Date: 2021/06/03 Level: Master Thesis in Business Administration, 15 cr Institution: School of Business, Society and Engineering, Mälardalen University Authors: Shadi Botros, Yacoub Said (87/07/24) (95/01/01) Title: LUXURIOUS BRAND AND SOCIAL MEDIA Tutor: Edward Gillmore Keywords: Luxury brands, Social media marketing activities, Brand perceptions, Brand awareness, Purchase intention. Research questions: What are the outcomes of social media marketing used by luxury brands, brand awareness and brand perception, on purchase attention? Purpose: The purpose of this research is to study if social media marketing can have an effect on luxuries brands perception in consumers mind and if social media can influence consumers purchase intention. Method: This study is following a quantitative approach by using statistical methods to test the hypothesis. Conclusion: Luxury brands are considered as exclusive and expensive brands. Social media is a mass communication tool that is usually used to reach a broad segment of consumers. The authors found out through the gathered data that consumers are aware about the brand and they perceive the brand as a luxury brand. However, consumers were not only relying on the official home page of the brand to obtain information.

Магистерская диссертация содержит 81 страницу, 3 главы, 12 рисунков, 18 таблиц, 52 источника. Объект исследования: ООО «Свердловский металлургический завод». Предмет исследования: маркетинговая деятельность предприятия ООО «Свердловский металлургический завод». Цель исследования: исследовать современные методы и подходы к оценке экономической эффективности маркетинга и разработать алгоритм внедрения маркетинговых мероприятий и оценки их экономической эффективности. Данная работа состоит из трех глав. В первой главе исследуются современные методы и подходы к оценке экономической эффективности маркетинговой деятельности на промышленном предприятии. Вторая глава состоит из двух частей. Первая часть содержит общую характеристику предприятия и организационная структура. Во второй части производится оценка эффективности маркетинговой деятельности предприятия. В третьей главе представлен разработанный алгоритм внедрения маркетинговых инструментов на промышленном предприятии и оценки их экономической эффективности. Также в данной главе представлена апробация разработанного алгоритма. Результатом работы является алгоритм внедрения маркетинговых инструментов на промышленном предприятии и оценки их экономической эффективности. / Master’s thesis consists of 81 pages, 3 chapters, 12 pictures, 18 tables and 52 sources. Target of research: OOO “Sverdlovsk Metalurgicheskii Factory” Scope of research: Marketing activity at the industrial enterprise OOO “Sverdlovsk Metalurgicheskii Factory” Goal of research: to study modern methods and approaches to assessing the economic efficiency of marketing and to develop an algorithm for the implementation and evaluation of the economic viability of marketing tools in the industrial enterprise. This work consists of three chapters. The first chapter explores modern methods and approaches to assess the economic viability of marketing activities in the industrial enterprise. The second Chapter consists of two parts. The first part contains the General characteristics of the enterprise and the organizational structure. The second part evaluates the effectiveness of the marketing activities of the enterprise. The third Chapter presents the developed methodological approach and algorithm for the implementation of marketing tools in the industrial enterprise and assesses their economic efficiency. Moreover the Chapter has the testing of the developed algorithm. The result of the work is an algorithm for the implementation and evaluation of the economic viability of marketing tools in the industrial enterprise.

Title of thesis: Analysis of the marketing activities of contributory organization, Sports equipment of the Jicin city. Aims of the thesis: The aim of the study is to analyze the current marketing activities of contributory organization dealing with sports facilities in Jicin. Next aim is to find the extension and quality of these activities in the relation to customer. In case of poor or inadequate usage of it, the suggestion of new marketing activities is the goal. The thesis consists of two main parts, the theoretical base and practical, which processing of marketing analysis and presentation of new proposals. The theoretical part is focused on the characteristics of funded organizations and their relationship to marketing, definition of marketing terms and concepts, and approaches the relationship between marketing and sports organizations. In the practical part the specific contributory organization is introduced and its marketing activities are investigate using questionnaire exploration and marketing analysis. Then, on the base of the results, suitable proposals are recommended, which could lead to stability and development of marketing activities. Methods: In this analysis is used of the method for personal and written interviews, which were the basis for development research. For the...

AbstractThe subject of gamification is a relatively new and novel concept when it comes to stimulating behavior. Gamification is the use of game elements in a non-game context. Gamification is a tool that can motivate people to engage with activities related to health, education and personal productivity. Gamification can be used in a plethora of areas, and business and organizational contexts are no exception.This study investigates how gamification and the use of game elements in an organizational context influence internal marketing activities. Internal marketing is a management philosophy that explores how to treat employees as internal customers to increase the quality of service. This study investigates how gamification and game elements can help accomplishing this goal through influencing internal marketing activities. The study answers the following research question:The purpose of the study is to investigate how gamification and game elements of an app influence internal marketing activities. The app we are investigating was developed by Volvo Group for their employee ambassador program, called #WeAreVolvoGroup. The app is the context which is being investigated as it contains elements of gamification. A conceptual framework has been developed containing game elements as an influence on seven internal marketing activities, which are job product development, employee recruitment, training and education, motivation and reward, internal market research, internal communication, and retention of staff.A qualitative study was conducted by interviewing managers and users of the app, #WeAreVolvoGroup. By using the thematic analysis, the results were presented and combined into themes that were further analyzed and connected to the conceptual framework. The conceptual framework was revised by retracting internal marketing activities that the app did not contribute to, which were job product development, employee recruitment, training and education, and retention of staff, and adding additional factors that the app contributes to. The findings of this study demonstrate that gamification influences the internal marketing activities that were present in the app listed as motivation and reward, internal communication, and internal market research, as well as additional factors which was company culture and personal branding. Our findings showed that the gamification and game elements of the app influenced these activities

