Networks and distributed systems have formed the basis of an ongoing communications revolution that has led to the genesis of a wide variety of services. The constantly increasing size and complexity of these systems does not come without problems. In some organisations, the deployment of Information Technology has reached a state where the benefits from downsizing and rightsizing by adding new services are undermined by the effort required to keep the system running. Management of networks and distributed systems in general has a straightforward goal: to provide a productive environment in which work can be performed effectively. The work required for management should be a small fraction of the total effort. Most IT systems are still managed in an ad hoc style without any carefully elaborated plan. In such an environment the success of management decisions depends totally on the qualification and knowledge of the administrator. The thesis provides an analysis of the state of the art in the area of Network and System Management and identifies the key requirements that must be addressed for the provisioning of Integrated Management Services. These include the integration of the different management related aspects (i.e. integration of heterogeneous Network, System and Service Management). The thesis then proposes a new framework, INSMware, for the provision of Management Services. It provides a fundamental basis for the realisation of a new approach to Network and System Management. It is argued that Management Systems can be derived from a set of pre-fabricated and reusable Building Blocks that break up the required functionality into a number of separate entities rather than being developed from scratch. It proposes a high-level logical model in order to accommodate the range of requirements and environments applicable to Integrated Network and System Management that can be used as a reference model. A development methodology is introduced that reflects principles of the proposed approach, and provides guidelines to structure the analysis, design and implementation phases of a management system. The INSMware approach can further be combined with the componentware paradigm for the implementation of the management system. Based on these principles, a prototype for the management of SNMP systems has been implemented using industry standard middleware technologies. It is argued that development of a management system based on Componentware principles can offer a number of benefits. INSMware Components may be re-used and system solutions will become more modular and thereby easier to construct and maintain.

published_or_final_version / Management Studies / Master / Master of Business Administration

No description available.

No abstract available. / Dissertation (LLM)--University of Pretoria, 2013. / Centre for Human Rights / unrestricted

A computerized data base system for managing clinical activity of faculty and residents has been developed and tested in The Department of Anesthesiology, University Medical Center, Tucson, AZ. Using d-Base III+ and an IBM PC AT the system provides the department residents with tabulated data on a monthly and year-to-date basis, which can be easily transposed onto annual clinical activity reports required by The American Board of Anesthesiology. The system maintains a clinical activity history for the faculty, which allows for equitable work scheduling. The system also tabulates anesthesia equipment usage and problems. The system has been in operation since October, 1987 with residents and faculty receiving clinical activity reports on a monthly basis. System operation requires 10 to 12 hours of secretarial time weekly.

Abstract Under long-term incandescent competition, the difference of product features of banking business is more and more smaller. Only which could supply service can emerge. To establish difference of wealth management service, the high quality enterprise image to attract consumers is needed besides supplying valuable finance planning and professional financing commissioner¡¦s customer relationship administration. Establishing brand image and good communication with consumers are the principal tools of building wealth management bank. This study reviewed related documents to understand the wealth management service actualities of VIP financing center. The questionnaire in the point view of consumer was used to investigate good brand image of wealth administration for public. In order to set a construct model of brand image and supply marketing policy for banks, demonstration analysis method was also adopted. The results of this study are followed: 1. The bank wanting to create higher brand image should start from brand identification and brand orientation. This result agrees with the brand image definition made by Aaker, Kapferer, Keller and Biel. The brand image means consumers¡¦ cognition of brand attribute, in another words, it was represented due to development of brand orientation, result of communicating action and consumers¡¦ memory associating with brand in thinking. It was believed that, to construct the brand image of wealth management bank should start from brand orientation to brand identification. And careful planning could construct brand image effectively. 2. The bank desiring to construct their brand image from brand orientation effectively should strengthen their wealth administration to satisfy customer¡¦s empirical requirement. For example, preparing perfect service illustration data, sharing initiative timely information, supporting integrated-bill monthly and global market analysis report, evaluating investment performance regularly, establishing faith and interaction between consultant and consumer, and paying much attention to consumers¡¦ requirement such as attitude and timing of treating customer¡¦s opinion.

