This study explores partnership working as a mechanism for effective public service delivery. It investigates into how Public-Social Enterprise Partnerships (P-SEPs) can utilise innovative models of user involvement and Service Innovation (SI) in the co-design and co-delivery of user-led socially-oriented services to young adults (18-24) in East England. It identifies the inability of P-SEPs to conceptually explore innovative models of user involvement and SI when engaging young-adult end users in the co-design and co-delivery of user-led solutions to `wicked` issues like `rough sleeping` as a gap in knowledge which I will explore three interrelated research questions in filling. This study draws conceptual inspiration from the network theory, the Pragmatic research paradigm and the inductive-deductive research strategy in exploring the Concurrent Mixed Method underpinned by Likert-scale questionnaires and semi-structure interviews as my data gathering instruments. The emergent conceptual framework from my data analyses posits that high users` perception of their involvement in the co-design and co-delivery of user-led public services can engineer satisfaction, transformational outcomes and high service quality. A fieldtrip provided the conceptual opportunity for me to explore three multiple-case studies in gathering qualitative data through semi-structured interviews administered to staff as these were coded, thematised and analysed using NVivo. Quantitative data from questionnaires administered to end users were analysed using Excel. Evidence gleaned from both strands was integrated and triangulated in complementing and enhancing my research findings. This study challenges misconceptions and dominant ideologies which underpin user involvement while making three interconnected contributions to knowledge. First, it extends the frontiers of knowledge in the discipline by creating new insights and articulating four innovative models of user involvement. Second, at the practical level, it contributes to the ongoing debate on conceptualising, modernising and delivering more effective userengineered public services by informing professional practice and policymaking. And third, at the theoretical level, it contributes towards the development of a theory on user involvement. It thus underlines the factual conclusion that high users` perception of their involvement in the co-design and co-delivery of user-led outcomes can engineer high user satisfaction, high service quality and transformational outcomes. It successfully re-positions the debates on user involvement on new conceptual and empirical grounds.

Recourir à l'externalisation représente paradoxalement une opportunité, un enjeu et un risque. À ce titre, il est pertinent de comprendre en profondeur le phénomène. Il s'agit, par ce travail, d'analyser les différentes phases du processus, pourquoi externaliser et comment s'y prendre pour palier à tout éventuel effet pervers. La personne publique, sous contrainte budgétaire, choisie de faire appel au secteur privé afin de maîtriser les coûts. Nous observons cependant que cet objectif n’est pas atteint. Ce travail tente de rechercher la vraie légitimité d’un partenariat public-privé. Une triangulation de quatre sources d’information a donné lieu au constat suivant : un intérêt pour les compétences émerge au détriment de la réduction budgétaire. En s’appuyant sur la littérature et l’observation de plusieurs projets, nous constatons, dans le cadre d’une vision socio-philosophique que les partenariats public-privé s’inscrivent dans un nouveau monde de consommation, la société liquide. / Outsourcing, paradoxically represents an opportunity, an issue and a risk. In fact, it is relevant to understand the phenomenon in depth. The purpose of this thesis is to analyze the different phases of the process, why outsource and how to deal with any possible perverse effect. The public person, under a budget constraint, chooses to call on the private sector to control costs. We observe, however, that this objective is not achieved. This thesis tries to look for the real legitimacy of a public-private partnership. A triangulation of four information sources has given rise to the following report: an interest for the skills emerges to the detriment of the budget cut. Relying on the literature and several projects observation, we find out, within the framework of a more socio-philosophical vision, that public-private partnerships are part of a new world of consumption, liquid society.

This diploma thesis deals with the process analysis and documentation of the Czech Trade Inspection Authority, a market surveillance authority in the state administration. The main objective of this thesis is the mapping of operational processes within the organization and identification of their potential weak points. The author of the thesis then proposes ideas for their improvement. The main tool for process analysis is the 5. criterion of the CAF model (Common Assessment Framework), which takes into consideration the specific needs of public administration. The thesis then focuses on the analysis of documentation, tries to find its strengths and weaknesses and finally ideas for its improvement.

The thesis called "Analysis of the Human Resource Management Effectiveness in the Area of Public Administration Focused on the Development and Education of Employees" deals with procedures of human resources first at the general level and then continues by introducing and evaluating their characteristics in the area of public administration. The attention is mainly paid to education of employees and descriptions of individual methods and procedures. Additionally, applicability in public administration where strict legislation is enforced is studied. My thesis is a synthesis of both theoretical knowledge and its concrete application at the Ministry of Transport of the Czech Republic. All human resources activities are evaluated as the research in isolated areas would not be objective. At the end of the thesis, individual aspects of human resources and human resources activities in the area of public administration resulting from practical findings received from the Ministry of Transport are critically evaluated and certain recommendations which could lead into increase in effectiveness of the human resource management in the area of public relations are set.