Background Brand loyalty has been studied by a large number of scholars over the past few decades, including its impact on consumer purchase behavior and as a core concept when creating brand value. Having ethical business practice helps retain customers trust and enforce their loyalty to the brand. However, brand’s unethical behavior has always been a topic discussed by society, especially for the soft drinks industry. Problem Previous research has shown that there is a link between brand loyalty, brand trust and brand attachment. It has also been implied that consumers with high commitment to a brand might justify a brands unethical behavior. However, there is a lack of research within the field of brand loyalty and ethical business practices within the beverage industry. Purpose The purpose of this study is to understand how millennials with different levels of brand loyalty respond to unethical marketing activities to soft drink brands within the beverage industry. Furthermore, this research would like to give an insight to whether consumers care about ethical brands within this industry or not. Additionally, this study can help brands in the beverage industry to build their marketing strategies and maintain their consumer relationship. Method This study used a qualitative research method, where 15 semi-structured interviews were conducted with a purposive sampling method, with millennials as research objects. Additionally, the brand Pepsi has been used as a case to measure the participants brand loyalty in order to classify them to one of the three levels of loyalty in the conceptual framework.  Conclusion The results show that the more loyal consumers are towards brands, the less impact the brand’s unethical behavior has on them. For consumers with low loyalty, the chances of turning to alternatives when brands have ethical issues are greater. Whereas consumers who are on the Satisfied level have a neutral opinion towards the brand when it comes to unethical issues. While, consumers with high brand loyalty may ignore the brand's unethical behavior because of their loyalty and love for the brand. Brand image, product quality, product safety, environmental footprint and how brands handle the unethical issues have been identified as important factors when consumers make the purchasing decision.

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This master’s thesis deals with problems of risk management connected to the marketing activities of Innovatrics s.r.o. The thesis contains three main parts. First part includes theoretical basics, second part is consisted of information about company, marketing activities inside the company and risks, which are connected with activities. Final part of the thesis dedicates to suggestions for risk minimization.

The diploma thesis analyzes marketing activities of retail chains in the Czech Republic. It summarizes basic knowledge about trade, marketing, marketing communications and basic methods of marketing research. It deals with particular retail chains with focus on modern trade, from the traditional trade it focuses on COOP chain. It examines different marketing activities of retail chains and sets best practice. For COOP chain is carried out a deeper analyses of marketing activities based on approach of SWOT analyses. The thesis also uses a knowledge from questionnaires: one was the internet questionnaire and the other was conducted via personal questioning among COOP customers. Final proposals incorporate marketing activities that can be used in any retail chain and also a set of recommendation of marketing activities designated especially for COOP chain.

Background: The development of social media brings traditional marketing into a newera - social media marketing - which offers new platforms through which brands cancarry out marketing activities and connect with their customers. Thus, social mediamarketing has become important for brands and marketers to reach their customers andsocial media marketing activities (SMMAs) include entertainment, trendiness,customisation, interaction, and word of mouth (WOM). Purpose: The purpose of this paper is to explain the impact of social media marketingactivities (SMMAs) on customer satisfaction.  Methodology: A quantitative method and deductive research approach were adopted inthis research as a means of gathering data. Through a cross-sectional research design, anonline self-completion questionnaire was created and conducted with consideration ofethical and societal issues; as a result, 165 valid responses were collected. The collecteddata from the respondents were analysed through frequency analysis, descriptiveanalysis, explore analysis, reliability analysis, correlation analysis as well as multipleregression analysis. Findings: The results of this research revealed that both H3 and H4 were accepted,meaning that customisation and interaction have a significant positive impact oncustomer satisfaction. Conversely, H1, H2, and H3, i.e., entertainment, trendiness, andword of mouth (WOM), were rejected. Conclusion: This study concluded that customisation on social media (H3) positivelyinfluences customer satisfaction which can be understood as customised content isaimed in a way to suit the customers’ own preferences. Furthermore, interaction onsocial media (H4) was revealed to have a significant and positive impact on customersatisfaction. As firms and businesses interact with their customers on social media, theyallow for communication between a brand and the customer. Whereas, entertainment(H1), trendiness (H2) and WOM (H5) on social media do not significantly impactcustomer satisfaction.

Background: Social media marketing has been used to facilitate communications and interactions between customers and brands and is considered as the effective driver to influence the customers’ buying behaviours and loyalty. Since its emergence in Vietnam market, Samsung smartphone brand has secured a considerable market share in this country and has activated some social media platforms to stay connected with its customers. Though the social media marketing activities and their impacts on brand loyalty have been studied by a number of researchers, the specific case of the smartphone industry has not been eyed enough.  Purpose: The purpose of this study is to investigate how social media marketing activities influence brand loyalty with the specific case of Samsung smartphones in Vietnam.  Method: The chosen approach to address the purpose of this study is deductive. Descriptive design and quantitative technique are purposefully selected to form a structure of methodology of this study. Specifically, the data collected via the tool of survey questionnaires which were delivered to respondents through social media platforms to yield out 197 usable answers.  Conclusion: The results show that the six elements of social media marketing activities, namely: Entertainment, Interaction, Trendiness, Customization, Word of Mouth and Promotion have positive correlations with Brand loyalty. With some differences in terms of responses from different age groups and genders in each category towards the dimensions being utilized on social media sites, the brand is suggested to give a better focus on the importance of Entertainment and Promotion. Also, the platforms of Instagram and Youtube should be better managed to attract and satisfy a larger number of followers.