Submitted by Valdinei Souza (neisouza@hotmail.com) on 2015-10-14T19:57:16Z No. of bitstreams: 1 DISSERTACAO ALEXSANDRA.pdf: 6177851 bytes, checksum: 88a138872f1d1eddadcc37c9d38254ec (MD5) / Approved for entry into archive by Urania Araujo (urania@ufba.br) on 2016-02-25T18:34:11Z (GMT) No. of bitstreams: 1 DISSERTACAO ALEXSANDRA.pdf: 6177851 bytes, checksum: 88a138872f1d1eddadcc37c9d38254ec (MD5) / Made available in DSpace on 2016-02-25T18:34:11Z (GMT). No. of bitstreams: 1 DISSERTACAO ALEXSANDRA.pdf: 6177851 bytes, checksum: 88a138872f1d1eddadcc37c9d38254ec (MD5) / As mudanças sociais ocorridas com a evolução tecnológica e a globalização trouxeram com elas necessidades de novos aportes gerenciais, tanto no âmbito público como privado. Como parte deste cenário e fator de relevância para o desenvolvimento técnico e científico de um país, as universidades apresentaram novas demandas de informação e também tiverem que se adaptar às emergentes exigências sociais e juntamente com elas suas bibliotecas. Nessa perspectiva, este estudo tem com objetivo analisar os impactos gerados pela gestão dos órgãos coordenadores mediante a atuação de Sistemas de Bibliotecas e/ou Bibliotecas Centrais para o desenvolvimento de seus serviços, considerando a importância da integração e otimização de recursos na prestação de serviços de informação qualificados. Para tanto, a metodologia empregada como forma de traçar um caminho para compreensão do problema proposto de analisar como a gestão dos Órgãos Coordenadores (OC) mediante atuação de Sistemas de Bibliotecas (SIBI) ou Bibliotecas Centrais (BC), contribui no desenvolvimento de seus serviços e cumprimento dos objetivos estabelecidos foi o estudo descritivo, com abordagem quantitativa-qualitativa; com isto, buscou-se caracterizar o processo de gestão centralizada nos órgão coordenadores e sua contribuição para desenvolvimento dos serviços das bibliotecas universitárias federais brasileiras. Procurou-se, ainda, identificar os pontos positivos e negativos da gestão centralizada, mediante a opinião dos gestores desses órgãos. A revisão de literatura e a análise documental permitiram a fundamentação teórica do objeto da pesquisa, sendo pautado no estudo de múltiplos casos que permitiu o delineamento da mostra: dentre as 62 bibliotecas universitárias federais brasileiras, destacaram-se 44. A coleta de dados foi realizada pela aplicação de questionário encaminhado aos 44 gestores. Para análise de dados, utilizaram-se os critérios de Antonio Miranda sobre gestão de bibliotecas universitárias, a partir de três macrofunções ou setores, a saber: administrativo, social e técnico. Os resultados encontrados demonstram que as bibliotecas universitárias, apesar de terem evoluído muito na sua constituição estrutural e na gestão centralizada de seus serviços, ainda precisam avançar mais em torno de questões como a participação nas instâncias decisórias da universidade, na padronização e integração dos serviços, bem como de seus processos de controle e avaliação. / ABSTRACT The social changes seen as a consequence of technological development and globalization brought with them the requirement of new managerial contribution both in public and private scope. As a part of this scenery and major factor in technical and scientific development of a country, the universities and their libraries also had to adapt to emergent social demands. In this perspective, the main goal of this study is to analyze the impacts generated by centralized management in the coordinating agencies upon the action of the library systems and/or central libraries to the development of their services – given the importance of the integration and optimization of resources when providing qualified services. To mark out a way towards the comprehension of the proposed problem, the applied methodology was a descriptive study with a qualitative approach aiming the characterization of the centralized management process in the coordinating agencies and its contribution for the development of services in Brazilian federal universities libraries. This work also attempted to identify the positive and negative points of centralized management upon the opinion of the coordinating agencies managers. The literature review along with document analysis allowed the theoretical foundation of the study objective as well as the sample outlining of the research (which among 61 Brazilian federal universities libraries, selected 44). The data collection was performed through the application of a questionnaire sent to the 44 managers. The data analysis was done using the criteria presented by Miranda (1993) about the management of university libraries from three macro functions or sectors: managerial, social and technical. The results found in this study show that the university libraries despite having evolved greatly in their structural constitution in the centralized management of their services, still need to advance more in matters such as the participation in the deciding instances of the university; in the standardization; integration of the services and the processed of control and evaluation of the libraries.