This diploma thehis is focused on the financing of public services in municipalities in the Czech Republic related to demographic changes, which take place in the Czech Republic. As is generally known, population in the Czech Republic ages. But the aging is only one of the factors influencing the demographics. The goal is to assess the impact of demographic changes on municipal expenditures associated mainly with municipal waste management, but also to the overall municipal relationship to the environment. The thesis is divided into two parts, theoretical and practical. The theoretical part deals with the public municipal services and demographics in the Czech Republic in time and also deals with the system of financing these services, whether the municipality's own resources, e. g. the property taxes, or other funds from the state budget or from the EU funds. The second, practical part, is formed as a case study including specific data from specific municipality. It contains detailed information about municipality's waste management and about population growth in Karvina city during the specific time period.

While the de-politicization of public sector management was a core objective of past reform initiatives, more recent debates urge the state to act as a strong principal when it comes to public sector unity and policy coherence - and consequently make a case for reinvigorating links between the political and managerial sphere. Using data from Austrian public sector organizations, we test and confirm the causal relationship of political connectedness of board members and executive compensation. Differentiating between value-based and interest-based in-groups, we suggest that only value-based political connectedness has the potential to restore patronage as a control instrument and governance tool. Self-interested and reward-driven patronage, on the other hand, indicated by a strong association of political connectedness and executive pay, refers to the type of politicization that previous public sector reforms promised to abolish.

La Gendarmerie nationale est une institution militaire française qui œuvre dans le domaine de la sécurité. Opérant dans les espaces ruraux et suburbains, elle a historiquement adopté une configuration particulière centrée sur la disponibilité des forces et un déploiement élargi sur le territoire. Poussée par des logiques de rationalisation issues de la nouvelle gestion publique et par des mouvements internes de contestation sociale, l’institution s’est engagée depuis la fin du XXème siècle dans un processus de transformation qui influence en profondeur la gestion de ses personnels. On observe alors une modification des règles du jeu sur lesquelles se base l’exercice du commandement. La condition du gendarme intègre de nouveaux droits jusqu’alors refusés ou fortement restreints par le statut militaire, et les marges de manoeuvre traditionnellement admises, basées sur la soumission sans réserve aux modes de la discipline et de la disponibilité, sont relativisées. Dans ce contexte, l'étude s’est intéressée à la pratique quotidienne des officiers en position de commandement, ainsi qu’à la manière dont ceux-ci abordent les transformations contemporaines de leur institution. Construite à la manière d’une enquête de terrain ethnographique, la démarche de recherche a permis une analyse en détail du travail de ces « chefs » au travers d’un répertoire de rôles. Ces rôles ont été envisagés comme des moyens d’agir sur le collectif, et décryptés au sein d’une grille de lecture stratégique. L’étude a ainsi pu mettre en évidence le choix qui est fait par certains officiers d’adopter une posture de soutien en lieu et place de la posture d’autorité traditionnelle dans le monde militaire / The Gendarmerie nationale is a military institution and one of the two French national police forces, with responsibilities regarding population security in rural and suburban areas. Due to public management reforms and several social movements, this institution is currently experiencing important changes in people management. As a result, the set of game rules that applies to command itself is subject to modifications. The gendarme condition – meaning the entire scale of rights, obligations and missions attached to the position – is evolving and traditional postures, based on disciplinary attitudes and availability standards, are weackened. This study focuses on the day-to-day work of officers in command positions and how these chiefs handle their new situation. Based on an ethnographic approach, the research process analyzes chief-work throught a set of roles, which are discused as means for action in a strategy-based approach. It shows how certain officers in command position choose to reshape the way they make use of their roles, adopting a support based posture rather than a more traditional authority based posture

The fast and easy global movement of capital throughout the financial system, from lenders to borrowers and through intermediaries and financial market participants, has been recognized as a source of instability associated with illiquidity and financial crises. The purpose of this research was to better understand how regulation either enables or constrains capital movement. The theoretical framework comprised 2 contrasting public policymaking models, Arrow's rational-comprehensive model and Kingdon's garbage can model, which were used to derive opposing hypotheses. The research question addressed the nature of the relationship between Credit Default Swaps (CDSs) regulations and the flow of capital into Collateralized Mortgage Obligations (CMOs) when lenders share their borrower-related loan risks through intermediaries with other market participants. This quantitative study was a quasiexperimental time series design incorporating an autoregressive integrated moving average (ARIMA) model using secondary data published by the U.S. government. The 2 independent variables were regulatory periods involving 2 CDSs regulations and the dependent variable was capital in the U.S. financial system that is deployed to CMOs. The Commodity Futures Modernization Act of 2000's ARIMA model (1,2,1) was significant at p < .05 and was negatively correlated to the Emergency Economic Stabilization Act of 2008's ARIMA model (1,1,0), r = -.91, n = 18, p < .001. These results suggest that regulations cannot be relaxed and then reinstated with predictable results. The potential for positive social change is from stable financial institutions that mutually benefit depositors and borrowers.

