1eda66278af79f5 (MD5) Previous issue date: 2006 / A gestão de projetos de desenvolvimento territorial está sendo, de forma crescente, confrontada com os desafios da localização e da sustentabilidade. Neste contexto, se questiona se os tradicionais modelos de gestão de projetos, fundamentados ainda no pensamento mecanicista e reducionista, podem fazer frente a estes desafios. Esta pesquisa procura, de forma indutiva, buscar respostas para esta questão, partindo da sistematização do caso do “Programa de Apoio ao Desenvolvimento Sustentado da Costa dos Coqueiros”, analisando discursos da academia e das agências de assistência técnica ao desenvolvimento, bem como estudando dois modelos de referência em gestão de projetos, o Logical Framework Approach e o Project Management Body of Knowledge. Resulta destas análises a conclusão de que a concepção e a administração de projetos de desenvolvimento territorial, além de serem fortemente influenciadas pelo contexto local, requerem uma nova forma de abordagem, de caráter mais endógeno, que promova a capacitação, a participação e o empoderamento efetivo dos beneficiários e dos demais atores locais envolvidos. / Salvador

Made available in DSpace on 2016-06-02T19:51:57Z (GMT). No. of bitstreams: 1 4714.pdf: 3301604 bytes, checksum: 9af8a72e777bb07cc110b09f14be0d8b (MD5) Previous issue date: 2012-02-29 / Project management is an ancient concept that has been studied since the 1950´s, in the cold war era, when major military projects were developed. Currently this area still has great relevance. This happens because companies can achieve their objectives of short, medium and long term through the implementation of projects. This may occur through exchange of equipment, technological change, expansion or modernization of facilities and development of new products to take advantage of opportunities identified in the market. Thus, it is vital that these projects are well managed, what can be achieved by using as main reference the PMBOK, since this guide is widely known both in the academic and professional environments. Then the time spent on project implementation can be a competitive advantage for the organization, so it is important to reduce the time needed to complete the project. So for this, the concepts and principles of QRM, which is a pragmatic approach aimed at reducing the lead time can be used. This approach is used not only on the shop-floor, but also in the administrative environment. The QRM promotes joint action with the other partners in the supply chain to reduce lead times once it become evident the holistic earned gains. From this context emerges the present work that aims to reduce the lead time in the life cycle of a project, through a proposal to integrate the QRM approach and modern project management given by the PMBOK guide. This proposal will be utilized in an illustrative case study on a project of the oil sector that is sensitive to the term. / Gerenciamento de projetos é um conceito antigo e que vem sendo estudado desde a década de 1950 no período da guerra fria, onde grandes projetos militares foram desenvolvidos. Atualmente, os projetos são vitais para as organizações, visto que, através destes, essas podem alcançar seus objetivos trocando equipamentos, alterando tecnologia, expandindo ou modernizando suas instalações e também para que sejam aproveitadas oportunidades identificadas no mercado. Dessa forma, é vital que esses projetos sejam bem gerenciados, o que pode ser auferido ao se utilizar como principal referência o PMBOK, uma vez que este é um guia amplamente conhecido tanto no ambiente acadêmico como profissional. Além disso, o prazo de implementação do projeto pode ser uma vantagem competitiva para a organização, sendo importante a redução do prazo necessário para conclusão do projeto. Para isso, utilizou-se a abordagem do QRM que visa a redução de lead time não somente no chão de fábrica, mas também no ambiente administrativo. Essa abordagem, o QRM, promove o engajamento dos outros parceiros da cadeia de abastecimento na redução de lead times, uma vez que fica evidente os ganhos holísticos auferidos por todos. A partir deste contexto, surge a presente dissertação que tem como objetivo o a redução de lead time no ciclo de vida de um projeto, através de uma proposta de integração da abordagem QRM e a moderna gestão de projetos dado pelo guia PMBOK. Esta proposta será utilizada em um estudo de caso ilustrativo em um projeto do setor de petróleo que é sensível ao prazo.