D.Cur. (Nursing Management) / A health maintenance organisation (HMO) that implements managed care is the health care service provider for a mine group. Case management is an integral part of managed care. Case management in a managed care setting within this mine group should be to the holistic benefit of both the client/patient and the service provider. Within the case management environment, nurse case managers (CMs) and their counterparts (professional nurses) should provide and facilitate quality patient care. However, they face many challenges, such as working in isolation from one another. The purpose of the study was to develop a training programme for CMs and professional nurses (PNs) to facilitate quality patient care in a managed care environment for the health care service provider for a mine group. In this study a qualitative, exploratory, descriptive, and contextual design was followed. Purposive sampling was conducted from the populations of six CMs (N=6) and thirty PNs (N=30). Focus group discussions with twenty-eight (28) PNs and individual unstructured interviews with four (4) CMs were conducted to describe their experiences in the case management environment. Open coding followed, based on Tesch’s (1990) method of qualitative analysis (De Vos, 1998:343), and a conceptual framework emerged from the data analysis. A programme to facilitate quality patient care in a case management environment of the HMO was described for stakeholders (nurse case-managers and PNs). Recommendations for implementing the programme were described. Adapted phases of the programme development process of Meyer and van Niekerk (2008) were used in developing the programme. The survey list of the Practice Oriented Theory of Dickhoff, James and Wiedenbach (1968:434) formed the basis for developing a conceptual framework for the programme. Principles of case- and problem-based approaches (Scheider, 2010) served as a point of departure to develop the context-specific training programme. Trustworthiness was maintained by using Guba’s (De Vos, 2006:346; Babbie & Mouton, 2001: 276) model criteria, which are credibility, transferability, conformability and dependability. Ethical standards were adhered to throughout the study.

Organizations are constantly faced with pressure to make changes. Forecast of changing customer expectation, information processing and communication, and competition force top management to evaluate their organization and consider major changes. Organizational change is a challenge that companies often take on but just as often fail in implementing. Emergency Management Services decided to take on such a challenge when the City of Johannesburg transformed. This was a challenge not only management faced, but all the employees of the Emergency Management Services. The transformation process for the City of Johannesburg began in 1997 and was driven by Political and Social Development. These developments have put emphasis and strain on the relationship between: Municipality, with the unwanted side effects on workers. Societies are getting increasingly intolerant towards poor levels of service delivery. The Emergency Management Services need for change was emphasized through management’s decision to improve on service delivery. The integration of all Johannesburg Metropolitan Local Councils EMS was a big step forward. The integration wasn’t just about growing the City size; JHB EMS also opened various doors for the City to become the World Class African City. When the organization decided to take on the challenge, management needed to review all aspects of the organization. These included culture, values and performance and reward system. The challenge facing the organization leaders today is to become “World Class” or perish. / Prof. S. Kruger

Since the deinstitutionalisation of chronic mentally ill patients, there has been an increase in the number of relapsed chronic mentally ill patients who become acutely mentally ill and need to be re-admitted for acute care in psychiatric institutions. Professional nurses working at rural primary healthcare clinics find it difficult to care for these individuals because they lack the necessary knowledge and skills. Chronic mentally ill patients who have been admitted to acute care facilities are stabilised by rendering care, treatment and rehabilitation and then released into the care of the professional nurses working at rural primary healthcare clinics. These patients live in the community and have to make use of the primary healthcare clinics nearest to their homes to provide them with their prescribed medication and care. Furthermore the patients’ mental conditions do not always remain stable, possibly because of a knowledge deficit, at times about their mental status. Patients may become non-compliant, resulting in the recurrence of symptoms, and thus need to be re-admitted to the acute care facility. However, the problem leading to re-admission is not clear for all admissions. It may be that patients do not make use of the primary healthcare clinics. It also seems that the professional nurses in the primary healthcare clinics are unfamiliar in dealing with chronic mentally ill patients living in rural communities. The aim of this study was therefore, to explore and describe the experiences of these professional nurses in caring for chronic mentally ill patients living in a rural community. The researcher used qualitative, explorative, descriptive, and contextual research design. The research population consisted of professional nurses working at primary healthcare clinics. Non-probability purposive sampling was used to identify participants for inclusion in the study. Data collection was conducted using one-on-one, semi structured interviews, observations and field notes and interviews were tape-recorded and transcribed. Data analysis was conducted using Tesh’s method of content analysis to identify themes and sub-themes. A literature control was done to compare the findings to the current published research. Trustworthiness was ensured by using Gubas’s model (1985) of trustworthiness. A pilot study, conducted by interviewing a small sample prior to the start of the main study, determined whether the sampling and interviewing techniques of the researcher as well as the research questions were adequate for data collection. The researcher ensured that the study was of a high ethical standard by taking into consideration values that guide the principles of autonomy, beneficence, non-maleficence and justice. The findings of the study was categorised into three main themes and 13 sub-themes. The main themes were as follow: Professional nurses experience problems when they have to take care of psychiatric patients attending rural primary healthcare clinics. This theme had six sub-themes which were discussed in details in chapter three. The second theme was that professional nurses experience that psychiatric patients in rural communities experience problems which affected their well-being. This second theme has got five sub-themes which were discussed further in chapter three. The last theme was that professional nurses have positive experiences when caring for psychiatric patients in rural communities. This theme has got two sub-themes as well discussed further in chapter three.