Cette étude porte sur la qualité du processus de certification des comptes publics et plus particulièrement sur la politique qualité de la certification réalisée par la Cour des comptes. Elle s'inscrit dans un contexte d'exigences croissantes en termes de qualité de l'information financière. La réforme budgétaire et comptable en France engendrée par la LOLF 2001 modifie en effet en profondeur le fonctionnement de la comptabilité et la gestion publique en mettant l'accent sur la transparence et la qualité de l'information, des notions directement contrôlées par la certification des comptes publics. L'objet de cette étude est de déterminer si le formalisme et la nouvelle terminologie introduits par l'importation d'outils issus des politiques qualité anglo-saxonnes améliorent réellement les pratiques liées à la politique qualité de la Cour des comptes pour la certification ou si ils ne représentent qu'un point de passage inévitable. Cette question s'inscrit dans l'objectif d'apporter un élément de réponse à un enjeu plus large, à savoir : les pratiques et la terminologie issues du secteur privé et importées dans les organisations publiques améliorent-elles les pratiques ou ne représentent-elles qu'une contrainte ? La première partie distingue et présente tout d'abord les deux modèles d'institutions supérieures de contrôle dans une étude comparative internationale fondée sur une analyse des approches théorique et normative et également sur une analyse des pratiques. Cette première partie analyse ainsi la convergence des pratiques des institutions supérieures de contrôle qui s'alignent sur les pratiques conçues pour le secteur privé (adoption des normes d'audit initialement conçues pour le secteur privé). La première partie positionne ensuite le cas étudié, la politique qualité de la Cour des comptes, dans son contexte spécifique. Ce positionnement permet de procéder à la composition et définition de l'environnement et des acteurs de la politique qualité de la Cour des comptes puis à la composition et définition du processus central, la certification des comptes. La seconde partie se focalise plus spécifiquement sur l'évolution de la politique qualité de la Cour des comptes et s'appuie sur une étude de cas longitudinale (2006-2009) par observation participante. Pour étudier et analyser le développement de la politique qualité, cette deuxième partie détaille en préalable la grille de lecture retenue pour la qualité de l'audit qui présente un ensemble de critères explicatifs et les éléments composant une politique qualité pour l'audit. La grille de lecture propose donc une étude des critères explicatifs qui vont permettre de développer la notion de compétence et également la notion d'indépendance définissant la qualité de l'audit (DeAngelo, 1981) et un cadre normatif constitué des normes ISA (International Standards on Auditing). L'étude de l'évolution de la politique qualité est réalisée selon une approche évolutionniste du changement et une vision néo-institutionnaliste s'opérationnalisant directement sur le niveau de l'organisation étudiée pour expliquer les stabilités et également les changements en reconnaissant les interactions au niveau macro et micro. La problématique proposée pour cette recherche permet d'investir un sujet d'actualité avec la réforme comptable et budgétaire de l'État et l'évolution du rôle de la Cour des comptes et permet de s'appuyer sur un objet largement développé dans la littérature académique, la qualité de l'audit tout en le replaçant dans un nouveau contexte et plus largement dans un paradoxe lié à l'idéologie du New Public Management.

The study investigates knowledge management (KM) practices in the public sector in Botswana. The underlying premise is that good KM leads to efficiency and effectiveness. The study assesses the KM practices in the government departments by means of a questionnaire survey of senior managers. The assumption is that the corporate manager/directors will know what knowledge is there, how knowledge is created, shared and flow in the organization. The main question of this study is whether the Botswana public sector is practicing KM. The study explores the problem and questions by means of a questionnaire survey amongst 43 departmental directors of the Government of Botswana. The overall finding is that information management rather than KM is being practiced. The respondents, senior public service managers, certainly recognize the value of and the need for KM. But, they themselves identify certain weaknesses, such as lack of knowledge of KM among their staff, weak communication inside and across the departments, lack of policy and lack of good KM systems.