The global business environment has changed dramatically in recent years, as competition in complex knowledge-based economies has increased. Enterprise Resource Planning (ERP) systems have been viewed as a way to manage increased business complexity, leading to the rapid adoption and implementation of such systems, as ERP can support enterprises to improve their competitiveness. Knowledge management (KM) is crucial for ERP systems implementation, however a highly demanding task. Therefore, the primary concern of this research is to examine the effectiveness of knowledge management activities that would contribute to achieve ERP implementation success. This study adopted mixed methods approach by combining semi-structured interviews and a questionnaire to collect empirical data from ERP professionals in both manufacturing and service sector organisations. In the qualitative phase, it develops the “framework of integrative knowledge” based on empirical evidence, that can improve KM competence for ERP implementation success. Data analysis has been undertaken using a combination of thematic analysis and comparative analysis with respect to 14 ERP implementations in the UK. The framework integrates multiple perspectives in terms of knowledge components to enhance KM competence, including knowledge types, knowledge layers, KM lifecycle and knowledge determinants. It discovered 19 knowledge determinants to drive knowledge management activities during ERP projects, which is another vital contribution to the existing knowledge. Furthermore, the study develops the “knowledge network model” for ERP implementations in order to facilitate the knowledge flows between various stakeholders involved in ERP implementations, which can help to understand the interactions between the knowledge components. Moreover, sub-knowledge types (knowledge elements) under each knowledge type were discovered through empirical evidence. The quantitative phase was adopted to extend the findings of the qualitative phase. The knowledge types and knowledge elements were prioritised using Analytic Hierarchy Process (AHP) method through an online AHP based questionnaire with 77 responses from ERP professionals involved in UK ERP implementations. Furthermore, knowledge prioritisation demonstrates how effectively the framework of integrative knowledge can be used during ERP implementations with the help of prioritised knowledge. In total 4 knowledge types and 21 knowledge elements were ranked based on their contribution to achieve ERP success; four variables of information quality, systems quality, individual impact and organisational impact were used to measure ERP success. This study has number of theoretical contributions including framework of integrative knowledge, knowledge network model for ERP implementations and ERP knowledge prioritisation. Moreover, the framework of integrative knowledge can provide ERP practitioners with useful guidance on what the key knowledge determinants are and how the relationships between knowledge components should be best managed to achieve ERP implementation success in business reality.

The main goal of my thesis is to suggest a methodology for a knowledge management implementation and to implement this methodology in a chosen organization. The last part of my thesis deals with the critical aspects of the knowledge management implementation and possible solutions. Organizations, which haven't started with knowledge management implementation yet, are in a disadvantage compare to the organizations which have already implemented knowledge management into their processes. The importance of a human capital is still growing and the organizations need to know how to work with knowledge of their employees effectively.

Search for the knowledge within big companies could become pain not only for knowledge seekers, but as well for knowledge managers in case they want a solution, that reflects well actual state of knowledge of a company, allows discovering emerging areas of knowledge and at the same time its maintenance does not require huge amounts of effort. This doctoral thesis starts by a comprehensive analysis of needs of expertise location of current company, description of theoretical backgrounds, related approaches and fundamental directions in expertise location, analyses their advantages and disadvantages and on the ground of this analysis presents a new expertise location technique that tries to avoid disadvantages of current expertise location systems by keeping their advantages. The technique is designed to respect the needs of effective knowledge management within a company, which main assets are their employees, their knowledge reflected in unstructured documents they produce as a part of their daily work. Described knowledge mapping technique analyses document publication history of company members and proposes various measures to asses and characterize their knowledge. The implementation of the knowledge mapping technique allows its direct usage (as an expert search engine) as well as its own evaluation (validity of search engine results). The efficiency of proposed measures on various types of document sources (project directories/versioning repositories/etc.) and within various dimension configurations (current/overall knowledge search) is evaluated by the practical evaluation method introduced within the thesis. The evaluation took place in the environment of a middle-sized software company allowing seeing directly a practical usability of the expertise location technique. The results of the evaluation are presented not only in statistical form, but in a form of suggestions of how to implement the model on various document sources within the company. The results suggest that described knowledge mapping technique is a viable approach in expertise location.

Knowledge is one of the most important values of companies, work-teams and other organizations. It is one of competitive advantages and so it is important to share the knowledge among individuals in the organization. The discipline of knowledge management deals with the issue of systematic work with knowledge and sharing for several decades. The sharing and finding of knowledge should be supported via suitable software tools, currently using the Internet network. This work deals with problematic of knowledge management from the viewpoint of different methods of software support. The text approaches the problem of sharing of knowledge in a hypertext form. The problem is solved not only on theoretical base, but also from the viewpoint of system design and implementation. The knowledge is saved in the form of "knowledge network" based on text contents, authors and keywords. The data are saved in the form of RDF graph using PHP and ARC2 Framework. The developed system will be used not only for support of dealing with knowledge in the courses of project management at University of Economics in Prague.

This master’s thesis deals about Knowledge management in a small organization, and identification of knowledge resources and needs and the integration of knowledge management principles into the daily work of the organization. The theoretical part explains the basic terms and assumptions of knowledge management and shows a multidisciplinary overlap of knowledge management. The practical part deals with analysis of current situation of organization, especially in terms of utilization of knowledge resources and their evaluation, and design an appropriate system for managing knowledge in the organization.